10,449 Service Head Jobs in Pune

Hi,  Job Description Knowledge of Mail server settings IMAP , POP and SMTP Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME Experience in working on Active Directory Experience of Internet Protocols LDAP (Lightweight Directory Access Protocol ) Experience if SSON (Single Sign On) Experience of API  (Application-Programming Interface) Intermediate knowledge of Prevention of Spam, Phishing and Malware Intermediate knowledge of T/S Small Forms (iOS, Android, Windows) Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution. Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers. Basic networking knowledge.  Contact : Veera-9071318133

Hiring: Azure Kubernetes Service (AKS) Engineer | Contract | Venpa Payroll Job Type: Contract (Venpa Payroll) Location: Remote Budget: 1 LPM About the Role We are looking for an experienced Azure Kubernetes Service (AKS) Engineer to design, manage, and optimize our Azure-based Kubernetes infrastructure. The ideal candidate will have deep expertise in Kubernetes architecture, Azure networking, and cloud security ensuring scalability, reliability, and compliance across environments. Key Responsibilities Design & Manage AKS Infrastructure Deploy, configure, and maintain AKS clusters (node pools, scaling, monitoring). Optimize performance, cost efficiency, and uptime. Networking & Connectivity Manage Azure VNets, private links, and hybrid cloud connectivity. Configure ingress controllers (NGINX, App Gateway) and service meshes (Istio, Linkerd). Set up VPNs, ExpressRoute, and Azure Firewall for secure multi-cloud connections. Security & Compliance Implement Azure Firewall, NSGs, and WAF rules for workload protection. Configure RBAC, Azure AD integration, and Pod Identity. Apply Azure Policies and Kubernetes security standards (CIS, OPA/Gatekeeper). CI/CD & Automation Implement GitOps practices using FluxCD, ArgoCD, Terraform, or Bicep. Automate provisioning, scaling, and monitoring. Monitoring & Logging Configure Azure Monitor, Log Analytics, Prometheus, and Grafana. Troubleshoot using kubectl, Azure CLI, and KQL. Incident Management Support production environments, resolve connectivity/firewall issues, and enhance reliability. Skills & Qualifications 5+ years of cloud infrastructure experience (with strong focus on AKS) Expertise in Azure Firewall, NSGs, and Private Endpoints Proficient with Kubernetes, Helm, Terraform/Bicep CI/CD experience (Azure DevOps, GitHub Actions, Jenkins) Skilled in Linux, Bash, PowerShell, and YAML Familiar with Service Mesh, API Gateway, and Ingress Controllers Troubleshooting experience with kubectl, Azure CLI, networking tools Azure Certifications (AZ-104, AZ-500, AZ-400, or CKA) are a plus Interested candidates can send their resumes to: karthika@venpastaffing.com For more details, contact: [9036237987] Hashtags for Reach #AzureJobs #AKS #AzureKubernetes #CloudEngineer #KubernetesJobs #AzureDevOps #AzureCloud #DevOpsJobs #CloudInfrastructure #Terraform #Helm #GitOps #ArgoCD #FluxCD #AzureNetworking #AzureFirewall #CloudSecurity #InfrastructureAsCode #RemoteJobs #HiringNow #VenpaStaffing #ContractJobs #TechJobs #NowHiring

Job Description: We are hiring Customer Service Executives for leading MNC BPOs across Pune, Hyderabad, Mumbai, and Bangalore. This is an excellent opportunity for candidates looking to build a stable and rewarding career in the customer support domain. Key Responsibilities: Handle customer queries via calls, emails, or chat (based on process). Resolve complaints with a customer-first approach. Document all customer interactions clearly and accurately. Adhere to quality standards and process compliance. Maintain professionalism and courtesy throughout all interactions. Eligibility: Graduates / Undergraduates can apply. Excellent verbal and written communication skills. Willing to work in rotational shifts / night shifts (for international processes). Freshers encouraged; experience in BPO / Customer Service is a plus. Must be ready for immediate joining. Perks & Benefits: Fixed salary + attractive performance incentives. 5-day work week (depending on process). Cab facility (based on shift & location). Career growth and cross-process learning opportunities. Friendly work culture with international exposure. Walk-in or Apply Now Limited Openings! White Horse Manpower Consultancy Pvt. Ltd.#12, Office 156, 3rd Floor, Jumma Masjid Golden Complex,Jumma Masjid Road (Exit of Commercial Street), Bangalore 560051 Call/WhatsApp for Pune/Mumbai/Hyderabad/Bangalore Jobs: Contact: 9342431048/49 9972020040/50 9900777511 9620000443, 8151030036, 9008837779 810578222, 

