Momentum Reviews & Product Details

Accurate action items and great summaries included in emails Review collected by and hosted on G2.com.

We are using Momentum to complete SPICED sales methodology sections - the content in each section are not always the most helpful. Also objections sometimes capture objections that are handled positively or objections to a current software they are switching from/other competitors they are looking at Review collected by and hosted on G2.com.

Momentum makes organizing tasks and managing workflows incredibly easy. Its intuitive interface and user-friendly design minimize the learning curve for new users. The integration capabilities are robust, connecting seamlessly with other tools we use, which saves time and reduces manual effort. The feature set is versatile, and the customer support has been responsive and helpful whenever we've needed it. Review collected by and hosted on G2.com.

While Momentum is effective for most tasks, some advanced customization options feel limited compared to competitors. There are occasional bugs during integration with third-party apps, which can lead to short downtimes. Additionally, the frequency of software updates sometimes introduces unexpected changes that require additional adjustment from the team. Review collected by and hosted on G2.com.

The best part is the way it understands and gives the captions..The native language too is a big plus in calls... And now Momentum is able to update the imporant fields in opportunities from the captured info from the zoom calls which is the best part for me Review collected by and hosted on G2.com.

Nothing for now as the team is constantly updating the points Review collected by and hosted on G2.com.

It automates some of the administrative work for account management and sales teams, specifically the hand off between teams. That means less time going back and forth and a smoother customer experience. No real issues so far - our 1200 person org is continuing to use it more with generally positive feedback. Review collected by and hosted on G2.com.

Nothing comes to mind at the moment - the Slack integration is smooth, and required fields are made easy to fill out. Review collected by and hosted on G2.com.

Automatically pushing data to CRM, being able to leverage recording data to draft emails, understand gaps in deals, and prepare for calls. We have so much data on our calls and have struggled to use it effectively, and Momentum helps push us in the right direction. Review collected by and hosted on G2.com.

Depending on how you prompt it you can get drastically different answers. Sometimes summaries are inaccurate, typical of other AI solutions. Review collected by and hosted on G2.com.

The value Momentum brings to our end users is incredible. The AI-powered call summaries automatically capture key points and write meaningful notes directly into our Salesforce CRM, which saves time for our reps. Our CRM hygiene stays clean and detailed without the manual effort. The platform also helps us draft follow-up emails, have an AI assistant for any post call clarifications etc., which are great. What's even better is non customer facing teams who still need customer insights can now get deep customer insights across support, sales because Momentum is listening to these calls on their behalf and can summarize information across thousands of calls. It also integrates well with your systems. Users use it a lot and find value in it.

What really sets Momentum apart is their team. They're genuinely customer-centric and take the time to understand your internal processes and workflows and align Momentum to fit perfectly with our business needs. The team has been fantastic partners. Review collected by and hosted on G2.com.

The product occasionally has some hiccups - nothing major, but there are times when we notice small glitches or things that don't work as smoothly as expected. I think this is likely growing pains as they're scaling rapidly, and better testing and deployment processes would help catch these issues earlier. Also, as they continue to grow fast, I'd love to see their support function mature alongside the business to handle the increased demand more effectively. Review collected by and hosted on G2.com.

I appreciate how seamlessly it integrates with Salesforce and Slack, streamlining workflows, supporting the sales team daily, and providing leadership with valuable analytics and insights into our conversations. Review collected by and hosted on G2.com.

One limitation is the absence of real-time support during calls, such as guidance tools, battle cards, or checklists to help reps while they’re speaking with customers. Review collected by and hosted on G2.com.

I'm able to know what my team is doing and how calls are going async so easily now Review collected by and hosted on G2.com.

nothing I can think off ------------------------- Review collected by and hosted on G2.com.

Momentum allows teams to build custom workflows and connects to CRMs like Salesforce, allowing real-time updates, alerts, and pipeline visibility. This minimizes context switching and ensures data hygiene. Review collected by and hosted on G2.com.

Reporting and analytics is not in-depth and can be improved a lot Review collected by and hosted on G2.com.

Momentum is very helpful as a sales rep. It breaks down all of my calls and integrates the notes into salesforce. Its great when I need to go back and reference a specific point in the call. Review collected by and hosted on G2.com.

Sometimes the call notes are inaccurate, but if you tell momentum, it adjusts and learns from it. Review collected by and hosted on G2.com.