945 It Operations Management Jobs in Chennai

Job Description: Role: Tech & Enablement SpecialistShift Timing: US Shift (Flexibility required)Experience: 3 to 7 YearsJob Type: Full-TimeLocation: India (Remote or Onsite, as per client requirement)Domain: IT Support, Business Enablement, Compliance Role Overview: This role is part of the Tech & Enablement team working closely with business, IT, and compliance teams to ensure smooth operations across user access management, IT program support, system availability, and compliance audits. The role supports global tools and systems across business functions, ensuring proper coordination and technical enablement in a US shift setting. Key Responsibilities: 1. User Access Management Add/modify/delete/maintain user access across tools Manage and regularly update user access lists Enable access for new tools or users and coordinate with IT teams Ensure timely deactivation of access upon employee exits or role changes Tools Exposure:Salesforce, SAP ECC, SAP S/4HANA, Power BI, PowerApps, Varicent, Vistex 2. Compliance Support Coordinate and support quarterly/yearly SOX audit requests Maintain audit trails and documentation for access changes and system support Ensure alignment with global IT compliance frameworks 3. User IT Support Monitor downtimes (planned/unplanned) and communicate proactively Work with IT teams for issue resolution, ticket creation, and follow-ups Notify users regarding outages and service updates 4. Programs & Projects Support Identify business or IT-led programs/projects Evaluate and communicate potential production impact Assist with business requirement gathering Provide UAT (User Acceptance Testing) and deployment readiness support Support production deployment, user training, and post go-live assistance Required Skills & Competencies: Experience in user access governance, IT service desk, or program enablement roles Strong knowledge of support ticketing systems (e.g., ServiceNow, JIRA) Ability to coordinate across global teams and manage technical escalations Understanding of SOX controls, audit requirements, and user access compliance Strong communication and organizational skills Preferred Qualifications: Bachelors degree in Computer Science, IT, Engineering, or related field ITIL certification is a plus Familiarity with project management or Agile/Scrum tools Contact: 7996827671 / 9632024646 / 9035707002

Role Overview: Sales and Operation Manager. This role involves leading a team to achieve closure targets, handling tenant interactions, and ensuring high customer satisfaction. The ideal candidate will be a sales-driven professional with strong negotiation skills, capable of converting leads into successful closures, including managing walk-ins and resolving escalations to boost sales numbers.  Responsibilities: Sales Leadership Drive sales targets for the ROL process, ensuring consistent achievement of monthly and quarterly closure numbers. Motivate and manage the TRMs teams to maximize lead-to-closure conversions. Monitor individual and team performance, providing guidance to exceed sales objectives. Lead Management and Conversion Oversee the allocation and follow-up of leads to ensure no prospects are missed. Engage directly with tenants, including walk-ins, to explain the process, clarify doubts, and provide customized solutions. Negotiate budgets, agreements, and terms with tenants to finalize closures. Foster trust and transparency to ensure tenant satisfaction and successful Closure. Escalation and Objection Handling Address and resolve tenant objections during the sales process, ensuring a positive experience. Manage escalations related to negotiations, trust issue about the process, driving towards successful resolutions that align with business goals. Team Training and Development Train team members on sales strategies, customer handling, and negotiation techniques to improve performance. Conduct regular knowledge-sharing sessions to update the team on SOPs, agreements, and service offerings. Collaboration and Coordination Cross-Department Collaboration : Work closely with the posting and digital marketing teams to improve lead quality and quantity. Collaborate with FRMs and HODs to ensure full accountability and effective management of prospects Seamless Communication: Ensure seamless communication between TRMs, FRMs, and other departments to meet tenant needs effectively. Escalation Coordination: Coordinate with the customer support team to address escalations and any property-related concerns, ensuring high levels of customer satisfaction. Sales Reporting and Analysis Track team performance metrics such as conversion rates, closure numbers, and lease amount. Provide detailed sales reports and insights to management, identifying areas for improvement and growth. Analyze tenant feedback and backouts and sales trends to refine strategies and improve the sales process. Taking the complete ownership of every lead generated and maintaining the track of it. Customer Interaction and Support Walk-In Handling: Manage tenants visiting the office for negotiations, process clarifications, and convert these interactions into successful closures. Face-to-Face Support: Provide excellent face-to-face customer handling, addressing queries and building trust to ensure satisfaction. Payment Follow-Up: Actively follow up with customers for pending payments, ensuring timely collection and minimizing delays. Education and Experience Bachelors degree in Sales, Marketing, Business Administration, or a related field. Minimum 35 years of proven experience in sales, with a strong background in real estate, property leasing, ed-tech, or insurance Demonstrated success in lead conversion performance and team management. Strong experience in data-driven decision-making with advanced proficiency in MS Excel (reports, pivot tables, dashboards, and performance tracking). A consistent record of achieving and exceeding sales targets through strategic planning and team motivation. Skills and Competencies Strong leadership, analytical, and team-handling skills. Data-oriented mindset with the ability to identify trends, track performance, and drive improvements. Excellent communication, negotiation, and interpersonal skills. Capability to manage pressure and multiple priorities effectively. Proven ability to train and mentor sales teams to achieve targets. Strong understanding of digital leads and CRM processes Benefits Competitive salary and attractive performance-based incentives. Opportunity for career growth within a rapidly growing organization. Training and development programs to enhance sales and leadership skills.

