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Course Outline
Introduction to Design Thinking for Internal Stakeholders
- Review of core principles and stages of Design Thinking
- Emphasis on Empathize and Define within the internal stakeholder landscape
- How this methodology enhances collaboration and operational efficiency
Phase 1: Empathize (Primary Focus)
- Active listening and empathetic communication strategies
- Empathy exercises: viewing issues from the internal stakeholder’s perspective
- Role plays: simulating interactions with internal stakeholders
- Collaborative activity: linking challenges to genuine needs using empathy maps
Phase 2: Define (Applying to Real Needs)
- From challenges to needs: converting insights into action
- Group workshop: reconstructing problems from the stakeholder’s viewpoint
- Drafting clear and executable problem statements (POVs)
Managing Resistance to Change and Building Relationships
- Recognizing and addressing resistance from internal stakeholders
- Simulation: navigating resistance scenarios with empathy and clarity
- Tactics to foster collaboration and acceptance of new solutions
Practical Application and Group Workshop
- Co-creation activity: re-engineering a process based on identified needs
- Collaborative development of improvement opportunities
- Plenary feedback session: sharing insights and outlining commitments
Conclusion and Path Forward
- Individual and team commitments to integrate empathy into daily operations
- Strategies for sustaining stakeholder-centric dialogue and follow-up
Requirements
- Familiarity with teamwork and professional communication standards
- Readiness to engage in hands-on and cooperative exercises
Target Audience
- Service and operational teams
- Team leaders and managers
- Internal stakeholder-facing professionals (including Procurement, IT, HR, and Facilities)
7 Hours