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At a Glance
Market Segments
Small-Business (79.1% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
$25.00 1 User Per Month
Close
Star Rating
(1,917)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSalesforce Sales Cloud
Star Rating
(24,755)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Close excels in ease of use, scoring 9.2 compared to Salesforce Sales Cloud's 8.1. Reviewers mention that Close's intuitive interface allows for quicker onboarding and less training time, making it particularly appealing for small businesses.
- Reviewers mention that Close offers superior quality of support, with a score of 9.3 versus Salesforce's 8.1. Users on G2 highlight the responsiveness and helpfulness of Close's support team, which is crucial for businesses that rely heavily on customer service.
- Users say that Close shines in lead management, scoring 9.2 compared to Salesforce's 8.5. Reviewers mention that Close's streamlined lead tracking and follow-up features make it easier to convert leads into customers, which is vital for small businesses looking to grow.
- G2 users report that Close's pricing is significantly more attractive, starting at $9.00 compared to Salesforce's $25.00. Reviewers mention that this affordability allows small businesses to access powerful CRM features without breaking the bank.
- Reviewers mention that Salesforce Sales Cloud has a broader range of features, particularly in opportunity and pipeline management, where it scores 8.9 compared to Close's 9.2. However, users on G2 note that Close's focused feature set is often more effective for small teams.
- Users report that both products perform well in terms of integration capabilities, but Close edges out with a score of 9.0 compared to Salesforce's 8.8. Reviewers mention that Close's seamless integration with various tools enhances productivity, especially for small businesses that rely on multiple software solutions.
Pricing
Entry-Level Pricing
Close
Solo
Starting at $9.00
1 User Per Month
Perfect for individuals organizing leads, managing pipelines, and keeping all sales communication in one place.
- Only 1 user allowed
- Up to 10,000 Leads
- Built-in email, calling, & SMS
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Close
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
9.1
1,708
8.8
13,493
Ease of Use
9.2
1,748
8.2
17,231
Ease of Setup
9.0
1,087
7.8
8,297
Ease of Admin
9.0
559
7.9
4,296
Quality of Support
9.3
1,528
8.1
11,753
Has the product been a good partner in doing business?
9.3
554
8.4
4,259
Product Direction (% positive)
9.5
1,720
8.2
13,165
Features by Category
Sales Force Automation
9.0
1337
|
Verified
8.8
9379
|
Verified
Feature Not Available
8.3
6322
|
Verified
9.0
1342
|
Verified
8.7
9101
|
Verified
9.0
1367
|
Verified
8.3
9359
|
Verified
8.3
1155
8.0
7244
|
Verified
9.1
1292
|
Verified
8.2
7536
|
Verified
8.4
1112
8.0
6683
|
Verified
8.3
1120
8.1
6584
|
Verified
8.4
1151
8.3
7336
|
Verified
Marketing Automation
8.7
1244
8.0
6596
|
Verified
8.5
1205
8.1
6920
|
Verified
9.2
1319
8.5
7940
|
Verified
8.2
1123
7.9
5361
Customer Support
8.7
1204
|
Verified
8.3
6743
|
Verified
8.7
1215
|
Verified
8.1
6318
|
Verified
8.7
1249
|
Verified
8.2
6713
|
Verified
8.7
1239
|
Verified
8.0
5431
|
Verified
8.6
1188
|
Verified
8.2
5922
|
Verified
Reporting & Analytics
8.7
1246
|
Verified
8.5
8866
|
Verified
8.8
1268
|
Verified
8.5
9051
|
Verified
8.2
1131
8.2
7362
|
Verified
Mobile & Social
8.2
