2,068 Assistant Manager Service Jobs in Thane

Hiring for Virtual Relationship Manager/Wealth Manager   Need minimum 2 years of experience in banking sales. ( on paper ) Qualification - Graduation Mandatory with Degree Certificate Excellent English & Hindi communication Banking and Life Insurance background Experience is needed. Location- Thane & Hitech City (Mumbai & Hyderabad)Day rotational Shifts for Females (Day Shift) Rotational Shifts for males. (Including Night Shift) Salary - Experienced upto 10 LPA. (Decent hike on last package ) Age Limit- 32 Shifts - Rotational shift with 6 rotational week off in a Month. Roles and Responsibilities  -Responsible for depending customer relationships to increase customer relationship value - Responsible for driving quality engagements over call with customers by following industry best practices - Responsible for increasing mobile banking adoption and drive initial login on Optimus app -CASA value build up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio - Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer - Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement - Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. - Ensure monthly operating plan is met to improve scorecard and decile rankings. - Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. - Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. - Ensure strict adherence to the bank policies and compliance - Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program Provide best in-class customer service to all clients to become their primary banker   Interested candidates can call on 9619990998

Job Title: Assistant Manager Sales (Freight Forwarding) Location: Ghatkopar, Mumbai Experience Required: 3 to 5 years in Freight Forwarding or Logistics Sales Salary: 30,000 40,000 per month (based on experience and expertise)  Company Overview: We are a growing freight forwarding company based in Ghatkopar, Mumbai, offering end-to-end logistics solutions for importers and exporters. Our team is committed to providing reliable and efficient freight services across air, sea, and road modes.  Role Summary: We are seeking a proactive and experienced Assistant Manager Sales to drive business growth through client acquisition, relationship management, and strategic sales initiatives. The ideal candidate will bring solid experience in the freight forwarding domain and a proven track record in B2B sales.    Key Responsibilities:   Develop and execute sales strategies to acquire new clients in import/export freight forwarding Identify target markets and generate qualified leads Manage and grow existing client relationships to maximize business potential Prepare and present proposals, negotiate contracts, and close deals Coordinate with operations and pricing teams to ensure service delivery and customer satisfaction Achieve assigned sales targets and contribute to overall revenue growth Track market trends, competitor activities, and suggest improvements in sales approaches Maintain accurate sales records, reports, and forecasting data  Requirements:   Graduate in any discipline (Preferred: BBA, MBA, or related field) 3 to 5 years of experience in sales within the freight forwarding or logistics industry Strong understanding of international freight processes Sea, Air, and Road Excellent communication, negotiation, and interpersonal skills Proven ability to generate leads and convert them into clients Self-motivated, target-driven, and able to work under pressure Proficiency in MS Office    Working Details:   Job Type: Full-time, On-site Working Days: Monday to Friday (Work from Home on Saturdays) Incentives: Attractive performance-based incentives Office Timings: 9:30 am to 6:30 pm or 10:30 am to 7:30 pm  

Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information on products/services offered by the company to customers. Identify opportunities to upsell/cross-sell relevant products/services based on customer needs. Maintain records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex issues that require escalation.

Job Summary As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones. Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Document customer interactions and maintain records Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends) Patience, adaptability, and a customer-first attitude Employment Type Full-time, permanent On-site only (no remote work) Benefits Health insurance Provident fund Incentives for performance Transportation FRESHERS ARE WELCOME PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com

Looking for Assistant Restaurant Manager experience - 6 to 7 years salary - upto 45k location - belapur immediate joiners preferred  This role involves scheduling, enforcing health and safety standards, and assisting with hiring and training. Key responsibilities include overseeing shifts, handling customer complaints, and maintaining food quality and service consistency. 

Manager - Service Strategy (Mumbai) Role: Lead and implement service strategy initiatives for allied businesses including car care, tyres, and battery services to improve workshop productivity and business performance. Key Responsibilities: Drive service strategy projects and monitor workshop and bodyshop insurance business Coordinate with dealers and service providers, aligning cross-functional managers and stakeholders Develop action plans, assign responsibilities, and define success metrics for service initiatives Pilot rollout of new processes, install monitoring mechanisms, and recommend system improvements Assist dealer teams with capability building and analyze market data for strategic decision-making Requirements: B.Tech in Mechanical, Automobile, or related engineering discipline Strong skills in service strategy, workshop productivity improvement, stakeholder engagement, and data analysis Experience in aftersales business and dealer network management  Location: Mumbai This JD outlines leadership in service strategy execution focused on productivity, dealer alignment, capability building, and data-driven aftersales business growth.