Hiring for customer service5 days workingAmit Gandhi 99108775182 rotational offProfile Customer Service(voice process)US Shiftboth side cabsLocation Pune, Noidaneed grad +2 years exp in international bpoAmit Gandhi 9910877518

Dear Candidate We are pleased to inform you about a excellent job opening in Pune, The company name is Allianz services.  Job Description - Associate/Senior Associate Customer Service GCSE Level or equivalent Freshers or candidates with experience in International Voice Process Able to demonstrate a thorough understanding of spoken English; together with excellent personal communication skills both written and verbal, and ability to adapt style to suit the business audience. Demonstrate a desire to work as a Team Player. Adherence to tight timescales and the ability to work with attention to detail. Flexibility to work in rotational (24/7) shifts. You can drop your resume@ ankitarecruiter1103@gmail.com Interview Date :22 December, 2025  Interview Location :Pune Exact Location will be shared once we shortlist the candidates The registration link is to be shared once you reach the location of the interview.  Kind Regards Ankita Jobs Territory

Hello Everyone. We are hiring for Customer Service ( international Voice process) Job Role : Associate, Sr. Associate Job location: Pune Salary Range : 3 to 4.5 Lpa + Variable Experience: 0-4 years with excellent communication skills Flexible to work in rotational shifts Notice period: 0- 30 days interview date : 22nd Nov 2025 interested candidates share ur resume to WhatsApp number 9963919801 or sreejar.jobsterritory@gmail.com

Job Description: Territory Service Manager Job Code: ITC/TSM/20251119/16722 Experience: 5- 8 Years Salary: 6 LPA Qualification: B.Tech Location: Open to All Cities The Territory Service Manager will be responsible for leading the Ashok Leyland service team and channel partners to improve customer knowledge, enhance skills, and ensure the optimal performance of commercial vehicles across the assigned territory. The role is focused on strengthening Ashok Leylands presence in the market by delivering superior service quality and building long-term customer confidence. Key responsibilities include managing end-to-end service operations, ensuring adherence to company service standards, and driving process improvements to enhance efficiency and customer satisfaction. The manager will cultivate strong relationships with key customers, monitor service KPIs, and implement corrective actions where required. This role also involves leading, mentoring, and developing a team of service professionals, ensuring adherence to safety protocols, and staying updated on industry trends and technologies to continuously improve service offerings. Strong leadership capability, customer-centric thinking, and expertise in service operations are essential for this role.   

Job Description: Territory Sales Manager Painter Services We are seeking a dynamic Territory Sales Manager Painter Services to drive service-led business growth and ensure exceptional customer experience in the assigned territory. The role focuses on building a strong services portfolio, improving site conversions, and strengthening customer referrals. The Territory Sales Manager for Painter Services is responsible for managing the services portfolio to drive business growth and sales. This includes developing the business by increasing the number of booked sites and improving customer referrals. The role involves creating awareness of services through BTL activations, analyzing site metrics for improvement, and liaising with the ASM for sales initiatives. The manager must ensure exceptional consumer experiences through site evaluations and audits, track NPS scores, and adhere to SOPs. Additionally, the role includes managing customer complaints, maintaining asset inventories, training painters, and overseeing team recruitment and development. Key Responsibilities Business Growth: Increase booked sites, drive service adoption, and support revenue targets. Customer Experience: Conduct regular site evaluations/audits to ensure high-quality service delivery. Service Awareness: Execute BTL activations to promote Painter Services in the market. Performance Monitoring: Analyse site metrics and identify improvement opportunities for service efficiency. Stakeholder Collaboration: Work closely with the ASM to implement sales strategies and service initiatives. NPS & Feedback Tracking: Monitor painter and consumer NPS scores and drive corrective actions. Complaint Management: Manage customer complaints end-to-end and ensure timely, satisfactory closure. SOP Adherence: Ensure strict compliance with service guidelines and operational standards. Inventory Management: Maintain accurate records of assets, tools, and service kits used at sites. Painter Capability Building: Train painters on service processes, technical skills, and customer handling. Team Management: Oversee recruitment, onboarding, coaching, and development of the Painter Services team. Ideal Candidate Profile Strong sales & service management skills Excellent customer handling and problem-solving ability Experience in field operations, audits, and complaint management Effective team leadership and communication skills Ability to collaborate with cross-functional teams and drive outcomes Experience: 29 years Qualification: Bachelors Degree Location: Open to all cities

