Best CRM Software in Africa - Page 12
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Compare the Top CRM Software in Africa as of November 2025 - Page 12
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1
Kustomer
Kustomer
Kustomer is a centralized customer service platform built for your brand to deliver exceptional experiences in today’s on-demand, customer-first world. See all customer info on single timeline. Take requests from anywhere, reply in a single thread. Configurable interface to automate repetitive tasks. Kustomer makes personalized, efficient and effortless customer service a reality. Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer. Unify customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens. Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience. Agents will always have the context to progress conversations forward without customers repeating information whether communicating through email, chat, SMS, voice, Facebook MessengerStarting Price: $99.00 per month per user -
2
ProveSource
Configo LTD
Increase your conversions with social proof. 18,000 websites use ProveSource to increase trust, credibility, conversions and sales using social proof. Launch smart, attractive and converting social proof notifications on your website or online store. Have you ever been even more excited to try a new restaurant because you see it’s busy and popular? Well, same goes for your website. It’s hard to tell how “hot” a website is. ProveSource makes your customers’ online experience as informative and compelling as visiting a real place. ProveSource increases conversions by highlighting recent orders, product reviews, and a variety of other customer behaviors on your website. ProveSource is a no-brainer for increasing your conversions. Start converting your visitors to customers today! -
3
Blackbaud CRM
Blackbaud
Blackbaud CRM™ provides comprehensive customer relationship management for large to enterprise-level nonprofits. Blackbaud CRM combines unmatched nonprofit expertise with industry-leading fundraising and customer relationship management software tools, integrated analytics, multichannel marketing, and data mining services to help large nonprofits build stronger and more productive relationships. Blackbaud CRM combines Blackbaud’s unmatched fundraising expertise with a complete nonprofit CRM software solution to empower your fundraising programs to grow. Overcome your most challenging communication and fundraising strategies through an integrated approach to online giving, peer-to-peer fundraising, multichannel marketing, database segmentation, and web design. Eliminate the guesswork by surfacing key insights such as wealth capacity and philanthropic giving trends with Blackbaud CRM's native prospect research solution — ResearchPoint™. -
4
Heyday AI
Hootsuite
Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal shopper experience, powered by AI. Flooded with repetitive customer service requests? Heyday’s powerful Conversational AI technology provides an instant and always-on first line of support that removes time-consuming, recurring FAQs and order tracking questions from your team’s plate. That means, they can now focus their efforts on higher-value customer conversations while our chatbot takes care of the rest. -
5
Loyalty CRM
BlueApple Technologies
The Loyalty CRM software is developed to manage every activity under the customer relationship management right. It analyses the type of customers with their purchase patterns to manage the customer data getting various channels. It can be customized as per the requirement of the business type. Attract, grow and retain your customers with our dynamic, intuitive, and all-in-one Loyalty CRM. With deep analysis into the behavior of your customers, BAT’s Loyalty CRM can spike your bottom line by recognizing top spenders and thereby retaining bigger sales from switching to competitors. Our cloud-based Loyalty CRM will integrate with retail outlets or store from across the region to bring about a 360 engagement with your customers. Fitted with newest evolution in technology, BAT’s insignia Loyalty CRM software allows several options to businesses. Loyalty program, gift card, referral program, shared reward, VIP programs and many other. -
6
4Degrees
4Degrees
The 4Degrees platform offers intelligent relationship and deal management tools to help your team get the most out of your professional networks. We combine the ability to search your team's network easily and intuitively with automated data entry and intelligent alerts so you never miss the chance to move a relationship or deal forward. Unleash the power of your network with 4Degrees! Some common use cases of our CRM software include: - Venture Capital - Private Equity - Mergers & Acquisitions (M&A) - Investment Banking - Commercial Real Estate - Consulting - Deal sourcing, deal flow, and due diligence -
7
Genpact Cora
Genpact
Digitally disrupt your business model and transform your customer experience. Genpact Cora Pretrained AI Accelerators speed adoption and deliver strategic business value to help companies easily implement AI. Digitally transform your customer experience – front to back – using automation, analytics, and AI to gain predictive insights, agile operations, and a strong competitive advantage. Built using Genpact’s deep process and industry knowledge. Platform designed for journey-driven transformation. Plug-and-play components can be added over time. Our approach begins by blending insider knowledge with external insights. We help enterprises identify their competitive edge and use technology to bring it to life. And we support every industry using our unique expertise gained from running operations for clients across the globe. Working with Genpact, you'll get access to our proprietary and partner technologies. -