Job Description: Role Title: Compliance & Customer Audit AnalystShifts Available: EMEA Shift: 1:30 PM 10:00 PM IST Asia Shift: 7:00 AM 4:00 PM ISTExperience: 3 to 8 YearsJob Type: Full-TimeLocation: India (Remote/Hybrid depending on client/project)Department: Global Risk & Compliance | Internal Audit Role Overview: Join the Global Audit Function supporting a 2nd Line Risk & Compliance team focusing on Customer Audits and MDF (Market Development Funds) Audits. You will work across various business process audits with an emphasis on risk assessment, contract compliance, rebates, pricing, credit notes, and supply chain controls. Key Responsibilities:  Customer Audit Execution Conduct end-to-end risk-based business audits following the internal audit lifecycle: planning, fieldwork, reporting, and closure Analyze customer contracts and validate compliance against terms (Contract Compliance) Perform financial reconciliations, analyze rebates, credit notes, and clawbacks Assess inventory movement, supply chain operations, and fulfillment practices Review and document audit observations, develop recommendations, and present findings to stakeholders  MDF Audit (Market Development Funds) Review MDF usage, approvals, documentation, and validate against policy Identify non-compliant claims and work with business stakeholders for resolution  General Audit Responsibilities Risk assessments and scoping based on client priorities Audit planning and stakeholder alignment Execution of fieldwork, data analysis, sampling, and exception handling Drafting detailed audit reports and working papers Coordinate follow-ups for audit closure and track action items  Optional: Americas Audit Exposure Based on candidate interest and availability, annual participation in Americas-focused audits may be considered. Required Skills & Competencies: Strong understanding of internal audit, risk-based audits, and business process reviews Experience in domains like Contract Compliance, Rebates, Credit Notes, Pricing, or Inventory Strong analytical and reporting skills Experience in working with global teams or clients Excellent written and verbal communication Good documentation and audit reporting skills Preferred Qualifications: Bachelors degree in Finance, Accounting, Business, or equivalent CA, CIA, CISA, or other audit/compliance certifications (preferred) Familiarity with tools like SAP, Excel, and Audit Management software

As a Process Manager at Hapag-Lloyd, your role involves defining and maintaining the Incident and Major Incident Management Process capability globally across the estate. You will be responsible for ensuring that the Problem Management process is managed effectively across the Production Services function and ensuring consistent application across the wider Hapag-Lloyd IT organization and external Suppliers. Your key responsibilities include: - Ensuring Policies, Processes, and Procedures are periodically reviewed and updated appropriately and continually. - Distributing communications about Incident Management & Problem Management Policies, Procedures, and actions appropriately. - Ensuring all Process stakeholders are aware of their responsibilities and follow the Incident and Major Incident Management process correctly. - Ensuring training materials are available and sufficient. - Aligning and integrating with associated processes and capabilities such as Change, Event, Request Management, Configuration Management, etc. - Establishing, reviewing, updating, and communicating Process objectives and targets. - Reviewing Critical Success Factors (CSF) and Key Performance Indicators (KPI) periodically and updating where necessary. - Escalating to management in relation to all the Incident Management & Problem Management Processes and interfaces with other ITSM Processes. - Leading, defining the process strategy and adoption roadmap. - Addressing issues with the running of the process. - Managing the process roadmap. - Identifying improvement opportunities for inclusion in the CSI register. - Ensuring process KPIs are met globally. In terms of Behaviours & Approach, you are expected to be a strong team player, able to build proactive, cooperative working relationships with customers, peers, and key stakeholders. You should possess good negotiation skills, experience with different cultures, and the ability to manage crisis situations efficiently. Additionally, you should excel in leadership, developing team members, problem-solving, and be process-oriented. Qualifications required for this role include: - Bachelor's or Master's degree in a relevant field (e.g. Business Administration, Operations Management or related). - ITIL 3 or 4 foundation certification specifically relating to Change & Release Management. - Excellent communication, problem-solving, and stakeholder management skills. - Proficiency in the English language (additional languages are beneficial). Join Hapag-Lloyd as a Process Manager and contribute to the effective Incident and Major Incident Management globally.,

