COMPETENCY STANDARD

FOR

SKIN CARE
(Informal Sector)

Level: 4

Competency Standard Code: CS-INF-SCARE-L4-EN-V1

National Skills Development Authority

Prime Minister’s Office, Bangladesh
 Table of Contents
Table of Contents .............................................................................................................................1
Introduction ...................................................................................................................................... 3
Overview .......................................................................................................................................... 4
Level Descriptors of NSQF (BNQF 1-6) .........................................................................................5
List of Abbreviations .......................................................................................................................6
Approval of Competency Standard ..................................................................................................7
Course Structure...............................................................................................................................8
Units & Elements at Glance .............................................................................................................9
Generic Competencies ...................................................................................................................11
GCU14L2V1: Perform negotiation Skills ..................................................................................... 12
OU015L4V1: Develop Entrepreneurship Skills ............................................................................ 15
Sector Specific Competencies........................................................................................................19
SSIS002L4V1: Maintain effective relationship with clients/customers ........................................ 20
SSIS003L4V1: Manage Beauty Care Business ............................................................................. 23
Occupation Specific Competencies ...............................................................................................26
OUSC001L4V1: Provide Aroma Therapy..................................................................................... 27
OUSC002L4V1: Provide Bamboo Therapy .................................................................................. 32
OUSC002L4V1: Provide Stone Therapy....................................................................................... 37
Development of Competency Standard .........................................................................................42
Validation of Competency Standard by Standard and Curriculum Validation Committee (SCVC)
........................................................................................................................................................43
Copyright .......................................................................................................................................44

Competency Standard on Skin Care (Level-4) Page 1 of 44

Introduction

The NSDA aims to enhance an individual’s employability by certifying completeness with

skills. NSDA works to expand the skilling capacity of identified public and private training
providers qualitatively and quantitatively. It also aims to establish and operationalize a
responsive skill ecosystem and delivery mechanism through a combination of well-defined set
of mechanisms and necessary technical supports.

Key priority economic growth sectors identified by the government have been targeted by
NSDA to improve current job skills along with existing workforce to ensure required skills to
industry standards. Training providers are encouraged and supported to work with industry to
address identified skills and knowledge to enable industry growth and increased employment
through the provision of market responsive inclusive skills training program. "Skin Care" is
selected as one of the priority occupations of Informal Sector. This standard is developed to
adopt a demand driven approach to training with effective inputs from Industry Skills Councils
(ISC’s), employer associations and employers.

Generally, a competency standard informs curriculum, learning materials, assessment and

certification of trainees enrolled in Skills Training. Trainees who successfully pass the
assessment will receive a qualification in the National Skills Qualification Framework and will
be listed on the NSDA’s online portal.

This competency standard is developed to improve skills and knowledge in accordance with
the job roles, duties and tasks of the occupation and ensure that the required skills and
knowledge are aligned to industry requirements. A series of stakeholder consultations,
workshops were held to develop this document.

The document also details the format, sequencing, wording and layout of the Competency
Standard for an occupation which is comprised of Units of Competence and its corresponding
Elements.

Competency Standard on Skin Care (Level-4) Page 3 of 44

Overview

A competency standard is a written specification of the knowledge, skills and attitudes

required for the performance of an occupation, trade or job corresponding to the industry
standard of performance required in the workplace.
The purpose of a competency standards is to:
▪ provide a consistent and reliable set of components for training, recognising and
assessing people’s skills, and may also have optional support materials
▪ enable industry recognised qualifications to be awarded through direct assessment of
workplace competencies
▪ encourage the development and delivery of flexible training which suits individual and
industry requirements
▪ encourage learning and assessment in a work-related environment which leads to
verifiable workplace outcomes
Competency standards are developed by a working group comprised of representative from
NSDA, Key Institutions, ISC, and industry experts to identify the competencies required of an
occupation in Informal Sector.
Competency standards describe the skills, knowledge and attitude needed to perform
effectively in the workplace. CS acknowledge that people can achieve technical and vocational
competency in many ways by emphasizing what the learner can do, not how or where they
learned to do it.
With competency standards, training and assessment may be conducted at the workplace or at
training institute or any combination of these.
Competency standards consist of a number of units of competency. A unit of competency
describes a distinct work activity that would normally be undertaken by one person in
accordance with industry standards.
Units of competency are documented in a standard format that comprises of:
▪ unit title
▪ nominal duration
▪ unit code
▪ unit descriptor
▪ elements and performance criteria
▪ variables and range statement
▪ curricular content guide
▪ assessment evidence guide
Together, all the parts of a unit of competency:
▪ describe a work activity
▪ guide the assessor to determine whether the candidate is competent or not yet
competent
The ensuing sections of this document comprise of a description of the relevant occupation,
trade or job with all the key components of a unit of competency, including:
▪ a chart with an overview of all Units of Competency for the relevant occupation, trade or
job including the Unit Codes and the Unit of Competency titles and corresponding
Elements
▪ the Competency Standard that includes the Unit of Competency, Unit Descriptor,
Elements and Performance Criteria, Range of Variables, Curricular Content Guide and
Assessment Evidence Guide.
▪ the Competency Standard that includes the Unit of Competency, Unit Descriptor,
Elements and Performance Criteria, Range of Variables, Curricular Content Guide and
Assessment Evidence Guide

Competency Standard on Skin Care (Level-4) Page 4 of 44

 Competency Standards for National Skill Certificate –4 in
Skin Care in Informal Sector
Level Descriptors of NSQF (BNQF 1-6)

Level & Job Knowledge Domain Skills Domain Responsibility Domain

classification

Specialised and wider range of

Comprehensive actual and
cognitive and practical skills required Work under broad guidance and self-
theoretical knowledge within a
to provide leadership in the motivation to execute strategic and
6-Mid-Level specific work or study area
development of creative solutions to operational plan/s. Lead lower-level
Manager/ Sub with an awareness of the
defined problems. Communicate management. Diagnose and resolve
Assistant Engineer validity and limits of that
professional issues and solutions to problems within and among work
knowledge, able to analyse,
the team and to external groups.
compare, relate and evaluate.
partners/users.
Broad knowledge of the Broad range of cognitive and
Work under guidance of management
underlying, concepts, practical skills required to generate
and self-direction to resolve specific
principles, and processes in a solutions to specific problems in one
issues. Lead and take responsibility for
5-Supervisor specific work or study area, or more work or study areas.
the work and actions of group/team
able to scrutinize and break Communicate practice-related
members. Bridge between
information into parts by problems and possible solutions to
management.
identifying motives or causes. external partners.
A range of cognitive and practical
skills required to accomplish tasks
Broader knowledge of the
and solve problems by selecting and Work under minimal supervision in
underlying, concepts,
applying the full range of methods, specific contexts in response to
principles, and processes in a
4-Highly Skilled tools, materials and information. workplace requirements. Resolve
specific work or study area,
Worker Communicate using technical technical issues in response to
able to solve problems to new
terminology and IT technology with workplace requirements and
situations by comparing and
partners and users as per workplace lead/guide a team/ group.
applying acquired knowledge.
requirements.

