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Trainual Reviews & Product Details

Trainual Product Details

Pricing

Pricing provided by Trainual.

Core

Starting at $249.00
10 users Per Month

Trainual Media

Trainual Demo - Stay on top of training in one, easy-to-access spot
The Home page is your snapshot of everything you need to do (and know!) in Trainual. From here, you can view progress at a glance, reference assignments you’ve completed, and jump right into training to-dos. Plus, quickly access training and team insights.
Trainual Demo - One organized spot for all your processes, policies, and people
Trainual is more than an onboarding and training tool. It’s an interactive wiki for your business. Once your team starts documenting what they do, you’re on your way to building a turnkey operations manual and playbook for every role in your business.
Trainual Demo - Easy step-by-step training with videos, GIFs, and 700+ content integrations
Do you people prefer to watch videos instead of reading an employee manual? Probably. Do people love GIFs? Yup. Trainual makes training easy and fun! Embed videos, GIFs, and images, slides, etc. right into your step-by-step training modules whenever you want to make it easier or more fun to expla...
Trainual Demo - Easily start with 300+ Templates
Get a head start on documentation with our pre-built library Templates. Simply add any template to your account and customize it to fit your unique business. We have templates for HR, Marketing, Sales, specific tools like Slack and Zoom, and so many more.
Trainual Demo - Assign roles and responsibilities to team members and groups
Use the role chart to map out your current (and future) reporting structure by role. Plus, get a snapshot of where employees should — and shouldn’t — spend their time with the Delegation Planner. Who's accountable for what has never been more clear.
Trainual Demo - Keep tabs on training and onboarding with people and subject reports
See snapshots of team-wide and individual training progress, plus the team’s overall completion for each training. Giving you a quick glance at what’s overdue, what’s been e-signed, test results, and more! (Google Docs can’t do that.)
Meet Trainual. The easiest way to train and grow your team - all in one place.
Play Trainual Video
Meet Trainual. The easiest way to train and grow your team - all in one place.
Get to Know Trainual: Explore Key Features and How it Works
Play Trainual Video
Get to Know Trainual: Explore Key Features and How it Works
Instead of scattered Google Docs, forgotten emails, and tired printed paper manuals that no one reads, make a Trainual. All your processes, policies, and procedures in one place—searchable, teachable, trackable, scalable.
Play Trainual Video
Instead of scattered Google Docs, forgotten emails, and tired printed paper manuals that no one reads, make a Trainual. All your processes, policies, and procedures in one place—searchable, teachable, trackable, scalable.
Meet: the Trainual Delegation Planner. Helping you determine where employees should — and shouldn’t — spend their time. So you can build a more engaged and productive team, optimize resource allocation, streamline operations, and more!
Play Trainual Video
Meet: the Trainual Delegation Planner. Helping you determine where employees should — and shouldn’t — spend their time. So you can build a more engaged and productive team, optimize resource allocation, streamline operations, and more!
Play Trainual Video
Interactive Demo
Try an interactive demo created by the software seller (right here on G2).
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Trainual Reviews (945)

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Reviews

Trainual Reviews (945)

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4.7
945 reviews

Pros & Cons

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PA
Director of Business Improvement
Mid-Market (51-1000 emp.)
"Easy to use and great AI customization"
What do you like best about Trainual?

It is very easy to use and has great AI features! All of the add in's are great- you can start with the basics and give it a tone, or captivating pictures with great ease. The AI is really amazing and you work with it right there while you are creating content. I also really enjoy the mobile app- completing trainings is extremely easy to use while on the go. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Not many. I am sure I have not explored all the options available to me. There were a few things that came up but Trainuel seems to iterate and update based on customer feedback often. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

Thanks so much for the awesome review! We’re thrilled to hear you're enjoying the AI features and how easy it is to build engaging content—from tone to visuals—right in the moment. And we love that the mobile app is making training on the go a breeze. 📱

Also, you're spot on—we’re always listening and iterating based on feedback, so we appreciate you noticing that! Thanks for letting Trainual be your go-to hub for keeping training clear, consistent, and trackable.

Renee M.
RM
Operations Director
Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Highly Efficient for SOP Management, Minor Formatting Hurdles"
What do you like best about Trainual?