Role Overview: As a SOC Analyst at CredAvenue Private Limited, you will be responsible for managing the Cyber Defence Centre (SOC) in a 24/7 environment. Your role will involve handling security incidents and providing rapid response with a deep understanding of IT & Network Infrastructure tools and technologies. Key Responsibilities: - Act as a critical member of the cyber security function to ensure the security and privacy of enterprise and client data. - Provide 24x7 monitoring for the organization by serving as the first line of defence against potentially malicious events. - Escalate confirmed incidents to SOC leads and coordinate with respective teams to address security issues promptly. - Monitor and remediate cloud alerts from platforms like AWS, GCP, and Azure. - Identify suspicious and anomalous activities, and develop response playbooks for various scenarios. - Conduct manual analysis of log files to identify attack patterns. - Utilize technical expertise to assist in creating new methods for detection and triage. - Engage in Threat Hunting by analyzing security system logs, tools, and data sources to identify attacks against the enterprise and recommend detection rules and system tuning. Qualification Required: - Bachelor's Degree in computer science with a minimum of 1-7 years of experience in the SOC team. - Proficiency in handling AWS and/or Azure resource alerts. - Experience in critical incident analysis and response. - Excellent written and verbal communication skills with the ability to enhance IT security. - Knowledge of windows server-based systems and technologies. - Familiarity with suspicious URL blocking, sandboxing, and malware analysis. - Understanding of SIEM, PAM, CASB, EDR, and other threat detection platforms. - Knowledge of authentication standards like SAML, OAuth, and Forensic Analysis. - Working knowledge of compliance standards such as ISO27001, PCI-DSS & Cyber Essentials Plus. Additional Details: No additional details provided in the job description. Role Overview: As a SOC Analyst at CredAvenue Private Limited, you will be responsible for managing the Cyber Defence Centre (SOC) in a 24/7 environment. Your role will involve handling security incidents and providing rapid response with a deep understanding of IT & Network Infrastructure tools and technologies. Key Responsibilities: - Act as a critical member of the cyber security function to ensure the security and privacy of enterprise and client data. - Provide 24x7 monitoring for the organization by serving as the first line of defence against potentially malicious events. - Escalate confirmed incidents to SOC leads and coordinate with respective teams to address security issues promptly. - Monitor and remediate cloud alerts from platforms like AWS, GCP, and Azure. - Identify suspicious and anomalous activities, and develop response playbooks for various scenarios. - Conduct manual analysis of log files to identify attack patterns. - Utilize technical expertise to assist in creating new methods for detection and triage. - Engage in Threat Hunting by analyzing security system logs, tools, and data sources to identify attacks against the enterprise and recommend detection rules and system tuning. Qualification Required: - Bachelor's Degree in computer science with a minimum of 1-7 years of experience in the SOC team. - Proficiency in handling AWS and/or Azure resource alerts. - Experience in critical incident analysis and response. - Excellent written and verbal communication skills with the ability to enhance IT security. - Knowledge of windows server-based systems and technologies. - Familiarity with suspicious URL blocking, sandboxing, and malware analysis. - Understanding of SIEM, PAM, CASB, EDR, and other threat detection platforms. - Knowledge of authentication standards like SAML, OAuth, and Forensic Analysis. - Working knowledge of compliance standards such as ISO27001, PCI-DSS & Cyber Essentials Plus. Additional Details: No additional details provided in the job description.

As a candidate for the role of Frontline Operations in Chennai, your primary responsibility will be to drive the pre-onboarding, onboarding, and workforce movement processes effectively. Your role will involve ensuring talent readiness, maintaining documentation accuracy, and facilitating deployment flow without any delays. It is essential to note that the pace of work is fast, expectations are high, and precision is crucial for success. Key Responsibilities: - Manage pre-onboarding processes end-to-end, including documentation, verifications, compliance, and candidate readiness. - Execute a structured and high-quality onboarding experience without any misses. - Monitor daily workforce movements such as bench, deployments, and roll-offs, ensuring real-time visibility for leadership. - Collaborate closely with Recruitment Ops and Workforce Strategy teams to expedite hiring-to-deployment cycles. - Drive resource allocation workflows for client assignments, extensions, and internal transitions. - Serve as the Chennai HR operations point of contact, handling escalations, addressing process gaps, and resolving candidate issues proactively. - Uphold discipline across HR processes, including inductions, attendance control, asset tracking, and documentation governance. - Encourage stakeholders for faster turnarounds, including candidates, recruiters, and managers, ensuring adherence to timelines. Ideal Profile: - A fast learner with a strong execution discipline. - Detail-oriented operator who thrives under pressure. - Strong communicator adept at driving follow-ups and escalations effectively. - Organized, proactive, and capable of managing multiple tasks simultaneously. - Ambitious and eager to progress into higher-impact HR/Workforce roles. This role is crucial as it plays a significant part in keeping the workforce engine running smoothly and efficiently. Any slowdown in onboarding processes can directly impact business operations. Your ability to maintain pace, accuracy, and efficiency will directly contribute to our delivery readiness and success.,

