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Compare Agile CRM and Capsule CRM 
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At a Glance
Market Segments
Small-Business (77.5% of reviews)
Small-Business (93.8% of reviews)
Entry-Level Pricing
$0 per month
$0.00 2 Users Per Month
Agile CRM
Star Rating
(354)4.0 out of 5
Market Segments
Small-Business (77.5% of reviews)
Entry-Level Pricing
$0 per month
Browse all 4 pricing plansCapsule CRM
Star Rating
(445)4.7 out of 5
Market Segments
Small-Business (93.8% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Capsule CRM excels in Ease of Use with a score of 9.4, making it intuitive for small businesses to navigate, while Agile CRM lags behind at 8.1. Reviewers mention that Capsule's user-friendly interface significantly reduces the learning curve for new users.
- Reviewers mention that Capsule CRM's Quality of Support is notably high, scoring 9.4, compared to Agile CRM's 8.0. Users on G2 appreciate the responsive customer service and comprehensive support resources available with Capsule, which they feel enhances their overall experience.
- Users say that Capsule CRM shines in Sales Force Automation, particularly in Contact & Account Management with a score of 9.2, while Agile CRM scores 7.7. Reviewers highlight Capsule's robust features that streamline managing customer relationships effectively.
- G2 users report that Agile CRM offers better Marketing Automation capabilities, particularly in Campaign Management with a score of 7.6, compared to Capsule's 7.7. Users mention that Agile's tools for managing marketing campaigns are more comprehensive and easier to implement.
- Reviewers mention that Capsule CRM's Reporting & Analytics features are superior, scoring 7.9, while Agile CRM only reaches 7.0. Users appreciate Capsule's detailed dashboards and forecasting tools that help them make informed business decisions.
- Users on G2 report that Agile CRM has a slight edge in Integrations, particularly with E-Commerce Integrations scoring 8.7 compared to Capsule's 7.3. Reviewers highlight that Agile's seamless integration with various e-commerce platforms enhances their sales processes.
Pricing
Entry-Level Pricing
Agile CRM
Free
$0
per month
For 10 Users
- 1000 Contacts & Companies
- Custom Data Fields
- Lead Scoring
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Free Trial
Agile CRM
Free Trial is available
Capsule CRM
Free Trial is available
Ratings
Meets Requirements
8.1
314
9.0
378
Ease of Use
8.1
313
9.4
397
Ease of Setup
7.8
167
9.3
280
Ease of Admin
8.1
162
9.4
173
Quality of Support
7.9
307
9.4
333
Has the product been a good partner in doing business?
8.0
161
9.5
167
Product Direction (% positive)
7.6
310
9.2
376
Features by Category
Sales Force Automation
7.8
32
|
Verified
9.1
324
|
Verified
7.5
28
Feature Not Available
7.4
31
|
Verified
8.9
321
|
Verified
7.6
33
|
Verified
9.1
328
|
Verified
7.1
29
|
Verified
7.4
266
7.1
28
|
Verified
8.4
294
|
Verified
7.4
29
|
Verified
7.4
261
7.0
27
|
Verified
7.4
258
7.5
29
|
Verified
8.2
284
|
Verified
Marketing Automation
7.0
32
|
Verified
7.8
278
7.7
30
|
Verified
Feature Not Available
7.1
33
|
Verified
8.8
303
|
Verified
6.6
31
|
Verified
Feature Not Available
Customer Support
6.9
31
|
Verified
8.6
293
|
Verified
6.5
32
|
Verified
8.3
280
6.5
32
|
Verified
8.4
283
6.2
31
|
Verified
7.4
256
6.9
30
|
Verified
7.9
252
Reporting & Analytics
7.1
29
|
Verified
8.0
287
|
Verified
7.0
32
|
Verified
8.6
297
|
Verified
6.8
28
|
Verified
8.0
270
|
Verified
Mobile & Social
7.8
25
|
Verified
7.4
253
|
Verified
8.4
24
|
Verified
Feature Not Available
7.8
24
|
Verified
8.3
267
|
Verified
Platform
7.4
11
|
Verified
8.3
279
|
Verified
7.5
10
|
Verified
8.4
276
|
Verified
7.5
12
|
Verified
8.6
280
|
Verified
8.1
7
|
Verified
7.5
242
|
Verified
8.1
9
|
Verified
6.7
227
|
Verified
7.8
10
|
Verified
7.5
253
|
Verified
6.9
12
|
Verified
9.4
283
|
Verified
8.1
8
|
Verified
7.4
245
Integration
8.0
11
|
Verified
8.2
266
|
Verified
7.3
11
|
Verified
7.8
256
|
Verified
7.8
10
|
Verified
7.6
238
|
Verified
Generative AI
Not enough data
6.8
218
Agentic AI - CRM
Not enough data
7.0
19
Not enough data
8.1
17
Not enough data
8.2
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.5
18
Not enough data
8.1
18
Email Marketing
7.4
21
|
Verified
Not enough data
7.1
21
|
Verified
Not enough data
6.7
21
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Online Marketing
7.5
20
|
Verified
Not enough data
8.0
19
|
Verified
Not enough data
7.8
17
|
Verified
Not enough data
7.5
18
|
Verified
Not enough data
7.7
17
|
Verified
Not enough data
Lead Management
7.9
21
|
Verified
Not enough data
7.5
20
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
7.8
20
|
Verified
Not enough data
7.1
21
|
Verified
Not enough data
7.4
20
|
Verified
Not enough data
8.1
20
|
Verified
Not enough data
7.9
20
|
Verified
Not enough data
Campaign Management
7.9
21
|
Verified
Not enough data
8.2
19
|
Verified
Not enough data
8.3
19
|
Verified
Not enough data
8.5
18
Not enough data
Social
8.0
17
|
Verified
Not enough data
8.4
17
