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Experience.com Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find the ease of use of Experience.com remarkable, facilitating effortless management and navigation of reviews. (124 mentions)
Users appreciate the exceptional customer service of Experience.com, highlighting professional support and timely assistance. (92 mentions)
Users value the seamless review integrations of Experience.com, enhancing legitimacy and engagement with clients effectively. (81 mentions)
Users value the genuine collaboration and support from Experience.com representatives, enhancing their business growth and success. (71 mentions)
Users value the seamless integrations of Experience.com, enhancing client engagement and simplifying review management effectively. (68 mentions)
Users find the linking issues frustrating, particularly with limited connection options and cross-posting capabilities. (22 mentions)
Users face excessive email notifications and challenges in tracking reviews, complicating response management and impact on rankings. (20 mentions)
Users express frustration with the missing features like inability to delete reviews and limited customization in responses. (19 mentions)
Users express frustration with reporting issues, noting difficulties in posting reviews automatically and tracking responses accurately. (16 mentions)
Users find the posting issues frustrating as reviews don't automatically sync with Google, impacting visibility and rankings. (14 mentions)
Users express frustration over review issues that misrepresent satisfaction and limit response opportunities, affecting overall ratings. (14 mentions)
Users find the linking process cumbersome, particularly when connecting accounts like Facebook and Google. (12 mentions)

Top Pros or Advantages of Experience.com

1. Ease of Use
Users find the ease of use of Experience.com remarkable, facilitating effortless management and navigation of reviews.
See 124 mentions

See Related User Reviews

Nate H.
NH

Nate H.

Small-Business (50 or fewer emp.)

5.0/5

"Experience.com tells you who's legit!"

What do you like about Experience.com?

I love the integrations! I mean, it can pull reviews from the top review sites and show it as sort of a social media page for your legitimacy! It's li

Robert W.
RW

Robert W.

Small-Business (50 or fewer emp.)

5.0/5

"Great review aggregator!"

What do you like about Experience.com?

Amazing platform to help manage reviews, Easy to use!

2. Helpful
Users appreciate the exceptional customer service of Experience.com, highlighting professional support and timely assistance.
See 92 mentions

See Related User Reviews

William L.
WL

William L.

Mid-Market (51-1000 emp.)

5.0/5

"Amazing Reviews"

What do you like about Experience.com?

This service has by far outpaced any other review provider , really verifying our clients and engaging them to provide the best feedback

Jenn N.
JN

Jenn N.

Small-Business (50 or fewer emp.)

5.0/5

"SEO Results for a Reasonable Price"

What do you like about Experience.com?

I like that I get the same results using Experience.com than I did using a PR firm who charged me over 3x more. My representative at Experience.com is

3. Review Management
Users value the seamless review integrations of Experience.com, enhancing legitimacy and engagement with clients effectively.
See 81 mentions

See Related User Reviews

William L.
WL

William L.

Mid-Market (51-1000 emp.)

5.0/5

"Amazing Reviews"

What do you like about Experience.com?

This service has by far outpaced any other review provider , really verifying our clients and engaging them to provide the best feedback

Nate H.
NH

Nate H.

Small-Business (50 or fewer emp.)

5.0/5

"Experience.com tells you who's legit!"

What do you like about Experience.com?

I love the integrations! I mean, it can pull reviews from the top review sites and show it as sort of a social media page for your legitimacy! It's li

4. Customer Support
Users value the genuine collaboration and support from Experience.com representatives, enhancing their business growth and success.
See 71 mentions

See Related User Reviews

Melinda H.
MH

Melinda H.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use and all in one place"

What do you like about Experience.com?

This site keeps all reviews in one place and is a great way to track the customer experience and service ratings.

Jenn N.
JN

Jenn N.

Small-Business (50 or fewer emp.)

5.0/5

"SEO Results for a Reasonable Price"

What do you like about Experience.com?

I like that I get the same results using Experience.com than I did using a PR firm who charged me over 3x more. My representative at Experience.com is

5. Experience
Users value the seamless integrations of Experience.com, enhancing client engagement and simplifying review management effectively.
See 68 mentions

See Related User Reviews

William L.
WL

William L.