As a Senior Management Information System Analyst at Movate, you will play a crucial role in analyzing and managing information systems, developing and maintaining dashboards, and providing detailed analytical support. Your responsibilities will include collaborating with various departments to ensure the efficient operation of information systems that meet organizational needs. Key Responsibilities: - Analyzing and managing information systems - Developing and maintaining dashboards - Performing systems analysis - Providing detailed analytical support - Collaborating with various departments Qualifications: - Strong analytical skills - Experience with Information Systems and Management Information Systems (MIS) - Knowledge of dashboard development and maintenance - Proficiency in systems analysis - Excellent problem-solving and decision-making skills - Strong communication and teamwork abilities - Bachelor's degree in Accountancy - Experience in a similar role, preferably in the technology or customer experience sector, is a plus,

As a Project Coordinator - Change Management, your role involves coordinating and managing project-related changes in accordance with organizational change management processes. You will be responsible for raising, tracking, and closing change requests using ServiceNow. Ensuring proper documentation and approvals for all changes is key, along with supporting the implementation of simple changes while minimizing disruption to business operations. Effective communication of change status and updates to stakeholders is also part of your responsibilities. Key Responsibilities: - Coordinate and manage project-related changes following organizational change management processes. - Raise, track, and close change requests utilizing ServiceNow. - Ensure proper documentation and approvals for all changes. - Support the implementation of simple changes with minimal disruption to business operations. - Communicate change status and updates to stakeholders. Qualifications Required: - Familiarity with ITIL/Change Management processes. - Hands-on experience with ServiceNow or similar change management tools. - Strong organizational, communication, and documentation skills. - Ability to manage multiple requests and coordinate with cross-functional teams. - Basic understanding of project management principles. In addition to the specific job role and responsibilities, the company prefers candidates with experience in coordinating IT or software development projects. Being proactive, detail-oriented, and possessing a problem-solving mindset are also considered as preferred qualities for this position.,

Role Overview: You will be responsible for managing end user services across all locations, including overseeing the Central Service Desk and the Incident management team. Your role will involve defining KPIs, managing internal and customer escalations, owning IT onboarding requirements for new customer transitions, and driving shift left through service desk operations. You will also focus on improving FCR, 24/7 escalation management and response, problem resolution, and RCA submission. Additionally, you will be involved in hiring requisite skills at location and central service, conducting regular operations cadence calls, and aligning IT with business requisitions. Key Responsibilities: - Manage end user services across all locations - Oversee the Central Service Desk - Manage the Incident management team and escalations - Define KPIs - Manage internal user escalations - Manage customer escalations and respond promptly - Own IT onboarding requirements for new customer transitions - Drive shift left through service desk operations - Improve First Call Resolution (FCR) - Handle 24/7 escalation management and response - Focus on problem resolution and RCA submission - Hire requisite skills at location and central service - Conduct regular operations cadence calls - Align IT with business requisitions Qualifications: - Should be a graduate or above - Minimum of 15 years of experience working in the IT industry,

As an IT & IoT Support Engineer for our Chennai facility, your role will involve coordinating between the Faridabad software development team and the Chennai factory operations team. Your responsibilities will include: - Ensuring smooth integration, monitoring, and support of IoT gateways - Managing PLC connections - Supporting related IT infrastructure Qualifications required for this role include: - Technical skills in IT and IoT support - Proactive attitude towards problem-solving - Strong communication and coordination abilities Join us in our Factory Digitalization and Smart Factory initiatives to drive innovation and efficiency.,