Job Title: Service Advisor Department: Service / After Sales Location:  Mumbai Reports To: Service Manager Job Summary: The Service Advisor acts as the primary point of contact between customers and the service department. They are responsible for understanding customer needs, coordinating vehicle servicing, and ensuring excellent customer satisfaction throughout the service process. Key Responsibilities: Greet customers and understand their vehicle concerns and service requirements. Prepare job cards and provide accurate estimates for service and repairs. Coordinate with technicians to ensure timely completion of work. Keep customers informed about repair status, costs, and delivery timelines. Ensure all service documentation is complete and accurate. Conduct post-service follow-ups to ensure customer satisfaction. Promote additional services, accessories, and maintenance packages. Handle customer complaints professionally and escalate when necessary. Qualifications & Skills: Diploma/Degree in Automobile Engineering or related field. Strong communication and interpersonal skills. Customer-focused and problem-solving attitude. Knowledge of vehicle systems and maintenance processes. Proficiency in MS Office and service management software (DMS). Key Attributes: Polite and professional demeanor. Strong organizational and multitasking skills. Attention to detail and accountability. Team player with a proactive attitude.

Job Title Area Service Manager Sales & Service (Automotive / Commercial Vehicles)   Role Overview As an Area Service Manager, you will be responsible for managing and supervising service operations across the assigned area. You will ensure that service delivery meets quality standards and service-level agreements (SLAs), drive customer satisfaction and retention, oversee process compliance across dealerships, lead and coach a team of service professionals, and monitor KPIs to ensure operational excellence and profitability. You will also drive product campaigns, support new product launches, conduct warranty and process audits, and stay current with industry trends and competitive offerings. Key Responsibilities Oversee and manage service operations across the area ensure smooth functioning of service departments across all assigned dealerships. Ensure adherence to quality standards, service level agreements, and internal processes across all service outlets under your purview. Build and nurture relationships with key customers understand their service requirements, address issues promptly, and ensure customer satisfaction and retention. Lead, mentor, and manage a team of service professionals (technicians, service advisors, support staff) including hiring/co-ordination, training, performance management, and motivation. Monitor and analyze service performance metrics / KPIs (e.g., service revenue, turnaround times, customer satisfaction, warranty claims, service efficiency) identify areas for improvement and implement corrective actions. Drive implementation of process changes and improvements across all dealerships to improve service efficiency, standardization, and compliance. Support and coordinate new product introductions and market roll-outs work with sales and marketing teams and dealers to ensure successful launch and service readiness. Plan and execute product campaigns and promotions ensure service readiness, parts availability, and communication with customers/dealers. Conduct warranty audits, process audits, and periodic reviews to ensure adherence to warranty policies, service standards, and internal procedures. Ensure compliance with safety protocols, environmental norms, and organizational / manufacturer standards across all service operations. Monitor cost control, profitability, and efficient resource utilization within service operations ensure healthy margins for service business. Stay updated on industry trends, competitor products, and service best practices share market and competitive intelligence with management and dealer network. Liaise with dealers, service centers, parts, and sales teams ensure alignment between service operations, sales efforts, spare parts availability, and customer commitments.

Job Description: Territory Service Manager Position Overview We are seeking a highly capable Territory Service Manager to oversee end-to-end service delivery, strengthen customer retention, manage dealer operations, and support product performance. The ideal candidate will drive service excellence through effective KPI monitoring, process improvements, and strong technical support capabilities. Key Responsibilities Lead and manage service operations to ensure seamless service delivery and timely issue resolution. Drive customer retention by improving service touchpoints, response quality, and proactive engagement. Implement and manage process changes to enhance service efficiency and customer satisfaction. Support product establishment by coordinating service readiness, training, and field support requirements. Perform KPI monitoring to track service performance, dealer effectiveness, and operational efficiency. Conduct warranty audits, ensure compliance, and identify improvement areas to reduce warranty costs. Provide technical support for escalated issues, guiding dealers and internal teams on troubleshooting. Oversee dealer management by ensuring adherence to service standards, capability building, and performance evaluation. Lead customer support operations, ensuring timely responses, accurate information, and strong case resolution. Collaborate with product, quality, and sales teams to relay customer insights for continuous improvement. Required Skills & Qualifications Strong background in service operations, customer support, and dealer management. Experience in customer retention strategies and service process optimization. Hands-on knowledge of technical troubleshooting, warranty processes, and service documentation. Ability to analyze and monitor KPIs to drive service excellence. Excellent communication, stakeholder management, and problem-solving skills. Customer-centric mindset with a commitment to service quality. Bachelors in Engineering is required.