Position: Subdomain Head Taxation & PayableLocation: PuneJob Reference: ITC/SH-T-P/20251027/29450 Role Overview:The Subdomain Head Taxation & Payable will oversee all aspects of taxation, litigation, assessment, and statutory compliance, ensuring effective risk mitigation and efficient accounts payable management. Key Responsibilities: Lead tax litigation, assessment, and compliance activities with tax authorities Coordinate with advocates and consultants, review and prepare responses to tax queries Analyze transactions to identify and mitigate potential tax risks Advise stakeholders with tax-related opinions and ensure up-to-date statutory compliance Oversee vendor management, accounts payables, and receivables, ensuring accuracy and efficiency Guide team development and foster effective collaboration within the finance department Maintain expertise in accounting, international taxation, and relevant laws Demonstrate strong interpersonal and negotiation skills, and expertise in networking within the tax domain Required Skills:CMA, CA, networking, accounting, international taxation, interpersonal skills, negotiation skills Qualification:B.A.M.S Compensation:25,00,000 per year Status:Open Additional Information:Ideal candidates should have advanced expertise in taxation, team management skills, and experience handling high-value accounts and compliance matters.

As the Head of Cross Functional Services for Equities and Cross Asset Financing Technology at HSBC, your primary responsibility will be to lead the cross functional areas including Transformation, Program Governance Production services, Risk and control etc. that cut across the various sub value streams within Equities and Cross Asset Financing Value Stream. You will also be responsible for regional leadership of the Equities and Cross Asset Financing Technology team in India. Your key responsibilities will include: - **Production Practice and Governance:** - Lead the Production Practice team in governance, standardization, transformation, and leadership on how the DevOps teams manage their production environments. - Ensure strong governance over production standards and operational practices across all ESF Technology value streams. - Provide the global teams with the tools, metrics, and processes they need to manage their incidents and problems consistently. - Foster a culture of ownership, accountability, and continuous improvement in service management practices within engineering teams. - **Risk & Control:** - Lead a team responsible for ensuring the right tech risk governance is in place to track and report the status of uplifts and BAU control compliance. - Support the E&XAF technology teams with challenges around tech control uplifts. - Act as a central voice for E&XAF Technology for feeding back application team's concerns on complying with different controls. - Ensure effectiveness of E&XAF Tech RCO and the EXF Tech Control SME networks. - Interface between E&XAF Tech and Audit, Cyber, CIB Tech R&C. - **Strategy & Transformation:** - Partner with E&XAF sub value stream global heads to deliver change management initiatives and accelerate transformation across multiple areas including people, process, and practices. - Ensure alignment of E&XAF strategy with GCIO and CIB priorities. As the Head of Cross Functional Services, you will also have additional responsibilities such as entity managing the E&XAF staff in India, leading the cultural and organizational shift by advocating agile delivery, test automation, and DevOps and cloud-native practices, and ensuring compliance with all relevant internal policies and external regulatory requirements. You will be working closely with stakeholders including Global Head of Equities and Cross Asset Financing Technology, Global Head of Equity Derivatives Technology, Global Head of Cash Equity Technology, and others listed in the JD. If you are interested in this role, you should have the following qualifications: - **Essential Experience:** - Experience in managing production environments, service delivery, application stability, etc. - Experience in translating metrics into insights and actions. - Deep understanding of Technology Controls, Risk and Control Frameworks. - Excellent communicator and stakeholder manager. - Ability to manage multiple streams of work covering different topics and stakeholders. - Ability to develop management and leadership capability. - Committed to HSBC values: open, dependable, connected, with a clear focus on ethical delivery and long-term value creation. Join HSBC and make a significant impact in the banking and financial services industry.,

