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Best Proactive Customer Retention Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Proactive Customer Retention category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Proactive Customer Retention to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Proactive Customer Retention category.

In addition to qualifying for inclusion in the Proactive Customer Retention Software category, to qualify for inclusion in the Small Business Proactive Customer Retention Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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4 Listings in Small Business Proactive Customer Retention Available

  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We’re your proactive customer success co-pilot. Customerscore.io helps SaaS companies prevent churn and uncover upsell opportunities by giving them a complete, real-time view of their user base. In

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 53% Small-Business
    • 47% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Customerscore.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    8
    Engagement Improvement
    7
    Ease of Use
    6
    Proactivity
    6
    Customer Support
    4
    Cons
    Dependency Issues
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Customerscore.io features and usability ratings that predict user satisfaction
    8.3
    Ease of Admin
    Average: 9.0
    10.0
    Retention
    Average: 8.7
    9.5
    Ease of Use
    Average: 9.1
    9.7
    Customer Profiles
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Brno, CZ
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We’re your proactive customer success co-pilot. Customerscore.io helps SaaS companies prevent churn and uncover upsell opportunities by giving them a complete, real-time view of their user base. In

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 53% Small-Business
  • 47% Mid-Market
Customerscore.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
8
Engagement Improvement
7
Ease of Use
6
Proactivity
6
Customer Support
4
Cons
Dependency Issues
1
Learning Curve
1
Customerscore.io features and usability ratings that predict user satisfaction
8.3
Ease of Admin
Average: 9.0
10.0
Retention
Average: 8.7
9.5
Ease of Use
Average: 9.1
9.7
Customer Profiles
Average: 8.8
Seller Details
HQ Location
Brno, CZ
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
(739)4.3 out of 5
Optimized for quick response
4th Easiest To Use in Proactive Customer Retention software
View top Consulting Services for Qualtrics Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Business Data Analyst
    • Community Manager
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 52% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Analytics
    9
    Helpful
    9
    Insights Generation
    7
    Customer Support
    6
    Cons
    Improvement Needed
    6
    Limited Customization
    5
    Limitations
    4
    Survey Limitations
    4
    Complexity
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    7.9
    Ease of Admin
    Average: 9.0
    8.8
    Retention
    Average: 8.7
    8.4
    Ease of Use
    Average: 9.1
    9.1
    Customer Profiles
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,418 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,980 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Business Data Analyst
  • Community Manager
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 52% Enterprise
  • 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Analytics
9
Helpful
9
Insights Generation
7
Customer Support
6
Cons
Improvement Needed
6
Limited Customization
5
Limitations
4
Survey Limitations
4
Complexity
3
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
7.9
Ease of Admin
Average: 9.0
8.8
Retention
Average: 8.7
8.4
Ease of Use
Average: 9.1
9.1
Customer Profiles
Average: 8.8
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,418 Twitter followers
LinkedIn® Page
www.linkedin.com
5,980 employees on LinkedIn®

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(31)4.6 out of 5
5th Easiest To Use in Proactive Customer Retention software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eclipse AI is a generative AI tool that helps predict and prevent customer churn. Eclipse AI unifies and analyses your omnichannel voice-of-customer data and gives you actionable intelligence to driv

    Users
    No information available
    Industries
    • Building Materials
    • Construction
    Market Segment
    • 48% Mid-Market
    • 42% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Eclipse AI features and usability ratings that predict user satisfaction
    9.3
    Ease of Admin
    Average: 9.0
    9.0
    Retention
    Average: 8.7
    8.5
    Ease of Use
    Average: 9.1
    9.5
    Customer Profiles
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Melbourne, Victoria
    Twitter
    @TryEclipseAI
    8 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eclipse AI is a generative AI tool that helps predict and prevent customer churn. Eclipse AI unifies and analyses your omnichannel voice-of-customer data and gives you actionable intelligence to driv

Users
No information available
Industries
  • Building Materials
  • Construction
Market Segment
  • 48% Mid-Market
  • 42% Small-Business
Eclipse AI features and usability ratings that predict user satisfaction
9.3
Ease of Admin
Average: 9.0
9.0
Retention
Average: 8.7
8.5
Ease of Use
Average: 9.1
9.5
Customer Profiles
Average: 8.8
Seller Details
Year Founded
2021
HQ Location
Melbourne, Victoria
Twitter
@TryEclipseAI
8 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    >> Involve.ai is Leading the New Customer Intelligence Movement << Customer Intelligence to Power Your Success Harness true Customer Intelligence to uncover actionable insights that hel

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 75% Small-Business
    • 15% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • involve.ai features and usability ratings that predict user satisfaction
    10.0
    Ease of Admin
    Average: 9.0
    0.0
    No information available
    9.3
    Ease of Use
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Los Angeles, US
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

>> Involve.ai is Leading the New Customer Intelligence Movement << Customer Intelligence to Power Your Success Harness true Customer Intelligence to uncover actionable insights that hel

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 75% Small-Business
  • 15% Mid-Market
involve.ai features and usability ratings that predict user satisfaction
10.0
Ease of Admin
Average: 9.0
0.0
No information available
9.3
Ease of Use
Average: 9.1
0.0
No information available
Seller Details
Year Founded
2019
HQ Location
Los Angeles, US
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®