Assistant Manager PSM (Product Sourcing & Management) Job Code: ITC/AM-P/20251120/11552 Position: Assistant Manager PSM Experience: 3-7 years CTC: 9,00,000 annually Location: Open to All Cities Industry: Automobiles & Components / Farm Machinery Position Type: Full-time Status: Open About the Role We are seeking a highly driven and detail-oriented Assistant Manager PSM to support sourcing, costing, and new product development for farm implements within Mahindra Farm Machinery. This role plays a critical part in ensuring quality, cost competitiveness, supplier performance, and smooth product development cycles. The ideal candidate will have strong experience in supplier selection, NPD, costing, and cross-functional collaboration, with solid technical knowledge of fabricated, casted, forged, and machined components. Key Responsibilities Manage product sourcing and costing from external suppliers. Conduct product scouting, finalize specifications, and identify/select suppliers. Lead price settlements, quarterly cost reviews, and specification-based negotiations. Drive New Product Development (NPD) for full products and related parts. Ensure procurement deliverables related to quality, cost, and capacity. Plan and execute continuous improvement projects, including cost reduction and productivity enhancement. Lead and coordinate cross-functional team (CFT) meetings with Sales, Quality, Service, Product Management, and Testing. Conduct technical and commercial evaluations of potential suppliers. Manage commercial discussions and negotiations, and execute supplier legal agreements. Support suppliers in part development to meet QCD targets (Quality, Cost, Delivery). Collaborate on product testing and adhere to CMVR certification requirements. Maintain accurate data and processes using SAP and Excel. Communicate effectively with suppliers in Punjabi, Hindi, and English. Qualifications B.Tech in Mechanical, Automobile, Production, or related engineering discipline. 3--7 years of experience in sourcing, NPD, costing, or procurement. Strong knowledge of sheet metal fabrication, casting, forging, machining, and hardware categories. Experience in SAP, costing methodologies, supplier development, and project management. Strong negotiation, analytical, and communication skills. Fluency in Punjabi, Hindi, and English is mandatory. Why Join Us Opportunity to work with Indias leading farm machinery brand. High-impact role shaping product sourcing strategies and new product development. Collaborative, cross-functional work environment. Scope for innovation, cost optimization, and supplier excellence. How to Apply Send your updated resume with Job Code: ITC/AM-P/20251120/11552 mentioned in the subject line.

Job Description: Territory Service Manager Job Code: ITC/TSM/20251119/16722 Experience: 5- 8 Years Salary: 6 LPA Qualification: B.Tech Location: Open to All Cities The Territory Service Manager will be responsible for leading the Ashok Leyland service team and channel partners to improve customer knowledge, enhance skills, and ensure the optimal performance of commercial vehicles across the assigned territory. The role is focused on strengthening Ashok Leylands presence in the market by delivering superior service quality and building long-term customer confidence. Key responsibilities include managing end-to-end service operations, ensuring adherence to company service standards, and driving process improvements to enhance efficiency and customer satisfaction. The manager will cultivate strong relationships with key customers, monitor service KPIs, and implement corrective actions where required. This role also involves leading, mentoring, and developing a team of service professionals, ensuring adherence to safety protocols, and staying updated on industry trends and technologies to continuously improve service offerings. Strong leadership capability, customer-centric thinking, and expertise in service operations are essential for this role.   