I use Trainual extensively to ensure that all of our staff and coaches are well-versed in our SOPs and know where to find critical information such as financial details, onboarding orientation, and offboarding processes. This clarity in training and information access has been invaluable to our team. I particularly appreciate how Trainual has streamlined the administration by allowing me to direct inquiries to the platform, saving me significant time. The ability to house our forms there and quickly share them is incredibly efficient. I find the integration with Google Suite, allowing us to add PDFs, Google Docs, and links to Google Drive, extremely useful as it leverages our existing resources. I also love the people section of Trainual; it visually links responsibilities to training SOPs, which is crucial for our multiple locations and remote team members, ensuring everyone knows who is responsible for what. Lastly, I am pleased with Trainual's ease of use, setup process, and the financial consideration it offers to nonprofits through a deep discount. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Setting up Trainual was definitely tedious due to the large number of new SOPs I had to create, and there was a learning curve initially. Formatting wasn't always super simple, making it challenging to set up initially. There were also issues with adding PDFs, as updates to documents required manual changes in all areas, which was cumbersome. The process of linking to Google Drive and other files required figuring out workarounds. Additionally, the formatting options could be more intuitive, especially when changing fonts or colors of links. Navigation could be improved; specifically, getting back to the home screen or dashboard after a search is cumbersome since it requires multiple clicks. Review collected by and hosted on G2.com.

Response from Mallory Glessner of Trainual

We're pumped Trainual has helped your team get aligned as you scale - high five to scaling! Supporting growth and keeping everyone on the same page is our jam. Appreciate the kudos on our ease of use and support - we're proud of our team.

Thanks for the honest feedback on design customization and editing. We hear you on wanting more branding and formatting flexibility. Please keep the suggestions coming. You rock for taking the time to share such thoughtful feedback!

Josiah D.
JD
Learning and Development Specialist
Mid-Market (51-1000 emp.)
"Intuitive Learning Management System"
What do you like best about Trainual?

I have been using Trainual for almost two years and have enjoyed the process of implementing it in our learning program. Throughout the time I've used it, Trainual has made regular updates that have streamlined information workflow, data analysis, and overall user experience. The feedback I share on my user experience feels heard and taken into consideration. Their response time and customer service is excellent. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

In tandem with what I like best about Trainual, something that has been challenging is the frequency of updates. Often times, the updates impact the visuals of the site, making it difficult to initially find content.

I think there are improvements that could be made to the data tracking side of things, being able to quickly see individuals progress on one subject, as well as resetting completions in mass. Review collected by and hosted on G2.com.

Response from Mallory Glessner of Trainual

Thanks for sharing your feedback, Josiah! So glad to hear that you've enjoyed your time using Trainual and working with our team. We hear you on feature updates and are actively working on new ways to make this process smoother and easier for all. Here if you need anything - we appreciate you so much!

Tom G.
TG
Operations Team Lead
Mid-Market (51-1000 emp.)
"Still, A Damn Near Perfect Training Resource for Remote Companies"
What do you like best about Trainual?

We're about 1 year in to Trainual, and I've never been so excited to create content. It's very intuitive and caters to all learning styles. I've been asked to refine content we've created, and having the AI ability to rewrite to formulate a consistent writing style has been amazing. Both our tenured and newly onboarded employees really enjoy the format. Our team uses the content daily to check on documented processes and migrate our content over. It's been easy to roll out to our team and have them jump in to create their own content when asked. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I have to admit, it took me some time to get used to the new way content is organized with the pages option. While I wouldn't say I dislike it, I did find that I preferred the previous structure over the current one. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

Hey Tom — “damn near perfect” might be our new favorite compliment. 🙌

We’re pumped to hear that the switch from your old wiki setup is going smoothly — and that things like AI search, videos, and yes, even GIFs (the unsung heroes of training 😄) are making the experience better for your team.

Major shoutout for calling out the content check-in reminders too. We built that to save folks from the whole “wait… when did we last update this?” moment — so it’s great to hear it’s doing its job!

Thanks for the kind words — and welcome again to the Trainual crew. We’re glad you’re here!

Ashley R.
AR
Education & Development Specialist
Mid-Market (51-1000 emp.)
"A Game-Changer for Team Training and SOP Management"
What do you like best about Trainual?

As the Education and Development Specialist for a multi-location hospitality company, I’ve had the pleasure of using Trainual as our go-to platform for onboarding, SOP management, and leadership development. What sets Trainual apart is how intuitive and user-friendly the platform is. It’s incredibly easy to create, update, and assign content across departments—which is essential when you're managing multiple teams in different states.

