Tele moderne Reviews 

1,564
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 315 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the art pieces beautiful, vibrant, and well-made, often praising the wide selection available on the platform. Many buyers also appreciate the remarkably fast delivery times and note that customer support responds promptly when assistance is required. Though some customers experienced frustrating issues with damaged items, poor print quality, or extended shipping times. Others noted significant difficulties regarding strict return policies, unexpected customs fees, and unhelpful support interactions when trying to resolve problems. A few people also felt that the products received did not match the advertised descriptions or website pictures.

What people talk about most

Product

Consumers find product quality to be ambiguous, as many reviewers report stunning canvases and vibrant... See more

Quality

Customers consistently note ambiguous experiences with quality, as opinions on the canvas prints and frames... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many consumers praising fast shipping times,... See more

Order

Clients share ambiguous opinions on order experiences, with some consumers reporting fast delivery and great... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions are sharply divided regarding... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My wife and I, after lengthy dialogue with the company, are now satisfied in how they will deal with customers in the future. It was thanks to Martina who grasped the situati... See more

Rated 4 out of 5 stars

I ordered a beautiful painting eight weeks ago and it arrived today and it is beautiful. The courier used by the company lost the original order and it took the company a number of weeks to conf... See more

Rated 4 out of 5 stars

Loves the painting! So Swedich winter, when the snow is almost all you se when you stand and looking out the window. Nothing Ells too se only black turning dark blue and the white hevvy snow. Silent,... See more

Rated 4 out of 5 stars

Both my orders came in in less than a week ! Everything went smooth from the choosing to the delivery . And the pictures (canvas) where georgeous.


Company details

  1. Interior Designer

Written by the company

Tele Moderne, leader nella vendita di Tele per arredamento con design moderni per arrichiare gli interni delle vostre abitazioni. Grazie alla qualità dei prodotti si sta espandendo in tutta Europa. Una tela non riempie una stanza, la cambia ! Prova anche tu la qualità dei nostri prodotti


Contact info

3.3

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.3

All reviews

(1,564)

799 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied customer

Beautiful print, excellent quality, very good support from the shop. Delivery took a bit longer as I live abroad and had asked for extra acrylic paint touch.

22 September 2026
Unprompted review
Rated 1 out of 5 stars

Do not trust this company

Do not trust this company. They are an absolute disaster 😭 and they have £300 of my money. I returned prints and they are refusing to refund me because I didn't take a picture with me holding them..........

17 September 2026
Unprompted review
Rated 1 out of 5 stars

PLEASE DO NOT BUY FROM THIS COMPANY

I requested a refund for this painting stating that I do not want the painting any longer. It is obviously lost as tracking is circling Europe they ignored my request for 4 days and today emailed me to say they've told the courier to keep trying despite their difficulties in delivering ti UK - totally ignoring my request. I have been scammed out of my money they dont care if I never get the painting. PLEASE DO NOT BUY FROM THIS COMPANY!!!!

15 September 2026
Unprompted review
Rated 1 out of 5 stars

In was a terrible experience for me

In was a terrible experience for me. I was not notified of no change/ no sending back option at the very moment of placing my order.

Upon receiving the painting and being extremely disappointed by the quality of the work. When placing a claim for return / refund, I was given a statement that this order is exempt from the agreement.

Client service works slowly, sending me different messages, doing nothing to help to resolve the issue.

I DO NOT RECOMMEND EVER ORDERING ANYTHING FROM THIS COMPANY.

27 August 2026
Rated 1 out of 5 stars

WARNING TO ANYONE IN THE UK

⚠️ WARNING TO ANYONE IN THE UK — I STRONGLY ADVISE AGAINST ORDERING FROM NEIBAC. ⚠️
I ordered canvases from Neibac and unfortunately the experience was extremely disappointing.
The canvases arrived damaged, including damage to the prints themselves. The overall quality was also very poor. They are advertised as hand-painted artwork, but what I received appeared to be reprints rather than genuinely hand-painted pieces. The canvas material was extremely thin, almost see-through, and the corner folds and finishing were of a very poor standard.
What made the experience even worse was the way the damage was handled. I contacted Neibac expecting some understanding and a reasonable resolution, but they were not sympathetic to the situation and showed very little concern about the damage. I had also paid extra for shipping protection, yet this did not cover the damage in my case.
I spent around £400 and was offered just £30 as compensation. There was no meaningful attempt to resolve the issue or provide a satisfactory outcome.
On top of this, there was also an import fee when ordering into the UK, which I was not made aware of clearly at the time of ordering.
For the price, the quality, the condition the canvases arrived in, and the customer service I received, I cannot recommend Neibac.
If you are in the UK, I strongly advise that you DO NOT order from this company. I would personally avoid it altogether.

9 September 2026
Unprompted review
Rated 1 out of 5 stars

dont buy from NEIBAC

Less than one hour before delivery DPD advised me that I must pay them an extra £92.12 for import duties.

THIS WAS IN ADDITION TO THE £430.40 for the artwork, so it was sent back !

Not at all happy !

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Painting for delivery to UK

We ordered a painting - quick delivery from Italy to UK but it did not looks as great as on the picture.

We also had a baby so took us quite a while to reach out but they were still offering a free exchange after quite a while. The painting we have exchanged is amazing, we love how it looks.

Was painful to return from UK to Italy due to customs - make sure to use UPS as they offer exchange back to the continent.

Special thanks to Martina, Viola and Asia.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. They were always quick to respond and helpful. We wanted the painting sent to Jersey and they helped us with the shipping costs via email. They also urged the courier when the painting was delayed in transit.
The painting is good quality and we are pleased with the final product.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. They helped us with the shipping to Jersey and kept in constant contact throughout the transit. They even helped when the delivery was running late(not due to them). The quality of the product is excellent and we are really pleased with the final product.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Very slow customer service

Very slow customer service. They do not answer requests but just with one liners. they turn every situation on their favour. It is not conincidence that they are so poorly reviewed. The quality of the painting was not good. Similar experience with other users.

27 December 2025
Unprompted review

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