I would give these guys 4 stars because I ordered a lifetime vps and there were problems with the internet, language and also missing disk space on the vps. I reinstalled the vps and that fixed those... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prize are very pleasing , the service itself sometimes doesnt work but i upgraded my VPS and since then its works fine
Company replied
I have used ZAP Hosting to host the FiveM server and I am happy with the experience. The server is stable, the performance is good, and the panel is easy to use. Support responds quickly and helps wit... See more
Company replied
I've rented an ArmA 3 server thru them before, I had no issues with it. I never got my server populated so ended up cancelling my server. Customer service is awesome and very helpful! Prices are good... See more
Company replied
Company details
- Gaming service Provider
- Cloud Computing Service
- Cloud Storage Service
- DNS Provider
- Internet Service Provider
- Web Hosting Company
About ZAP-Hosting
Written by the company
Powering Your Gaming Experience Since 2010
ZAP-Hosting is one of the world’s fastest-growing platforms for game and virtual servers — trusted by players worldwide to create unforgettable gaming moments. Since 2010, we’ve combined cutting-edge performance with 10+ years of speed, reliability, and relentless innovation.
Launching a modded server? Building a community? Hosting your dream project? Whatever you’re planning — we make it fast, flexible, and fun.
Need help?
Our expert support team is just a click away — fast, friendly, and ready to assist 💚
Try it yourself.
Online in seconds. Full control. Total power.
If you want more POWER! ⚡🚀
ZAP-Hosting is one of the world’s fastest-growing platforms for game and virtual servers — trusted by players worldwide to create unforgettable gaming moments. Since 2010, we’ve combined cutting-edge performance with 10+ years of speed, reliability, and relentless innovation.
Launching a modded server? Building a community? Hosting your dream project? Whatever you’re planning — we make it fast, flexible, and fun.
Need help?
Our expert support team is just a click away — fast, friendly, and ready to assist 💚
Try it yourself.
Online in seconds. Full control. Total power.
If you want more POWER! ⚡🚀
Contact info
Hafenweg 8, 48155, Münster, Germany
- support@zap-hosting.com
- zap-hosting.com
4.4
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DISLIKE
They refuse to delete your account upon request. You cannot contact them; they have AI support.
22 September 2026
Unprompted review
Reply from ZAP-Hosting
Sehr guter Service, mehr muss man dazu eigentlich nicht sagen! ✨
Easy to configure and set up
20 September 2026
Unprompted review
Reply from ZAP-Hosting
Easy to configure and set up, exactly how it should be! Thanks for the shoutout 🎉
Very awesome support.
19 September 2026
Unprompted review
Reply from ZAP-Hosting
Awesome support noted and appreciated, thanks for the shoutout! 🙌
The customer services responded my…
The customer services responded my queries very quickly.
The lifetime option provides good value for money.
The dashboard is user-friendly.
18 September 2026
Unprompted review
Reply from ZAP-Hosting
Speedy support, a lifetime plan that's actually worth it, and a dashboard that's easy to use, sounds like the full package! ⚡
Its a nicehoster
17 September 2026
Reply from ZAP-Hosting
Nice hoster, short and sweet, exactly the review we needed today! Thanks for taking the time 😄
Unacceptable Service & Non-Existent Support – Pending Order & Ignored Tickets
I am extremely disappointed with ZAP-Hosting and cannot recommend this company to anyone. The service and support quality are completely unacceptable.
I placed a VPS order over 5 days ago. Payment was taken immediately, yet the server remains stuck in "pending" and has never been created. I have tried reaching out through every available channel—sending emails and opening over seven support tickets over the past few days—and I have received zero responses.
I experienced similar issues with a previous VPS I owned with them, where tickets were also completely ignored.
Taking money instantly while failing to deliver the service or even respond to customer inquiries is terrible business practice. Very bad service, non-existent customer support, and a complete waste of time and money.
13 September 2026
Unprompted review
Reply from ZAP-Hosting
Hello,
Thank you for sharing the details about your VPS order and the tickets you opened over the past few days. We are sorry to hear that the server has been stuck in pending status since payment was taken, and that you did not receive a response despite reaching out multiple times.
We want to check exactly what happened with the provisioning and with the tickets you mentioned. Please send us your customer number and the related ticket ID at feedback@zap-hosting.com so our team can look into this and get back to you.
Best regards,
Rugilė
BEST HOSTING I REALLY RECOMMEND IT SO…
BEST HOSTING I REALLY RECOMMEND IT SO HARD THEIR PRICESSS YUMMMIII SO GOOD
12 June 2026
Unprompted review
Reply from ZAP-Hosting
The prices really do hit different, glad you're loving the vibe! 🔥
One of the best hosting i have ever used
One of the best hosting i have ever used
13 August 2026
Unprompted review
Reply from ZAP-Hosting
One of the best hosting you have ever used? That is exactly the energy we love to hear. Thanks for the shoutout! 🚀
Great experience!!
