Reputation Reviews & Product Details

Reputation Product Details

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Product Website

Seller

Reputation

Discussions

Reputation Community

Languages Supported

German, English, French, Spanish

Product Description

Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.

Overview by

Lauren McCutcheon

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Reputation Integrations

(16)

Verified by Reputation

Reputation Media

Reputation delivers real-time *transparent* feedback at the location level. Reviews enable you to uncover trends and themes you may have missed in other channels - which allows brands to see what's working & what isn't.

Dig deeper into your customer's feedback with surveys. You can ask specific questions at a determined point in the customer journey to better understand consumer sentiment.

"Near me" searches indicate intent, and when your listings are found, review rating, volume, and profile details are the next consideration points for potential customers. Winning locally starts by winning online - let Reputation help!

Social is becoming the channel of choice for customers; they are looking to engage, follow, get support, and most importantly gain connection with their favorite brands. Reputation provides a centralized brand hub for you to manage all of those touch points.

Request more reviews to rank higher in searcher's and attract new customers, and analyze feedback from all sources together to understand sentiment, uncover trends, and prioritize next steps.

Easily manage all of your business listings from one location while improving search rankings and local SEO.

Reputation Score helps you understand your entire reputation in a single metric and provides prescriptive recommendations tailored to your business so you know exactly what to address and how.

Use customer sentiment to boost your brand perception with our robust social media management tool.

Track, analyze, and operationalize survey responses, all from one platform.

Official Downloads

(4)

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How AI Is Redefining Reputation Management

The Marketing Leader's Guide to Reputation Management

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MC

Mikaela C.

PRACTICE MANAGER

Enterprise (> 1000 emp.)

9/16/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"I LOVE REPUTATION"

5/5

What do you like best about Reputation?

Reputation has been extremely helpful in gathering patient surveys and feedback. I really value that all of the information is organized in one place and presented in detail, so I don’t have to guess what patients like or dislike. I also appreciate the scoring feature, as it allows us to track our metrics more effectively and set higher expectations for our company. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

THERE IS NOTHING TO DISLIKE ABOUT REPUTATION. I LOVE IT. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Reputation helps us solve the challenge of collecting and organizing patient feedback in a clear and centralized way. Instead of guessing what patients value, we now have detailed insights that highlight both strengths and areas for improvement. The platform also tracks our performance through its scoring feature, which makes it easier to monitor key metrics, identify trends, and set higher standards for our team. This has improved our ability to respond to patient needs quickly and continue raising the level of care and service we provide. Review collected by and hosted on G2.com.

CI

Coulter I.

Executive Manager

Mid-Market (51-1000 emp.)

9/15/2025

"Reputation Leader Review"

4.5/5

What do you like best about Reputation?

The biggest upside to using the platform is using the "quick request", this function alone has taken my scores from the 600's to being consistent in the upper to middle 800's. Very simple to use, great addition to the platform. The reporting is pretty robust as well. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

The part that really upsets me about the platform is, I'll get one maybe two bad scores and the scores drop over night! Meanwhile I'll get 8 or more 5 star reviews in a row and it takes 30 days for the needle to move! WHY ???

I've expressed my displeasure in the past and all I heard was "well the the algorithm" , My response was "maybe change/modify the algorithm" did not hear anything else. Review collected by and hosted on G2.com.

RA

Russell A.

Marketing Director

Mid-Market (51-1000 emp.)

1/12/2023

"The site is easy to use considering everything is in one place, they only negative is the load time."

4/5

What do you like best about Reputation?

The fact that everything is on one Dashboard and in one place to view and respond to leads is very helpful. The fact that you can see your reputation score at a glance is also a big plus. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

The fact that the all the pages take so ling to load detract from the overall feel of the site. I would also like to see better explanations of how the actual scores are calculated and how they get to the total Reputation number that the OEM uses. Review collected by and hosted on G2.com.

NB

Neil B.

Head Of Marketing

Enterprise (> 1000 emp.)

9/15/2025

"Easy management and insight of customer and colleague sentiment"

5/5

What do you like best about Reputation?

The platform allows me to monitor both customer and colleague sentiment across various platforms all in one place. It provides real time insights which allows me to make changes to improve any and all aspects of the business. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

There really isn't much to dislike. It's a very simple platform to use and provides key information to support business. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Reputation is allowing me a central place to manage our 44 site listings compared to logging into various platforms to do this. It's also showing insights into customer and colleague experience allowing meaningful and real-time changes to take place. Being able to monitor sentiment from various sources in one platform and respond in that one place is also a massive time saving for the team. Review collected by and hosted on G2.com.

MB

Michele B.

Customer Experience Manager

Enterprise (> 1000 emp.)

8/30/2022

"Industry leader for CX Management & Insights"

4/5

What do you like best about Reputation?