8
Surkus
Surkus
Acquire. Engage. Retain. Surkus is a discovery platform that connects customers with brands. We help maximize your ROI by matching socially active consumers with brand hosted events and offers. We simplify your marketing efforts and reduce time, money and resources needed to acquire and engage with your future customers. Our members use the app to discover experiences and offers tailored to their interests and will complete tasks in exchange for a reward or perks like free access to ticketed events or free products. -
9
Firmbee
Firmbee
Manage all your company's processes with an all-in-one project management platform. Recruit candidates faster, create an effective team, organize contacts and tasks, achieve project goals, and take control of your finances. Take advantage of key features: ATS and HRMS system, CRM tool, Kanban boards, to-do lists, time tracking, free invoicing app, calendar and much more. Work your way with customization options.Starting Price: $0/month -
10
Cardella
Cardella
Cardella is a digital business card that allows you to share your professional details with anyone, anywhere, with a simple tap or scan. It's completely personalised and you can update your details in real time, so you'll never have to worry about running out of cards or having outdated information.Starting Price: $8 per month -
11
Glue Up
Glue Up
Glue Up started in 2013 with the idea of bridging the gap that event organizers had in managing events with technology. The company started the business as EventBank, two years later, we’ve built membership management tools and eventually offered more than just handling events. The brand grew up to become an all-in-one engagement platform, expanding its portfolio to bring communities and engagement to the center of attention, making clients’ success our mission. Today, Glue Up empowers organizations, revolutionizing relationships, delivering long-term business value, and making modern engagement more purposeful. -
12
NetSuite CRM
NetSuite
Redefine and elevate your customer relationships with NetSuite CRM+. A complete, front-office solution for today's modern businesses, NetSuite CRM+ provides users a 360-degree view of their customers in real time. It offers a wide range of capabilities to ensure a a seamless flow of information throughout the customer lifecycle--from lead, through sales order and fulfillment, to renewal, upsell, cross-sell, and support. It also integrates with leading accounting, ecommerce, warehousing and shipping applications. -
13
Higher Logic Thrive
Higher Logic
Create powerful member experiences quickly and simply with Higher Logic Thrive. An integrated platform that’s designed for associations. Purpose built for associations to create an engaging member experience. Get started fast with out of the box templates. Simplify your technology with one integrated platform. Our platform is designed to increase engagement, loyalty and retention and is scalable and fully responsive to fit the specific needs of your organization. Our platform allows your community to engage and connect with members, customers and volunteers, find answers to burning questions, share best practices, insights, issues and relevant content at any time, on any device. Join the Higher Logic movement of over 350,000 successful communities with over 25,000,000 community members around the world. -
14
JomDirectory
Comdev
Responsive and mobile design ensures scalability! With the responsive design capabilities of JomDirectory, your website design automatically adapts to different screen sizes and easily translates to a mobile platform from the desktop version. Work with layouts that are Bootstrap 4. Easily edit layouts as per your requirements. Bootstrap 4 is a lightweight and modular front-end framework. Wherever you want to create a Business Directory or Product Catalog, you can choose the respective layout. JomDirectory is very flexible, allowing you to create and customize your own layouts. Search using Google maps within desired distance (between 10 and 200 miles/km) of origin address, city, or postal code. In a hurry? Use the My Location button as your origin address instead. Apart from regular search features that every other Joomla directory extension offers, JomDirectory script also supports Joomla Smart Search. Find your search results at lightning speed. -
15
Oracle CRM On Demand
Oracle
Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. And in combination with Oracle's Commerce solutions, they deliver a unified cross-channel experience for consumers. Only Oracle CRM On Demand Industry Editions provide organizations with CRM solutions tailored for specific industries. Unlike other hosted CRM solutions, Oracle CRM On Demand Industry Editions are built upon Oracle's deep industry expertise, providing organizations in the automotive, high technology, insurance, life sciences, and wealth management industries with tangible business value from the start of deployment. Oracle CRM On Demand Industry Editions feature pre-built business processes, data models, object models, and business logic designed to support the unique requirements of each of these industries. -
