I would give it zero if I could
I would give it zero if I could. States 30 day money back guarantee and I have been sending emails everyday asking for my refund and no response. They offered a replacement product on day one, I said no, just my money back And that was it never heard from them again.
Reply from Prime Prometics
We’re very sorry you’ve been left waiting after clearly requesting a refund instead of a replacement. We completely understand how frustrating it is to keep following up and not receive a response, especially when you were relying on the 30-day money-back guarantee.
If your request was made within 30 days of your order, you are covered by that guarantee. We’ve requested additional information through Trustpilot to help us locate your case. Please also email us again from the address used at checkout and reference this Trustpilot review so we can find your inquiry more quickly and work to make this right.