LOT Polish Airlines Reviews 

We booked a flight to Warsaw from Tokio which was originally premium economy. Unfortunately because of a family tragedy, we had to leave the country two weeks early and booked a new flight last minute cause there wasnt anything else we could do. My mother has a really bad case of osteoathritis so I tried to transfer the upgrade onto the new flight. The staff at the gate was either rude, didnt know english well or both. We were told that nothing was available despite online reservations being still available for premium economy. Worst traveling experience i have ever had, but i guess if you dont want to pay for the same flight twice in a emergency your just out of luck. I would rather go to hell than ever sitting in this coffin of a plane with staff that show less emotion than my trashcan ever again. I would love to give a 0.

The worst customer service experience I’ve ever had. Called their customer service for support as I wasn’t issued a seat on the plane and their customer service person was extremely rude, arrogant, deeply unhelpful. He answered no questions and provided no explanation. He then cut the phone on me after repeating the same the same vague, high level statement. Will never ever fly this airline again. First and last time. I never leave reviews but genuinely so upset and appalled. If you have any issues, get ready for the worst experience of your life.

On the way out, the flight was delayed, I missed my connection with a flight with the same company and I had to stay overnight in another city than my final destination. On my way back, my boarding was denied due to apparently overbooking but two employees confirmed me that on free seat remained.

I booked a flight from mia to waw to krakow round trip . When landed in Warsaw I rented a car instead of my flight arraignment, notified lot Polish airlines personnel of my not being able to fly the rest of my itinerary. None of the lot polish airlines employees told me my return flight would be cancelled. Ridiculous. I had to book and pay new flight home. Never again lot polish airlines !! They refused to be accountable and very rude.

The most bad company in Europe! Do not take this company, anyone who uses will meet big delays, will lose flight connections, 30 min or one hour needs to wait to come out after landing. In addition, it is extremely high risky to lose your baggage and wait a few days to get your stuff back. No apology, nothing..

horribke staff!! I dont know who they got beef w but they are choosing to put it on a 13y old solo travelling. Those knobs didnt let me in my gate and were smirking, huffing, laughing widerning their eyes and shouting at a 13 y old ??? Other than that their leg room awful entertainment even worse and comfortably EVEN WORSE gosh i am never travelling with them even didnt even get a refund..

I will never fly with LOT Polish Airlines again, and I am warning everyone at my university and all my friends to avoid them at all costs. What should have been a simple journey home turned into an 11-hour nightmare of lies and awful customer service at Warsaw Chopin Airport.Our connecting flight left without us due to a delay caused entirely by LOT. When we first landed, a transfer worker deliberately lied to us. She told us to walk down a corridor and go through Passport Control to find the transfer center. We stood in line for over an hour, only for the border control officer to tell us we were in the completely wrong place and that we didn't even need passport control for a transit connection! This completely wasted our time when we were already exhausted.When we finally found the actual LOT Transfer Center, they refused to give us a hotel room or confirmed tickets. They forced my 12-year-old son and me to spend the entire night sleeping on cold terminal benches with nothing but two pillows and a box of snacks. They put us on a standby waiting list instead of giving us guaranteed seats.The next morning at the gate, the staff ignored us, turned us away four times, and gave the final two available seats to solo travelers right in front of our faces because they overbooked the flight.We had to walk all the way back to the Transfer Center and get into a massive, heated argument with an exhausted, unhelpful agent. Only after throwing a huge fit and raising our voices did they finally check our visas and print real, confirmed tickets for a later flight.The airport staff openly admitted that we are legally owed the €400 per person EU261 cash compensation, and we will be claiming every single penny of our €800 total the second we get home. LOT Polish Airlines treats human beings like animals. Utterly unprofessional, deceptive, and cruel service.

On my flight from Podgorica to Warsaw to Stuttgart the plane got delayed and our luggage didn’t make it to Stuttgart. Obviously this can happen and is no big mistake. The way they handled the missing baggage was absolutely bad though. They make it look it is your fault. You need to do all the communication with the airport. They cannot tell you anything about where it is and when it will arrive. I waited for 5 days called them up 3 times. Then decided to drive 2 hours to the airport and back to pick it up myself.
After launching an official complaint their response was that they cannot do anything about it and that’s just normal procedure.
Thats their understanding of customer service.
I think the next step will be that customers need to put their luggage into the airplane themselves.

Horrible customer service and horrible check in experience. Not the cheapest but they sure act as if they were.

Their service agents are horrible, they are not friendly or informative. Their gate opening times are a lie and you never have any idea when or how you're going to board your plane. I would not recommend you fly with them. Their service leaves lot to be desired.

If you write to their customer service, they will take three weeks to reply only to reply that they will reply later.

Horrible service. Not recommended.