Basic cognitive and practical skills

Moderately broad knowledge required to use relevant information
in a specific work or study in order to carry out tasks and to Work or study under supervision with
area, able to perceive ideas and solve routine problems using simple considerable autonomy. Participate in
3-Skilled Worker
abstract from drawing and rules and tools. Communicate with teams and responsible for group
design according to workplace his team and limited external coordination.
requirements. partners upholding the values,
nature and culture of the workplace
2-Semi Skilled Basic understanding of
Skills required to carry out simple
Worker underpinning knowledge in a
tasks, communicate with his team in Work or study under supervision in a
specific work or study area,
the workplace presenting and structured context with limited scope
able to interpret and apply
discussing results of his work with of manipulation
common occupational terms
required clarity.
and instructions.
Elementary understanding of
Specific Basic skills required to
ability to interpret the
carry out simple tasks. Interpret
underpinning knowledge in a Work under direct supervision in a
1 –Basic Skilled occupational terms and present the
specific study area, able to structured context with limited range
Worker results of own work within guided
interpret common of responsibilities.
work environment/ under
occupational terms and
supervision.
instructions.

Competency Standard on Skin Care (Level-4) Page 5 of 44

List of Abbreviations

CS - Competency Standard

GAD - Gender and Development

ISC - Industry Skills Council

NSDA - National Skills Development Authority

NSQF - National Skills Qualifications Framework

OSH - Occupational Safety and Health

PPE - Personal Protective Equipment

SCVC - Standards and Curriculum Validation Committee

SPF - Sun protection factor

STP - Skills Training Provider

SOP - Standard Operating Procedure

UoC - Unit of Competency

Competency Standard on Skin Care (Level-4) Page 6 of 44

 Approval of Competency Standard

Name and Designation Signature

Dulal Krishna Saha

Executive Chairman (Secretary)
National Skills Development Authority

Md. Nurul Amin

Member (Registration & Certification)
Joint Secretary
National Skills Development Authority
Quamrun Naher Siddiqua
Member (Coordination & Assessment)
Joint Secretary
National Skills Development Authority
Dr. Md. Ziauddin
Member (Admin & Finance)
Joint Secretary
National Skills Development Authority
Alif Rudaba
Member (Planning & Skills Standard)
Joint Secretary
National Skills Development Authority

Competency Standard on Skin Care (Level-4) Page 7 of 44

 Competency Standards for National Skill Certificate – 4 in
Skin Care in Informal Sector
Course Structure

UoC Nominal
SL Unit Code and Title
Level (Hours)

Generic Competencies 40

1. GU004L2V1 Perform negotiation skills 3 24

2. GU015L4V1 Develop Entrepreneurship Skills 4 16

Sector Specific Competencies 25

Maintain Effective Relationship with
3. SUIS002L4V1 4 10
Clients/Customers

4. SUIS003L4V1 Manage Beauty Care Business 4 15

Occupation Specific Competencies 235

5. OUSC001L4V1 Provide Aroma Therapy 4 85

6. OUSC002L4V1 Provide Bamboo Therapy 4 80

7. OUSC003L4V1 Provide Stone Therapy 4 70

Total Nominal Learning Hours 300

Competency Standard on Skin Care (Level-4) Page 8 of 44

Units & Elements at Glance

Generic Competencies

Unit of Duration
Code Elements of Competency
Competency (Hours)
1. Plan negotiations
Perform negotiation
GU004L2V1 2. Participate in negotiations 24
skills
1. Recognize concept of
entrepreneurship
2. Functions of entrepreneur
Develop 3. Explain role of entrepreneur in
OU015L4V1 Entrepreneurship economic development 16
Skills 4. Plan for business and marketing
5. Explain small business
Interpret reasons of failure and
success in small business

Sector Specific Competencies

1. Maintain a professional image

Maintain Effective 2. Meet client/customer
SUIS002L4V1 Relationship with requirements 10
Clients/Customers 3. Build credibility with customers
clients
1. Promote beauty care business
Manage Beauty 2. Manage inventory
SUIS003L4V1 15
Care Business 3. Manage financial management
Manage human resources

Competency Standard on Skin Care (Level-4) Page 9 of 44

Occupation Specific Competencies
1. Prepare client
2. Select and collect materials and
machines
Provide Aroma
OUSC001L4V1 3. Perform aroma therapy 85
Therapy
4. Apply finishing touches
5. Perform post services activities
6. Perform clean and store
1. Prepare client
2. Select and collect materials and
machines
Perform Bamboo
OUSC002L4V1 3. Perform bamboo therapy 80
Therapy
4. Apply finishing touches
5. Perform post services activities
6. Perform clean and store
1. Prepare client
2. Select and collect materials and
machines
Perform Stone
OUSC003L4V1 3. Perform stone therapy 70
Therapy
4. Apply finishing touches
5. Perform post services activities
6. Perform clean and store

Competency Standard on Skin Care (Level-4) Page 10 of 44

Generic Competencies

Competency Standard on Skin Care (Level-4) Page 11 of 44

 Unit Code and Title GCU14L2V1: Perform negotiation Skills
Nominal Hours 24 Hours
This unit covers the knowledge, skills, and attitude required
to practice negotiation skills.
Unit Descriptor
It includes plan and participate in negotiations
Performance Criteria
Elements of Competency Bold & Underlined terms are elaborated in the Range of
Variables Training Components
1.1 Information on preparing for negotiation are identified
and included in the plan
1.2 Information on creating non-verbal environments for
positive negotiating is identified and included in the plan
1.3 Information on active listening is identified and included
1. Plan negotiations
in the plan
1.4 Information on different questioning techniques is
identified and included in the plan
1.5 Information is checked to ensure it is correct and up-to
date
2.1 Criteria for successful outcome are agreed upon by all
parties
2.2 Desired outcome of all parties is considered
2.3 Appropriate language is used throughout the negotiation
2.4 A variety of questioning techniques are used for
2. Participate in
justification
negotiations
2.5 The issues and processes are documented and agreed
upon by all parties
2.6 Possible solutions are discussed and their viability
assessed
2.7 Areas for agreement are confirmed and recorded
2.8 Follow-up action is agreed upon by all parties
Range of Variables
Variable Range (may include but not limited to):
1.1 Background information on other parties to the
negotiation
1.2 Good understanding of topic to be negotiated
1.3 Clear understanding of desired outcome/s
1. Preparing for
1.4 Personal attributes
negotiation
1.4.1 Self esteem
1.4.2 Self esteem
1.4.3 Objectivity
1.5 Interpersonal skills

Competency Standard on Skin Care (Level-4) Page 12 of 44

 1.5.1 Listening/reflecting
1.5.2 Non-verbal communication
1.5.3 Assertiveness
1.5.4 Behaviour labelling
1.6 Analytic skills
1.6.1 Observing differences between content and
process
1.6.2 Identifying bargaining information
1.6.3 Applying strategies to manage process
1.6.4 Applying steps in negotiating process
2.1 Friendly reception.
2. Non-verbal 2.2 Warm and welcoming room
environments 2.3 Refreshments offered
2.4 Lead in conversation before negotiation begins
3.1 Attentive
3.2 Don’t interrupt
3. Active listening 3.3 Good posture
3.4 Maintain eye contact
3.5 Reflective listening
4.1 Direct
4. Questioning techniques 4.2 Indirect
4.3 Human Open-ended
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent and recent and meet the
requirements of the current version of the Unit of Competency
Assessment required evidence that the candidate:
1. Critical Aspects of 1.1 Demonstrated sufficient knowledge of the factors
Competency influencing negotiation to achieve agreed outcome
1.2 Participated in negotiation with at least one person
to achieve an agreed outcome
2.1 Codes of practice and guidelines for the organization
2.2 Organization policy and procedures for negotiations
2.3 Decision making and conflict resolution strategies
2. Underpinning procedures
Knowledge 2.4 Problem solving strategies on how to deal with
unexpected questions and attitudes during negotiation
2.5 Flexibility
2.6 Empathy
3.1 Interpersonal skills to develop rapport with other parties
3.2 Communication skills (verbal and listening)
3. Underpinning Skills
3.3 Observation skills
3.4 Negotiation skills