16
Medallia
Medallia
Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to -
17
Simpo
Simpo
Communicate with users right within your application. From automated announcements to in-app walkthroughs, Simpo lets you deliver training and knowledge directly to your users. No technical expertise needed. The independence and control you need to get things done quickly. Simpo is an easy-to-use tool that sits on top of your software and enables you to create, edit and deliver information in minutes. Push announcements, knowledge, and surveys to users directly inside the software they already use, at the point of need. No more hoping they open emails or retain hours of training. With Simpo, you can reduce the time and money it takes to manually train current and new users by automating the onboarding process and using step-by-step walkthroughs. Simpo lets you run surveys and measure NPS to understand sentiment and gather actionable feedback from users directly from within the software. -
18
TRAVCRM
DeBox Global
A travel operator needs to oversee and fulfill the needs of their clients in a hurry. Travel CRM programming allows you to facilitate and smooth out the whole task through a solitary stage. A travel CRM needs to oversee various pieces of the visit. This incorporates ticket booking for the executives, travel coordination, convenience, and everyday planning for the board, and so on. Rather than independently dealing with these assignments on an alternate premise, the travel CRM programming allows you to consolidate these various undertakings on the main stage. The travel CRM programming can manage the whole pipeline of various exercises and forthcoming appointments. Travel CRM permits you to smooth out your showcasing exercises and create the most extreme number of appointments. Debox Global is award winning travel CRM company and is always helping the travel industry manage their complete operations starting from Query Management, Quotation, Voucher and Invoicing. -
19
Evercontact
One More Company
Let Evercontact keep your address book up-to-date, magically creating new contacts and updating existing ones. More than 40% of the average address book changes within 3 months. Evercontact ensures you always have the latest contact info. Evercontact extracts contact info from the email signatures in your incoming email. Our service creates new contacts for you and also auto-updates any changes to your existing contacts. Our subscription plans allow for unlimited contact updates, multiple email accounts, centralized address books, CSV downloads and CRM integration. Your personal information belongs to you and you alone. Evercontact is GDPR compliant when it comes to user security and data privacy. Our service is available for Gmail, Outlook and Office 365.Starting Price: $5.00/month/user -
20
Trustpilot
Trustpilot
Grow brand trust. Show brand trust. Trustpilot reviews get you closer to your customers and power your business forward. Built on honesty and transparency, Trustpilot is the people's choice for reviews. With over 400,000 businesses reviewed and 1.1 trillion ratings and reviews displayed in Google annually, companies use Trustpilot to establish credibility and improve their reputation. Get great reviews by making it easy for customers to leave reviews. Tap into your customers' desire to share their experiences and build your brand. Increase conversions with the power of your customers. Share your best reviews everywhere customers are looking. Turn customer reviews into increased influence and sales. Trustpilot is the world's most powerful review platform. Every heartfelt review helps create ever-improving experiences for both people and companies.Starting Price: $199.00 per month -
21
GoSite
GoSite
The easiest way to connect your business with more customers. A complete software suite that makes it easy for customers to find, engage, book and pay for your services online. Connect with new and repeat customers. Finally, a complete software suite that automatically connects you to your customers across the growing number of digital channels. These days, customers need everything to be easy. That's why we designed a complete software suite to make it easier for you and your customers. Thousands of businesses trust GoSite to supercharge their business. -
22
Bird
Bird
Bird (formerly MessageBird) is the next-generation CRM for Marketing, Sales, and Payments, powering over 5 trillion annual messages across Email, SMS, and WhatsApp. Leading brands grow cost-efficiently with Bird through personalized interactions on Email, SMS, and WhatsApp. The world's most innovative companies build communication solutions using Bird's applications and APIs. Get started today and talk to your customers over any channel, for any use case, anywhere in the world. Marketing messages, push notifications, order updates, delivery alerts and more. Operational bottlenecks slowing your growth? Use automated conversations and workflows to collect critical information up front, reduce manual tasks, implement self-service flows, and route chats to the right agent. Get up and running in minutes on our reliable, auto-scaling APIs with extensive documentations, complete API references and intuitive SDKs.Starting Price: $45 per month -
23
Samdock
Samdock
Samdock is a state-of-the art CRM for small businesses. It focuses on simplicity and a intuitive User Interface. It helps you simplify and streamline your sales and customer management.Starting Price: €19 -