Role Overview: The Head of Operations Shared Services is a key leadership role that involves overseeing and managing the shared services function within the organization. Your primary focus will be on functions such as finance, HR, IT, procurement, and customer support. You will be responsible for ensuring operational efficiency, cost-effectiveness, and service excellence across various business units. Your role will require you to lead the team in driving process optimization, implementing technology integration, and ensuring stakeholder satisfaction. By developing and implementing strategies to streamline operations and enhance services, you will play a crucial role in supporting the overall goals and objectives of the organization. Key Responsibilities: - Oversee and manage the shared services function, including finance, HR, IT, procurement, and customer support. - Ensure operational efficiency, cost-effectiveness, and service excellence across various business units. - Lead the team in driving process optimization and implementing technology integration. - Develop and implement strategies to streamline operations and enhance services. - Collaborate effectively with cross-functional teams to achieve operational goals and objectives. - Measure success by improving operational efficiency, reducing costs, and delivering high-quality services to stakeholders. Qualifications Required: - Strong leadership skills and strategic thinking. - Ability to collaborate effectively with cross-functional teams. - Experience in driving process optimization and technology integration. - Passion for operations excellence and making a significant impact on shared services function.,

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities

We are looking for a Customer Service Representative to join our team. The ideal candidate should be friendly, patient, and able to communicate clearly with customers. You will be responsible for answering questions, solving problems, and ensuring that every customer has a positive experience with our company. Responsibilities: Handle customer calls, emails, and chats in a polite and professional manner. Provide accurate information about products, services, and company policies. Resolve customer issues and complaints quickly and effectively. Keep records of customer interactions and update information in the system. Work with other departments to solve customer problems when needed. Follow up with customers to ensure their concerns are fully resolved. Meet daily and weekly targets for response time and customer satisfaction. Requirements: High school diploma or equivalent (Bachelors degree preferred). Good communication and listening skills. Basic computer knowledge and ability to use email, chat, and CRM tools. Ability to stay calm and professional under pressure. Positive attitude and willingness to learn. Previous customer service experience is an advantage, but not required. Key Skills: Customer Service, Communication Skills, Problem Solving, Email Support, Chat Support, Time Management, Teamwork

Manufacturing Head Key Responsibilities Machining Operations Cycle Time Optimization Oversee and manage all aspects of the machine shop, including CNC turning, milling (3-axis, 5-axis), grinding, and other finishing operations. Drive continuous improvement in cycle times, machine utilization, and tooling life. Ensure the effective scheduling and loading of CNC and conventional machines to meet production deadlines and optimize throughput. Approve and implement process sheets, tooling selection, and CNC programs (working closely with the programming team). Quality, Precision, Metrology Champion the achievement of tight tolerance standards critical to the parts produced. Oversee the Quality Management System and Metrology lab, ensuring calibration and effective use of CMMs, surface finish testers, and other precision measurement tools. Drastically reduce scrap and rework rates (PPM) by implementing robust root cause analysis and process controls. Equipment Maintenance Asset Management Develop and manage Total Productive Maintenance (TPM) programs for high-value CNC machines, VMCs, HMCs, and complex grinding equipment to maximize uptime. Financial Budget Management Develop and manage the annual budget, focusing on controlling costs related to tooling, machine maintenance, utilities, and direct labor hours per part. Analyze costs per part, identifying opportunities for material savings and process efficiencies (e.g., minimizing material wastage/chips). Leadership, Safety, Compliance Lead and mentor the team, including Production Supervisors, CNC Programmers, Quality Engineers, and skilled Machinists. Enforce strict adherence to safety protocols, particularly related to machine guarding, chip management, and handling of oils/coolants. Required Qualifications Skills Education: Bachelor's degree in Mechanical/Production Engineering If interested, Please share your updated CV - hrjobsconsultancy1@gmail.com

