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Mural Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Mural for its ease of use, enhancing remote collaboration and making discussions smoother and more efficient. (134 mentions)
Users commend Mural for its effective team collaboration, facilitating inclusive and transparent communication among remote teams. (104 mentions)
Users love MURAL for its real-time collaboration, enabling seamless teamwork and open communication among remote teams. (71 mentions)
Users appreciate the easy usability and extensive features of Mural, enhancing collaborative experiences even virtually. (69 mentions)
Users benefit from versatile templates in Mural, enhancing collaborative efforts for workshops and creative brainstorming. (62 mentions)
Users often find missing features in Mural, like inadequate export options and limited UI capabilities compared to competitors. (38 mentions)
Users face a learning curve with Mural, requiring time and practice to effectively navigate and utilize the tool. (33 mentions)
Users find Mural's interface not intuitive, leading to confusion in navigation and collaboration functionalities. (27 mentions)
Users desire more limited features in Mural, such as additional shapes, integrations, and export options for better functionality. (23 mentions)
Users find navigation difficult in Mural, especially with large boards and missing global cursor views, causing frustration. (17 mentions)
Users find that navigation difficulty in Mural requires extensive training and practice, making it less user-friendly. (17 mentions)

Top Pros or Advantages of Mural

1. Ease of Use
Users praise Mural for its ease of use, enhancing remote collaboration and making discussions smoother and more efficient.
See 134 mentions

See Related User Reviews

Soufiane  O.
O

Soufiane O.

Small-Business (50 or fewer emp.)

4.5/5

"It’s good for collaboration and online brainstorming activities"

What do you like about Mural?

Ease of use and intuitive visuals to choose from

Eric W.
EW

Eric W.

Small-Business (50 or fewer emp.)

5.0/5

"Important tool for WFH / remote working, esp during lockdown"

What do you like about Mural?

Personally I like to have a whiteboard when discussing concepts, workflows, customer journey, high level system integrations, etc. With the pandemic a

2. Team Collaboration
Users commend Mural for its effective team collaboration, facilitating inclusive and transparent communication among remote teams.
See 104 mentions

See Related User Reviews

GB

Gagandeep B.

Enterprise (> 1000 emp.)

5.0/5

"Perfect Visual Collaboration to boost team productivity"

What do you like about Mural?

Effortless collaboration with unlimited team members with correct level of control on the board

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Wall painting"

What do you like about Mural?

Mural is great for remote collaboration, very intuitive and easy to use. I work with colleagues from different countries, and when we have to analyze

3. Real-Time Collaboration
Users love MURAL for its real-time collaboration, enabling seamless teamwork and open communication among remote teams.
See 71 mentions

See Related User Reviews

Nicole H.
NH

Nicole H.

Small-Business (50 or fewer emp.)

4.5/5

"A MUST for Virtual Teams"

What do you like about Mural?

Mural allows large teams who work remotely a chance for all members to be heard with an opportunity to type their feedback and input on the boards. I

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Wall painting"

What do you like about Mural?

Mural is great for remote collaboration, very intuitive and easy to use. I work with colleagues from different countries, and when we have to analyze

4. Features
Users appreciate the easy usability and extensive features of Mural, enhancing collaborative experiences even virtually.
See 69 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

2.0/5

"Nice for whiteboarding, often times maddening tho"

What do you like about Mural?

Mural is great for collaboration. I often use mural so that I can easily work with my team to whiteboard despite being virtual. I think it's best feat

Angelo Andrea S.
AS

Angelo Andrea S.

Small-Business (50 or fewer emp.)

5.0/5

"Definitely the best and easiest tool to share, collaborate, and desing online with other people"

What do you like about Mural?

A lot of things: 1) Visitor access for participants (fast, easy and respectful) 2) Extremely easy usability and time-to-start using 3) Colourful, a

5. Templates
Users benefit from versatile templates in Mural, enhancing collaborative efforts for workshops and creative brainstorming.
See 62 mentions

See Related User Reviews

LA

Lorenzo A.

Mid-Market (51-1000 emp.)

4.5/5

"Robust online whiteboard tools for virtual meeting"

What do you like about Mural?

Quick to access, work on cloud platform which need no software installation to implement, any devices with web-browser can open the platform. Complete

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Love Mural's agility for workshops"

What do you like about Mural?

Work organization for workshops and teamwork. I have initiated classes and seminars with Mural's templates allowing me to have great kickoffs for any

Top Cons or Disadvantages of Mural

1. Missing Features
Users often find missing features in Mural, like inadequate export options and limited UI capabilities compared to competitors.
See 38 mentions

See Related User Reviews

Julia M.
JM

Julia M.

Enterprise (> 1000 emp.)

4.5/5

"The perfect tool for collaboration."

What do you dislike about Mural?

I dislike the lack of reliable export functionality in Mural. Although it is possible to create a great looking document when exporting an entire work

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"Remote Collaboration-Critical"

What do you dislike about Mural?