24
ZopDealer
Zop Media
CRM to stay organized and collaborate with prospects to manage your business better. The iOS and Android mobile apps help your team quickly add and manage vehicles on your lot. All content is automatically desktop and mobile optimized and passes Google's mobile-friendly test. Your customers can browse your inventory using any mobile phone. Live chat is the fastest way to engage with your customers in real-time. There's no limit to the number of vehicles you can add to your website. VIN decoding allows you to add inventory in seconds. The Make, Model, and features are automatically retrieved. Manage your entire inventory with our state-of-the-art inventory manager. Add multiple images for your vehicle, so you can show off your vehicle from all angles. -
25
iDempiere
iDempiere
iDempiere. Community Powered Enterprise, also known as OSGi + ADempiere, Business Suite ERP/CRM/SCM done the community way. Focus is on the Community that includes Subject Matter Specialists, Implementors and End-Users. iDempiere is based on original Compiere/Adempiere plus a new architecture to use state-of-the-art technologies like OSGi, Buckminster, zk, Jetty -
26
Chaordix Community Platform
Chaordix
The Chaordix Community Platform hosts communities for the world's top brands, connecting them with their customers, members, users or employees. Our Community Platform is a white label SaaS solution that connects your brand with the people who mean the most to you, so you can create, discuss & learn. - Engage community members with a stream of activities & content. - Customizable, ever-expanding profiles facilitate discovery & reporting - Run challenges to gather ideas, review submissions, and put them to a vote. - Build groups manually or automatically using detailed criteria. - Connect with customers, engendering brand loyalty and boosting advocacy. - Access an on-demand high-quality group of engaged fans and customers for research. -
27
Bonzo
Bonzo
We are not a CRM, we are Conversation Software. Bonzo helps business owners create conversations at scale and empower their voice through simplicity, automation, and authentic outreach. Easily build automated workflow campaigns through 5-channel follow-up, including sms, email, video, calls, and voicemails. Speak directly to your audience with custom data fields, personalizing your outreach around who they are and what they’re looking for. Respond and converse with your prospects with our mobile app, Bonzo Go. Use our proven, pre-built campaign templates to drive inbound conversations. Get up and running in minutes. Send bulk texts, emails, and voicemails to your database with just two-clicks. Easily manage your people and conversations with simplicity. Remind yourself to get back with a prospect, send documents, or follow-up. Distribute leads to team members in a round robin rotation and track the progress of each lead. -
28
DP360 CRM
Dealership Performance 360 CRM
DP360 CRM is known for our technological achievements in agile software development. We have published manuals, training videos, webinars, and seminars pertaining to the utilization of process, procedure, and accountability tools for sales, parts and accessories, and service departments to make our tool the most user friendly for everyone. Dealership Performance 360 CRM has been featured multiple times in various CRM related articles, even being referred to as industry experts in Powersports Business. With professional advice from their mentor, the late Ed Lemco, and over a decade of CRM / BDC experience, dealership performance 360 CRM has developed a foundation of knowledge that provides a unique perspective on successful Powersport businesses and operators. This has helped ensure the growth of those who seek to use it and have stood the test of time with proven success in today’s volatile Powersport markets. -
29
Medallia Concierge
Medallia
Medallia Concierge (formerly Zingle) is an intelligent text and in-app messaging solution that improves, personalizes, and elevates customer and employee experiences and builds loyalty. Delight customers with personalized engagement and build brand loyalty. Drive sales with AI-powered, personalized promotions. Uncover meaningful insights from every interaction to increase efficiencies. Use personalized two-way messaging to build customer loyalty by seamlessly addressing customer wants and needs in real-time. Communicate and solicit feedback from across channels – from SMS to web chat to Facebook Messenger and other apps wherever your customers are, and identify opportunities to improve experiences as they unfold. Directly connect this data with the most commonly used CRM solutions, and customer service tools. And with Medallia's advanced segmentation capabilities, customer data can be utilized to design brand-differentiated services for each customer segment.Starting Price: $179 per month -
30
Azurepath
Azurepath
Azurepath is an easy to use lead management software created to help generate, manage, and boost prospects. Using the drag and drop feature, users can easily track activity, keep leads current, generate reports and forecasts, and create critical insights automatically and in real-time. Never lose track of another lead again and track all account history by giving your sales team the edge they have wished for by implementing the Azurepath solution.Starting Price: $14.95/month/user