Competency Standard on Skin Care (Level-4) Page 13 of 44

 4.1 Commitment to occupational health and safety
4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4.4 Environmental concerns
4. Underpinning Attitudes
4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace
The following resources must be provided:
5. Resource Implications 5.1 Room with facilities necessary for the negotiation
process
5.2 Relevant specifications or work instructions
Methods of assessment may include but not limited to:
6.1 Direct observation
6. Methods of Assessment 6.2 Written test
6.3 Demonstration
6.4 Oral questioning
6.5 Portfolio
7.1 Competency assessment must be done in a training centre
or in an actual or simulated work place after Completion
7. Context of Assessment of the training module
7.2 Assessment should be done by NSDA certified assessor
or nominated assessors
Accreditation Requirements
Training Providers must be accredited by NSDA, the National Quality Assurance Body, or
a body with delegated authority for quality assurance to conduct training and assessment
against this unit of competency for credit towards the award of national skills qualification.
Accredited providers assessing against this unit of competency must meet the quality
assurance requirements set by NSDA.

Competency Standard on Skin Care (Level-4) Page 14 of 44

 Unit Code and Title OU015L4V1: Develop Entrepreneurship Skills
Nominal Hours 16 Hours
This unit covers the knowledge, skills and attitudes required to
develop entrepreneurship skills.

It specially includes recognizing concept of entrepreneurship,

Unit Descriptor
functions of entrepreneur explaining role of entrepreneur in
economic development, planning for business and marketing,
explaining small business and Interpreting reasons of failure and
success in small business.
Performance Criteria
Elements of
Bold and Underlined terms are elaborated in the Range of
Competency
Variables
1.1 Entrepreneurship is defined
1.2 Advantages of entrepreneurship is discussed
1.3 Strength, Weakness, Opportunity and Threat (SWOT) is
analyzed for business
1. Recognize concept
1.4 Methods of operating salon in profitable manner is discussed
of Entrepreneurship
1.5 Importance of controlling expenses and cost saving methods
is discussed
1.6 The units of sale for different types of services are Identified
1.7 Future prospects of business are Identified
2.1 Important aspects of business including selection
business place, services to render & monetary matters are d
iscussed
2.2 Different business situation and importance of
2. Explain functions of compiling data regarding clients, income, expenses are disc
Entrepreneur ussed
2.3 Goals for sales of business is identified
2.4 Source and way of financing in small business is
identified
2.5 Method for building a professional team is discussed
3.1 Plan to play vital role to boost economy by creating
3. Explain role of and providing new job opportunities are discussed
Entrepreneur in 3.2 Method to develop hiring plan as per need of business and
Economic importance of depositing contributions in government depa
Development rtments are discussed
3.3 Methods to generate maximum profits and expansion
plan of business is discussed
4. Plan for Business 4.1 Business plan is prepared as per market demands.
and marketing 4.2 Areas of business or services which are more profitable an
d popular in clients are identified

Competency Standard on Skin Care (Level-4) Page 15 of 44

 4.3 Services and products offered by the competitors is
analyzed and business strategy is made accordingly
4.4 Estimate of finance is prepared for required business
4.5 Methods for attaining knowledge of current market
trends are discussed
5.1 Small business is defined
5.2 Money management and cash flows are explained
5.3 Importance of customer satisfaction is discussed
5.4 Customers comfort policies is explained
5. Explain small 5.5 Importance of maintenance of record of purchases,
business sales, inventory and list of regular customers are
explained
5.6 Branding of business is explained
5.7 Methods to build team of honest workers on long term basi
s are explained
6.1 Fields of business causing loss is identified
6.2 Key factor for selection of proper suitable location of
business place easily accessible is discussed for
customers.
6.3 Factors annoying customers by action of workers are
6. Interpret reasons of Identified
failure and success in 6.4 Control of utility bills especially turning off extra lights
small business and ACs when client is not in service discussed
6.5 Importance to make purchases of best items keeping
in view quality, quantity and prices are explained
6.6 Communicate with the customers in effective
conversation and good relations are discussed
6.7 Time schedule is prepared for self-workers and services
Range of Variables

Variables Range (may include but not limited to):

Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent and recent and meet the
requirements of the current version of the Unit of Competency.
Assessment required evidence that the candidate:
1.1 Recognized concept of entrepreneurship
1.2 Functioned of entrepreneur
1. Critical Aspects of
1.3 Explained role of entrepreneur in economic development
Competency
1.4 Planned for business and marketing
1.5 Explained small business
1.6 Interpreted reasons of failure and success in small business

Competency Standard on Skin Care (Level-4) Page 16 of 44

 2.1 Describe the methods of running salon on profitable
2.2 manner.
2.3 Identify the cost saving methods.
2.4 List the services generally offered in salon.
2.5 Illustrate factors for forecasting of future market trends
2.6 Explain the planning techniques for services, rates and loca
tion identification for better business opportunities.
2.7 Describe the importance of client’s data and skills for
efficient financial controls of business.
2.8 Define the techniques for Increasing sales of business
2.9 Explain the Importance of team building.
2.10 Explain the role of creating job opportunities in
economy.
2.11 Explain the importance of appropriate and suitable work
force for the business, prevailing labor laws and prevailing
taxes levied on the business.
2.12 Describe the important factors for expansion plan accordin
g to demand and supply position prevailing in market.
2.13 Explain market trends
2.14 Define profitable and popular services of business.
2.15 Describe the procedure of implementation of business and
2. Underpinning
marketing plan.
Knowledge
2.16 Calculate Capital requirements for business.
2.17 State the possible sources of finance
2.18 Define the techniques of money management.
2.19 Describe the importance of customer’s satisfaction
and demands of clients.
2.20 Explain the Importance of customer’s comfort level in
terms of prices and services.
2.21 Illustrate the techniques of maintaining records of
purchases, sales and client’s data.
2.22 Describe the major Fields of business causing loss.
2.23 Explain the importance of easily accessible location
for setting up business.
2.24 Define the importance of good behavior of workers
with the customers.
2.25 Explain the methods of cost saving steps in salon.
2.26 Illustrate method of purchases of materials
competitively and cost efficiently
2.27 Describe the importance of pleasant communication
skills.
2.28 Explain the importance of time management and the
role of proper time

Competency Standard on Skin Care (Level-4) Page 17 of 44

 3.1 Applying skills of communicating
3.2 Applying skills of literacy and numeracy
3.3 Analyzing business environment
3.4 Planning for own business
3. Underpinning Skills 3.5 Using the effective tools to make presentations
3.6 Identifying business places
3.7 Identifying target customers
3.8 Maintaining business plan
3.9 Handling business promoting media and equipment
4.1 Commitment to occupational health and safety
4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4.4 Environmental concerns
4. Required Attitudes
4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace
The following resources must be provided:
5.1 Workplace (actual or simulated)
5.2 Fire extinguisher
5.3 Uninterrupted power supply
5. Resource Implications
5.4 Internet facilities
5.5 Adequate Surveillance devices
5.6 Manuals, catalogs and magazine
5.7 Competency Based Learning Materials (CBLM)
Methods of assessment may include but not limited to:
6. Methods of 6.1 Written test
Assessment 6.2 Demonstration
6.3 Oral questioning
6.4 Portfolio
7.1 Competency assessment must be done in a training center or
in an actual or simulated work place after completion of the
7. Context of Assessment
training module
7.2 Assessment should be done by NSDA certified assessor

Accreditation Requirements
Training Providers must be accredited by NSDA, the National Quality Assurance Body, or a
body with delegated authority for quality assurance to conduct training and assessment against
this unit of competency for credit towards the award of national skills qualification. Accredited
providers assessing against this unit of competency must meet the quality assurance
requirements set by NSDA.