1064
7.9
5551
|
Verified
7.9
1086
7.8
5182
|
Verified
8.2
1075
7.7
6029
|
Verified
Platform
8.7
1188
|
Verified
8.5
3543
|
Verified
8.8
1203
|
Verified
8.5
3550
|
Verified
8.9
1191
8.6
3575
|
Verified
8.5
1118
8.4
2854
|
Verified
8.0
1065
|
Verified
8.5
3127
|
Verified
8.4
1092
8.1
3150
|
Verified
9.1
1202
|
Verified
8.7
3550
|
Verified
8.4
1110
8.1
2983
Integration
8.8
1118
|
Verified
8.5
2562
|
Verified
8.7
1121
|
Verified
8.5
3014
|
Verified
8.5
1054
|
Verified
8.5
2856
|
Verified
Generative AI
Feature Not Available
7.6
825
Agentic AI - CRM
8.5
71
7.9
187
8.5
70
8.0
188
8.5
70
8.3
185
8.5
71
8.1
183
8.6
71
8.1
182
8.8
70
8.1
181
8.6
70
8.2
183
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.9
133
8.6
261
8.6
133
8.8
280
9.0
140
8.7
302
8.6
134
8.6
277
Organization
9.2
136
8.9
337
8.9
133
8.8
328
8.9
133
8.8
322
Performance Analysis
8.2
127
8.4
271
8.9
134
8.8
294
Sales Analysis
8.3
134
8.4
272
8.6
134
8.8
286
Generative AI
8.4
81
8.4
110
8.7
81
8.3
110
Agentic AI - AI Sales Assistant
9.8
8
9.6
13
9.6
9
9.4
13
9.4
9
9.1
13
9.4
9
9.2
12
9.8
8
9.7
13
9.0
8
9.4
13
9.8
8
9.4
13
Integrated Workflows
9.1
218
8.7
502
9.1
220
8.5
494
9.0
211
8.1
450
8.7
209
8.1
445
9.0
215
8.8
503
9.0
219
8.4
452
8.9
218
8.6
465
Repeatability and Reportability
8.6
213
8.4
467
8.9
213
8.7
485
8.9
203
8.7
481
8.3
201
8.3
467
7.8
199
7.8
401
AI and Automation
8.2
192
8.5
445
8.1
195
8.4
453
8.2
188
8.2
412
7.9
196
8.0
416
7.8
194
7.8
398
Generative AI
7.9
195
7.4
253
Agentic AI - Sales Engagement
8.4
30
8.3
70
8.5
30
8.5
70
8.5
30
8.6
68
8.3
29
8.5
70
8.7
29
8.4
70
8.7
30
8.3
70
8.9
30
8.5
69
Dialing Options
9.1
148
Not enough data
9.2
149
Not enough data
9.4
15
Not enough data
Agent Tools
8.7
144
Not enough data
8.8
140
Not enough data
9.4
145
Not enough data
Automation
8.9
139
Not enough data
8.5
140
Not enough data
8.6
140
Not enough data
Agentic AI - Auto Dialer
8.9
19
Not enough data
8.9
19
Not enough data
AI Capabilities - Auto Dialer
9.6
15
Not enough data
9.6
15
Not enough data
9.6
15
Not enough data
Call Analytics
Not enough data
8.7
130
Not enough data
8.6
134
Not enough data
8.7
130
Not enough data
8.9
130
Agent Performance Management
Not enough data
8.7
139
Not enough data
8.7
123
Not enough data
8.7
140
Generative AI
Not enough data
8.2
55
Agentic AI - Conversation Intelligence
Not enough data
8.5
10
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
8.7
10
Not enough data
9.1
11
Not enough data
8.9
11
Text Messaging
8.8
262
|
Verified
Not enough data
9.3
284
|
Verified
Not enough data
9.3
279
|
Verified
Not enough data
8.7
264
|
Verified
Not enough data
8.4
249
Not enough data
8.7
254
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
277
|
Verified
Not enough data
9.1
273
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
260
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.9
12
Not enough data
8.8
12
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
Channels
8.5
102
Not enough data
8.5
104
Not enough data
7.9
104
Not enough data
Design
8.5
106
Not enough data
7.9
103
Not enough data
8.9
103
Not enough data
8.8
103
Not enough data
9.0
100
Not enough data
Generative AI
8.3
99
Not enough data
8.8
98
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.7
59
Not enough data
8.4
59
Not enough data
8.8
60
Not enough data
8.6
57
Not enough data
8.5
57
Not enough data
8.4
51
Not enough data
8.2
52
CRM Data Enrichment
Not enough data
8.1
57
Not enough data
8.4
55
Not enough data
8.2
53
Not enough data
8.0
56
Not enough data
8.6
50
