In 9 years, Alina Vandenberghe grew Chili Piper to over $30m ARR. Here’s her 5-step “IRL Influencer” sales playbook for finding your startups first customers (and why it still works for them today):
1. Go to EVERY industry event
Alina’s co-founder (and husband) Nicolas went to every single B2B event they could find in the NYC area.
Pro Tip: After a certain amount of times that someone sees your face, people will feel like they know you. So just keep going to events in your industry.
2. Target influencers in advance
If you can get a list of attendees, figure out who has large, engaged followings, and make sure you speak to them before you leave the event.
3. Identify influencers at the event.
Observe the event attendees. Find the people who always seem to have people around them, no matter where they move in the room. Is someone hugging people more often than anyone else? Go talk to them. They are a hyper-connector.
4. Show them your doodle and ask for feedback.
Before they had ANYTHING Nicolas was holding up a notepad with a drawing of what Chili Piper was planning to build, and asking if the influencer would buy it, and most importantly, if they wouldn’t, why not.
Pro Tip: Alina said she asks as many questions as humanly possible, which informs what they are doing, or plan to do.
5. Once you have a product, get the influencer to use it.
It is far better to get them to buy it, but if they won’t, free is better than nothing. Your product HAS to be valuable and different, but if it is, and it works, these people will talk about it, which is the entire strategy.
BONUS: People lie on Zoom calls, so you need in-person meetups.
Alina prefers this in-person strategy because she believes that because of the camera or recording, people are unwilling to deliver the brutal truth necessary to create great products.
Yes, it takes time to go to events, but it saves SO MUCH TIME getting to the core of what you need to be building.
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Here's a real-world example of how this worked:
Kevin "KD" Dorsey was one of the early influencers that used Chili Piper, he saw immediate value, and talked about it to everybody he knew just because he thought it was awesome. Since then, more influencers in the ecosystem have adopted Chili Piper, and this strategy continues to drive their acquisition engine.
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I'm sure many of you are thinking...
“I could NEVER walk up to someone like that at an event”.
I know how you feel.
I felt the same way.
I used to go to events and be TERRIFIED of speaking to people.
Alina said she felt the same until she read a book called "Non-Violent Communication", which flipped her from an introvert to an extrovert.
After I heard her that, I immediately went out and bought the book.
Because I think we all need to be implementing her playbook.
It's timeless and will work forever (no matter your product).
Cold emails and social media will only get you so far.
Build relationships IRL.