20 August 2026
Unprompted review
Reply from ZAP-Hosting
Love hearing that, Adan! Thanks for the awesome feedback 🚀
READ THE NEGATIVE COMMENTS!!
READ THE NEGATIVE COMMENTS!!! A trap and a scam!!! Don't believe their "answers" on TrustPilot, avoid this company!!!. They will rob you of your money and break EU and German law. Don't argue with them, report it to the Verbraucherzentrale NRW (German Consumer Protection) and the European Consumer Centre for Unfair Commercial Practices. I bought a VPS and paid with Paysafecard. AFTER payment, they blocked my access to vps demanding sensitive personal data (KYC) which wasn't mentioned during checkout. When I canceled the order within 14 days under EU law, they refused to refund my real money. They lie that "Paysafecard refunds are technically impossible" and illegally force you to take "ZAP Coins" (worthless store credit). Support agents are arrogant and refuse to follow European Consumer Law. Avoid this trap!
5 September 2026
Unprompted review
Reply from ZAP-Hosting
Hello Jasper,
Thank you for taking the time to share this feedback, and we are sorry to hear about the frustration you describe. We understand this is not the kind of experience we want anyone to have.
Refunds and cancellations are handled in line with our applicable policies, and any identity verification steps that may be requested as part of the payment process are a standard part of our security procedures rather than something specific to your case. We are not able to look into the details of an individual order from a public review.
Could you please send us your customer number and the related ticket ID so our team can take a proper look at your case? You can reach us at feedback@zap-hosting.com.
Best regards,
Rugilė
Reply from ZAP-Hosting
Simple, fast, and easy to use, exactly how a panel should be! 🚀
Lifetime product gets deleted after 120…
Lifetime product gets deleted after 120 days of inactivity.
31 August 2026
Unprompted review
Reply from ZAP-Hosting
Hello Klaus,
Thank you for taking the time to share this, and we understand the frustration when a Lifetime service gets removed unexpectedly.
To clarify: Lifetime products are only removed after 120 days of inactivity, and several reminder emails are sent beforehand to give customers the chance to keep the service active before that happens.
If you could share your customer number and the related ticket ID with feedback@zap-hosting.com, we would be happy to take a closer look at your specific case.
Best regards,
Rugilė
Nice it's good
31 August 2026
Unprompted review
Reply from ZAP-Hosting
Love hearing that, thank you! Simple, solid, and good is exactly the vibe we're going for. 🚀
Got a lifetime VPS! Finally!
I would give these guys 4 stars because I ordered a lifetime vps and there were problems with the internet, language and also missing disk space on the vps. I reinstalled the vps and that fixed those issues. Also connecting to the vps with the Windows mobile app was a problem and they did not mention that I have to switch to Wi-Fi for it to work.. but after all that it works smooth now! These guys are one of the very very few that offer a lifetime vps and I don’t actually know how that pays off for them but thank god that I don’t need to bother with any vps bills anymore, and here I am at last owning a vps for life! :D
30 August 2026
Unprompted review
Reply from ZAP-Hosting
Hello Danil,
Thank you for the detailed review, and congratulations on your lifetime VPS! We are sorry the initial setup was not smooth, running into internet connectivity, language, and disk space issues right away is not the experience we want for anyone starting out with a lifetime service. It is great to hear that reinstalling resolved things, but the missing note about switching to Wi-Fi for the mobile app to work is something we would like to look into internally.
If you could share your customer number and the related ticket ID with feedback@zap-hosting.com, we would be happy to take a closer look at what happened during setup.
Best regards,
Rugilė
It has good Support
It has good Support, and FiveM Server an Stuff is very easy to setup.
29 August 2026
Unprompted review
Reply from ZAP-Hosting
Great support and easy FiveM setup, exactly the experience we're going for, thank you! 🚀
best hosting every very strong and fast
28 August 2026
Unprompted review
Reply from ZAP-Hosting
Strong and fast, exactly how we like it. Thanks for the shoutout! 🚀
nice very good
28 August 2026
Reply from ZAP-Hosting
Nice and very good, right back at you! Thanks for the shoutout 🚀
trusted & Cheap price thanks a lot
25 August 2026
Unprompted review
Reply from ZAP-Hosting
Trusted and budget-friendly, that's exactly what we aim for! Thank you so much 💚
great experience for best price
8 August 2026
Unprompted review
Reply from ZAP-Hosting
Great experience for the best price, that is exactly what we love to hear! 🚀
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