Account Management
Not enough data
8.3
57
Not enough data
8.0
57
Not enough data
8.1
54
Not enough data
8.3
53
Not enough data
8.7
50
Not enough data
8.4
50
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
8.0
15
Not enough data
8.1
15
Not enough data
8.3
15
Not enough data
8.2
15
Not enough data
8.1
15
Platform
8.6
36
Not enough data
9.1
37
Not enough data
9.2
37
Not enough data
9.2
37
Not enough data
9.1
36
Not enough data
8.6
36
Not enough data
9.0
36
Not enough data
Generative AI
9.1
36
Not enough data
Workforce Management
9.2
37
Not enough data
9.1
36
Not enough data
Call Center Infrastructure (CCI)
9.8
8
Not enough data
9.6
8
Not enough data
9.8
9
Not enough data
9.8
8
Not enough data
Administrative
9.7
39
Not enough data
9.2
38
Not enough data
Integrations
Not enough data
8.1
149
Not enough data
8.5
149
Not enough data
8.1
150
Not enough data
8.1
149
Not enough data
8.8
150
Branding & Customizatio
Not enough data
8.1
144
Not enough data
8.2
148
Not enough data
8.3
147
Automatic Rules & Configurations
Not enough data
8.4
148
Not enough data
8.3
147
Not enough data
8.0
150
Agentic AI - Business Scheduling
Not enough data
8.6
26
Not enough data
8.4
26
Sales Performance Features - Sales Planning
Not enough data
8.4
162
Not enough data
8.5
153
Not enough data
8.5
158
Not enough data
8.6
158
Not enough data
8.6
156
Not enough data
8.8
156
Not enough data
8.2
153
Territory Management - Sales Planning
Not enough data
8.6
154
Not enough data
8.5
159
Quota & Capacity Management - Sales Planning
Not enough data
8.3
156
Not enough data
8.4
163
Not enough data
8.4
157
Agentic AI - Sales Planning
Not enough data
8.5
43
Not enough data
8.6
43
Agentic AI - Lead Scoring
Not enough data
8.0
36
Not enough data
8.2
36
Not enough data
8.0
36
Not enough data
8.1
37
Attribution
Not enough data
8.9
429
Not enough data
8.9
433
Not enough data
8.6
415
Discovery
Not enough data
8.9
436
Not enough data
8.6
431
Not enough data
8.6
413
Management
Not enough data
8.5
403
Not enough data
8.6
421
Platform
Not enough data
8.6
413
Not enough data
8.6
413
Agentic AI - Sales Performance Management
Not enough data
8.6
55
Not enough data
8.8
56
Not enough data
8.7
57
Incentives
Not enough data
8.2
414
Not enough data
8.4
478
Not enough data
8.0
415
Not enough data
8.6
490
Personalization
Not enough data
8.6
457
Not enough data
8.8
535
Not enough data
8.9
566
Not enough data
8.6
513
Administrative
Not enough data
8.7
540
Not enough data
8.5
504
Not enough data
8.4
487
Agentic AI - Email Tracking
8.9
17
8.3
51
8.6
17
8.6
49
8.2
15
8.5
49
8.3
16
8.4
50
8.6
16
8.5
50
8.2
15
8.5
49
8.2
16
8.6
51
Analytics
8.6
483
8.3
554
Feature Not Available
8.4
562
Feature Not Available
8.4
576
Customizations
9.0
491
8.7
606
9.2
491
8.5
574
8.8
516
8.6
610
8.6
472
8.4
555
9.2
514
8.4
583
Generative AI
Feature Not Available
7.5
278
Agentic AI - Sales Analytics
9.0
16
8.5
62
8.9
16
8.7
61
8.8
15
8.6
61
9.0
16
8.5
61
8.3
16
8.5
61
Data Sourcing
8.5
162
8.5
948
8.7
162
8.7
978
8.5
162
8.4
883
8.8
165
8.7
1009
8.6
159
8.6
943
Predictive Analytics
8.6
159
8.4
922
8.6
159
8.6
937
8.3
154
8.1
837
8.4
157
8.3
877
Sales Management
9.1
159
8.7
964
8.3
156
8.1
840
8.8
155
8.6
959
9.2
160
8.8
1027
Agentic AI - Outbound Call Tracking
8.4
20
8.7
31
8.3
20
8.6
32
Calling
9.2
660
8.5
177
Feature Not Available
8.4
168
9.0
641
8.7
177
9.3
655
8.7
174
8.7
25
8.8
34
Contacts
8.8
651
8.8
168
8.7
614
8.7
171
9.0
649
8.7
173
Insights
9.3
672
9.1
178
9.0
626
8.9
174
8.7
588
8.3
170
9.0
648
8.5
180
8.8
627
8.4
175
