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Opsgenie Reviews & Product Details

Opsgenie Product Details

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com

Seller

Atlassian

Discussions

Opsgenie Community

Languages Supported

English

Product Description

Opsgenie is an alerting and on-call management solution for dev & ops teams that provides the tools needed to design rich and actionable alerts, manage on-call schedules & escalations, and ensure that the right people are notified at the right time, using multiple notification methods.

Overview by

Darren Henry

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

23 months

View More Pricing Information

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Opsgenie Integrations

(3)

Integration information sourced from real user reviews.

Opsgenie Media

Opsgenie's alert dashboard. This is the first screen you see upon logging in.

Here's a look at our Postmortem report, available in the Enterprise plan. The template comes pre-filled out, you simply add in the details captured during your blameless postmortem review.

Opsgenie Demo - Escalation Policies and Routing Rules

These can be found in the Teams page for your team. Escalation policies and routing rules work together to make sure that the right people are being alerted, at the right time.

On-Call schedules in Opsgenie ensure that you're notifying the right people who are on-call and ready to take action.

The last thing you need when being woken up in the middle of the night by an alert is a glaring screen. Here's a look at Opsgenie's Dark Mode.

Opsgenie Demo - Advanced Integration Tab

Opsgenie allows you to integrate with 200+ ITSM tools. Our deep integrations enable you to route alerts based on source, content, and time.

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DB

Danny B.

Detection & Response Lead, Cyber Security | Saks Cloud Services

Mid-Market (51-1000 emp.)

8/1/2024

"Opsgenie is a good solution for emergency paging"

2.5/5

What do you like best about Opsgenie?

Opsgenie is a part of the Atlassian suite and the layout will look like Jira. There are many options to tailor a schedule, send an e-mail, and input a schedule. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

The platform can be very confusing especially adding a schedule that changes every week. Review collected by and hosted on G2.com.

What problems is Opsgenie solving and how is that benefiting you?

We purchased Opsgenie to replace Pagerduty because we had Jira as a ticketing system. Since Opsgenie is a part of the Atlassian suite, this option was chosen to save money and consolidate products under one umbrella. We use Opsgenie so other departments can open P1 tickets to alert who is on call for that day in order to respond to any incidents. There is an option for Slack integration, e-mail, and text messaging to reach the intended party. Review collected by and hosted on G2.com.

KW

Kim W.

IT Systems Administrator

Mid-Market (51-1000 emp.)

5/30/2024

"A great alerting tool that seamlessly integrates with Atlassian products and many others"

4/5

What do you like best about Opsgenie?

The ease of setting up integrations and scheduling. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

There are a couple of pain points that have been communicated for several years that they have chosen not to fix. This seems very trivial, but when looking at the on-call schedule, every user has a color. There is no way to manually change the colors so you could have more than one user with the same color as the following user which makes it visually impossible to see at a glance who is on-call Review collected by and hosted on G2.com.

What problems is Opsgenie solving and how is that benefiting you?

Opsgenie solves our problem of 'getting our users out of bed' when there is a problem that needs to be address immediately. Previously, we relied on emails, text messages and chat notifications and needed something a bit more intrusive with an escalation so that if John didn't get out of bed to Ack an alert, Johns supervisor would then get alerted. Review collected by and hosted on G2.com.

AC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

1/30/2025

"Best alert aggregator tool"

5/5

What do you like best about Opsgenie?

We can integrate this to too may tools to get the alerts via opsgenie,we can add tags as well for identification. Setup a rota ans many more Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

User interface should be improve for getting better experience for the user Review collected by and hosted on G2.com.

JP

John Epok P.

Regional Platforms Lead

Telecommunications

Mid-Market (51-1000 emp.)

1/4/2024

"Collaboration at its finest between support and backend"

4/5

What do you like best about Opsgenie?

The integration itself is seamless. As we have integrated this to our Zendesk instance, any escalations that would need backend intervention are being sent easily. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

Alerts can be pretty much annoying to the point that user will have no choice but to unforego delay and just dive right through the problem. Review collected by and hosted on G2.com.

What problems is Opsgenie solving and how is that benefiting you?

For any cases that are highly technical, our support agents are utilizing OPSGenie to send these escalations to backend team. For backend team, this is a less cluttered platform whereby it allows them to focus on the resolution. The alerts itself on drill raises an alarm internally so that stakeholders can go on a call to solve the issue. Review collected by and hosted on G2.com.

KR

khatibur R.

platform enineer

Restaurants

Enterprise (> 1000 emp.)

8/20/2023

"Best on-call Rotation and alerts for incidents."