Mid-Market (51-1000 emp.)

5.0/5

"Amazing Reviews"

What do you like about Experience.com?

This service has by far outpaced any other review provider , really verifying our clients and engaging them to provide the best feedback

Nate H.
NH

Nate H.

Small-Business (50 or fewer emp.)

5.0/5

"Experience.com tells you who's legit!"

What do you like about Experience.com?

I love the integrations! I mean, it can pull reviews from the top review sites and show it as sort of a social media page for your legitimacy! It's li

Top Cons or Disadvantages of Experience.com

1. Linking Issues
Users find the linking issues frustrating, particularly with limited connection options and cross-posting capabilities.
See 22 mentions

See Related User Reviews

Jenn N.
JN

Jenn N.

Small-Business (50 or fewer emp.)

5.0/5

"SEO Results for a Reasonable Price"

What do you dislike about Experience.com?

I don't like that I have to connect it to a Facebook business page; there's no option to just connect it to my personal profile. That's annoying.

DF

Drew F.

Mid-Market (51-1000 emp.)

5.0/5

"Exceptional Support from Experience"

What do you dislike about Experience.com?

Limited seamless connection to GMB within platofrm.

2. Review Management
Users face excessive email notifications and challenges in tracking reviews, complicating response management and impact on rankings.
See 20 mentions

See Related User Reviews

Melanie H.
MH

Melanie H.

Small-Business (50 or fewer emp.)

5.0/5

"Experience has been a big win for my business!"

What do you dislike about Experience.com?

Converting over from one company to another - I did not find that my information and my initial experience reviews transferred, bringing my ranking do

Chasten G.
CG

Chasten G.

Enterprise (> 1000 emp.)

5.0/5

"Experiance is worth the experiance"

What do you dislike about Experience.com?

Sites like Zillow require you to manually respond to comments/reviews and the experiance.com dashboard tells me to respond when I already have.

3. Missing Features
Users express frustration with the missing features like inability to delete reviews and limited customization in responses.
See 19 mentions

See Related User Reviews

Julie W.
JW

Julie W.

Mid-Market (51-1000 emp.)

5.0/5

"great experience"

What do you dislike about Experience.com?

I wish it didnt automatically send a response after 2 days. if I forget when I sign next I would do. I like the response to be more my style.

BC

Blair C.

Small-Business (50 or fewer emp.)

5.0/5

"I have been pleasantly enjoying it."

What do you dislike about Experience.com?

Unable to remove a negative review...

4. Reporting Issues
Users express frustration with reporting issues, noting difficulties in posting reviews automatically and tracking responses accurately.
See 16 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great process"

What do you dislike about Experience.com?

dont like some of the way its tracked in app

Chasten G.
CG

Chasten G.

Enterprise (> 1000 emp.)

5.0/5

"Experiance is worth the experiance"

What do you dislike about Experience.com?

Sites like Zillow require you to manually respond to comments/reviews and the experiance.com dashboard tells me to respond when I already have.

5. Posting Issues
Users find the posting issues frustrating as reviews don't automatically sync with Google, impacting visibility and rankings.
See 14 mentions

See Related User Reviews

DEBBIE H.
DH

DEBBIE H.

Enterprise (> 1000 emp.)

3.5/5

"Experience Review"

What do you dislike about Experience.com?

That they don't and aren't automatically able to post the reveiws on Google like other companies in the past

MT

marco t.

Mid-Market (51-1000 emp.)

5.0/5

"Experience.com has helped improve my online presence."

What do you dislike about Experience.com?

I think my profile has not updated and ranking has not improved online. I do not like that I have to have a YouTube channel.

6. Review Issues
Users express frustration over review issues that misrepresent satisfaction and limit response opportunities, affecting overall ratings.
See 14 mentions

See Related User Reviews

Melanie H.
MH

Melanie H.

Small-Business (50 or fewer emp.)

5.0/5

"Experience has been a big win for my business!"

What do you dislike about Experience.com?