The Reputation team is constantly working to improve their platform and stay ahead of the Customer Experience experience. They work diligently to be innovative and think of all the different ways a customer's journey is impacted and how to gather valuable information for businesses to better their craft. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

Because of the nature of Customer Experience data, all the different information can be overwhelming at times. Reputation offers lots of different products which give tons of insight, but in that vein, it can be overwhelming. Ultimately, I think they do a decent job of assisting their customers with prioritizing the data they're looking for. Aside from that, there are high fees for implementation of certain products or reporting pieces. Over recent years, implementation of customer feedback for improvements has been slower Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Currently, we use the reputation platform to assist with consolidating customer feedback, identifying trends + areas of improvement both as a portfolio and individual site level basis. We also use it to request reviews, manage calendared social posting, business listings maintenance and reporting/analytics. This helps us as a company see trends and effectively plan on improvements + fortifying our efforts that are working - rooted in customer feedback and experience. Review collected by and hosted on G2.com.

AF

Adam F.

Practice Manager

Mid-Market (51-1000 emp.)

7/21/2025

"Opticians Insight to Reputation"

4/5

What do you like best about Reputation?

The software is easy to navigate and very easy to get logged into. When trying to view certain information from the reports, it is easy to filter what sections of the reports you wish to look at. I use this almost daily to track and monitor all of the reviews coming through for our business. I have hardly ever had to contact customer support because everything has worked perfectly but when I have the live chat feature was simple and effective. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

Software can sometimes be a little slow to load management dashboards and when selecting dates, the system feels a little unintuitive Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

When moving over to reputation, we had a very old and slow system, that struggled to track all the reviews coming through our business and therefore, gave us false information and a poor overview of our customer feedback. Since moving over to reputation it has been easy to track all the reviews coming through, and since the reviews are linked to our company bonus, it is vital that this information is accurate and easy to access which it now is thanks to reputation. We have also done plenty of testing so we now know that every review that is submitted is being tracked through the reputation system. Review collected by and hosted on G2.com.

CP

Camille P.

Social Media Coordinator

Mid-Market (51-1000 emp.)

9/16/2025

"I'm overall satisfied with Reputation!"

5/5

What do you like best about Reputation?

I really appreciate using Reputation because it is straightforward and practical. It streamlines responding to customer feedback and makes it easy to access metrics for reporting. The platform’s simplicity and efficiency make managing customer interactions much more effective. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

One area for improvement would be increasing customization options, such as the ability to filter reviews by keywords. Adding more flexible filtering and reporting features could further enhance the platform’s usability and efficiency. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Small-Business (50 or fewer emp.)

8/13/2025

"Efficient review management with basic social publishing tools"

4.5/5

What do you like best about Reputation?

Reputation.com makes it incredibly easy to track, manage, and respond to online reviews across multiple platforms in one central dashboard. The interface is clean and intuitive, and the ability to reply directly to reviews without logging into multiple sites saves a huge amount of time. I also appreciate the automated alerts and reporting features, which help us stay on top of trends and address customer concerns quickly. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

The social publishing tool feels limited compared to dedicated social media management platforms. Some post formats and advanced features are not supported, and integration with newer platforms is missing. While it’s fine for basic posting and engagement, we often still have to post manually on some channels which limits the efficiency we hope for. Review collected by and hosted on G2.com.

What problems is Reputation solving and how is that benefiting you?

Reputation.com is working on features like bulk delete, better filtering of organic vs. paid posts, unified credentials, and URL shortening with variables, which could make social publishing much faster. Planned updates to the reviews feed, like template prioritization, could help our team respond more efficiently. The ability to reauthorize credentials without fully reconnecting (like for Facebook) would save time and reduce interruptions. Once live, these improvements could make managing reviews and social content far more streamlined. Review collected by and hosted on G2.com.

AS

Avery S.

Social Media Strategist

Mid-Market (51-1000 emp.)

6/8/2023

"The platform is easy to use and their brand representatives are great."

5/5

What do you like best about Reputation?

Automated review gathering is the best and the feed they give you to view all your reviews is very clean and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Reputation?

There are a few areas that could be improved, but the main gripe I have is not being able to upload new users in bulk by myself. Having to go through support for these requests can often take longer than I would like, but it is acceptable. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Small-Business (50 or fewer emp.)

6/8/2023

"Reputation creates an easy all in one solution to manage socials, google reviews and business pages"

4.5/5

What do you like best about Reputation?

It's very helpful when using the social calendar to be able to schedule for 12 different accounts at once. It is also very nice having all the reviews for 12 Google pages in one place so I can reply to all of them and not miss any Review collected by and hosted on G2.com.

What do you dislike about Reputation?

The new post publishing platform is quite unreliable and we find issues that present without any real reason, stopping posts from going live. The new review feature is slightly confusing UI. Review collected by and hosted on G2.com.