Lead, mentor, and motivate a team of sales professionals, providing guidance, support, and training to maximize their potential and performance. Strong leadership and team management skills Establish sales objectives, quotas, and KPIs in alignment with organizational goals, and monitor team progress towards meeting and exceeding targets. ability to inspire, motivate, and empower Identify new business opportunities and market segments for expansion, leveraging industry trends, customer insights, and competitive intelligence. Excellent communication, negotiation, and interpersonal skills Build and maintain strong relationships with key clients, partners, and stakeholders, representing the company as a trusted advisor and solution provider. A customer-centric approach and a focus on building long-term relationships.

Develop cost estimates, logging needed parts and the time needed for repairs Schedule the most appropriate Service Technician for each job Convey all necessary information regarding costs, parts, work and Technicians to customers Call the customer to arrange appointments Meet with customers to discuss their requirements and relay those requirements to the Service Technicians Contact customers in the case of additional work to relay the details and extra costs Enter the details of repair jobs on the companys network and prepare repair instructions

We are searching for a detail-orientated, deadline-driven service engineer to join our growing company. The service engineer's responsibilities include repairing faults, servicing equipment, creating preventative maintenance strategies, and updating user manuals. You should provide friendly, efficient service at all times. To be successful as a service engineer, you should be knowledgeable about machines and willing to accept constructive criticism. Ultimately, an outstanding service engineer will exhibit resourcefulness as well as superb active listening and troubleshooting skills. Service Engineer Responsibilities: Using various strategies and tools to provide effective solutions to customers' concerns. Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively. Promptly following up on service requests and providing customer feedback. Monitoring equipment and machinery performance and developing preventative maintenance measures. Conducting quality assurance and safety checks on all equipment. Delivering demonstrations to ensure that customers are educated on safe and effective equipment use. Providing recommendations about new features and product improvements. Monitoring inventory and reordering materials when needed. Conducting research and attending workshops to remain abreast of industry developments. Writing reports and presenting findings to Managers and Supervisors on a regular basis.