  Job Title Area Service Operations Manager Job Summary We are seeking an experienced and proactive Area Service Operations Manager to oversee and supervise service operations across our network of dealerships / area offices. The ideal candidate will ensure adherence to quality standards and service-level agreements (SLAs), drive service process improvements, manage customer relationships, lead a team of service professionals, and monitor service performance metrics. Key Responsibilities Service Operations & Delivery Oversight Manage and supervise service operations within the area office / across assigned dealerships to ensure timely and quality service delivery. Ensure compliance with established quality standards, internal processes, and SLAs. Monitor and report on service performance through key performance indicators (KPIs), such as turnaround time, resolution rates, customer satisfaction, and overall service efficiency. Customer & Stakeholder Management Cultivate and maintain strong relationships with key customers understand their service requirements, address their concerns, and strive for high customer retention. Act as the escalation point for customer complaints or complex service issues, ensuring timely and professional resolution. Process Improvements & Audit Compliance Implement process improvements across dealerships / service centers including updates to standard service processes, complaint resolution and after-sales service practices. Conduct regular warranty audits, process audits, and compliance checks to ensure consistent service quality and adherence to company standards. Product Launches, Campaigns & Market Initiatives Drive product campaigns and roll out new products/offerings in the market through dealerships / service centers. Collaborate with stakeholders to ensure successful product launch and customer awareness of new services or enhancements. Organize and execute driver trainings or staff training programs to upskill dealership/service-center personnel. Team Leadership & Capability Building Lead, mentor, and develop a team of service professionals technicians, service advisors, support staff ensuring skill enhancement, training, performance tracking, and adherence to service standards. Identify training needs at dealership level (e.g. driver trainings or staff trainings) and coordinate delivery of training programs to improve service delivery capability. Performance Monitoring & Corrective Actions Regularly analyse service data and KPIs to identify trends, areas requiring improvement, and opportunities for enhanced efficiency or customer satisfaction. Initiate corrective actions or process changes based on audit findings, performance data, and customer feedback. Reporting & Coordination Prepare and present regular reports on service operations, performance, audits, warranty claims, customer feedback and improvement initiatives to senior management. Coordinate with other departments (sales, parts, product, quality assurance, operations) to ensure end-to-end service delivery, resource allocation, and customer satisfaction. Qualifications & Skills Bachelors degree (or relevant Diploma) in Business Administration, Engineering, Automobile / Mechanical / related discipline or equivalent relevant experience. Prior experience in service-management or operations role ideally across multiple dealerships / service centers / branches. Strong leadership and team-management skills; ability to mentor and build a high-performance service team. Excellent interpersonal and communication skills; customer-facing orientation, stakeholder management, and complaint-resolution ability. Solid understanding of service operations, warranty processes, quality assurance, audits, process improvement and service delivery standards. Data-driven mindset: ability to monitor KPIs, analyse service metrics, identify improvement areas, and implement process improvements. Ability to manage multiple dealership mandates / service locations, handle high workload, and adapt to dynamic work environment. Awareness of market / industry trends, and ability to lead product / service rollouts and campaigns through dealerships / service centers.

Technology Manager IT & Digital Marketing Job Code: ITC/TM-DM/20251120/22675 Position: Technology Manager IT & Digital Marketing Experience: 5+ years CTC: 1,700,000 annually Location: Mumbai Industry: Software & Services / AgTech Position Type: Full-time Status: Open About the Role We are seeking a highly skilled and innovative Technology Manager IT & Digital Marketing to drive the development, deployment, and optimization of advanced AgTech solutions while spearheading digital marketing initiatives. This hybrid role requires strong technical expertise, digital marketing acumen, and data-driven decision-making capabilities. You will work closely with agronomists, field experts, and cross-functional teams to build scalable digital tools that enhance crop monitoring, soil health analysis, yield prediction, and farm automation. In parallel, you will lead digital marketing strategies across multiple channels, ensuring effective customer acquisition, engagement, and brand visibility. Key Responsibilities AgTech & Technology Management Oversee the design, development, and deployment of AgriTech solutions, including IoT-based tools and web/mobile applications. Collaborate with agronomists and field teams to translate agricultural needs into digital systems. Manage platforms for crop monitoring, soil analysis, yield prediction, and farm automation. Evaluate emerging AgTech trends and recommend innovations for future-ready solutions. Lead technology projects, ensuring timely delivery and alignment with business objectives. Digital Marketing & CRM Develop and execute digital marketing strategies using Google Ads, Meta Ads, SEO/SEM, email campaigns, and marketing automation tools. Oversee website management, content strategy, and customer acquisition funnels. Integrate CRM and MarTech tools to enhance user journeys and improve conversion rates. Use digital analytics tools to assess campaign performance and provide actionable insights. Data Analytics & Reporting Lead the creation of data pipelines for agricultural and marketing data collection and processing. Design dashboards and reporting tools to support cross-department strategic decisions. Apply data analytics and data science techniques to identify trends and insights. Ensure data governance, privacy, and security compliance across all platforms. Qualifications Bachelors Degree in Engineering, IT, Computer Science, Marketing, or related field. 5+ years of experience in AgTech, digital marketing, IT product management, or data-driven roles. Strong knowledge of cloud platforms, CRM tools, data analytics tools, and digital marketing platforms. Proficient in project management with excellent communication and cross-functional leadership skills. Ability to blend technology, data, and marketing strategies into impactful solutions. Why Join Us Play a key role in shaping the next generation of AgTech solutions. Opportunity to work at the intersection of technology, agriculture, and digital strategy. Collaborative and innovation-driven work culture. Influence critical digital decisions and contribute to strategic growth. How to Apply Interested candidates are invited to share their updated resume with Job Code: ITC/TM-DM/20251120/22675 mentioned in the subject line.