Competency Standard on Skin Care (Level-4) Page 18 of 44

Sector Specific Competencies

Competency Standard on Skin Care (Level-4) Page 19 of 44

 SSIS002L4V1: Maintain effective relationship
Unit Code and Title
with clients/customers
Nominal Hours 10 Hours
This unit covers the knowledge, skills and attitudes required in
building and maintaining an effective relationship with clients.
Unit Descriptor
It includes maintain a professional image, meet client/ customer
requirements and build credibility with customers/clients.
Performance Criteria
Elements of Competency Bold and Underlined terms are elaborated in the Range of
Variables
1. Maintain a professional 1.1 Uniform and personal grooming is maintained
image 1.2 Personal presence is maintained according to employer
standards
1.3 Visible work area is kept tidy and uncluttered
1.4 Equipment is stored as per workplace standard
2. Meet client/customer 2.1 Client requirements are identified and understood by
requirements referral to the assignment instructions
2.2 Client requirements are met
2.3 Change is done to client’s needs and requirements
monitored and appropriate action taken
2.4 All communication with the client or customer is cleared
and complied with assignment requirements
3. Build credibility with 3.1 Client expectations for reliability, punctuality and
customers/ clients appearance is adhered
3.2 Possible causes of client/customer dissatisfaction are
identified, dealt with and recorded
3.3 Clients are fully informed of all relevant security matters
Range of variables
Variables Range (may include but not limited to):
1. Personal Presence 1.1 Stance
1.2 Posture
1.3 Body Language
1.4 Demeanor
1.5 Grooming
2. Employer Standards 2.1 Standing Orders
3. Client Requirements 3.1 Assignment Instructions
3.2 Post Orders
3.3 Scope to modify instructions/orders in light of changed
situations

Competency Standard on Skin Care (Level-4) Page 20 of 44

4. Assignment 4.1 Writing
Instructions 4.2 Verbally
4.3 Electronically
5. Client’s Needs and 5.1 Review of the client brief and/or assignment instructions
Requirements 5.2 Discussion with the client/customer
6. Appropriate Action 6.1 Implementing required changes
6.2 Referral to appropriate employer personnel
6.3 Clarification of client needs and instructions
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent and recent and meet the
requirements of the current version of the Unit of Competency
Assessment required evidence that the candidate:
1.1 Maintained a professional image
1.2 Interpreted client/customer requirements from
information contained in the client brief and/or
assignment instructions
1. Critical aspects of
1.3 Dealt successfully with a variety of client/customer
competency
interactions
1.4 Monitored and acted on changing client or customer
needs
1.5 Met client/customer requirements
1.6 Built credibility with customers/clients
2.1. Uniform and personal grooming requirements of the
employer and the client
2. Underpinning 2.2. Occupational Health and safety requirement for the
knowledge assignment
2.3. Assignment Instructions
3.1. Attention to detail when completing client/employer
documentation
3.2. Interpersonal and communication skills required in client
contact assignments
3.3. Customer service skills required to meet client/customer
3. Underpinning Skills needs
3.4. Punctuality
3.5. Customer Service
3.6. Telephone Technique
3.7. Problem Solving and Negotiation
3.8. Maintaining Records
4.1 Commitment to occupational health and safety
4.2 Promptness in carrying out activities
4. Underpinning Attitudes 4.3 Sincere and honest to duties
4.4 Environmental concerns
4.5 Eagerness to learn

Competency Standard on Skin Care (Level-4) Page 21 of 44

 4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace.
The following resources must be provided:
5.1 Workplace (simulated or actual)
5.2 Different types of hand tools and power tools
5. Resource Implications
5.3 Work books
5.4 Hand tools and power tools operating and maintenance
manuals
Methods of assessment may include but not limited to:
6.1 Direct observation
6.2 Written test
6. Methods of Assessment
6.3 Demonstration
6.4 Oral questioning
6.5 Portfolio
7.1 Competency assessment must be done in a training
center or in an actual or simulated work place after
7. Context of Assessment
completion of the training module
7.2 Assessment should be done by NSDA certified assessor
Accreditation Requirements
Training Providers must be accredited by NSDA, the National Quality Assurance Body, or a
body with delegated authority for quality assurance to conduct training and assessment against
this unit of competency for credit towards the award of national skills qualification.
Accredited providers assessing against this unit of competency must meet the quality
assurance requirements set by NSDA.

Competency Standard on Skin Care (Level-4) Page 22 of 44

 Unit Code and Title SSIS003L4V1: Manage Beauty Care Business
Nominal Hours 15 Hours
This unit covers the knowledge, skills and attitudes required
to manage beauty care business.
Unit Descriptor It specially includes promoting beauty care business,
managing inventory, performing financial management and
managing human resources.
Performance Criteria
Elements of Competency Bold and Underlined terms are elaborated in the Range of
Variables
1.1 Promotional strategy of business is planned and
established
1.2 Business target is fixed and implementation plan is
established
1.3 Communication strategy to promote business is
1. Promote beauty care
established and implemented
business
1.4 Competitors are identified and policy to handle
competitors is formulated
1.5 Market expansion strategies are formulated and
implemented as required
1.6 Follow up plan is formulated and executed as required
2.1 Economic ordering quantity of materials, semi-finished
products and products are determined
2.2 First in first out (FIFO) process is implemented as
required
2. Manage Inventory 2.3 Last in first out (LIFO) process is implemented as
required
2.4 Materials indenting method is described
2.5 Record of inventory is maintained
2.6 Invoice is maintained as required
3.1 Financial management outcomes are evaluated based on
3. Perform Financial the financial situations
Management 3.2 Financial management decisions are made based on
the financial statements
4.1 Human resource management requirements are
identified
4. Manage Human 4.2 Jobs and tasks are analyzed as per requirements
Resources 4.3 Jobs and tasks are assigned within staffs
4.4 Training requirements staffs are identified
4.5 Training is provided to the staffs as per requirements
Range of Variables

Competency Standard on Skin Care (Level-4) Page 23 of 44

 Variables Range (may include but not limited to):
1. Promotional strategy 1.1 Branding
1.2 Advertisement
1.3 Core Training
1.4 Interior Design and decoration
1.5 Signage & Graphic Design
1.6 Physical facilities
1.7 Furniture
1.8 Initial purchasing
1.9 Additional Budget Guidelines
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent and recent and meet the
requirements of the current version of the Unit of Competency.
Assessment required evidence that the candidate:
1.1. Promoted beauty care business
1. Critical Aspects of
1.2. Managed inventory
Competency
1.3. Performed financial management
1.4. Managed human resources
2.1. Define business
2.2. Describe business promotion
2.3. Explain business communication
2.4. Characteristics and importance of SNS & video media
2.5. Analysis of business promotion in terms of times, envi
ronment and strategy targets
2.6. Inventory control
2. Underpinning Knowledge
2.7. Economic ordering quantity
2.8. LIFO and FIFO
2.9. Define personnel training
2.10. Methods of training
2.11. Use of film, pictures & videos as promotional contents
2.12. Basic Knowledge for the analysis of consumer
psychology
3.1. Using the effective tools to make presentations
3.2. Identifying business places
3. Underpinning Skills 3.3. Identifying target customers
3.4. Maintaining business plan
3.5. Handling business promoting media and equipment
4.1 Commitment to occupational health and safety
4.2 Promptness in carrying out activities
4. Required Attitudes 4.3 Sincere and honest to duties
4.4 Environmental concerns
4.5 Eagerness to learn