As a Senior Engineer in the Information Security Engineering team at TransUnion, your role will involve being part of a team responsible for Customer Identity and Access Management (CIAM, including Directory Services). You will be involved in the architecture, design, build, and administration of CIAM systems. Your responsibilities will include integrating Identity and Access Management systems, collaborating with infrastructure and operations teams, and providing guidance to resolve issues. Additionally, you will liaise between business partners, infrastructure teams, and cross-functional teams to ensure seamless operations. Key Responsibilities: - Evaluate client business, process, systems, and technology requirements and provide advice on best practices for designing solutions. - Consult with business stakeholders to assess current issues, define future states, and make recommendations for solutions. - Participate in detailed solution design, implementation, and delivery of Ping Identity IAM product solutions such as OAuth, OpenID Connect, and SAML. - Install and deploy solutions in production environments to meet customer requirements. - Create deployment-specific documentation for Ping Identity IAM products. - Design and build Directory Services, including Directory consolidation using technologies like OpenLDAP, Ping Directory, AD, and eDirectory. - Ensure that solutions protect information resources from unauthorized access. - Utilize problem-solving and data analysis skills to ensure timely project delivery. - Promote adoption, training, communication, and education of CIAM capabilities and standards within the organization. - Define and advise on solutions, best practices, standards, processes, procedures, and tools throughout the system development life cycle. - Perform any other related duties as assigned or requested. Qualifications Required: - 5-10 years of experience in Identity & Access Management and Directories. - 3+ years of experience with Ping Identity and Ping Directory. - Hands-on experience implementing solutions using OAuth, OpenID Connect, and SAML. - Familiarity with Dockers and Kubernetes. - 2+ years of experience with Microsoft Certificate servers and PKI. - 2+ years of experience in development, scripting, and automation. - Experience with NetIQ Directory Services (NetIQ). - Strong LDAP skills with the ability to troubleshoot connectivity and search issues. - Proficiency in building and documenting migration infrastructure components. - Knowledge of OpenLDAP and Active Directory would be advantageous. Additional Company Details: TransUnion offers a welcoming and energetic environment that fosters collaboration and innovation. They encourage professional growth through various means such as tuition reimbursement, conferences, seminars, and work-from-home options. The culture at TransUnion promotes skill development and the discovery of individual capabilities. Note: This is a hybrid position that requires performing job responsibilities both virtually and in-person at a designated TransUnion office location for a minimum of two days per week. As a Senior Engineer in the Information Security Engineering team at TransUnion, your role will involve being part of a team responsible for Customer Identity and Access Management (CIAM, including Directory Services). You will be involved in the architecture, design, build, and administration of CIAM systems. Your responsibilities will include integrating Identity and Access Management systems, collaborating with infrastructure and operations teams, and providing guidance to resolve issues. Additionally, you will liaise between business partners, infrastructure teams, and cross-functional teams to ensure seamless operations. Key Responsibilities: - Evaluate client business, process, systems, and technology requirements and provide advice on best practices for designing solutions. - Consult with business stakeholders to assess current issues, define future states, and make recommendations for solutions. - Participate in detailed solution design, implementation, and delivery of Ping Identity IAM product solutions such as OAuth, OpenID Connect, and SAML. - Install and deploy solutions in production environments to meet customer requirements. - Create deployment-specific documentation for Ping Identity IAM products. - Design and build Directory Services, including Directory consolidation using technologies like OpenLDAP, Ping Directory, AD, and eDirectory. - Ensure that solutions protect information resources from unauthorized access. - Utilize problem-solving and data analysis skills to ensure timely project delivery. - Promote adoption, training, communication, and education of CIAM capabilities and standards within the organization. - Define and advise on solutions, best practices, standards, processes, procedures, and tools throughout the system development life cycle. - Perform any other related duties as assigned or requested. Quali

A Program Manager oversees multiple projects to achieve broader organizational goals by managing budgets, risks, and resources, coordinating teams, and communicating with stakeholders . Key skills include leadership, strategic thinking, communication, financial management, problem-solving, and risk management A Program Manager oversees multiple projects to achieve broader organizational goals by managing budgets, risks, and resources, coordinating teams, and communicating with stakeholders . Key skills include leadership, strategic thinking, communication, financial management, problem-solving, and risk management A Program Manager oversees multiple projects to achieve broader organizational goals by managing budgets, risks, and resources, coordinating teams, and communicating with stakeholders . Key skills include leadership, strategic thinking, communication, financial management, problem-solving, and risk management A Program Manager oversees multiple projects to achieve broader organizational goals by managing budgets, risks, and resources, coordinating teams, and communicating with stakeholders . Key skills include leadership, strategic thinking, communication, financial management, problem-solving, and risk management A Program Manager oversees multiple projects to achieve broader organizational goals by managing budgets, risks, and resources, coordinating teams, and communicating with stakeholders . Key skills include leadership, strategic thinking, communication, financial management, problem-solving, and risk management A Program Manager oversees multiple projects to achieve broader organizational goals by managing budgets, risks, and resources, coordinating teams, and communicating with stakeholders . Key skills include leadership, strategic thinking, communication, financial management, problem-solving, and risk management A Program Manager oversees multiple projects to achieve broader organizational goals by managing budgets, risks, and resources, coordinating teams, and communicating with stakeholders . Key skills include leadership, strategic thinking, communication, financial management, problem-solving, and risk management

Manager Job Description Template Manager Responsibilities: Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business. Manager Requirements: Bachelors degree in business, management, or related field. More education or experience may be preferred or required. Strong understanding of business management, financial, and leadership principles. Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills. Time and project management skills. Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies. Commitment to providing exceptional service to customers and support to staff members.