Manager Warranty & Technical Support Job Code: ITC/MW-TS/20251120/20086 Position: Manager Warranty & Technical Support Experience: 4-8 years CTC: 1,400,000 annually Location: Mumbai Industry: Agriculture & Forestry / Farm Equipment Position Type: Full-time Status: Open About the Role We are seeking an experienced and technically strong Manager Warranty & Technical Support to lead warranty operations and technical support for overseas channel partners. This role is critical to ensuring timely resolution of product concerns, driving warranty cost improvements, and enabling smooth after-sales operations across global markets. The ideal candidate will possess deep product diagnostics expertise, strong analytical skills, and hands-on experience managing the end-to-end warranty cycle. This role requires close collaboration with Manufacturing, Product Development, Quality, Logistics, Finance, and country teams to ensure seamless workflows and actionable insights. Key Responsibilities Technical Support & Issue Resolution Provide technical support to overseas channel partners for their product and system-related queries. Ensure on-time resolution of emerging product concerns and receipt issues by coordinating with cross-functional teams. Diagnose complex product issues, including Tier IV engines, FMCU, Digisense, eGovernors, and related technologies. Warranty Operations & Cost Management Identify top contributing warranty concerns based on incidence, warranty cost, and labor cost. Drive action plans by presenting insights in leadership review forums. Manage warranty recovery, warranty cost calculations, and monitor failure trends with timely MIS releases. Handle warranty kitty monitoring and participate in budget and audit-related activities with Finance. Ensure adherence to organizational policies across channel partners. Product Improvement & New Product Support Execute effective retro campaigns across markets. Participate in New Product CDTs, ensuring first-time-right product launches by providing service and warranty inputs. Review advance intimations, provide SDNs, and ensure timely release of Technical Service Bulletins. Collaborate with Product Development and QA teams to improve product performance and reduce warranty exposure. Systems, Processes & Collaboration Utilize IT systems including SAP, DMS, Teamcenter, Share Portal for warranty and technical operations. Work closely with internal and external teams to ensure effective coordination and support. Prepare and present analytical reports and insights to leadership and cross-functional stakeholders. Qualifications B.E. degree in Mechanical, Automobile, Electronics, or relevant engineering field. 48 years of experience in warranty management, technical support, or after-sales function, preferably with exposure to overseas markets. Strong analytical, diagnostic, and problem-solving skills. Hands-on experience with SAP, DMS, Teamcenter, and similar IT tools. Excellent communication and team-handling capabilities. Deep understanding of end-to-end warranty cycle and after-sales operations. Experience in handling dealers and customers is essential. Why Join Us High-impact role with exposure to global markets and cross-functional leadership. Opportunity to influence product quality, customer satisfaction, and warranty cost performance. Fast-paced, collaborative environment with room for innovation and strategic contributions. How to Apply Interested candidates are invited to send their updated resume with Job Code: ITC/MW-TS/20251120/20086 mentioned in the subject line.

