Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This live, instructor-led course on Italy focuses on warehouse operations within Dynamics 365 Business Central. Learners will develop skills in inventory management, integrating Warehouse Insight for mobile task execution, and applying license plating strategies. It is particularly suited for teams aiming to optimize ERP workflows through practical, hands-on experience.

This instructor-led live training in Italy (online or onsite) targets business analysts aiming to optimize their marketing and sales processes with Microsoft Dynamics 365.

By the conclusion of the training, participants will be able to:

• Apply various Microsoft Dynamics 365 modules to manage process flows.
• Integrate the Power Platform with Microsoft Dynamics 365.
• Structure common data models such as records, segment charts, and others.
• Automate processes via Microsoft Flow integration.

This instructor-led, live training in Italy (online or onsite) targets beginner to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

Upon completion of this training, participants will be able to:

• Grasp the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases effectively.
• Utilize analytics to enhance service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Italy (online or on-site) is tailored for treasury and finance professionals at the beginner to intermediate levels who wish to strengthen their knowledge, enhance their report generation skills, and maximize the utilization of Dynamics 365 for financial operations.

By the end of this training, participants will be able to:

• Navigate and customize the Dynamics 365 Finance and Operations interface.
• Generate and analyze financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows for better operational efficiency.

This instructor-led, live training in Italy (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Italy (online or onsite) is designed for intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to connect and unify data sources, create segments and metrics, build and publish journeys, and monitor and troubleshoot results.

This instructor-led, live training in Italy (online or onsite) is designed for participants with beginner to intermediate proficiency who aim to leverage the MS Dynamics 365 Sales Insights module to adopt smarter sales strategies and enhance customer engagement.

Upon completion of this training, participants will be equipped to:

• Grasp the features and advantages of the Sales Insights module.
• Utilize AI-driven analytics to boost sales outcomes.
• Tailor and configure the module to meet specific business requirements.
• Apply insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Integrate Sales Insights with other Dynamics 365 modules and third-party solutions.

This live, instructor-led course on Italy provides a functional perspective on Microsoft Dynamics 365 F&O, focusing on Finance and Supply Chain. It addresses core configuration, vendor management, and inventory workflows, enabling advanced users to develop practical skills for real-world ERP environments.

This live, instructor-led course in Italy explores the foundational principles and practical applications of Dynamics 365 F&O. It is designed to empower developers and support staff with the skills necessary to customize ERP functionalities, integrate systems, and maintain robust solutions within a professional organizational context.