We are looking for an experienced Area Manager to organize and oversee the operations of a number of stores. You will assume responsibility for the overall success of the stores by setting targets, supervising store managers, and ensuring they are attained. Effective area managers are skilled in managing diverse operations from a distance. They have a strategic mindset and are excellent leaders. Excellent abilities in financial and operations planning are also essential for the role. The goal is to ensure our stores will meet and exceed expectations of business development and efficiency. Responsibilities Formulate fruitful business development strategies to ensure long-term success Set standards and objectives for different stores and departments Optimize and oversee operations to ensure efficiency Lead a team of store managers towards effective collaboration and attainment of goals Undertake sound financial management to ensure stores are profitable and stay within budget Ensure compliance with companys policies and operational guidelines Deal with problems by providing creative and practical solutions Evaluate performance using key metrics and address issues to improve it Report to senior executives on progress and issues Assist upper management in decisions for expansion or acquisition

As an Operations Management Senior at TekWissen, you will play a crucial role in enhancing IT Service Management (ITSM) processes, particularly Incident Management. Your primary responsibilities will involve utilizing your expertise in data analysis, reporting (with tools like Qlik Sense, Power BI, and ServiceNow), and process governance. Additionally, you will act as a Scrum Master, leading agile initiatives for operational enhancements. Your contributions will be instrumental in identifying trends, ensuring data accuracy, and driving continuous improvement and automation. - Utilize expertise in data analysis and reporting tools like Qlik Sense, Power BI, and ServiceNow. - Act as a Scrum Master, leading agile initiatives for operational enhancements. - Identify trends, ensure data accuracy, and drive continuous improvement and automation. To excel in this role, you must possess the following qualifications: - Bachelor's degree in IT, Computer Science, or a related field. - Minimum of 6 years of experience in ITSM operations. - Deep understanding and proven experience in Incident Management. - Proficiency in Power BI, advanced data modeling, and dashboard design. - Hands-on experience with ServiceNow, particularly in data extraction, reporting, and configuring modules like Incident, Problem, and Change. - Solid background as a Scrum Master, adept at agile methodologies. - Expertise in Jira administration, including workflow configuration, reporting, and board setup. - Ability to analyze large datasets to identify trends, patterns, and anomalies. - Excellent analytical, problem-solving, and communication skills. Furthermore, experience in applying Site Reliability Engineering (SRE) principles and exploring AI/ML tools within the ITSM landscape will be advantageous. TekWissen Group is committed to promoting workforce diversity and is an equal opportunity employer. If you are a motivated and experienced professional with a passion for IT operations, ad hoc reporting, and continuous improvement processes, we encourage you to apply for this exciting opportunity in Chennai.,

As an experienced IT professional, you will be responsible for the following aspects: - Utilizing expert knowledge in enterprise IT management and Software Development Lifecycle - Managing IT Infrastructure for Digital Workplace (PC, Mobile, VPN, M365, IT & Access Management, R&D workstations) and Backend platforms like Active Directory - Demonstrating Supplier Management skills to establish clear expectations and Scope of Work - Possessing knowledge of network architectures, configurations, protocols, and interfaces such as TCP/IP, routing, switching, QoS, etc. - Understanding network connectivity for physical and virtualized servers and Storage Area Network (SAN) - Having a basic understanding of Cloud Design Patterns, particularly Hybrid Cloud - Applying High-Availability concepts to build robust computing systems - Realizing and implementing IT solutions - Implementing IT Security controls, technologies, and patterns - Utilizing project management and creative methods in agile environments such as "design thinking", Scrum, etc. - Managing Demand, IT Service Delivery, and ITIL Service Operation - Demonstrating enhanced English language skills, with Japanese language skills considered a plus - Acting as the overall IT platform owner in Fuso Tech Center India for IT Infrastructure and Cybersecurity aligned with Head office IT in Japan - Consulting on existing IT services/components and performing technical feasibility checks for new proposed solutions - Designing network, telecommunications, and network security infrastructure concepts and solutions - Defining operational concepts for new proposed solutions - Providing Systems Engineering and operational support on 3rd Level with a focus on network infrastructure and software - Analyzing and specifying technical requirements for corporate IT infrastructure including WAN, LAN, Wireless, Digital Workplace, Cloud, and Support Desk - Estimating and calculating costs based on service-components - Monitoring and managing Technical Capacity, Security, and Performance - Overseeing Project Management, IT Management, Budget, Architecture, and Supplier management Qualifications: - Bachelor's Degree in Business, Computer Science, Information Systems, or equivalent experience in a related field - Bachelor's or Master's Degree in IT, Computer Science, Engineering, or similar field - More than 2+ years of Network Infrastructure experience in networking, data center, and cloud platforms like Azure/AWS/Google - Experience in Digital Workplace with Microsoft platform, M365, Windows, AD, Help Desk Management - Proficiency in Cyber Security Management - Certifications such as ITIL, PMP, and Any Cloud Certification of Microsoft, CISCO This role ideally requires 5-8 years of experience in the field.,