Converting over from one company to another - I did not find that my information and my initial experience reviews transferred, bringing my ranking do

Chasten G.
CG

Chasten G.

Enterprise (> 1000 emp.)

5.0/5

"Experiance is worth the experiance"

What do you dislike about Experience.com?

Sites like Zillow require you to manually respond to comments/reviews and the experiance.com dashboard tells me to respond when I already have.

7. Linking Problems
Users find the linking process cumbersome, particularly when connecting accounts like Facebook and Google.
See 12 mentions

See Related User Reviews

Bob C.
BC

Bob C.

Mid-Market (51-1000 emp.)

4.5/5

"Great new updated platform!"

What do you dislike about Experience.com?

Reviews must be linked with Zillow, this is a must, hopefully you can work on thos.

Brad L.
BL

Brad L.

Enterprise (> 1000 emp.)

5.0/5

"Great service"

What do you dislike about Experience.com?

I have to have admin or IT help with some of the settings and links.

Experience.com Reviews (325)

Reviews

Experience.com Reviews (325)

4.7
325 reviews
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G2 reviews are authentic and verified.
WE
Cheif Operating Officer
Small-Business (50 or fewer emp.)
"A True Game Changer for Brand Visibility"
What do you like best about Experience.com?

Experience.com has completely transformed our online presence. Within just two days of signing up for the Pro account, our search rank expert, Richard Mackoy, helped set up our account and boosted our ranking to #2 in our zip code. Before Richard reached out, we weren’t fully utilizing the platform, but he immediately stepped in with multiple meetings to guide me through setup and strategy. He even went above and beyond by helping other loan officers on our team optimize their free accounts to their fullest potential. His support has been phenomenal, and the results in our visibility speak for themselves. I cannot recommend connecting with Richard and investing in a Pro account enough. The support, the results, and the overall experience truly pay off. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

The only issue I’ve experienced is that the website analytics don’t yet identify certain specific items on our site. However, Richard was immedialy ontop of it and this is already being addressed by their development team. Review collected by and hosted on G2.com.

Response from Experience Admin of Experience.com

Whitney, thank you so much for your kind words and detailed feedback! We’re thrilled to hear that Experience.com has made such a meaningful impact on your brand visibility and that Richard was able to guide you and other team members so effectively. It’s fantastic to know that your search ranking improved so quickly and that our platform is helping your clients find you more easily.

We’re also glad Richard has escalated the analytics issue to our development team to get it resolved for you. Your feedback motivates us to keep enhancing the platform for all our users.

Thanks again for sharing your experience and for recommending Experience.com!

Donald H.
DH
"Exceptional Social Media Boost with Experience.com"
What do you like best about Experience.com?

I find Alex Kent from Experience.com to be an incredible resource, offering remarkable guidance and patience, which has been pivotal in taking my business to the next level. His ability to break things down and explain how to effectively use Experience.com tools is outstanding, making the process much smoother and more impactful. I particularly appreciate how Experience.com seamlessly integrates with all my social media platforms, like Instagram, Facebook, and LinkedIn, boosting my online presence significantly. The feature that automatically posts Google reviews across these platforms has been a game-changer, enhancing visibility and attracting new leads more effectively than ever. The incorporation of AI, which helps in improving search engine visibility, ensures I am easily recognized as a top option when potential clients search for services. Overall, my collaboration with Alex and the capabilities of Experience.com have added immense value to my professional pursuits, reflected in my readiness to recommend the service with a perfect score of 10 out of 10 for its effectiveness and the continuous value it adds to my operations. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

Nothing thus far. Review collected by and hosted on G2.com.

Response from Experience Admin of Experience.com

Thank you for sharing such a detailed review! We’re thrilled to hear that Alex has been such a valuable resource and that Experience.com is helping you amplify your social media presence and drive new leads. It’s great to know the platform’s integrations and AI-powered features are making an impact on your visibility and online recognition. We truly appreciate your support and recommendation, and we look forward to continuing to help you grow your business as 'Don the Mortgage Medic'!

