Chatwoot Reviews & Product Details

Chatwoot is a wonderful tool for customer engagement. It is very easy to use and very responsive. It provides a really good platform to manage all the customer support problems in one place. I used the tool very often for my work. It holds the customer data and provides valuable insights and the tool is very easy to implement which makes it even more worthy. The customer support team is also very good and they respond to queries fast. The overall integration of the tool with day to day usage helps the organisation to grow fast. Review collected by and hosted on G2.com.

Though it is a very good tool, the only thing which could be improved a bit is the UI so that people who are new could adapt and adjust to the platform more easily. Review collected by and hosted on G2.com.

Pricing model is great and scalable on need

UI: all is clean and clear

A lot of features and integrations:

- Website live chat

- Chatbots

- Workflows

- Mobile apps

- Team management

Ability to self host it Review collected by and hosted on G2.com.

- SAML SSO only on Enterpise plan

- Dedicated account manager only fors ubscriptions with 20+ agents Review collected by and hosted on G2.com.

Chatwoot offers a highly intuitive and user-friendly interface that makes managing customer interactions seamless. The omnichannel support, including integrations with social media, WhatsApp, and email, allows our team to handle customer queries from multiple platforms in one place. We use it mostly for handling Whatsapp interaction with customer and it's flwaless in that. Review collected by and hosted on G2.com.

While Chatwoot is feature-rich, there are some areas for improvement. The platform could benefit from more advanced AI-powered automation. Additionally, the reporting features, though useful, could be more customizable to better fit specific business needs. Sometimes there is a slight delay in syncing Whatsapp conversations which impacts the user experience. Review collected by and hosted on G2.com.

I like the fact that it is most reliable when you need it the most of your daily activities and when you can get things done as soon as possible. Review collected by and hosted on G2.com.

One thing I did not like was some of the glitch functionalities I had to encounter while using the platform. Review collected by and hosted on G2.com.

Chatwoot is the best platform to chat with the person and easy to use to convey the message in real time with less data consuming. It also helps us to chat with AI features. Review collected by and hosted on G2.com.

It does not have any disability, but varies some cost. Review collected by and hosted on G2.com.

Awesome platonic for instant sms chatwoot Review collected by and hosted on G2.com.

Nothing to dislike about chatwoot as i am user Review collected by and hosted on G2.com.

Chatwoot is a reliable support solution for websites with a good interface for chatting and customization. Review collected by and hosted on G2.com.

Chatwoot could improve its UI to be a little user friendly. Review collected by and hosted on G2.com.

Consolidation of communications and interactions from multiple platforms like email, social media, etc Review collected by and hosted on G2.com.

User Experience is not that great, Reporting and Analytics is also not too good. Review collected by and hosted on G2.com.

It enables us to collaborate easily without switching to other apps Review collected by and hosted on G2.com.

Chatwoots portal may disconnects sometimes Review collected by and hosted on G2.com.

At first Chatwoot seemed like the best solution on the market (after thorough market research) and the 2nd solution is Intercom.

The pricing is superior and there are no nonsense hidden fees.

I also liked the open-source model since our use case requires high customization, and overall, the features is a good match for us and get the job done without too much complicated unnecessary features. Review collected by and hosted on G2.com.

It doesn't seem production ready. We stumbled upon bugs and it feels like the Chatwoot execution is just not as reliable enough for us, we are in the business of providing critical services and we can't allow for such "bugs". Overall, our confident of the Chatwoot execution is of a weak execution.

We still like the features and the open source model but for the meantime switch to another solution and keep an eye for the next 1 year to see if things change.

Some bugs we stumbled upon:

1) The Chatwoot portal disconnects. It means we have to keep opening it up every 15 minutes or so, so it stays connected. In the meantime, if we receive a message we won't be notified. The support says it is a known issue but to us, it seems that they are too much time in the market to allow for such a critical bug and it has been for more than 2 months already. We can't allow it.

2) The mobile phone logs off as well, similar to issue 1).

3) We receive duplicate notifications (instead of one notification we receive 2).

4) I really don't like the CEO answers low-level messages on the portal. Focus on the product instead, I think you should delegate.

5) Bugs when setting up the Chatwoot to integrate with Softr. The script to generate the "Expanded chat" doesn't generate the expanded chat. There is one window that generate the code correctly and another one that doesn't generate it correctly. If you are not aware of it, you will find it confusing why your chat is not in an "expanded" chat state.

Overall, the above just killed our confident to rely on Chatwoot as a critical service provider. Review collected by and hosted on G2.com.