One of my favorite features is Trainual U. It’s an outstanding learning hub packed with tutorials and feature deep-dives that help you maximize the platform’s full potential. Whether it’s learning about new integrations or brushing up on features I haven’t used in a while, Trainual U keeps me sharp and ensures our team is getting the most out of the system.

The customer support experience is also top-notch. Any time I’ve reached out, I’ve received a same-day response with clear, realistic timelines and a genuine sense of urgency. Even when dealing with bugs or feature delays, the support team is transparent, helpful, and committed to resolving issues quickly.

From a training perspective, the SOP engagement tools and completion tracking have been a game-changer. We’re able to monitor training progress in real time, hold team members accountable, and confidently roll out new procedures with clarity. Trainual has made it easy for our leadership team to track who has completed what, identify knowledge gaps, and ensure consistent performance across all locations.

Overall, Trainual has empowered our company to deliver consistent, high-quality training while freeing up time to focus on developing our people and culture. I would highly recommend it to any organization looking to streamline their onboarding, improve SOP accountability, and foster a culture of continuous learning. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

The mobile app. While it's nice to have it for on-the-go, it isn't as reliable as the desktop app. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

Reading this made our entire team smile, thank you for such a thoughtful review! We love hearing how Trainual is helping you roll out consistent training and SOPs across multiple locations, and it’s awesome to know Trainual U and our support team have been helpful along the way. Your note about the mobile app is also much appreciated; we’re working hard to make it as smooth as the desktop experience.

Verified User in Facilities Services
UF
Mid-Market (51-1000 emp.)
"Comprehensive Onboarding Tool with Minor Setup Challenges"
What do you like best about Trainual?

I appreciate Trainual's ability to store specific knowledge and create subjects for employee onboarding, which ensures that employees have a comprehensive understanding of their tasks. The software aids in listing daily tasks, making it easier for anyone to take over when necessary by accessing a detailed task list. Trainual helps us by providing a reference for tasks that are not necessarily related to our core responsibilities, thereby offering a systematic way to address such tasks. Additionally, it supports us in evaluating janitorial candidates by administering assessments, which helps determine if candidates are qualified for the job. This systematic approach simplifies task management, ensuring that the team can carry out duties efficiently. Furthermore, Trainual’s capabilities to store and use information for daily tasks are fundamental to supporting our operational needs, making it easier for employees to understand tasks and perform them efficiently. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

When I first started using Trainual, I found the setup process to be somewhat difficult. Logging into Trainual didn't always take me directly to the home page, as it sometimes diverted to less relevant sections like subjects, creating confusion. This initial navigation issue made the early experience a bit cumbersome. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

Thanks for sharing! We’re glad Trainual’s making onboarding easier and keeping your team on the same page.

Michelle  S.
MS
Full stack Software Developer
Small-Business (50 or fewer emp.)
"Necessary tool for every company!"
What do you like best about Trainual?

I love the UI for creating documentation - very intuitive. I love that you can see the progress of each individual (if you are admin). It is very easy to implement and integrate into our onboarding process! Since my company has been using Trainual I can see they work actively to improve existing features and add new ones that are truly helpful. I am glad they added history of changes. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

The only downside is that we need another application on top of the regular stack that we have like Gusto.

A lot of the features I wanted have been implemented since I started using Trainual! The other downside is just getting your team members to stay up to date but that is more of an issue on our side haha. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

Hey Michelle — thanks so much for the thoughtful review!

We’re stoked to hear that Trainual’s helping streamline your onboarding and documentation process — and that the UI and progress tracking are hitting the mark 🙌

We get it — adding another tool to your stack can feel like a lot, especially alongside platforms like Gusto. While Trainual isn’t an HRIS, we do integrate with Gusto, and we’re happy to help you connect the dots so everything flows smoothly between systems.

Also, love that you’ve seen new features roll out since you started — that’s the kind of growth we love to hear about.

Appreciate you taking the time to share your experience — and the recommendation means the world!

See how Trainual improved
MB
Administrative Assistant
Small-Business (50 or fewer emp.)
"Seamless Processes and Visual Learning with Trainual"
What do you like best about Trainual?