Competency Standard on Skin Care (Level-4) Page 24 of 44

 4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace
The following resources must be provided:
5.1 Workplace (actual or simulated)
5.2 Fire extinguisher
5.3 Uninterrupted power supply
5. Resource Implications
5.4 Internet facilities
5.5 Adequate Surveillance devices
5.6 Manuals, catalogs and magazine
5.7 Competency Based Learning Materials (CBLM)
Methods of assessment may include but not limited to:
6.1 Written test
6. Methods of Assessment 6.2 Demonstration
6.3 Oral questioning
6.4 Portfolio
7.1 Competency assessment must be done in a training
center or in an actual or simulated work place after
7. Context of Assessment
completion of the training module
7.2 Assessment should be done by NSDA certified assessor

Accreditation Requirements
Training Providers must be accredited by NSDA, the National Quality Assurance Body, or a
body with delegated authority for quality assurance to conduct training and assessment against
this unit of competency for credit towards the award of national skills qualification. Accredited
providers assessing against this unit of competency must meet the quality assurance
requirements set by NSDA.

Competency Standard on Skin Care (Level-4) Page 25 of 44

Occupation Specific Competencies

Competency Standard on Skin Care (Level-4) Page 26 of 44

 Unit Code and Title OUSC001L4V1: Provide Aroma Therapy
Nominal Hours 80 Hours
This unit covers the knowledge, skills and attitudes required
to provide aroma therapy.

Unit Descriptor It specially includes preparing client, selecting and collecting

materials and machines, performing aroma therapy, applying
finishing touches, performing post service activities and
perform clean and store.
Performance Criteria
Elements of Competency Bold and Underlined terms are elaborated in the Range of
Variables
1. Prepare clients 1.1 Types of clients are identified and restrictions are
determined through consultation
1.2 Client’s face and body condition are analyzed
following salon safety policies and procedures
1.3 Personal Protective equipment is prepared and used
according to OHS requirements and salon procedures
1.4 Shape of face, head, length and width are assessed
according to Clint’s built and height
1.5 Skin texture is analyzed according to skin care
requirements
1.6 Aroma therapy catalogue is presented to the client and
the Beauty therapy style is selected and agreed upon by
both parties
1.7 Personal belongings of the client are recorded and
stored as per workplace procedure
1.8 Protective clothing is provided to client according to
health and sanitation regulations
2. Select and collect 2.1 Materials, tools and implements are selected and
materials and machines collected as per skin requirements
2.2 Machine and devices are selected and collected as per
Beauty therapy requirements
2.3 Aroma therapy products are selected and collected as
per workplace standard
3. Perform aroma therapy 3.1. Customer skin and body texture are analyzed as per
standard procedure
3.2. Beauty therapy products are prepared as per aroma
therapy requirements ensuring therapy hygiene
3.3. After therapy effects and necessary actions need to be
taken is explained

Competency Standard on Skin Care (Level-4) Page 27 of 44

 3.4. Appropriate tools, machines, devices and implements
are prepared ensuring clients therapy hygiene
3.5. Appropriate materials, tools and Beauty therapy
implements are prepared and used according to client’s
desired Beauty therapy hygiene
3.6. Aroma therapy is performed according to Beauty
therapy style and established or acceptable procedures
3.7. Client’s safety and comfort are ensured during the
entire process
4. Apply finishing touches 4.1 Performance of aroma therapy is checked for accuracy
and finishing touches requirements
4.2 Clients feedback about therapy and comfort is
requested
4.3 Finishing touches tools are prepared according to
hygiene
4.4 Beauty therapy finishing product is applied as per
client’s requirements
4.5 Finishing care is performed as required following SOP
5. Perform post service 5.1 Client’s satisfaction is confirmed as per workplace
activities procedure
5.2 Client is advised on appropriate Face and body
maintenance
5.3 Customers review about service is requested and
recorded as per workplace procedure
6. Perform clean and store 6.1 Unused aroma therapy products are stored following
salon procedures
6.2 Tools and equipment are cleaned, sanitized and stored
according to OSH requirements
6.3 Waste materials are segregated and disposed according
to OSH requirements
Range of Variables

Variables Range (may include but not limited to):

1. Types of Clients 1.1 Adult
1.2 Senior citizen
1.3 Young Adult
1.4 Teenagers
2. Face & body condition 2.1 Porous
2.2 Damaged
2.3 Dry
2.4 Oily
2.5 Normal
2.6 Chemically Treated

Competency Standard on Skin Care (Level-4) Page 28 of 44

 2.7 De-hydrated
3. Personal Protective 3.1 Facial mask
equipment 3.2 Apron
3.3 Towels
3.4 Head Band
3.5 Sanitary suit
3.6 Sanitary cap
3.7 Hair cap
3.8 Sanitary gloves
3.9 Gown
3.10 Back cover clothing
3.11 Non-slippery rubber sole shoe
4. Shape of face 4.1 Rectangle or Elongated
4.2 Inverted / Pear
4.3 Heart
4.4 Oval
4.5 Triangular
4.6 Square
4.7 Diamond
4.8 Round
5. Skin Texture 5.1 Fine
5.2 Medium
5.3 Coarse
5.4 Wiry
6. Aroma therapy Catalogue 6.1 Men’s skin therapy Catalogue
6.2 Ladies skin therapy Catalogue
7. Materials, Tools and 7.1 Equipment
Implements 7.1.1 Therapy bed
7.1.2 Cold wave equipment
7.1.3 Tray
7.1.4 Head-shaped 3D mannequin
7.1.5 Utility Chair
7.1.6 Cabinet for Accessories
7.1.7 Cabinet for Clean Linens
7.1.8 Container for soiled linens
7.2 Tools and Implements
7.2.1 Massage oil cup
7.2.2 Massage oil cup holder
7.2.3 Sanitary container
7.2.4 Sanitary cotton barrel
7.2.5 Spatula
7.2.6 Disinfectant apparatus
7.2.7 Adopter

Competency Standard on Skin Care (Level-4) Page 29 of 44

 7.2.8 Multi-Tap/Plug
7.3 Materials
7.3.1 Towels
7.3.2 Wet wipes
7.3.3 Cotton swab
7.3.4 Sanitary cotton
7.3.5 Micro cotton swab
7.3.6 Sanitary cover
7.3.7 Sanitary bag
8. Aroma therapy products 8.1 Massage oil
8.1.1 Career oil
8.1.2 Essence oil
8.2 Massage oil setting
8.3 Power repair cream
8.4 Nutrition cream
8.5 Purified water
8.6 Vaseline
9. Face and body 9.1 Clean face and body regularly
maintenance 9.2 Use of face and body nutrition serum Product
9.3 Use sun screen and sun guard
9.4 Personalized face and body care products
10. Waste 10.1 Biodegradable
10.2 Non-Biodegradable
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent and recent and meet the
requirements of the current version of the Unit of Competency.
1.1 Prepared client
1.2 Selected and collected materials and machines
1. Critical Aspects of 1.3 Performed aroma therapy
Competency 1.4 Applied finishing touches
1.5 Performed post service activities
1.6 Performed clean and store
2.1 Describe aroma therapy
2.2 Application of aroma therapy
2.3 Aroma therapy techniques
2.4 Massaging techniques
2.5 Skin type
2. Underpinning Knowledge 2.6 Body line and muscle
2.7 Aroma therapy products and their use
2.8 Aroma therapy tool and equipment
2.9 Workplace policies and procedures
2.10 After therapy effects
2.11 Contraindication of aroma therapy
2.12 After therapy treatments