Rob T.
RT
Realtor
Small-Business (50 or fewer emp.)
"Great Centralized Platform with Helpful Support for Growing Online Presence"
What do you like best about Experience.com?

It is a centralized location that is able to connect and access many resources and helps business owners formulate an online advertising and content plan. Summer Whisenant is the search rep that I have working with. She has been incredibly helpful to me over the course of a few months in setting up business pages and creating a plan to increase my online presence. I have been able to generate more reviews from past clients and create more momentum Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

There are a lot features, but overall, it did not take long to learn how to navigate the platform. Review collected by and hosted on G2.com.

Response from Experience Admin of Experience.com

Thank you for sharing your experience! We’re thrilled to hear that Summer has been so helpful in guiding you through the platform and building your online presence. It’s great to know that Experience.com is helping you consolidate your work, generate more reviews, and create momentum for your business. We appreciate your feedback and are excited to continue supporting your growth!

M. B.
MB
"Effortless Setup with Valuable Social Media Integration"
What do you like best about Experience.com?

I find Experience.com extremely beneficial due to its integration with my social media platforms, which automates the posting of my reviews, saving me considerable time and effort. I appreciate that the setup process was extremely easy, which made my initial experience with the platform very smooth. Additionally, the reviews themselves have been incredibly beneficial for me, providing value over the two years of usage. The integration with social media platforms is important for me and is a feature that would motivate me to continue using Experience.com. Overall, these capabilities and integrations contribute significantly to my positive experience with the platform. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

I find it challenging to access my dashboard via mobile devices as easily as I would like. Review collected by and hosted on G2.com.

Response from Experience Admin of Experience.com

Thank you for sharing your experience! We’re glad to hear that Experience.com’s social media integrations and automated review posting have been saving you time and adding value over the past two years. We appreciate your feedback about mobile usability and we are working to make the dashboard more user-friendly across devices as we continue to enhance the platform. Your support and insights mean a lot, and we look forward to helping you continue to grow your online presence!

Federico A.
FA
Morgage Loan Originator
Small-Business (50 or fewer emp.)
"Great!"
What do you like best about Experience.com?

How easy it is to use. It makes collecting reviews super simple, and everything’s organized in one place. It’s a great way to stay connected with clients and share feedback quickly. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

It would be nice if we can post the reviews in Instagram - Alex told me that's coming, so I'm looking forward for that to happen. Review collected by and hosted on G2.com.

Response from Experience Admin of Experience.com

Thank you for your feedback! We’re glad to hear that Experience.com is making it easy to collect and manage your client reviews while saving you time. We appreciate your note about Instagram posting and are excited for you to take advantage of that feature once it’s available. Your support means a lot, and we look forward to continuing to help you build your online reputation!

Cheryl B.
CB
Production Growth Leader
Mid-Market (51-1000 emp.)
"⭐ Turning Happy Clients Into Raving Fans – One Review at a Time"
What do you like best about Experience.com?

Experience.com has made it incredibly easy to collect and showcase reviews from my clients in a way that feels genuine and professional. I love the automation—once a loan closes, the review request goes out without me lifting a finger. The platform is clean and easy for both me and my clients to use. I’ve also noticed a boost in my local SEO, which has helped me get discovered by new clients who are looking for someone with real, relatable success stories. Their customer support is responsive and helpful whenever I have questions, which makes the whole experience even smoother. Summer is very helpful and friendly - I enjoy working with her to boost my online presence. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

I’d like more customization options to reflect my personal brand, especially when sharing reviews on social media or embedding them on my website. Also not thrilled about a lower score result because I don't have Twitter account. Overall, it’s a solid tool, but with a few design and branding tweaks, it could go from good to great. Review collected by and hosted on G2.com.

Response from shrabani Das of Experience.com

Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Experience.com has made it easier for you to collect and showcase genuine client feedback—especially with our automated workflows and user-friendly platform. It’s great to know that you're seeing a positive impact on your local SEO and that our team, especially Summer, has been a supportive partner in growing your online presence.