Company: Birla Paints Location: Open to All Cities Experience Required: 4-10 Years Education: B.A. or equivalent Compensation: 8,00,000 10,00,000 per annum Job ID: ITC/ECM-FS/20251111/21665 About the Role Birla Paints is looking for an experienced and dynamic Experience Center Manager to lead our Flagship Store and deliver an immersive customer experience aligned with the innovation and ethos of Sparkle. The ideal candidate will manage a team of Experience Specialists, oversee store operations, and ensure unmatched service excellence. This leadership role requires strong customer experience skills, team management capabilities, and a proven background in luxury or premium retail environments. Key Responsibilities Lead and mentor a team of Experience Specialists to deliver exceptional customer service. Ensure the store reflects the brands premium experience and visual standards. Oversee end-to-end store operations, including scheduling, staffing, and team performance. Monitor and manage key performance indicators (KPIs). Collaborate with cross-functional teams to support strategic initiatives. Execute in-store promotions, events, and experience-driven activities. Handle escalations, resolve issues efficiently, and maintain high customer satisfaction. Maintain an organized, customer-centric, and high-performing flagship environment.

TECH MAHINDRA - International voice process-FRESHERS/EXPERIENCED Key Responsibilities: - Voice Process/Chat Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY Eligibility: - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply (no prior experience required) - Candidates with 0-12 months of international voice process experience are also welcome to Apply Selection Process: - HR Interview - VNA (Voice and Accent) Assessment - Ops Interview Compensation: - Freshers 3.35 LPA - Experienced Candidates: Up to 4 LPA (depending on your last CTC and performance in the interview and process) Shift Requirements: - Candidates should be comfortable working rotational shifts 24*7 Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package Apply now: CONTACT: 7620636678 HR YASH JAIN HR Team Tech Mahindra        

Hiring for Bharti axa life insurance - Bancassurance Designation/Role: Relationship Manager - BancassuranceExperience: min 1 yearIndustry: InsuranceCTC: Upto 4.20 lacsLocation: Vashi , Pune , Thane , Borivali , Navi mumbaiSkills: Bancassurance , Banca sales , Life insurance , Insurance Sales , Agency channel , Direct channel , BFSI Sales , Relationship Manager Job responsibilities: * Manage the bancassurance product portfolio and drive sales targets* Develop and implement strategic plans to increase bancassurance sales* Build and maintain strong relationships with bank branches and staff to ensure a steady flow of leads. * Motivate and train bank employees to become proficient in selling insurance products. * Identify new sales opportunities and potential for upselling and cross-selling insurance to bank customers. * Help generate and track leads, ensuring timely closure of sales* Collaborate with cross-functional teams to drive business growth* Ensure compliance with regulatory policies and guidelines

      Job Description: Area Manager Job Code: ITC/AM/20251119/21799 Experience: 10+ Years Salary Range: 1620 LPA Qualification: B.E. Location: Open to All Cities The Area Manager will be responsible for achieving the annual sales and service targets while strengthening overall brand visibility for Ashok Leyland across the assigned region. The role focuses on driving market share growth across all product verticals, ensuring seamless support for new product launches, and maintaining high operational standards across dealer locations through strict adherence to PRISM processes. A key aspect of this role is leading, guiding, and motivating both sales and service teams to deliver consistent performance. The Area Manager will play a crucial role in enhancing customer satisfaction by ensuring effective customer engagement, faster issue resolution, and strong coordination between dealerships and customers. In addition, the position involves monitoring operational costs, identifying opportunities for cost saving, and ensuring profitability for the dealer network. The ideal candidate must possess strong team management capabilities, a results-driven approach, and in-depth knowledge of sales and service operations within the commercial vehicle industry.    

Responsibilities Manage and resolve customer inquiries and issues via phone, email, and chat in a timely and professional manner.Provide exceptional customer service by understanding customer needs and offering appropriate solutions.Document customer interactions and maintain accurate records in the CRM system.Collaborate with team members to improve customer service processes and enhance customer satisfaction.Identify trends in customer inquiries and provide feedback to management for continuous improvement.Train and mentor junior customer service representatives as needed. Skills and Qualifications1-6 years of experience in customer service or related field.Excellent communication skills in English (verbal and written).Strong problem-solving skills and the ability to think critically under pressure.Proficiency in using customer service software and CRM systems.Ability to work independently as well as part of a team.Strong organizational skills and attention to detail.Empathy and patience when dealing with customer concerns.

Hiring for Customer service profile at Thane  Its a bpo, located in thane Timing : 10-7pm Qualification : HSC Gender : male and female Salary : 16k to 27k  Its a well reputed bpo, having too many process like banking, non banking, voice process etc.  Interested can call on 8898527268 or email on infoekta1@gmail.com