As an IT Support Engineer in our organization, your primary responsibility will be to handle system installations, troubleshoot hardware/software issues, provide L1/L2 technical support, and ensure smooth IT operations. Your role will require strong technical expertise, problem-solving skills, and consistency in IT maintenance. - Install, configure, and maintain hardware, software, and network equipment. - Provide L1/L2 technical assistance to employees and resolve issues promptly. - Diagnose system, network, and application problems. - Manage user accounts, security updates, and data backups. - Monitor system performance and ensure minimal downtime. - Coordinate with vendors for hardware repairs or replacements. - Maintain documentation of IT inventory, configurations, and support logs. Qualifications Required: - Bachelors degree in Computer Science, IT, or related field. - 4-7 years of hands-on IT support experience. - Strong knowledge of Windows/Linux OS, networks, and troubleshooting. - Familiarity with system configuration, antivirus/security tools, and IT protocols. - Good communication and problem-solving abilities. In addition to the above responsibilities and qualifications, it would be beneficial to have experience in server maintenance and cloud support. Certifications like CCNA, A+, MCSA, or related technologies are considered a plus.,

Role Overview: As a Connectivity Operations & Support specialist, you will be responsible for managing the daily operations of enterprise connectivity services such as SASE, Prisma Firewall, HUB Firewall, VPN, Factory firewalls, External DNS, SSL Certificates, Intranet, and Internet-office connections. You will provide operational support for GSIP platforms to ensure stable voice and video communication. Your role will involve supporting SASE Traffic routing, Network Security, User Policy, and VPN for secure remote access. Additionally, you will monitor service performance, handle escalations, prioritize service-related requests, oversee service delivery, and ensure SLAs, KPIs, and compliance requirements are met. You will also provide project management support for communication and timeline completion. Key Responsibilities: - Manage daily operations of enterprise connectivity services including SASE, Prisma Firewall, HUB Firewall, VPN, Factory firewalls, External DNS, SSL Certificates, Intranet, and Internet-office connections. - Provide operational support for GSIP platforms to ensure stable voice and video communication. - Support SASE Traffic routing, Network Security, User Policy, and VPN for secure remote access. - Handle escalations, prioritize service-related requests, and oversee service delivery to ensure SLAs, KPIs, and compliance requirements are met. - Support Factory Network requests for network policy and user policy segregation. - Monitor service performance and coordinate issue resolution with stakeholders. - Support project management by assisting in communication and timeline completion. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field. - 5+ years of experience in IT operations or network support, with exposure to GSIP and SASE platforms. - Knowledge of network automation tools. - Experience in supplier management, especially with managed services. - Familiarity with SSL certificate management, firewall basics (e.g., Palo Alto), and VPN technology. - Strong background in vendor and intercompany invoicing processes. - Excellent communication, coordination, and documentation skills. Additional Details: At KONE, the focus is on creating an innovative and collaborative working culture that values the contribution of each individual. Employee engagement and sustainability are key areas of focus, with a commitment to ethical business practices. The company encourages participation, sharing of information and ideas, and aims to develop a culture where co-workers trust and respect each other. KONE offers a range of experiences and opportunities to help employees achieve their career and personal goals while promoting a healthy and balanced life.,

