Lattice Reviews & Product Details

It is very user friendly and easy for employees of any level to use. Review collected by and hosted on G2.com.

I wish that it would integrate with QBO and sometimes the information does not pull in the correct formatting. Review collected by and hosted on G2.com.

Lattice streamlines our performance management workflows and makes one-on-one discussions far more productive. The platform’s interface is clean, responsive, and easy to navigate, with clearly structured modules for goals, feedback, and reviews. I really like how seamlessly it allows goal-setting, progress tracking, and updates throughout the review cycle. The system ensures transparency and alignment between individual and team objectives, while also keeping all performance data organized in one place. Overall, it’s a very user-friendly yet robust tool that supports both day-to-day check-ins and long-term performance planning. Review collected by and hosted on G2.com.

There aren’t many downsides, but at times the platform can feel a bit slow when switching between modules or loading analytics dashboards. Some of the goal-tracking views could be more customizable - for example, being able to filter or visualize progress in different ways would be useful. Also, notifications can pile up quickly if multiple updates happen at once, and it would help to have better control over which alerts to receive. Overall, these are minor usability improvements compared to how well the system performs overall. Review collected by and hosted on G2.com.

🌱 1. Performance Reviews That Don’t Suck

Why It’s Loved:

Lattice transforms performance reviews from once-a-year obligations into continuous, structured conversations.

The interface is clean, easy to use, and customizable by HR.

Supports 360 reviews, self-assessments, peer feedback, and manager evaluations.

✅ Benefit:

Encourages growth-focused feedback instead of just evaluation.

Saves HR and managers hours per cycle.

Employees feel seen, heard, and developed, not just judged.

🗺️ 2. Goal & OKR Tracking

Why It’s Loved:

Teams can set goals at the individual, team, and company level.

Real-time progress updates are visible across the org.

Goals can be tied to reviews or feedback for alignment.

✅ Benefit:

Increases transparency and alignment across teams.

Helps employees connect their work to big-picture objectives.

Fosters accountability and focus. Review collected by and hosted on G2.com.

🧩 1. Can Feel Overly Complex at First

Issue:

The platform is packed with features: performance reviews, 1:1s, OKRs, engagement surveys, feedback, analytics, etc.

New users often find it intimidating to navigate or adopt all at once.

⚠️ Impact:

Teams may underutilize key features without proper training.

Onboarding takes time for both HR and individual employees.

🔄 2. Too Much Manual Input

Issue:

Users often need to manually update goals, fill in review inputs, and log talking points.

There’s limited automation or integrations for pulling performance data from tools like Jira, Salesforce, etc.

⚠️ Impact:

Goal tracking and review inputs can become a chore if not maintained regularly.

Risk of reviews becoming a check-the-box exercise.

📅 3. Notifications and Nudges Can Be Annoying

Issue:

Lattice sends frequent reminders to complete reviews, update goals, or prep for 1:1s.

While helpful, some users feel overwhelmed or nagged—especially during review cycles.

⚠️ Impact:

Can lead to notification fatigue and employees tuning out important prompts.

📉 4. Limited Customization for Some Features

Issue:

Some users feel constrained by rigid review templates, goal structures, or survey question banks.

Fine-grained permissions or workflow customizations may be lacking depending on the org's size and needs.

⚠️ Impact:

Larger or more specialized orgs may need workarounds or admin-heavy solutions.

🧾 5. Historical Data Isn't Always Easy to Surface

Issue:

While you can view past reviews and feedback, some users report it’s not intuitive to find or analyze trends over time.

Feedback history across teams or managers can get fragmented.

⚠️ Impact:

Harder for managers or HR to make informed promotion or coaching decisions quickly. Review collected by and hosted on G2.com.

We chose Lattice primarily for its review functionality, which supports both project reviews and career reviews—something we couldn't find in any other system. In our workflow, we conduct project reviews every quarter and career reviews every six months. Since adopting Lattice, we've noticed the addition of several new features, such as performance improvement plans, succession planning, and engagement tools, all of which we are now utilizing. Review collected by and hosted on G2.com.