MARINE SURVEYOR - SHIPS IN SERVICES Institute Of Marine Engineering, Science & Technology (imarest)   2 - 5 years Not Disclosed Mumbai Posted: 6 days agoOpenings: 1Applicants: Less than 10   MARINE SURVEYOR - SHIPS IN SERVICES Institute Of Marine Engineering, Science & Technology (imarest)     Job description Your career is about more than building a resume - its a chance to Leave Your Mark. Want to be a part of a fabulous team As we continue to develop Marine & Offshore activities, we are delighted to offer a unique opportunity to join our organisation as Marine Surveyor for Ships in Service operations. Position is located within our Vizag location in India and you will be welcomed in a supportive and collaborative learning environment. About the Role: Dedicated to inspection for: Ships in service. A Ship in Service Surveyor is an expert acting in the Fleet Management, Classification and Statutory Certification activities. He is always under the supervision of a Ship in Service Operational Manager (SSOM or CSOM), or its deputies. Some additional inspection for Marine & Offshore equipment and/or Ships under new construction may also be assigned. Main Responsibilities: Carry out surveys, draw up and send relevant reports to the Ship in Service Operational Manager (SSOM or CSOM) or its deputies, in compliance with the Bureau Veritas procedures. Assess the conditions necessary for carrying out surveys to the expected quality level, against its own abilities, availability and the conditions on board. Request from his Ships in Service Operational Manager (SSOM or CSOM) or its deputies, advices or any questions he deems beyond his abilities. Ensure the quality of his services. Provide information and support necessary to relevant hierarchy as concerns missions involving them. Take technical decisions on board, within the limitations of his responsibilities, as set out in the Operational Authority Limitations. Performs inspection / survey as directed by the Ship in Service Operational Manager (SSOM or CSOM) or its deputies, on the job on the job assignment for each project. Refers to Marine procedures and technical working instructions issued from each Technical Division of Head Office, such as PNCs or local are to be used as instruction. Refer the Bureau Veritas Rules, standards, regulations, specifications and relevant approval drawings as technical guidance to perform jobs. Personal protection and safety equipment, BV stamps, tools and access to databases are to be used in accordance with the provisions of work instruction. Complete his report on the ship in service databases. Completes the draft of records, reports and certificates requested within the requested time schedule. Provides the information to Secretaries for invoicing. Signs and endorses certificates / reports / attestations and other documents relating to the inspection / survey personally carried out. Files and keeps updates the quality documents (including technical working instructions) received. Participates in the canvassing for activities in co-ordination with the Ship in Service Operational Manager (SSOM or CSOM) or its deputies. Refers to the Ship in Service Operational Manager (SSOM or CSOM) or its deputies, or Quality Manager for any claim or complaint received from clients (Manufacturer, Owner, Administration and other units). When Bureau Veritas qualification will permit he will be able to Audits on board ships and at shipping client offices for statutory certification (ISM /ISPS /MLC code) as well as Marine & Offshore equipment and/or Ships under new construction inspections. Experience & Qualification: MEO class I certificate with 5 years of sailing experience with ship repair experience or Naval Architect with 5 Yrs of shipyard experience. Experience with any IACS classification society will be an added advantage. Have proven related Marine experience and sound technical knowledge. Have good communication skills and the ability to work directly with representatives of Owners, flag and port state authorities etc. Should be willing to travel within the India and sometimes farther afield or any voyage as may be required.

Fleeca India Pvt Ltd Job Description Tyre Service Engineer Location: PAN INDIA Designation: Service Engineer Require immidieate joinee  Contac us: 741407071118,7414001237,6375827524 Job Summary: The Tyre Service Engineer will be responsible for tyre inspection, maintenance, and service execution at client locations. The role requires hands-on experience in tyre health check, repair activities, and documentation to ensure smooth fleet operations. Key Responsibilities: Conduct tyre inspection and health check on commercial vehicles. Perform tyre rotation, fitment, removal, and alignment assistance. Monitor and maintain tyre pressure, including correction as required. Identify tyre damages (cuts, bulges, uneven wear, puncture, etc.). Carry out tubeless tyre repair, puncture repair, and rim care. Maintain daily service reports, tyre records, and documentation. Coordinate with clients and ensure service delivery as per Fleeca standards. Support fleet operations and respond to service-related concerns. Follow safety practices and operational guidelines. Required Qualifications & Skills: ITI / Diploma / B.Tech (Automobile / Mechanical) or relevant field. Experience in tyre service, maintenance, fleet operations preferred. Strong knowledge of commercial vehicle tyres. Ability to identify tyre wear patterns and damages. Good communication and client-handling skills. Willingness to work at field locations.

A gas service engineer diagnoses, repairs, and maintains gas appliances and systems, including boilers, central heating, and water heaters. Responsibilities include performing routine maintenance, responding to emergency call-outs, installing new appliances, and ensuring all work complies with safety and regulatory standards. A gas service engineer must have technical knowledge of gas systems, strong problem-solving skills, and good communication abilities for customer interaction. Core responsibilities    Maintenance and repair: Service, inspect, and repair gas appliances like boilers, central heating systems, and radiators to ensure they are working safely and efficiently.    Installation: Install new gas appliances and systems for domestic and commercial customers.    Diagnostics and troubleshooting: Respond to fault calls to diagnose and fix gas-related issues, often in emergency situations.    Safety compliance: Ensure all work is carried out in compliance with health, safety, and regulatory standards.    Customer service: Provide technical support and communicate effectively with customers to explain work and address their needs.    Record keeping: Complete necessary paperwork and use IT systems to document work performed and maintain service records.    Site surveys: Conduct site surveys to assess new installations or diagnose complex problems