|
Verified
Not enough data
8.8
17
|
Verified
Not enough data
8.4
17
|
Verified
Not enough data
8.0
17
|
Verified
Not enough data
Reporting & Analytics
8.6
20
|
Verified
Not enough data
8.9
19
|
Verified
Not enough data
7.7
18
|
Verified
Not enough data
8.7
19
|
Verified
Not enough data
8.0
18
|
Verified
Not enough data
Platform
8.0
5
|
Verified
Not enough data
8.3
5
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
8.3
5
|
Verified
Not enough data
7.7
5
|
Verified
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.7
5
|
Verified
Not enough data
8.3
5
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
Ticket and Case Management
9.0
10
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.0
10
|
Verified
Not enough data
7.5
10
|
Verified
Not enough data
7.8
9
|
Verified
Not enough data
Platform
6.3
5
Not enough data
7.8
6
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
Design and Customization
8.3
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
8.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
7.3
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Page Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.6
6
Not enough data
Internal Use
7.8
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.2
8
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.2
18
Not enough data
6.8
18
Not enough data
7.5
17
Not enough data
Customizations
6.8
17
Not enough data
7.4
17
Not enough data
7.8
17
Not enough data
7.1
16
Not enough data
6.9
17
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agile CRM and Capsule CRM are categorized as CRM
Unique Categories
Agile CRM is categorized as Marketing Automation, Landing Page Builders, Pop-Up Builder, Email Tracking, Help Desk, Live Chat, and Online Form Builder
Capsule CRM has no unique categories
Reviews
Reviewers' Company Size
Agile CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.9%
Information Technology and Services
13.2%
Computer Software
6.9%
Financial Services
4.6%
Internet
4.3%
Other
56.0%
Consulting
9.6%
Marketing and Advertising
8.5%
Information Technology and Services
8.3%
Computer Software
5.3%
Financial Services
5.0%
Other
63.3%
Most Helpful Reviews
Agile CRM
Most Helpful Favorable Review
Loic S.
Verified User in Consumer Services
- Fast learning curve. - Lot of Zapier triggers and actions - Product growth, they add new features regularly and fix issues promptly. - They learn from their mistake. It seems like their customer service is improving which is a great news. When I...
Most Helpful Critical Review
JR R.
Verified User in Financial Services
The primary reason we chose Agile as that the email workflow automation seemed easy to implement. However, the workflows proved to be completely unreliable. Some leads would receive all emails in the workflow, while others would not. The bugs are...
Capsule CRM
Most Helpful Favorable Review
Will S.
Verified User in Marketing and Advertising
The user interface and customisable fields make it flexible but east to implement at the same time. I implemented this into very different companies at once, each with very different customer management processes. Capsule adapted to both easily and simply.
Most Helpful Critical Review
Pam S.
Verified User in Legal Services
The documents aren't able to be organized and easily found.
Loic S.
Verified User in Consumer Services
- Fast learning curve. - Lot of Zapier triggers and actions - Product growth, they add new features regularly and fix issues promptly. - They learn from their mistake. It seems like their customer service is improving which is a great news. When I...
Will S.
Verified User in Marketing and Advertising
The user interface and customisable fields make it flexible but east to implement at the same time. I implemented this into very different companies at once, each with very different customer management processes. Capsule adapted to both easily and simply.
JR R.
Verified User in Financial Services
The primary reason we chose Agile as that the email workflow automation seemed easy to implement. However, the workflows proved to be completely unreliable. Some leads would receive all emails in the workflow, while others would not. The bugs are...
Pam S.
Verified User in Legal Services
The documents aren't able to be organized and easily found.
Alternatives
Discussions
Any power users who are making Agile deliver ?
1 Comment
JJ
I used to find it great, but we are moving away to One Page CRM for managing prospects and leads, and Woodpecker for cold email.
Could you use tags to...Read more
Why are you tear down their state-of-the-art product?
1 Comment
AM
They keep pushing their new product, and AgileCRM is not being maintained. Campaigns are not working and no one is fixing it. We are looking to switch.Read more
What is Agile CRM used for?
1 Comment
B
Agile CRM is a type of customer relationship management software that aims to improve and simplify different areas of managing and interacting with...Read more
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
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