8.9
24
8.8
32
Agentic AI - Sales Coaching
Not enough data
9.1
15
Not enough data
9.1
15
Not enough data
9.2
15
Not enough data
9.3
15
Training
Not enough data
8.8
251
Not enough data
8.8
244
Not enough data
8.5
205
Not enough data
8.5
240
Feedback
Not enough data
8.7
232
Not enough data
8.6
230
Not enough data
8.6
210
Not enough data
8.6
198
Not enough data
8.8
222
Not enough data
8.9
224
Not enough data
8.7
196
Generative AI
Not enough data
7.5
67
Agentic AI - Sales Enablement
Not enough data
8.2
21
Not enough data
8.4
21
Not enough data
8.5
21
Content Management
Not enough data
8.3
341
Not enough data
8.1
331
Not enough data
8.2
316
Not enough data
8.5
307
Not enough data
8.3
324
Analytics
Not enough data
8.7
331
Not enough data
8.4
330
Not enough data
8.5
213
Not enough data
8.3
339
Learning Management - Sales Enablement
Not enough data
9.0
14
Not enough data
9.0
14
Not enough data
9.0
14
Revenue Enablement - Sales Enablement
Not enough data
8.6
14
Not enough data
8.8
14
Not enough data
9.4
14
Categories
Categories
Shared Categories
Close and Salesforce Sales Cloud are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, Sales Analytics, Email Tracking, and CRM
Unique Categories
Close is categorized as Customer Communications Management, SMS Marketing, Call Center Infrastructure (CCI), and Auto Dialer
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Conversation Intelligence, Sales Coaching, Sales Enablement, Lead Scoring, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.2%
Computer Software
8.6%
Real Estate
8.2%
Financial Services
6.6%
Information Technology and Services
5.4%
Other
56.0%
Computer Software
13.7%
Information Technology and Services
11.9%
Financial Services
6.8%
Marketing and Advertising
5.0%
Internet
3.3%
Other
59.3%
Most Helpful Reviews
Close
Most Helpful Favorable Review
Gerald G.
Verified User in Construction
I have the easy track system of my sales trade, this makes my workflow faster. Also, I like that I can make a few calls at one time. All my emails, calls, tasks and reminders I can sort out automatically.
Most Helpful Critical Review
Verified User in Computer Software
Zero reporting No Activity Tracking Terrible integration with other tools Custom fields limitations (only work at lead level) Far too many bugs which lead to duplicate and incorrect data Cannot merge or reassign contacts to new leads No way to limit...
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Gerald G.
Verified User in Construction
I have the easy track system of my sales trade, this makes my workflow faster. Also, I like that I can make a few calls at one time. All my emails, calls, tasks and reminders I can sort out automatically.
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Verified User in Computer Software
Zero reporting No Activity Tracking Terrible integration with other tools Custom fields limitations (only work at lead level) Far too many bugs which lead to duplicate and incorrect data Cannot merge or reassign contacts to new leads No way to limit...
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Discussions
How fast does close read the feedback provided?
1 Comment
SW
Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all...Read more
how do I integrate WhatsApp?
1 Comment
KS
You can use Zapier or use API's to link them manually.Read more
How long does it take to generate a new integration?
1 Comment
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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