We also appreciate your constructive feedback regarding customization options and the social scoring system. We're always looking for ways to improve, and insights like yours help guide our product enhancements. Your success is our success, and we’re grateful to be part of your client experience journey!

Thanks again for being a valued member of the Experience.com community!

Brandon F.
BF
Branch Manager Synergy One Lending
Mid-Market (51-1000 emp.)
"Highly Recommend this Product"
What do you like best about Experience.com?

Honestly, Nathan Campbell! He has been extremely helpful and provides a high level of customer service. On top of that the platform is easy to use and has already helped enhance my business presence in a short window. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

I am newer to the platform but have nothing negative to say at this time. Review collected by and hosted on G2.com.

Response from Experience Admin of Experience.com

Thank you for your review! We’re so glad to hear that Nathan has been helpful and that you’re finding the platform easy to use. It’s great to know Experience.com is helping you manage your reviews and quickly reestablish your online presence. We appreciate your support and look forward to continuing to help your business grow!

Jennifer B.
JB
Regional Production Manager / RMLO
Small-Business (50 or fewer emp.)
"AMAZING RETURN ONINVESTMENT!!!"
What do you like best about Experience.com?

Experience.com has truly revolutionized my business. The platform provides insightful customer feedback and actionable data analysis that have directly enhanced customer engagement and service quality. It has given me a competitive edge in my market and helped streamline my operations for better efficiency. Since using Experience.com, I’ve seen measurable growth and increased online visibility—especially thanks to Barrett, who has been fantastic to work with. His guidance and support have made a significant impact. I highly recommend Experience.com to any business focused on growth, reputation, and customer satisfaction Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

I wish there was an app. It's hard to view it on your phone. Review collected by and hosted on G2.com.

Response from shrabani Das of Experience.com

Thank you for your fantastic feedback! We're thrilled that Experience.com has positively impacted your business by providing insightful feedback, actionable data, and enhanced customer engagement.

Regarding your desire for an app, we appreciate the suggestion and are actively exploring this possibility to improve mobile usability.

Thanks again for your input and for being a valued customer!

AF
Loan Officer
Small-Business (50 or fewer emp.)
"Fantastic"
What do you like best about Experience.com?

Understanding the strategies to optimize SEO and online marketing has helped me gain confidence in growing my business. Summer Whisenant is a rockstar and took the time to diligently walk me through all the details that Experience.com has to offer. I am much more intentional about managing my online presence and finally have a strategy in place to help me continue growing. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

The features can be a bit difficult to wrap your head around. A bit of information overload. But having someone who walk me through it an answer my questions has helped. Review collected by and hosted on G2.com.

Response from Experience Admin of Experience.com

Thank you for your review and for recognizing Summer! We’ll be sure to share your kind words with her.

We know that Experience.com has a lot of features, which can feel overwhelming at first. It’s wonderful to hear that Summer’s guidance has made navigating the platform easier and helped you gain clarity on managing your online presence.

We’re glad to hear that Experience.com is supporting you in being intentional with your marketing and growing your business.

Jose M.
JM
Loan officer
Financial Services
Small-Business (50 or fewer emp.)
"Seamless Setup and Stellar Customer Support"
What do you like best about Experience.com?

I find the setup process with Experience.com to be seamless and user-friendly, making it easy for me to get started. I really enjoy the analytics feature that gamifies the process, motivating me to improve my scoring system. The customer service is a standout aspect for me, providing professional and timely assistance whenever I require it. Sharing referral links is incredibly convenient, as I can easily forward them via text or email, streamlining the process. Lastly, the customer service is exceptional, with helpful personnel and clear self-help videos, ensuring I'm always updated with changes. Review collected by and hosted on G2.com.

What do you dislike about Experience.com?

I don’t Review collected by and hosted on G2.com.

Response from shrabani Das of Experience.com

Thank you so much for your kind words!

We're thrilled to hear that you’re enjoying the simplicity of our process and the support from our customer service team. Helping you boost your sales and strengthen client validation is exactly what we’re here for—and we're so glad it's making a positive impact on your reputation.

We appreciate your feedback and your trust in Experience.com. We’re always here to support your success!

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