Competency Standard on Skin Care (Level-4) Page 30 of 44

 3.1 Receiving customers/client
3.2 Communicating with customers
3.3 Analyzing skin type and body lines
3.4 Maintaining personal health and hygiene
3. Underpinning Skills
3.5 Maintaining customers health and hygiene
3.6 Handling tools and equipment’s
3.7 Planning for own work
3.8 Maintaining green working practice
4.1 Commitment to occupational health and safety
4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4.4 Environmental concerns
4. Required Attitudes
4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace
The following resources must be provided:
5.1 Workplace (actual or simulated)
5.2 Tools and equipment
5.3 Quality materials for performing work activities
5.4 Fire extinguisher
5. Resource Implications
5.5 Uninterrupted power supply
5.6 3D Mannequin
5.7 Internet facilities
5.8 Adequate Surveillance devices
5.9 Manuals, catalogs and magazine
Methods of assessment may include but not limited to:
6.1 Written test
6. Methods of Assessment 6.2 Demonstration
6.3 Oral questioning
6.4 Portfolio
7.1 Competency assessment must be done in NSDA
accredited assessment centre
7. Context of Assessment
7.2 Assessment should be done by a NSDA
certified/nominated assessor
Accreditation Requirements
Training Providers must be accredited by NSDA, the National Quality Assurance Body, or a
body with delegated authority for quality assurance to conduct training and assessment against
this unit of competency for credit towards the award of national skills qualification. Accredited
providers assessing against this unit of competency must meet the quality assurance
requirements set by NSDA.

Competency Standard on Skin Care (Level-4) Page 31 of 44

 Unit Code and Title OUSC002L4V1: Provide Bamboo Therapy

Nominal Hours 80 Hours

This unit covers the knowledge, skills and attitudes required
to Provide Bamboo Therapy.

Unit Descriptor It specially includes preparing client, selecting and collecting

materials and machines, performing bamboo therapy,
applying finishing touches, performing post services and
performing clean and store.
Performance Criteria
Elements of Competency Bold and Underlined terms are elaborated in the Range of
Variables
1. Prepare client 1.1 Types of clients are identified and restrictions are
determined through consultation
1.2 Client’s face and body condition are analyzed
following salon safety policies and procedures
1.3 Personal Protective equipment is prepared and used
according to OSH requirements and salon procedures
1.4 Shape of face, head, length and width are assessed
according to his/her built and height
1.5 Skin texture is analyzed according to Skin therapy
requirements
1.6 Bamboo therapy catalogue is presented to the client
and the bamboo therapy style is selected and agreed
upon by both parties
1.7 Protective clothing is provided to client according to
health and sanitation regulations
2. Select and collect 2.1 Materials, tools and implements are selected and
materials and machines collected as per skin therapy requirements
2.2 Bamboos are selected and collected as per skin therapy
requirements
2.3 Bamboo therapy products are selected and collected
as per workplace standard
3. Perform bamboo therapy 3.1 Customer skin and body texture are analyzed as per
standard procedure
3.2 Skin therapy products are prepared as per bamboo
therapy requirements ensuring therapy hygiene
3.3 Appropriate tools, bamboos and implements are
prepared ensuring clients therapy hygiene
3.4 Bamboo therapy is performed according to skin therapy
style and established or acceptable procedures

Competency Standard on Skin Care (Level-4) Page 32 of 44

 3.5 Client’s safety and comfort are ensured during the
entire process
4. Apply finishing touches 4.1 Performance of bamboo therapy is checked for
accuracy and finishing touches requirements
4.2 Clients feedback about therapy and comfort is
requested
4.3 Finishing touches tools and materials are prepared
according to hygiene
4.4 Skin therapy finishing touches/techniques is applied as
per client’s requirements
5. Perform post service 5.1 Client’s satisfaction is confirmed as per workplace
activities procedure
5.2 Client is advised on appropriate Face and body
maintenance
5.3 Customers review about service is requested and
recorded as per workplace procedure
6. Perform clean and store 6.1 Bamboo and unused therapy products are stored
following salon procedures
6.2 Tools and equipment are cleaned, sanitized and stored
according to OSH requirements
6.3 Waste materials are segregated and disposed according
to OSH requirements
Range of Variables

Variables Range (may include but not limited to):

1.Types of Clients 1.1 Adult
1.2 Senior citizen
1.3 Young Adult
1.4 Teenagers
2.Face & body condition 2.1 Porous
2.2 Damaged
2.3 Dry
2.4 Oily
2.5 Normal
2.6 Chemically Treated
2.7 De-hydrated
3.Personal Protective 3.1 Facial mask
equipment 3.2 Apron
3.3 Towels
3.4 Head Band
3.5 Sanitary suit
3.6 Sanitary cap
3.7 Hair cap

Competency Standard on Skin Care (Level-4) Page 33 of 44

 3.8 Sanitary gloves
3.9 Gown
3.10 Back cover clothing
3.11 Non-slippery rubber sole shoe
4.Skin texture 4.1 Fine
4.2 Medium
4.3 Coarse
4.4 Wiry
5.Bamboo therapy catalogue 5.1 Men’s Skin therapy Catalogue
5.2 Ladies skin therapy Catalogue
6.Materials, Tools and 6.1 Supplies/Materials
Implements 6.2 Equipment
6.2.1 Therapy bed
6.2.2 Tray
6.2.3 Head-shaped 3D mannequin
6.2.4 Utility Chair
6.2.5 Cabinet for Accessories
6.2.6 Cabinet for Clean Linens
6.2.7 Container for soiled linens
6.2.8 Towel steamer
6.3 Tools and Implements
6.3.1 Bamboos
6.3.2 Bamboo sticks
6.3.3 Massage oil cup
6.3.4 Massage oil cup holder
6.3.5 Sanitary container
6.3.6 Sanitary cotton barrel
6.3.7 Spatula
6.3.8 Disinfectant apparatus
6.4 Materials
6.4.1 Towels
6.4.2 Wet wipes
6.4.3 Cotton swab
6.4.4 Heating pad
6.4.5 Sanitary cotton
6.4.6 Micro cotton swab
6.4.7 Sanitary cover
6.4.8 Sanitary bag
7.Bamboo therapy products 7.1 Massage oil
7.1.1 Career oil
7.1.2 Essence oil
7.2 Massage oil setting
7.3 Power repair cream