5/5

What do you like best about Opsgenie?

The Most like features about opsgenie are:

1) It is very easy to setup for on-call roation and get noticed thorugh SMS, call and mail.

2) The notification alert has all the details of paging either it be incident or any issue.

3) It can easily integrate with third party tools tools like jira, datadog, etc.

4) As a SRE team member we have integrate it for datadog monitoring tools and if any alert get trigger the thrashold we get pagged on-call rotaion. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

The Most dislike features about opsgenie are:

1) The licensing cost is very high for any small orgnization.

2) Our company heavenly relay on this opsgenie tools any outage or performance issues or delay in alert can lead to excissive loss.

3) The documentation can me imporved and have more topic should be available in Atlassian university. Review collected by and hosted on G2.com.

What problems is Opsgenie solving and how is that benefiting you?

It helps or company get notificed 24 hours. As a IT infrastructure teams member our outage can get at any time with helps of opsgenie we instant detect the issue and works on resolution. The integration with lot of third part platform helps us to easily integrate and works on diffrent pagging tools. It also helps in pagging diffrent teams on-call person at time of outage or service distruption. Review collected by and hosted on G2.com.

AK

Amit K.

Elasticsearch contributor

Mid-Market (51-1000 emp.)

5/31/2023

"Opsgenie for oncall duty"

3.5/5

What do you like best about Opsgenie?

Atlassian product hence its popular and its UI/UX is familier

Great intergration with Atlassian suite of products

Almost all must have features is present

Not so costly license fee

Good intergration with other messaging apps like slack, ms teams Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

UI/UX is not par with PagerDuty

Some advance features missing which are present in the PD

Call volume increases to phone maximum value which is very annonying

Some AI can be used to provide more background of the issue Review collected by and hosted on G2.com.

HF

Hernan F.

Technical Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

8/2/2023

"Opsgenie is a key tool for our business"

5/5

What do you like best about Opsgenie?

What I like best about Opsgenie is that it automates all my incident processes. I don´t have to worry about if my team got the alerts or is assigned correctly, Opsgenie manages all that for me in a simple way. Anybody can setup Opsgenie. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

What I don't like about Opsgenie is that it doesn't give me a Microsoft Teams option for the incident conference room, my organization does not use Zoom so that feature is not useful to me. Review collected by and hosted on G2.com.

AS

Aziz S.

Computer Software

Mid-Market (51-1000 emp.)

7/6/2023

"Great tool for On-call rotation"

4.5/5

What do you like best about Opsgenie?

I like the following things about Opsgenie:

- It is a powerful alerting and on-call management platform.

- It is flexible and can be customized to fit any workflow.

- It provides dynamic reporting and analytics.

- It is part of the Atlassian suite of products. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

Following things can be improved in my opinion,

- The pricing could be more affordable for small teams and organizations.

- The user interface could be made more intuitive.

- The documentation could be improved. Review collected by and hosted on G2.com.

MJ

Maureen J.

Tactical Product Team Lead

Small-Business (50 or fewer emp.)

2/10/2023

"A good tool for alert management"

3.5/5

What do you like best about Opsgenie?

I appreciate the ease of use for setting up alerts to come to my phone via call and text plus hitting our on-call slack room. The integrations help keep us on top of our servers and stability so we can respond quickly to issues. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

I sometimes become very frustrated by trying to setup a good on-call rotation and getting the right cadence for day vs. night shift. It takes several tweaks to set it the way I want it whenever I add a new person to the team. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/30/2023

"Great experience with Opsgenie"

4.5/5

What do you like best about Opsgenie?

The most helpful about Opsgenie is the Alerting and Notification: Opsgenie enables teams to receive alerts from various monitoring and observability tools, including monitoring systems, application performance monitoring tools, and log management systems. It provides flexible notification options, including email, SMS, phone calls, mobile push notifications, and integrations with popular collaboration tools like Slack, Microsoft Teams, and PagerDuty. Review collected by and hosted on G2.com.

What do you dislike about Opsgenie?

Alerting and Notification: Opsgenie enables teams to receive alerts from various monitoring and observability tools, including monitoring systems, application performance monitoring tools, and log management systems. It provides flexible notification options, including email, SMS, phone calls, mobile push notifications, and integrations with popular collaboration tools like Slack, Microsoft Teams, and PagerDuty.Learning Curve: Due to the extensive capabilities and features of Opsgenie, there may be a learning curve for new users. Getting accustomed to the platform, understanding its various functionalities, and effectively utilizing its full potential may take some time and training. Review collected by and hosted on G2.com.