I find Trainual incredibly convenient for our company, especially given that we have about 50 people, as it streamlines our company processes, document management, and trainings for new hires. The ease of setting up Trainual was remarkable, as our IT person took over the setup, and it was a fast, smooth process with no problems. The system allows us to onboard new solutions swiftly, which is crucial for keeping our operations efficient. I also appreciate how Trainual solves problems we encountered with previous solutions like Playbook, as it provides detailed processes with break-downs, which are highly beneficial, especially for visual learners. One standout feature we love is the inclusion of charts; these have been a game-changer for us by accommodating diverse learning styles, making our processes more accessible and engaging. Additionally, the social media presence on LinkedIn by Trainual's team makes the brand seem fun, honest, and appealing, which enhances our perception and loyalty towards the company. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I wish there was an option to change text color directly instead of just highlighting, as it would enhance the customization possibilities for our documentation. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

We can’t tell you how much we appreciate this feedback, thank you! We’re so happy Trainual’s helping you centralize everything and simplify HR processes for your team.

Heather R.
HR
People Success Specialist
Mid-Market (51-1000 emp.)
"Trainual Review"
What do you like best about Trainual?

Trainual is very user-friendly and offers a platform that allows multiple authors to submit content and be responsible for the updates. The customer support is the best in the industry. At a time when most companies hide behind chat, Trainual is happy to be up close and personal with prompt email responses and availability right at your fingertips with a quick calendar meeting request. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I inherited the platform from the prior L&D manager. It would have been helpful to have an opportunity to participate in an onboarding/introduction to the platform, a tips and tricks session. I found that it was more difficult than expected to organize the content in a way that is searchable and digestible. Yes, there is content online, but walking through an example of an actual account would be awesome. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

Hey, Heather!

Woo-hoo! We are pumped to hear you find Trainual so user-friendly as that is precisely what we strive for. Our customer support team is the BEST, we are so lucky to have them!

We totally get your situation with inheriting the platform. That would be a challenge for anyone in your position. It may be worth going through a live product tour (linked below). This will give you the walkthrough you are looking for!

It’s awesome to hear how Trainual is helping you keep all your documentation in one spot. Making it easy to assign content for new hires really does make onboarding a breeze, right?

If you have additional questions, please reach out! We want to make Trainual as seamless as possible - thank you for sharing your thoughts!

See how Trainual improved
Trevor N.
TN
Director of Sales
Small-Business (50 or fewer emp.)
"Effortless Playbook Creation and Robust Platform."
What do you like best about Trainual?

I joined Banks Industrial Group in May 2025, and one of my first goals was to create a comprehensive sales playbook. Trainual has made this process organized and straightforward to manage right from the start.

So far, we have developed four main modules: Proposition: Products & Markets, Find It: Sales Process, Win It: Sales Process, and Deliver It: Best Practices & Handoffs. Collectively, these modules contain over 70 hours of structured, field-ready content.

What I appreciate most is how simple it is to design, edit, and rearrange pages. As the person responsible for building the playbook, I can work quickly and make improvements without struggling with the platform. As a user, I also value how everything is brought together: links, embedded videos, and supporting tools, all in one clean, accessible location. Our sales team has already begun using the first published chapter and finds it helpful to have all the information and resources consolidated in one place. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

As an administrator, I would appreciate improved visibility for comments. It would be much more convenient to see when feedback is left and to be able to access those comments directly, rather than having to search through each document individually. With more than 70 hours of content, it’s all too easy for comments or notes to go unnoticed. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

Now that’s a playbook glow-up! From scattered docs to 70+ hours of structured, field-ready content? That’s the kind of operational win we love to see. Huge kudos to you and your team for putting it into action 💥

And great call on the comment visibility — feedback shouldn't feel like a scavenger hunt. We're always working on ways to surface comments more clearly, so nothing gets missed.

Thanks for making Trainual your go-to playbook platform. We’re cheering you on every step of the way!

Pricing Options

Pricing provided by Trainual.

Core

Starting at $249.00
10 users Per Month

Pro

Starting at $319.00
10 users Per Month

Premium

Starting at $399.00
10 users Per Month

Enterprise

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G2 Deals

Exclusive savings on Trainual through G2 Deals

Get 10% off any annual plan, and start training your team on the people, processes, policies, and company knowledge that run your business.

How to claim this offer

G2 Buyers Exclusive: Sign up for a demo using Trainual’s G2 landing page and automatically save 10% your account for the first year.

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Trainual Features
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User, Role, and Access Management
Performance
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Manager Portals
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