Rude staff, unfair treatment, change the online booking seats without refound, overbooking and bad experience on bus transfer from and to the plane.

Subject: Serious safety concern and complaint – 5-year-old child seated separately from parent (Flight Chisinau to Warsaw)
I am writing to formally express my extreme disappointment and frustration regarding our recent flight with LOT Polish Airlines from Chisinau (RMO) to Warsaw (WAW).
I was traveling with my 5-year-old child, and to my shock, we were assigned completely separate seats on the aircraft. Under international aviation safety guidelines and basic airline standards, a young child must never be seated away from their parent or guardian.
When I approached the staff to resolve this issue, they were completely unhelpful and showed zero willingness to assist or accommodate us. Expecting a 5-year-old to sit alone among strangers during a flight is unacceptable and a clear safety hazard.
This level of customer care is deeply disappointing. I expect a formal response regarding your seating policy for young minors and how this safety oversight will be addressed.

Don’t use that one. Full of shit. Worse experience ever

I fly a lot, but I have never experienced service this bad. This time, I entered my first name and last name in separate fields, most likely because they had changed the booking interface, as I had never had this issue before. They then sent me a ticket showing my first name first and my last name second, exactly as it should be.

I only found out that something was supposedly wrong when I went to the “Manage Booking” section. I contacted support three times, and they kept telling me that I would not be allowed to board unless they manually switched my first and last names on the ticket, even though their own system displays the last name first and the first name second.

In the end, they are forcing me to pay €40 for this correction. Absolutely terrible service. I am convinced they do this deliberately so that passengers get confused when booking and are then forced to pay an additional fee.

Worst airline ever! Garbage food and no option to purchase! Horrible experience! Stuff have so much attitude!

LOT Polish Airlines consistently proves that their late Monday evening service from Warsaw to London Heathrow is completely unreliable. Flight LO285 scheduled for 20:20 is delayed practically every single week.

​What makes this outrageous is the systematic nature of the issue—this isn't a one-off weather disruption; it is chronic misplanning and operational failure on LOT’s part. Passengers buying tickets for an evening departure expect to land at Heathrow with enough time to catch onward transport. Instead, you are routinely left sitting at Warsaw Chopin waiting out delays while ground staff offer zero meaningful communication or accountability.
​Do not book this flight if you need to be in London on time for work the next morning. LOT Polish Airlines needs to fix their Monday evening turnarounds or stop selling a schedule they clearly cannot fulfill.

I would like to flag an unpleasant interaction I had with a male member of the cabin crew on LOT Polish Airlines flight LO417 from Warsaw to Geneva on August 4, 2026. When I arrived at my seat, I realised there was no space left in the overhead compartment directly above it for my cabin luggage. As I prefer to keep my luggage close to my seat where possibl, I politely asked a flight attendant whether he could help me find a solution. I completely understand that overhead compartments are shared space (even though people often prefer placing smaller items that could have easily been placed under the seat). My concern was about how that request was handled. The flight attendant responded in a visibly irritated and dismissive manner, saying something like "Madame please, if you want to have your luggage directly above you, board the plane first." My question was completely legit, and it's his job to handle requests like that without putting a passenger in an uncomfortable position or making them a problem. And if I understood correctly, this person was the lead member of the cabin crew which makes the situation even worse. LOT, I hope you train your staff for basic manners and politeness, because experiences of this kind do not reflect well on you or the level of service you aim to represent.

The flight was fine, but I deplore the dishonesty I encountered.
I paid GB£19.50 to reserve a seat. I was allocated a different one on online check-in, so I decided to ask them to refund the money. They rejected my claim and refused to refund. Very dishonest.

My luggage got lost on a short flight within Europe. It was clearly marked but they were not able or too lazy to find it. The money I saved for a cheaper flight was more than lost by loosing many personal items. I'm wondering what they do with all these items.

Absolutely unacceptable service from LOT Polish Airlines
This is by far one of the worst airline experiences I have ever had. It has now been 4 days since LOT failed to deliver my baggage, and I still have no clear information about where my suitcase is or when I will get it back.
My suitcase contains valuable personal belongings, clothes and essential items. I have been left with almost nothing to wear and without my basic necessities because of LOT’s failure to deliver my baggage.
What is especially unacceptable is the complete lack of a clear solution. How can an airline fail to locate a passenger’s suitcase for FOUR DAYS and not provide a definite answer?
This has completely disrupted my trip, caused enormous stress, inconvenience and unexpected expenses. Instead of enjoying my journey, I am forced to spend my time trying to find out what happened to my own belongings.

Four days without baggage and without a clear answer is simply unacceptable.
I am extremely disappointed with LOT Polish Airlines and the way this situation has been handled. I expect my baggage to be located and delivered immediately, as well as appropriate compensation for the expenses and inconvenience caused.