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Compare Chatwoot and Zammad 
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At a Glance
Market Segments
Small-Business (57.1% of reviews)
Enterprise (100.0% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
No pricing available
Chatwoot
Star Rating
(14)4.5 out of 5
Market Segments
Small-Business (57.1% of reviews)
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansZammad
Star Rating
(10)4.5 out of 5
Market Segments
Enterprise (100.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ZammadSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chatwoot excels in its "Ease of Setup" with a score of 9.6, making it a preferred choice for small businesses looking for a quick implementation. In contrast, Zammad does not provide a score for this category, which may indicate a more complex setup process.
- Reviewers mention that Chatwoot's "Ticket Creation User Experience" is rated at 8.0, while Zammad's score is not provided, suggesting that users may find Chatwoot's interface more intuitive for creating tickets.
- G2 users highlight that Chatwoot offers superior "Quality of Support" with a score of 9.0, indicating a more responsive and helpful support team compared to Zammad, which lacks a score in this area.
- Users on G2 report that Chatwoot's "Knowledge Base" feature is rated at 8.3, providing a solid self-service experience, while Zammad's score is not available, potentially indicating a less robust knowledge management system.
- Reviewers mention that Chatwoot's "Automation" capabilities are rated at 8.3, showcasing its ability to streamline workflows effectively, whereas Zammad's automation features are not highlighted, which may limit efficiency for users.
- Users say that Chatwoot's "Personalization" score of 7.7 reflects its ability to tailor user experiences, while Zammad's score in this area is not provided, suggesting it may lack similar customization options.
Pricing
Entry-Level Pricing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
Zammad
No pricing availableFree Trial
Chatwoot
Free Trial is available
Zammad
No trial information availableRatings
Meets Requirements
9.1
13
8.3
8
Ease of Use
9.3
14
9.0
8
Ease of Setup
9.5
11
Not enough data
Ease of Admin
9.3
5
Not enough data
Quality of Support
8.9
11
Not enough data
Has the product been a good partner in doing business?
9.7
5
Not enough data
Product Direction (% positive)
9.2
14
8.3
7
Features by Category
Ticket and Case Management
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.0
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
7
Not enough data
7.6
7
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
7.5
6
Not enough data
Internal Use
9.0
8
Not enough data
8.6
6
Not enough data
8.1
6
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.8
6
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatwoot and Zammad are categorized as Help Desk
Unique Categories
Chatwoot is categorized as Shared Inbox, Social Customer Service, Live Chat, Conversational Support, and Customer Self-Service
Zammad is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
18.2%
Information Technology and Services
18.2%
Staffing and Recruiting
9.1%
Marketing and Advertising
9.1%
Logistics and Supply Chain
9.1%
Other
36.4%
Information Technology and Services
22.2%
Primary/Secondary Education
11.1%
Medical Devices
11.1%
Health, Wellness and Fitness
11.1%
Financial Services
11.1%
Other
33.3%
Most Helpful Reviews
Chatwoot
Most Helpful Favorable Review
Aman G.
Verified User in Human Resources
Chatwoot is a wonderful tool for customer engagement. It is very easy to use and very responsive. It provides a really good platform to manage all the customer support problems in one place. I used the tool very often for my work. It holds the customer data...
Most Helpful Critical Review
Zammad
Most Helpful Favorable Review
Mario R.
Verified User in Medical Devices
We compared Zammad to all other customer support systems on the market and had a long demo period with other systems like Freshdesk and Zendesk. Zammad was the best solution for our agents and the company needs. The funny thing was, that it was also the...
Most Helpful Critical Review
David W.
Verified User in Health, Wellness and Fitness
It's not as polished as products like ZenDesk. In fact, it's not really an awesome experience. Some things you'd think ought to be standard are either not implemented or not implemented well or a bit clunky. For instance, it's laborious to try and find...
Aman G.
Verified User in Human Resources
Chatwoot is a wonderful tool for customer engagement. It is very easy to use and very responsive. It provides a really good platform to manage all the customer support problems in one place. I used the tool very often for my work. It holds the customer data...
Mario R.
Verified User in Medical Devices
We compared Zammad to all other customer support systems on the market and had a long demo period with other systems like Freshdesk and Zendesk. Zammad was the best solution for our agents and the company needs. The funny thing was, that it was also the...
David W.
Verified User in Health, Wellness and Fitness
It's not as polished as products like ZenDesk. In fact, it's not really an awesome experience. Some things you'd think ought to be standard are either not implemented or not implemented well or a bit clunky. For instance, it's laborious to try and find...
Alternatives
Discussions
Chatwoot has no discussions with answers
Zammad has no discussions with answers
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