Nitrado Reviews 

good server

The service doesn't have a customer service team; you are referred to a chatbot or Discord. Everything is hard-coded; any configuration changes are overwritten, so the server will not even come up and you have no support.

I have no ticket number because you support sight kept routing me to the home screen instead of letting me log a ticket.

After reading the majority of the negative reviews and comparing the reply from Nitrado it is blatantly obvious that it AI enabled and I doubt very much there's a human agent within site.

Do a quick check yourself, usually the first 2 sentences are exactly the same EVERY time and the condescending tone used is AI specific.

Once my sub runs out I'm going to another platform that actually cares about its customers and doesn't barrage them with AI inteference.

Edin K was very helpful and kept me continuously updated about what was going on with the server.
He was kind and very serviceminded, great customer service. Also answered some of my other questions in a way that was easy to understand, while working on getting our Ark Asc server up and running again.

Edin K has been a very effective communicator and has assisted me in fixing my world for the new 1.0 valheim content update. Edin K is definitely an asset to the nitrado support team and I am quite satisfied with the customer service provided as it was concise, efficient and very well appreciated.

Edin K. helped me out a lot i wanted to give him a review.

Alexis W was a tremendous help. I was trying to switch the map on my server and even though its something I have done many times for some reason this time it just wasn't working and I couldn't figure it out. Alexis worked some magic on the backend and now everything is up and running. She was very responsive and nice. I hope if I ever need help again it will be her to answer the call.

The chat was quick and right to the point. I was on a PS5 trying to set up a DayZ server for my group and coud not get it to show on the listing. Spend some time in chat and got it up and running, Thanks

Comprehensive interfaces and flawless customer service too ! Had an issue on my end and the service rep (Edin K.) really took time to look into the issue, solve it and explain the problem to me, the server is now running great :)

Dennis S.

I'd like to thank him for the fast response and for resolving the issue even faster.

He literally gave me the response i wanted after one single message, He's literally the best.

Enrique was very helpful. My dumb mistake and he straightened it out in no time. Thanks again!!!

The UX is dreadful. And they bury the cancellation function under about 20 misleading clicks. It's an okay service that could be drastically improved by hiring a decent UX/UI developer, giving everything an overhaul and surfacing key functionality like being able to cancel your subscription far more appropriately.

Nitrado's support system is excellent, truly could not ask for more. The AI is intuitive and very helpful, in the rare instance it cannot solve the problem the live agents are even better! Friendly, efficient and very knowledgeable! They will have you up and running in no time!

Dealing with nitardo server has been one of the most Misérables experiences they never last randomly get wiped takes weeks to get any help and they're way over priced 30dollars i wanna play astraos with 1 other person

Edin K. was the most helpful person I got all day dealing with support. Very knowledgeable and knew what the problem was pretty much right away.

My ARK server experienced an endless restart loop and a save rollback, which made the server unusable for an extended period. After several checks and recovery attempts, Luis was able to locate a healthy Extinction backup and restore the server to a playable state.

Although some progress was unfortunately lost due to the rollback, I appreciate that he continued investigating the issue and worked to recover as much data as possible. Overall, I was satisfied with the support and communication throughout a complicated technical issue.

To be honest what made my experience awesome was one thing alone. The person who helped when I lost progress Gabriela Gómez they were patient and kind. Understanding of my predicament and made sure I got back what I had lost. I hope that in the future if I have further problems with my server they are the one who assists me. Thank you again Gabriela. :)

So far its been amazing
they are super helpful and honestly the price seems fair too. Had an issue clicked on "chat with support" and not even a minute after someone was there to help me.

Edin.k helped me out when I need it the most!! If you get her in a ticker boom you know your in good hands