Look out for the auto-subscriptions. I just noticed this morning, every 3 months. On the good side their help email replied to mine immediately that the sub had been cancelled but there was nothing they could do about the money taken at 4am UK time
Ohh. I’m SO disappointed in this company 😢 I am a fairly new customer and three beautiful blouses in the past month. They have already been described by me in a review as “like gossamer”. They are all a fabulous, light fabric, beautifully made with pretty buttons and extra little touches such as a line of crochet down the line of the button seam. A delight. So I ordered a dress. I am slightly larger in the busy than a usual 12 so I double checked the measurement. All seemed ok and the size was also “True to size”. However, it was so tight across my bust that it immediately popped open so I thought I’ll just return it. A 14 will be much too large everywhere else so I need reimbursement. I’ve had to pay just over £20 to return to Spain via UPS. I was offered a voucher against new purchases but I’ve just bought 3 blouses, not certain I need more and now there might be a size problem. So sadly no more purchases will be coming from me. I’m really sad. Thought I’d found a really interesting new company to support.
4 August 2026
Unprompted review
Reply from Maison Hotel
Susan, thank you so much for such a heartfelt message, comments like "like gossamer" truly made us smile. We're genuinely sorry that not every piece fit you the same way. Our design team cares deeply about getting the fit right, and the measurements for each garment are listed on its product page. As for the return costs, these are standard and detailed on our returns policy page. We really hope you'll use the voucher a little later, as our new collection is launching very soon. We'd hate to lose you and would love the chance for you to find a piece you love again.
Had to change my mobile number but somehow couldn’t find how - and it’s SO simple😉 Bree was so kind and helpful with instructions So good to know that should I lose my dog things will be dealt with quickly and efficiently. Thank you!
Excellent quality bulbs, speedily delivered and an exchange, on some out of stock bulbs, far to superior to those I had ordered. I’m delighted, as always
5 November 2024
Reply from Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Well grown plants. Very well packed at reasonable prices. What else to ask for?
14 May 2024
Reply from Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Ella is an 11 yr old mixed breed german shepherd/lab. She has always had a very sensitive digestive system and nearly died from pancreatitis. I found Pure by chance and am now into our third month. Ella loves it all - she has salmon or turkey. She has not had any trouble with her digestion at all. I really love the idea that this is human quality food and all delivered to the door, which is great. Its easy to mix although I would love just one scoop for the correct amount, it must be difficult with different dog sizes! Ella and I thoroughly recommend Pure.
20 November 2021
Unprompted review
Reply from Pure Pet Food
We are so happy to hear that Ella is enjoying her food! 💕 It must have been a really difficult time for you both going through something so scary, so we are more than delighted to hear how well things are going now! 😁 Our in-house nutritionist takes extra care to make sure each tailored recipe is beneficial to your dog's specific needs, so it is wonderful to be able to show her reviews such as these! 🐶 Pets are a part of the family so we feel it is only right to feed them the same quality ingredients as we would the rest of the household and we love to see that you agree 🐾 We are always open to suggestions, just to clarify we provide one sized scoop for food and another for water with their personal recommendations being based off these sizes, if you require any further help with this we would be more than happy speak to you about this in greater detail 😊 It has been lovely hearing how much you and Ella are enjoying being with Pure and your recommendation is sincerely appreciated as this means even more happy, healthy dogs with happy owners such as yourselves 🧡
I’ve been asked to rate “Service experience” 4 stars = as expected What else to say???
3 October 2021
Reply from YuMOVE
Hello Susan,
Thankyou for taking the time to review our company. We do appreciate any feedback given so are happy to see you have given us 4 stars.
Please do let us know if we can be of any further assistance in the future and we will be happy to help on either 01462 416866 or email us at hello@yumove.com.
Had a problem with my old machine. Spoke to Customer Services who were very knowledgeable and helpful. New part sent instantly (even with Covid delays). Its a great light vacuum and great Custimer Service what else do you want?
Tomato plants arrived speedily, well packed and good size. I potted them all on immediately on arrival waiting for the space in my small greenhouse when the weather warms.
For the second time I've ordered batteries from BuyaBattery.
They are cheaper than anywhere I have found and come so fast.
My last order I made one afternoon about 3.30pm and arrived the next morning. We're not know for our superfast postal system but this was a great result - just the same the first time too.