Interface at times can lack features or graphics that its peers do. Kanban, tables, charts are available for others that are not available in Mural.

2. Learning Curve
Users face a learning curve with Mural, requiring time and practice to effectively navigate and utilize the tool.
See 33 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Mural - Great for organizing ideas and content"

What do you dislike about Mural?

Downside of Mural is that it does take training and pratice to be able to quickly do what you need and move around. Tutorial vidoes are helpful, but i

Verified User
I

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great collaboration tool and templates"

What do you dislike about Mural?

There is a learning curve and I take that on myself. I'm less likely to view tutorials and only look at help files if I am stuck. I'm sure I can use i

3. Not Intuitive
Users find Mural's interface not intuitive, leading to confusion in navigation and collaboration functionalities.
See 27 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Mural is a helpful feedback collection tool."

What do you dislike about Mural?

That it looks kind of "cartoon-ish" (too colorful) and that the how-to was not initially intuitive.

Teresa F.
TF

Teresa F.

Enterprise (> 1000 emp.)

3.0/5

"Just Like A Whiteboard"

What do you dislike about Mural?

Because Mural functions just like a whiteboard, it's easy for others to delete or erase content. The product is somewhat confusing because it's easy

4. Limited Features
Users desire more limited features in Mural, such as additional shapes, integrations, and export options for better functionality.
See 23 mentions

See Related User Reviews

Grace M.
GM

Grace M.

Small-Business (50 or fewer emp.)

5.0/5

"My go-to whiteboarding tool!"

What do you dislike about Mural?

Some UI elements, such as sticky note colors, can be inconsistent across users working in the same Mural board. I suspect this is due to some users us

Agustina B.
AB

Agustina B.

Mid-Market (51-1000 emp.)

4.0/5

"Great experience, intuitive, practical, and visually appealing. Made team collaboration easy"

What do you dislike about Mural?

Large boards can get heavy and slow, and I wish there were more templates to customize.

5. Difficult Navigation
Users find navigation difficult in Mural, especially with large boards and missing global cursor views, causing frustration.
See 17 mentions

See Related User Reviews

BD

Ben D.

Small-Business (50 or fewer emp.)

4.0/5

"An Extension of My Mind"

What do you dislike about Mural?

There have been some changes with mural over the years that I question. I particularly dislike that canvases are now default to infinite and that chan

Guglielmo F.
GF

Guglielmo F.

Small-Business (50 or fewer emp.)

4.0/5

"Best digital real time board"

What do you dislike about Mural?

I think navigating using a mouse is not very fest at times, especially on long boards

6. Navigation Difficulty
Users find that navigation difficulty in Mural requires extensive training and practice, making it less user-friendly.
See 17 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Mural - Great for organizing ideas and content"

What do you dislike about Mural?

Downside of Mural is that it does take training and pratice to be able to quickly do what you need and move around. Tutorial vidoes are helpful, but i

BD

Ben D.

Small-Business (50 or fewer emp.)

4.0/5

"An Extension of My Mind"

What do you dislike about Mural?

There have been some changes with mural over the years that I question. I particularly dislike that canvases are now default to infinite and that chan

Mural Reviews (1,442)

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Mural Reviews (1,442)

View 3 Video Reviews
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LA
Finance Manager
Mid-Market (51-1000 emp.)
"Robust online whiteboard tools for virtual meeting"
What do you like best about Mural?

Quick to access, work on cloud platform which need no software installation to implement, any devices with web-browser can open the platform. Complete whiteboard tools to draw, add graph, sharing data and unlimited canvas size for meeting participant to collaborate and edit the canvas. Endless integration connection with various software, especially with Jira for brainstorming session. Review collected by and hosted on G2.com.

What do you dislike about Mural?

Slow response from customer support, 3-4 working days reply is the norm, need a faster response when the software is acting-up and showing error. Using it as everyday software can be a problem if the problem is not solve immediately. No access for offline usage as the platform only work on cloud service. Review collected by and hosted on G2.com.

FJ
Sales Manager
Mid-Market (51-1000 emp.)
"Boosted Productivity with Mural’s Customizable and User-Friendly Workspace"
What do you like best about Mural?

Mural offers our business an amazing visual workspace where our teams can collaborate and communicate effectively.

It supports customization and we have been able to tailor it to suit our unique business needs.

With better visual workspace management, we have immensely boosted productivity.

Using and understanding Mural is easy and the support team is always helpful. Review collected by and hosted on G2.com.

What do you dislike about Mural?

Mural has all features and is customizable making it irresistible. No issues with the tool. Review collected by and hosted on G2.com.

Mikswen R.
MR
Digital Assets Accountant
Information Technology and Services
Small-Business (50 or fewer emp.)
"Mural; detailed Overview, Outlining Capabilities and Misses"
What do you like best about Mural?