Competency Standard on Skin Care (Level-4) Page 34 of 44

 7.4 Nutrition cream
7.5 Purified water
7.6 Vaseline
8.Face and body 8.1 Clean face and body regularly
maintenance 8.2 Use of face and body nutrition serum Product
8.3 Use sun screen and sun guard
8.4 Personalized face and body care products
9.Waste 9.1 Biodegradable
9.2 Non-Biodegradable
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent and recent and meet the
requirements of the current version of the Unit of Competency.
Assessment required evidence that the candidate:
1.1 Prepared client
1.2 Selected and collected materials and machines
1. Critical Aspects of
1.3 Performed bamboo therapy
Competency
1.4 Applied finishing touches
1.5 Performed post service activities
1.6 Performed clean and store
2.1 Describe bamboo therapy
2.2 Application of bamboo therapy
2.3 Bamboo therapy techniques
2.4 Massaging techniques
2.5 Skin type
2.6 Stroking techniques
2. Underpinning Knowledge 2.7 Body line and muscle
2.8 Bamboo therapy products and their use
2.9 Bamboo therapy tools and equipment
2.10 Workplace policies and procedures
2.11 After therapy effects
2.12 Contra-indications of Bamboo therapy
2.13 After therapy treatments
3.1 Receiving customers/client
3.2 Communicating with customers
3.3 Analyzing skin type and body lines
3.4 Applying stroking techniques
3.5 Applying massaging techniques
3. Underpinning Skills
3.6 Maintaining personal health and hygiene
3.7 Maintaining customers health and hygiene
3.8 Handling tools and equipment’s
3.9 Planning for own work
3.10 Maintaining green working practice
4.1 Commitment to occupational health and safety
4. Required Attitudes 4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties

Competency Standard on Skin Care (Level-4) Page 35 of 44

 4.4 Environmental concerns
4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace
The following resources must be provided:
5.1 Workplace (actual or simulated)
5.2 Tools and equipment
5.3 Quality materials for performing work activities
5.4 Fire extinguisher
5. Resource Implications
5.5 Uninterrupted power supply
5.6 3D Mannequin
5.7 Internet facilities
5.8 Adequate Surveillance devices
5.9 Manuals, catalogs and magazine
Methods of assessment may include but not limited to:
6.1 Written test
6. Methods of Assessment 6.2 Practical Demonstration
6.3 Oral questioning
6.4 Portfolio
7.1 Competency assessment must be done in a training
center or in an actual or simulated work place after
7. Context of Assessment completion of the training module
7.2 Assessment should be done by NSDA certified
assessor
Accreditation Requirements
Training Providers must be accredited by NSDA, the National Quality Assurance Body, or a
body with delegated authority for quality assurance to conduct training and assessment against
this unit of competency for credit towards the award of national skills qualification. Accredited
providers assessing against this unit of competency must meet the quality assurance
requirements set by NSDA.

Competency Standard on Skin Care (Level-4) Page 36 of 44

 Unit Code and Title OUSC002L4V1: Provide Stone Therapy

Nominal Hours 70 Hours

This unit covers the knowledge, skills and attitudes required
to provide stone therapy.

Unit Descriptor It specially includes preparing client, selecting and collecting

materials and machines, performing stone therapy, applying
finishing touches, performing post services and performing
clean and store.
Performance Criteria
Elements of Competency Bold and Underlined terms are elaborated in the Range of
Variables
1. Prepare client 1.1 Types of clients are identified and restrictions are
determined through consultation
1.2 Client’s face and body condition are analyzed
following salon safety policies and procedures
1.3 Personal Protective equipment is prepared and used
according to OSH requirements and salon procedures
1.4 Shape of face, head, length and width are assessed
according to his/her built and height
1.5 Beauty texture is analyzed according to skin therapy
requirements
1.6 Stone therapy catalogue is presented to the client and
the Skin therapy style is selected and agreed upon by
both parties
1.7 Protective clothing is provided to client according to
health and sanitation regulations
2. Select and collect 2.1 Materials, tools and implements are selected and
materials and machines collected as per skin therapy requirements
2.2 Stones are selected and collected as per stone therapy
requirements
2.3 Stone therapy products are selected and collected as
per workplace standard
3. Perform stone therapy 3.1 Customer skin and body texture are analyzed as per
standard procedure
3.2 Skin therapy products are prepared as per stone therapy
requirements ensuring therapy hygiene
3.3 Stones are heated and prepared as per therapy
requirements following SOP
3.4 After therapy effects and necessary actions need to be
taken is explained

Competency Standard on Skin Care (Level-4) Page 37 of 44

 3.5 Appropriate materials, tools and skin therapy
implements are prepared and used according to client’s
desired Beauty therapy hygiene
3.6 Stones therapy is performed according to skin therapy
style and established or acceptable procedures
3.7 Client’s safety and comfort are ensured during the
entire process
4. Apply finishing touches 4.1 Performance of stone therapy is checked for accuracy
and finishing touches requirements
4.2 Clients feedback about therapy and comfort is
requested
4.3 Finishing touches tools and materials are prepared
according to hygiene
4.4 Beauty therapy finishing touches/techniques is applied
as per client’s requirements
5. Perform post service 5.1 Client’s satisfaction is confirmed as per workplace
activities procedure
5.2 Client is advised on appropriate Face and body
maintenance
5.3 Customers review about service is requested and
recorded as per workplace procedure
6. Perform clean and store 6.1 Stones and unused therapy products are stored
following salon procedures
6.2 Tools and equipment are cleaned, sanitized and stored
according to OSH requirements
6.3 Waste materials are segregated and disposed according
to OSH requirements
Range of Variables

Variables Range (may include but not limited to):

1. Types of Clients 1.1 Adult
1.2 Senior citizen
1.3 Young Adult
1.4 Teenagers
2. Face & body condition 2.1 Porous
2.2 Damaged
2.3 Dry
2.4 Oily
2.5 Normal
2.6 Chemically Treated
2.7 De-hydrated
3. Personal Protective 3.1 Facial mask
equipment 3.2 Apron

Competency Standard on Skin Care (Level-4) Page 38 of 44

 3.3 Towels
3.4 Head Band
3.5 Sanitary suit
3.6 Sanitary cap
3.7 Hair cap
3.8 Sanitary gloves
3.9 Gown
3.10 Back cover clothing
3.11 Non-slippery rubber sole shoe
4. Skin texture 4.1 Fine
4.2 Medium
4.3 Coarse
4.4 Wiry
5. Stone therapy Catalogue 5.1 Men’s skin therapy Catalogue
5.2 Ladies skin therapy Catalogue
6. Materials, Tools and 6.1 Supplies/Materials
Implements 6.2 Equipment
6.2.1 Therapy bed
6.2.2 Tray
6.2.3 Stone heater
6.2.4 Head-shaped 3D mannequin
6.2.5 Utility Chair
6.2.6 Cabinet for Accessories
6.2.7 Cabinet for Clean Linens
6.2.8 Container for soiled linens
6.2.9 Towel steamer
6.3 Tools and Implements
6.3.1 Stones
6.3.2 Stone sticks
6.3.3 Massage oil cup
6.3.4 Massage oil cup holder
6.3.5 Sanitary container
6.3.6 Sanitary cotton barrel
6.3.7 Spatula
6.3.8 Disinfectant apparatus
6.4 Materials
6.4.1 Towels
6.4.2 Wet wipes
6.4.3 Cotton swab
6.4.4 Heating pad
6.4.5 Sanitary cotton
6.4.6 Micro cotton swab
6.4.7 Sanitary cover

