My wife and I, after lengthy dialogue with the company, are now satisfied in how they will deal with customers in the future. It was thanks to Martina who grasped the situati... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Tele Moderne, leader nella vendita di Tele per arredamento con design moderni per arrichiare gli interni delle vostre abitazioni. Grazie alla qualità dei prodotti si sta espandendo in tutta Europa. Una tela non riempie una stanza, la cambia ! Prova anche tu la qualità dei nostri prodotti
Contact info
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very satisfied customer
Beautiful print, excellent quality, very good support from the shop. Delivery took a bit longer as I live abroad and had asked for extra acrylic paint touch.
I highly recommend this shop
I highly recommend this shop. Fast shipping from Italy to the Czech Republic. The item was excellently packed, despite its large size. The quality is truly top. I will certainly be happy to order again.
Good service and quality to good prices…
Good service and quality to good prices ;-)
Do not trust this company
Do not trust this company. They are an absolute disaster 😭 and they have £300 of my money. I returned prints and they are refusing to refund me because I didn't take a picture with me holding them..........
PLEASE DO NOT BUY FROM THIS COMPANY
I requested a refund for this painting stating that I do not want the painting any longer. It is obviously lost as tracking is circling Europe they ignored my request for 4 days and today emailed me to say they've told the courier to keep trying despite their difficulties in delivering ti UK - totally ignoring my request. I have been scammed out of my money they dont care if I never get the painting. PLEASE DO NOT BUY FROM THIS COMPANY!!!!
In was a terrible experience for me
In was a terrible experience for me. I was not notified of no change/ no sending back option at the very moment of placing my order.
Upon receiving the painting and being extremely disappointed by the quality of the work. When placing a claim for return / refund, I was given a statement that this order is exempt from the agreement.
Client service works slowly, sending me different messages, doing nothing to help to resolve the issue.
I DO NOT RECOMMEND EVER ORDERING ANYTHING FROM THIS COMPANY.
The complete process went smoothly and in less than 1 week
Both my orders came in in less than a week ! Everything went smooth from the choosing to the delivery . And the pictures (canvas) where georgeous.
Really happy with our art- we will be…
Really happy with our art- we will be buying another for the bedroom- just beautiful !
I am very happy with the fast delivery…
I am very happy with the fast delivery and the paintings! Thank you! I have already recommended you to my friends and family.
Stunning high quality Art from Italy 🇮🇹…
Stunning high quality Art from Italy 🇮🇹 to the UK 🇬🇧 will be back for more thanks again
Delighted with my picture and delivery…
Delighted with my picture and delivery was very fast
WARNING TO ANYONE IN THE UK
⚠️ WARNING TO ANYONE IN THE UK — I STRONGLY ADVISE AGAINST ORDERING FROM NEIBAC. ⚠️
I ordered canvases from Neibac and unfortunately the experience was extremely disappointing.
The canvases arrived damaged, including damage to the prints themselves. The overall quality was also very poor. They are advertised as hand-painted artwork, but what I received appeared to be reprints rather than genuinely hand-painted pieces. The canvas material was extremely thin, almost see-through, and the corner folds and finishing were of a very poor standard.
What made the experience even worse was the way the damage was handled. I contacted Neibac expecting some understanding and a reasonable resolution, but they were not sympathetic to the situation and showed very little concern about the damage. I had also paid extra for shipping protection, yet this did not cover the damage in my case.
I spent around £400 and was offered just £30 as compensation. There was no meaningful attempt to resolve the issue or provide a satisfactory outcome.
On top of this, there was also an import fee when ordering into the UK, which I was not made aware of clearly at the time of ordering.
For the price, the quality, the condition the canvases arrived in, and the customer service I received, I cannot recommend Neibac.
If you are in the UK, I strongly advise that you DO NOT order from this company. I would personally avoid it altogether.
dont buy from NEIBAC
Less than one hour before delivery DPD advised me that I must pay them an extra £92.12 for import duties.
THIS WAS IN ADDITION TO THE £430.40 for the artwork, so it was sent back !
Not at all happy !
Good quality and good prices
Large range of variety, cheap prices and good quality.
Painting for delivery to UK
We ordered a painting - quick delivery from Italy to UK but it did not looks as great as on the picture.
We also had a baby so took us quite a while to reach out but they were still offering a free exchange after quite a while. The painting we have exchanged is amazing, we love how it looks.
Was painful to return from UK to Italy due to customs - make sure to use UPS as they offer exchange back to the continent.
Special thanks to Martina, Viola and Asia.
The customer service was excellent
The customer service was excellent. They were always quick to respond and helpful. We wanted the painting sent to Jersey and they helped us with the shipping costs via email. They also urged the courier when the painting was delayed in transit.
The painting is good quality and we are pleased with the final product.
The customer service was excellent
The customer service was excellent. They helped us with the shipping to Jersey and kept in constant contact throughout the transit. They even helped when the delivery was running late(not due to them). The quality of the product is excellent and we are really pleased with the final product.
Very slow customer service
Very slow customer service. They do not answer requests but just with one liners. they turn every situation on their favour. It is not conincidence that they are so poorly reviewed. The quality of the painting was not good. Similar experience with other users.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.