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Compare Surfly and Upscope 
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CrankWheel
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Remote Support
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At a Glance
Market Segments
Small-Business (43.3% of reviews)
Small-Business (45.5% of reviews)
Entry-Level Pricing
Contact Us 200000 minutes Per Month
No pricing available
Surfly
Star Rating
(100)4.8 out of 5
Market Segments
Small-Business (43.3% of reviews)
Entry-Level Pricing
Contact Us 200000 minutes Per Month
Browse all 3 pricing plansUpscope
Star Rating
(118)4.7 out of 5
Market Segments
Small-Business (45.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about UpscopeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Surfly excels in Data Security with a score of 9.8, highlighting its robust measures to protect sensitive information, while HelloScreen by Upscope, with a score of 9.4, is noted for good security but lacks the same level of user confidence in data protection.
- Reviewers mention that Surfly's File Sharing feature is rated at 9.4, making it a preferred choice for seamless document collaboration, whereas HelloScreen by Upscope's score of 7.8 indicates that users find its file sharing capabilities less effective.
- G2 users highlight Surfly's superior Multi-Monitor Support with a score of 9.1, which is essential for users who need to manage multiple screens, while HelloScreen by Upscope does not provide the same level of support, leading to a less efficient user experience.
- Users on G2 report that Surfly's Remote Control feature, rated at 9.4, is highly effective for real-time assistance, whereas HelloScreen by Upscope, with a score of 9.5, is also strong but lacks some of the intuitive controls that Surfly offers.
- Reviewers mention that Surfly's Session Recording feature, rated at 8.2, is less favored compared to HelloScreen by Upscope's higher score of 9.5, indicating that users find HelloScreen's recording capabilities more reliable and user-friendly.
- Users say that Surfly's Ease of Setup is rated at 9.1, which is slightly lower than HelloScreen by Upscope's 9.5, suggesting that users find HelloScreen easier to implement and integrate into their existing workflows.
Pricing
Entry-Level Pricing
Surfly
Surf
Contact Us
200000 minutes Per Month
For instant and simple web collaboration
- Co-browsing
- Video Chat
- Screen sharing
Upscope
No pricing availableFree Trial
Surfly
Free Trial is available
Upscope
Free Trial is available
Ratings
Meets Requirements
9.3
60
9.1
96
Ease of Use
9.5
59
9.5
96
Ease of Setup
9.1
36
9.5
36
Ease of Admin
9.0
34
9.7
29
Quality of Support
9.3
57
9.1
76
Has the product been a good partner in doing business?
9.4
33
9.8
32
Product Direction (% positive)
9.0
46
9.4
91
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
9.2
26
9.3
30
Feature Not Available
8.9
24
9.4
29
9.6
30
9.2
28
9.5
23
Conferencing Options
9.0
24
8.4
23
9.3
25
8.5
26
9.1
28
8.2
23
Application Tools
9.1
23
8.8
23
9.2
22
9.3
26
9.3
27
9.7
29
Agentic AI - Screen Sharing
Not enough data
Not enough data
Administration
9.6
14
Not enough data
9.2
15
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.5
10
Not enough data
9.1
9
Not enough data
Maintenance
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Communication
8.5
10
Not enough data
8.3
9
Not enough data
9.6
12
Not enough data
9.3
14
Not enough data
Security
9.2
14
Not enough data
8.8
12
Not enough data
Device Support
8.7
13
Not enough data
8.8
13
Not enough data
9.0
12
Not enough data
Performance
8.5
12
Not enough data
Administration
9.3
15
9.6
48
9.4
16
9.4
48
9.1
16
9.4
46
Security
9.8
14
9.4
45
9.7
13
9.3
45
Agentic AI - AWS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Surfly and Upscope are categorized as Co-Browsing and Screen Sharing
Unique Categories
Surfly is categorized as Remote Support and AWS Marketplace
Upscope has no unique categories
Reviews
Reviewers' Company Size
Surfly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upscope
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
18.9%
Information Technology and Services
13.3%
Insurance
11.1%
Computer Software
7.8%
Telecommunications
3.3%
Other
45.6%
Financial Services
20.0%
Computer Software
13.6%
Consulting
7.3%
Information Technology and Services
7.3%
Insurance
6.4%
Other
45.5%
Most Helpful Reviews
Surfly
Most Helpful Favorable Review
Verified User in Government Administration
The approach with Surfly is detailed and service orinted. Everything is focused on the User experience and as a client, the responsiveness was fast and reliable which our industry needs.
Most Helpful Critical Review
Rounika J.
Verified User in Financial Services
They don't support contextual assistance through live chat or role-based access control
Upscope
Most Helpful Favorable Review
Freya W.
Verified User
Quick and convenient way to view our customers screen and guide them to compleiting their task without having to explain over the phone or written
Most Helpful Critical Review
Joe B.
Verified User in Information Services
Connecting to the correct user session isn't totally reliable. I've had to say "Sorry, it doesn't seem to be connecting" more times than I'm happy about.
Verified User in Government Administration
The approach with Surfly is detailed and service orinted. Everything is focused on the User experience and as a client, the responsiveness was fast and reliable which our industry needs.
Freya W.
Verified User
Quick and convenient way to view our customers screen and guide them to compleiting their task without having to explain over the phone or written
Rounika J.
Verified User in Financial Services
They don't support contextual assistance through live chat or role-based access control
Joe B.
Verified User in Information Services
Connecting to the correct user session isn't totally reliable. I've had to say "Sorry, it doesn't seem to be connecting" more times than I'm happy about.
Alternatives
Discussions
What is Surfly used for?
1 Comment
Official Response from Surfly
Surfly is used for a variety of purposes, primarily focused on enhancing online interactions and collaboration. It is a web-based platform that provides...Read more
Surfly has no more discussions with answers
I am really curious to why you can not show all users when you login that are online at the moment?
2 Comments
PK
Hi Michael,
We just recently saw this, I had not realised there were comments added here so I apologise for the late reply.
The Upscope search page by...Read more
Interactive features
2 Comments
Official Response from Upscope
The support agent can click and scroll directly on the customer's screen. The customer will see a second mouse cursor appear and they can work together to...Read more
Security
2 Comments
Official Response from Upscope
Upscope is used by banking, health and SaaS companies worldwide because it gives them complete control over what data is transferred if any. Upscope is ISO...Read more
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