Unit 1 - Meeting etiquettes
Vocabulary:
1. Etiquette (n) quy tắc ứng xử
2. Apologize (v) xin lỗi → apology (n) lời xin lỗi
3. Explain (v) giải thích, diễn giải → explanation (n) sự diễn giải, lời
giải thích
4. Suggest (v) = recommend (v) đề xuất, đề nghị
→ suggestion (n) = recommendation (n) lời đề nghị
5. Agree (v) đồng ý # disagree (v) phản đối → disagreement (n) =
objection (n)
6. Interrupt (v) chen ngang → interruption (n)
7. State (v) phát biểu, nêu ý kiến → statement (n) lời phát biểu
8. Colleague (n) = co-worker: đồng nghiệp
9. Guideline (n) lời chỉ dẫn
10.Specialist (n) chuyên gia
11.Productive (a) có năng suất
Listening - Fill in the conversation with given words.
a. hear
b. set out
c. bicker and interrupt
d. talk over
e. out of hand
f. jargon
10. The 4 C's in marketing are Customer solution, Convenience, Cost and
A. Cooperation
B. Collaboration
C. Contribution
D. Communication
11..........is a time when costs are greater than revenue.
A. Loss
B. Profit
C. Break-even
D. All are correct.
12. The Ps in Marketing are Product, Place, Price, Promotion, Process and
Physical
A. Attention
B. Appearance
C. Evidence
D. None of these
13. Production is responsible for...........the products according to plans.
A. manufacturing
B. producing
C. creating
D. All are correct
14. ...... are people who are paid to work for somebody else.
A. Employees
B. Staff
C. Human resources
D. A & B are correct
15............organizes control systems to prevent mistakes.
A. Quality
B. Maintenance
C. Marketing
D. B & C are correct.
16. Distribution dispatches the products and sends them to the.......
A. suppliers
B. customers
C. investors
D. None of these
Unit multiple choice questions.
1. Choose the CORRECT sentence.
A. Training arranges courses for the staff.
B. R&D manufactures the products according to plans.
C. CEOS BOD: formulate policies.
D. 5Ms stands for Massage, Mission, Media, Money and Measure. DOB:
Date of Birth
2. Choose the CORRECT sentence.
A. Shareholders are people who are interested in shares of the company.
B. Finance and administration records transactions, collects cash, makes
payments, and calculates costs.
C. AIDA stands for Attention, Internet, Desire and Action.
D. AGM stands for Annual General Manager.
3. Choose the INCORRECT sentence.
A. Revenue is the money that a company receives from its business.
B. Investment is the money that you invest, or the things that you invest
in.
C. Apartments in a company are HR, R&D, Production, Marketing and
Finance.
D. A & B are correct.
4. Choose the INCORRECT sentence.
A. Employers employees are people who are paid to work for somebody
else. Employers are people who pay someone else to work for them.
B. Product, Place, Price, Promotion (the 4Ps) are from the producers'
opinion.
C. After-sales service: hâu mãi looks after customers' complaints and
problems. D. B & C are correct.
5. Choose the CORRECT answer.
A. Break-even is a time when revenue and costs are same.
B. HR is responsible for recruiting, training, wages and salary.
C. Speculators are people who buy and sell goods or shares in the hope of
making a money. D. All of these are correct.
6. Choose the CORRECT sentence.
A. Customers are people who buy from your company.
B. Interest is extra money that you pay back when you borrow money.
C. Profit is a time when revenue exceeds costs.
D. All are correct.
7. Finance is responsible for .........., customer accounts, and financial
services.
A. Distributing: phân phối
B. salary
C. purchasing
D. marketing
8. Profit is extra money that you make in business or by .........things.
A. selling
B. distributing
C. creating
D. manufacturing
9...........are people who have bought parts of a company.
A. Speculators B. Customers C. Shareholders D.
Suppliers
1. What is considered to be polite at meetings?
A. Use jargon because other people are specialist.
B. Repeat your opinion so that people can take notes.
C. Use every day English so that everybody can understand.
D. Interrupt the person when you disagree or have an objection.
2. If you disagree with someone at a meeting...
A. don't interrupt, wait until the person finishes speaking.
B. send them your apologies
C. use common/everyday language
D. ask for explanations
Choose the word that is closest in meaning to the underlined part.
3. Write a message saving sorry if you cannot attend the meeting.
A. State your opinion B. Send your apology
4. It's rude to talk when other people are talking.
A. disagree
B. talk over other people
C. take note of other people
D. Repeat yourself
5. During meetings, Jane says the same thing again and again.
A. repeats herself D. bickers
B. disagrees C. interrupts
6. People believe that meetings are...........because people argue and don't listen.
A. Attentive (a) chú ý, để
B. In-attentive
C. Productive (a) có n/s
D. Un-productive
7. The company should set out some..........for meeting etiquettes.
A. Objections: không tán thành
B. Apologies
C. Guidelines
D. Opinions
8. The presenter is a specialist, so his collogues keep asking for............
A. Explanations
B. Suggestions
C. Rules D. Etiquettes