Mural creates a visual collaboration support, that helps team member brainstorm and discuss their ideas

We have templates that are useful to manage our workflow and ensure everything runs smooth

The program includes solutions like polls or private mode, which focuses on active participation for team members

The app supports many people contribute their ideas at a go, where they can comment or even use annotations Review collected by and hosted on G2.com.

What do you dislike about Mural?

Mural fails to operate offline, which means users must have consistent network connectivity

Mobile apps have smalls screens that limits the visual impact the app has Review collected by and hosted on G2.com.

AG
Cloud Engineer 3
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Great Tool for Collaboration and Brainstorming"
What do you like best about Mural?

I like how easy it is to collaborate with my team in real time. The digital whiteboard makes brainstorming and planning more interactive, and the templates save a lot of time. It’s very helpful for remote teamwork and keeping everyone engaged. Review collected by and hosted on G2.com.

What do you dislike about Mural?

Sometimes the board can get cluttered when there are too many notes, and it takes a moment to organize. Also, it can feel a little heavy on slower internet, but overall it works really well. Review collected by and hosted on G2.com.

PF
Regional learning and development team lead
Mid-Market (51-1000 emp.)
"Focused and targeted"
What do you like best about Mural?

Enables a good use of colourful and focused notes to summarise the discussion and acts well as a presenter aid.

The overall effect is definitely productive that it shows all aspects of the work or discussion in overview and targeted to individual statements. Review collected by and hosted on G2.com.

What do you dislike about Mural?

Take time to get used to the software and would be great to have a simple step by step tag along guide to support working…eg.staged guide to do this then do that then this then that ……this hand held guide would support those wanting to get used to mural quickly as well as those not dues to aids such as this. Review collected by and hosted on G2.com.

Hemant  R.
HR
quality assurance
Mid-Market (51-1000 emp.)
"More then a whiteboard - our team's digital collaboration hub"
What do you like best about Mural?

The pre-built templates for everything from sprint planning to retrospectives are a lifesaver. They provide just the right structure we need to turn effective workshops without spending hours setting up, saving us tremendous time. Review collected by and hosted on G2.com.

What do you dislike about Mural?

When a murul becomes very large, with hundreds of sticky notes and objects. It can sometimes start to feel a bit slow or laggy, especially on older computers or with a slower internet connection. Review collected by and hosted on G2.com.

Nitesh V.
NV
QA Engineer
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
Guest users or non-business users of the software, not included in G2 scores.
"Good and Powerful Tool for Visual Collaboration."
What do you like best about Mural?

it makes collaboration easy and interactive.The visula woorkspace allows teams to brainstrom,organize ideas,and work together in real time,no matter where they are.Its templates and intutive interface helps structure meetings and creative session effectively. Review collected by and hosted on G2.com.

What do you dislike about Mural?

It can sometimes be overwhelming with too many features,especially for new users.also,it can be a bit slow when handling large boards or many participants,which affects the flow of collaboration.sometimes lack in support. Review collected by and hosted on G2.com.

ajay y.
AY
Jr. QA Engineer
Mid-Market (51-1000 emp.)
"Easy to use and helps teams share Ideas."
What do you like best about Mural?

I like that the mural makes it easy for the whole team to share ideas and collaborate visually. The templates and sticky notes help organize thoughts and make meetings more engaging. Review collected by and hosted on G2.com.

What do you dislike about Mural?

Sometimes Mural can be a bit slow when the board is large, and it's harder to use on small screens or mobile devices. Other than that, it works really well. Review collected by and hosted on G2.com.

Fonsie F.
FF
Creative project manager
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Perfect for organizing brainstorming sessions"
What do you like best about Mural?

One thing I really love about Mural is how it facilitates and smooths the collaboration between many teams, they can be anywhere. I mainly use it for brainstorm and writing out maps of the idea but it has been a great tool for visualizing the complex concepts. I can work with tools such as Slack and Microsoft Teams, because it really well integrates and it’s easy for me to share and communicate with my team in real time. It’s also a big time saving with the templates! Review collected by and hosted on G2.com.

What do you dislike about Mural?

In some ways, Mural can be a little too feature rich of its own. The UI is great for frequent users but I've noticed that the new users might find it a bit difficult starting from where. Additionally, it can also lag a little when people are all editing at the same time, making collaborative sessions most fluid than I’d like. Overall, these are nuisances, but nuisances that should be observed nonetheless. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Small-Business (50 or fewer emp.)
"Balancing structure and collaboration in idea management"
What do you like best about Mural?

A feature I turn to often is the integrated voting sessions—Mural let us prioritize ideas democratically and quickly spot the strongest proposals. I also value the ability to import permission settings from other boards and the built-in timer—it keeps our workshops structured and perfectly paced. Review collected by and hosted on G2.com.

What do you dislike about Mural?

Although Mural is highly capable on desktop, its mobile experience feels limited — features like smooth element dragging don’t perform as precisely — especially on phones. Review collected by and hosted on G2.com.

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