Some of our team members occasionally find it challenging to distinguish between the Growth Plan and Goals. I believe it would be beneficial if these features were made simpler. Review collected by and hosted on G2.com.

Lattice is a game-changer for businesses looking to streamline their people management processes. Its intuitive interface and ease of use make it accessible for teams of all sizes, while the robust feature set covers everything from performance reviews to goal setting and employee engagement. What truly sets Lattice apart is its outstanding customer support. The team is always ready to assist, ensuring a smooth experience from onboarding to ongoing use. Whether you're new to HR tech or a seasoned pro, Lattice delivers powerful tools with the support to match, making it a trusted partner for organizations focused on growth and employee success. Review collected by and hosted on G2.com.

the administrative system can feel a bit complex, and the user interface, while generally user-friendly, could benefit from some refinements to improve the overall navigation experience. Despite this, Lattice's strengths in functionality and customer support far outweigh any drawbacks, making it a solid choice for organizations looking to optimize their people management strategies. Review collected by and hosted on G2.com.

Easy to use for our employees. There was not much of a learning curve. Lattice was implemented well in our company; the set-up process was not difficult. There are a lot of different ways to give feedback to an employee through Lattice, which the managers appreciate. I specifically love the chat with customer support option, everyone I have spoken to is very helpful. Review collected by and hosted on G2.com.

The weighted scores can make things confusing. Sometimes the review process is too in-depth for what we are looking for. Review collected by and hosted on G2.com.

Lattice is very easy to use - I use it weekly if not daily for my role and have been impressed with the functionality and features. It makes our review process much easier and alleviates much of the admin burden associate with review time. We also recently implemented Lattice Engage for our eNPS surveys and it's great getting to see the different splices of data. The implementation process was very smooth as well. Review collected by and hosted on G2.com.

There are a few areas that can be a bit clunky, or take extra steps. For example, if you are an admin, you need to switch between admin mode (to kick start reviews, for example) but then if you want to go into your 1:1 notes you need to exit admin mode. Not a huge deal but the extra step can be cumbersome. Or if you are writing review questions, you need to first go into "questions", add it, then go back to the review and add the question. Review collected by and hosted on G2.com.

We have a dedicated Customer Account Manager who meets with us every couple of weeks discuss question that we might have as we are implementing modules. The AI features in Lattice are also something that we are liking and that we have seen a lot of improvement on even in the last 6 months. Review collected by and hosted on G2.com.

We started with Performance, Compensation and the Grow module and we have since started looking at HRIS and Engagement. Not a massive issue as we have our dedicated Customer Account Manager but it looks like there are different sales reps for each product. It would be nice to also have a consistent sales rep work with us as well. It would be nice to export the org chart into a Visio format (with the org fully expanded). Review collected by and hosted on G2.com.

I love the fact that it is intuitive, user-friendly from both an employee and administrative perspective, and it offers a complete suite of HR services. If you have a question, more than likely you can find an answer in the FAQs, but if not, the team at Lattice is top-notch and always ready to assist, whether it's implementing a new module or answering a simple question. Having many of our HR process integrated has been a lifesaver and made our team so much more efficient! I use Lattice every single day, and we are getting feedback that many of our employees do too! Review collected by and hosted on G2.com.

I love Lattice! The one thing I wish was added to the Performance module was an average overall score. For companies that still use review scores to assist with annual merit increases, having to compute these manually is labor-intensive and takes quite a bit of time. Review collected by and hosted on G2.com.

We absolutely love the Engagement Survey feature! We had previously done them through either Survey Monkey or spreadsheets. It was an administrative nightmare! Review collected by and hosted on G2.com.

The only issue that I have come across is the anonymity threshold. We are a small company - 14, and it is hard to quantify some of the results we receive. I know that I could not use that feature, but it defeats the purpose. Review collected by and hosted on G2.com.