As an IT Helpdesk Coordinator at our company located in Kandanchavadi, Chennai, you will play a crucial role in ensuring smooth operations by efficiently managing various tasks. Your responsibilities will include: - Prepare daily attendance for all sites and send it to the corporate office. - Compile Daily Call Reports (DCR) for all sites and forward them to the corporate office. - Create engineer shift rosters based on call/project requirements and training schedules. - Allocate floors to engineers as needed. - Assign, monitor, and ensure completion of hardware call tickets, email tickets, and oral requests. - Verify and close completed hardware call tickets and email tickets, including telephone verification when required. - Offer technical support to engineers as and when needed. - Generate daily repeat call reports and reports for calls exceeding one hour. - Assist in project planning, tracking, and completion. - Prepare monthly consolidated reports and PowerPoint presentations for review meetings. - Maintain asset inventories effectively. To excel in this role, you should possess the following qualifications and skills: - Proficiency in MS Office applications such as Word, Excel, and PowerPoint, along with knowledge of V Lookup, H Lookup, and Pivot tables. - Strong people management skills. If you are a proactive and detail-oriented individual with a passion for IT support coordination, we would love to have you join our dynamic team.,

As a Security Operations Analyst at Agoda, you will play a crucial role in enhancing the organization's identity security posture and ensuring secure, efficient access across systems. You will be responsible for managing and monitoring Okta, Azure AD (Entra ID), and on-prem Active Directory for user authentication, provisioning, and access control. Additionally, you will design, implement, and maintain Okta Workflows to automate identity lifecycle events such as onboarding, offboarding, and role changes. Your responsibilities will also include configuring and maintaining Okta security policies, investigating identity-related security incidents, and conducting regular access reviews and audits to support regulatory compliance. Key Responsibilities: - Manage and monitor Okta, Azure AD (Entra ID), and on-prem Active Directory for user authentication, provisioning, and access control - Design, implement, and maintain Okta Workflows for identity automation - Configure and maintain Okta security policies including sign-on, password, and MFA policies - Collaborate with application owners to onboard new apps using SSO and SCIM integrations - Investigate identity-related security incidents and anomalies using log data and security tools - Utilize Terraform or other Infrastructure-as-Code (IaC) tools to deploy and manage Okta configurations programmatically - Develop and maintain documentation on IAM processes, policies, and automation workflows - Stay up-to-date with identity security best practices, threat intelligence, and Okta platform changes Qualifications Required: - 4-5 years of experience in identity and access management or security operations - Hands-on experience with Okta Workflows for identity automation, Okta policies (sign-on, password, MFA), Azure AD/Entra ID, and Active Directory administration - Terraform Certifications and Knowledge - Okta Certified Professional or Administrator certification required - Familiarity with SAML, OAuth2, OIDC, and SCIM protocols Agoda is an online travel booking platform that believes in bridging the world through travel. With a diverse team from across the globe, Agoda aims to make travel easy and rewarding for everyone. The company offers a hybrid working model, WFH set up allowance, remote working opportunities, employee discounts for accommodation globally, and various other benefits to its employees. If you are looking for a challenging role in a dynamic and advanced environment, Agoda's Security Department might be the perfect fit for you. As a Security Operations Analyst at Agoda, you will play a crucial role in enhancing the organization's identity security posture and ensuring secure, efficient access across systems. You will be responsible for managing and monitoring Okta, Azure AD (Entra ID), and on-prem Active Directory for user authentication, provisioning, and access control. Additionally, you will design, implement, and maintain Okta Workflows to automate identity lifecycle events such as onboarding, offboarding, and role changes. Your responsibilities will also include configuring and maintaining Okta security policies, investigating identity-related security incidents, and conducting regular access reviews and audits to support regulatory compliance. Key Responsibilities: - Manage and monitor Okta, Azure AD (Entra ID), and on-prem Active Directory for user authentication, provisioning, and access control - Design, implement, and maintain Okta Workflows for identity automation - Configure and maintain Okta security policies including sign-on, password, and MFA policies - Collaborate with application owners to onboard new apps using SSO and SCIM integrations - Investigate identity-related security incidents and anomalies using log data and security tools - Utilize Terraform or other Infrastructure-as-Code (IaC) tools to deploy and manage Okta configurations programmatically - Develop and maintain documentation on IAM processes, policies, and automation workflows - Stay up-to-date with identity security best practices, threat intelligence, and Okta platform changes Qualifications Required: - 4-5 years of experience in identity and access management or security operations - Hands-on experience with Okta Workflows for identity automation, Okta policies (sign-on, password, MFA), Azure AD/Entra ID, and Active Directory administration - Terraform Certifications and Knowledge - Okta Certified Professional or Administrator certification required - Familiarity with SAML, OAuth2, OIDC, and SCIM protocols Agoda is an online travel booking platform that believes in bridging the world through travel. With a diverse team from across the globe, Agoda aims to make travel easy and rewarding for everyone. The company offers a hybrid working model, WFH set up allowance, remote working opportunities, employee discounts for accommodation globally, and various other benefits to its employees. If you are looking for a challenging role in a dynamic and advanced environme