Competency Standard on Skin Care (Level-4) Page 39 of 44

 6.4.8 Sanitary bag
7. Stone therapy products 7.1 Massage oil
7.1.1 Career oil
7.1.2 Essence oil
7.2 Massage oil setting
7.3 Power repair cream
7.4 Nutrition cream
7.5 Purified water
7.6 Vaseline
8. Face and body 8.1 Clean face and body regularly
maintenance 8.2 Use of face and body nutrition and serum
8.3 Use sun screen and sun guard
8.4 Personalized face and body care products
9. Waste 9.1 Biodegradable
9.2 Non-Biodegradable
Evidence Guide
The evidence must be authentic, valid, sufficient, reliable, consistent and recent and meet the
requirements of the current version of the Unit of Competency.
Assessment required evidence that the candidate:
1.1 Prepared client
1.2 Selected and collected materials and machines
1. Critical Aspects of
1.3 Performed stone therapy
Competency
1.4 Applied finishing touches
1.5 Perform post services
1.6 Performed clean and store
2.1 Describe stone therapy
2.2 Application of stone therapy
2.3 Stone therapy techniques
2.4 Massaging techniques
2.5 Massaging oils
2.6 Skin type
2.7 Body texture
2. Underpinning Knowledge 2.8 Stroking techniques
2.9 Body line and muscle
2.10 Stone therapy products and their use
2.11 Stone therapy tool and equipment
2.12 Workplace policies and procedures
2.13 After therapy effects
2.14 Contra-indications of stone therapy
2.15 After therapy treatments
3.1 Receiving customers/client
3. Underpinning Skills 3.2 Communicating with customers
3.3 Analyzing skin type and body texture

Competency Standard on Skin Care (Level-4) Page 40 of 44

 3.4 Applying stroking techniques
3.5 Applying massaging techniques
3.6 Maintaining personal health and hygiene
3.7 Maintaining customers health and hygiene
3.8 Handling tools and equipment’s
3.9 Planning for own work
3.10 Maintaining green working practice
4.1 Commitment to occupational health and safety
4.2 Promptness in carrying out activities
4.3 Sincere and honest to duties
4.4 Environmental concerns
4. Required Attitudes
4.5 Eagerness to learn
4.6 Tidiness and timeliness
4.7 Respect for rights of peers and seniors in workplace
4.8 Communication with peers and seniors in workplace
The following resources must be provided:
5.1 Workplace (actual or simulated)
5.2 Tools and equipment
5.3 Quality materials for performing work activities
5.4 Fire extinguisher
5. Resource Implications
5.5 Uninterrupted power supply
5.6 3D Mannequin
5.7 Internet facilities
5.8 Adequate Surveillance devices
5.9 Manuals, catalogs and magazine
Methods of assessment may include but not limited to:
6.1 Written test
6. Methods of Assessment 6.2 Demonstration
6.3 Oral questioning
6.4 Portfolio
7.1 Competency assessment must be done in a training
center or in an actual or simulated work place after
7. Context of Assessment
completion of the training module
7.2 Assessment should be done by NSDA certified assessor

Accreditation Requirements
Training Providers must be accredited by NSDA, the National Quality Assurance Body, or a
body with delegated authority for quality assurance to conduct training and assessment against
this unit of competency for credit towards the award of national skills qualification. Accredited
providers assessing against this unit of competency must meet the quality assurance
requirements set by NSDA.

Competency Standard on Skin Care (Level-4) Page 41 of 44

Development of Competency Standard
The Competency Standards for National Skills Certificate in Skin care, Level-4 is developed
by NSDA on 06 to 09 December 2021.

Members of the Competency Standard Development Committee

Kaniz Almas Khan, Managing Director, Persona Hair & Beauty,

1. Member
Cell: 01711522580, Email: nusrat@persona.com.bd

Rahima Sultana, CEO, Harmony Spa and Epique Institute, Cell:

2. Member
01711563309, Email: harmony.spa01@gmail.com
Sultana Shahina Afrin (Mousumi), Managing Director, Herb’s
3. Ayurvedic Skin and Hair Clinic, Cell: 01711736560, Member
Email: herbsbd@gmail.com
Sadia Islam, Owner of AQSA, Cell: 01791728085,
4. Member
Email: sadia.ujjwala@gmail.com
Farhana Trina, CEO Jesica Makeover Studio and Training Center,
5. Member
Cell: 01705792645, Email: farhana.trina2019@gmail.com
6. Mr. LEE SUNG YEOB, CEO, IPSN, Korea Member

7. Mr. SIM JIN KWANG, Director, IPSN, Expert, Korea Member

8. Mr. LEE SEON JEO, Makeup professor, IPSN, Korea Member

9. Mr. KIM SE JUNG, Expert, Korea Member

10. Mr. PYO MYOUNG SUK, Expert, Korea Member

11. Mr. NAM MI OK, Expert, Korea Member

Dr. Md. Shahadat Hossain, Specialist (CS, CBC & Assessment),

12. Member
NSDA, Cell: +88 01715360652, Email: hossainsm61@gmail.com
Md. Amir Hossain, Process Expert, NSDA, Cell: +88 01631-670 445,
13. Member
Email: razib.consultant@yahoo.com
Md. Quamruzzaman, Director (Skills Standard), NSDA,
14. Member
Cell: +88 01819189320 Email: qzaman40@yahoo.com

Competency Standard on Skin Care (Level-4) Page 42 of 44

Validation of Competency Standard by Standard and Curriculum Validation
Committee (SCVC)
The Competency Standards for National Skills Certificate in Skin care, Level-4 is validated
by SCVC on 11-12 January 2022.
Members of the SCVC

Mirza Nurul Ghani Shovon, Chairman, Informal ISC,

1. Chairperson
Cell: 01711 263861, Email: nasicbbd@gmail.com
Kaniz Almas Khan, Managing Director, Persona Hair & Beauty,
2. Member
Cell: 01711522580, Email: nusrat@persona.com.bd
Rahima Sultana, CEO, Harmony Spa and Epique Institute, Cell:
3. Member
01711563309, Email: harmony.spa01@gmail.com
Sultana Shahina Afrin (Mousumi), Managing Director, Herb’s
4. Ayurvedic Skin and Hair Clinic, Cell: 01711736560, Member
Email: herbsbd@gmail.com
Rozy Hossain, Jesica Skin care and Training center, Jessore.
5. Member
Cell: 01711340280, Email: rozyhossain3@gmail.com

6. Mr. LEE SUNG YEOB, CEO, IPSN, Korea Member

7. Mr. SIM JIN KWANG, Director, IPSN, Expert, Korea Member

8. Mr. LEE SEON JEO, Makeup professor, IPSN, Korea Member

9. Mr. KIM SE JUNG, Expert, Korea Member

10. Mr. PYO MYOUNG SUK, Expert, Korea Member

11. Mr. NAM MI OK, Expert, Korea Member

Dr. Md. Shahadat Hossain, Specialist (CS, CBC & Assessment),
12. Member
NSDA, Cell: +88 01715360652, Email: hossainsm61@gmail.com
Md. Quamruzzaman, Director (Skills Standard), NSDA,
13. Member
Cell: +88 01819189320 Email: qzaman40@yahoo.com

Competency Standard on Skin Care (Level-4) Page 43 of 44

Copyright

This Competency Standard for Skin care is a document for the development of curricula,
teaching and learning materials, and assessment tools. It also serves as the document for
providing training consistent with the requirements of industry in order for individuals who
graduated through the established standard via competency-based assessment to be suitably
qualified for a relevant job.

This document is owned by the NSDA of the People’s Republic of Bangladesh and developed
in association with IPSN Korea.

Public and private institutions may use the information contained in this standard for activities
benefitting Bangladesh.

Other interested parties must obtain permission from the owner of this document for
reproduction of information in any manner, in whole or in part, of this Competency Standard,
in English or other language.

This document is available from:

National Skills Development Authority

Biniyog Bhabon
E-6/B, Agargoan, Ser-E-Bangla Nogor
Dhaka-1207
E-mail: ecnsda@nsda.gov.bd
Website: www.nsda.gov.bd

Competency Standard on Skin Care (Level-4) Page 44 of 44