saas-jobs-in-ghaziabad, Ghaziabad

529 Saas Jobs in Ghaziabad

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posted 4 weeks ago

Business Development Head - SAAS Sales

BRIGHT IT GLOBAL SOLUTIONS PRIVATE LIMITED Hiring For Manager for SAAS Sales
experience7 to 12 Yrs
Salary6 - 12 LPA
WorkRemote
location
Delhi, Gurugram
skills
  • sales
  • medical software sales
  • software sales
  • b2b sales
  • direct sales
  • saas sales
Job Description
Business Development Manager Solution Sales (ERP Sales - End to End Sale) Experience: 7 to 12 years What you will be doing: Ability to generate and qualify leads to build a robust sales pipeline. Ability to independently navigate the sales lifecycle from demo to proposal, negotiation, and closure. Prior experience handling Ahmedabad region. Passion for technology, excellent communication skills, and a proven track record of exceeding sales targets. Experience with deal sizes of 20 Lakhs and above, achieving yearly sales targets of 3 Crores or more. Experience selling both on-premises and SaaS solutions. Conduct product presentations and demonstrations to highlight the features and benefits of our software solutions. Establish and maintain strong relationships with key decision-makers in client organizations. Daily reporting to the leadership team. Excellent communication, negotiation, and interpersonal skills. Who you are: An Individual with a positive attitude and approach towards work. An effective communicator who can express ideas clearly and respectfully to your colleagues. A team player who collaboratively approaches situations; readily offering and accepting support from your peers when tackling problems. Of a growth mindset and are committed to continuously learning and improving the skills and knowledge.  Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -
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posted 1 month ago
experience6 to 10 Yrs
location
Delhi
skills
  • Strong Analytical Skills
  • Effective Communication skills
  • Market Research
  • Marketing
  • Finance
  • Experience in Lead Generation
  • Excellent Customer Service skills
  • Proven track record in business development
  • sales roles
  • Bachelors degree in Business a related field
  • Ability to work independently
  • manage multiple tasks
  • Experience in SAAS
  • fintech industries
Job Description
As a Co-founder Sales at Letsfin Tech Pvt Ltd, your primary focus will be on business development within the fintech product, software, and tech infrastructure sector. Here are the key responsibilities and qualifications for this role: **Key Responsibilities:** - No investment required from you initially, as we believe in a 3-6 month phase to align our visions. - Offering free stake once we share the same vision after the initial phase. - You are welcome to continue with your existing job or business. - You will receive 30% revenue share for the business you bring until you transition to a full-time role on mutual agreement. - No fixed salary, only commission on the sales you generate. - Access to multiple products to cater to the needs of banks, NBFCs, fintech startups, and more. - Opportunity to work with 35+ products to meet the requirements of the fintech/startup/NBFC/banking sector. - Company plans to hire 3-4 candidates initially and select one for a permanent role after 3-6 months. Those not selected permanently can continue part-time. **Qualifications:** - Strong analytical skills to interpret market data and trends. - Effective communication skills for client and stakeholder interactions. - Experience in lead generation and market research. - Excellent customer service abilities. - Proven track record in business development or sales. - Bachelor's degree in Business, Marketing, Finance, or related field. - Ability to work independently and manage multiple tasks. - Experience in SAAS or fintech industries is advantageous. If you are a dynamic individual with a passion for business development and a track record of success, we invite you to join us at Letsfin Tech Pvt Ltd. Our company is dedicated to revolutionizing the fintech industry with a focus on efficiency and streamlined processes in B2B transactions. This full-time hybrid role based in New Delhi offers flexibility and the opportunity to make a significant impact in the fintech sector.,
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posted 2 days ago

SaaS Solutions Tech Lead

Durja IT Consulting
experience5 to 9 Yrs
location
Noida, Uttar Pradesh
skills
  • AWS
  • Redis
  • GitHub
  • Microservices
  • MySQL
  • Postgres
  • Sentry
  • PHP Laravel
  • Stripe
  • S3
  • CICD
  • Laravel Horizon
  • DigitalOcean
  • Hetzner
  • Laravel Forge
  • n8n
  • Plausible
  • Metabase
Job Description
As a Solutions Lead Developer for an E-commerce Marketplace, your role involves owning and implementing technical architecture, platform scalability, and security. You will act as the bridge between business vision and technical execution, requiring you to be both a leader and a self-contributor. Key Responsibilities: - Demonstrate leadership in startup/SaaS/marketplace environments. - Define and develop platform architecture using technologies such as Laravel, Redis, S3, Stripe, and SES. - Implement coding standards, GitHub policies, and CI/CD pipelines for efficient development processes. - Create APIs for n8n workflows and integrations to enhance platform functionalities. - Ensure observability, monitoring, and cloud cost optimization strategies are in place. - Collaborate with vendor Dev team and provide guidance on DevOps practices. - Utilize your 6+ years of software engineering and architecture experience to deliver high-quality solutions. - Leverage your strong background in Laravel and microservices to design robust systems. - Apply your expertise with AWS stack, Stripe Connect, and CI/CD tools to streamline development workflows. - Guarantee the security, scalability, and testability of the codebase. - Document workflows effectively and escalate technical issues when necessary. - Meet operational SLAs to ensure the platform's reliability. Qualifications: - Possess at least 5 years of experience in PHP Laravel development. - Proficient in integrating APIs, Redis, S3, and Stripe for seamless operations. - Demonstrated ability to lead in-house and outsourced teams effectively. In addition to the above responsibilities and qualifications, the job description also includes details about the company's preferred technologies and tools for infrastructure, hosting, database management, CI/CD, automation, monitoring, and analytics. These details provide insights into the tech stack you will be working with and the tools you will be utilizing to drive the platform's success.,
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posted 2 months ago
experience2 to 6 Yrs
location
Noida, Uttar Pradesh
skills
  • Account Management
  • Client Retention
  • Upselling
  • Communication
  • Crossselling
  • Relationshipbuilding
  • Market Landscape Understanding
  • CRM tools
Job Description
As an Account Manager at our company, you will play a crucial role in managing and growing relationships with existing B2B clients across the GCC and Middle East region. Your responsibilities will include: - Managing and growing relationships with existing B2B clients - Driving renewals, retention, and building strong long-term partnerships - Identifying opportunities to upsell and cross-sell SaaS solutions - Serving as the main point of contact for client escalations, queries, and ongoing account support - Coordinating with internal teams to ensure high levels of customer satisfaction - Understanding client goals and providing strategic advice - Reporting account health, renewal forecasts, and growth opportunities Qualifications required for this role include: - 2 to 6 years of experience in Account Management, preferably in SaaS or IT Software industry - Proven experience in client retention, upselling, and cross-selling in a B2B environment - Strong understanding of the GCC and Middle East market landscape - Excellent communication and relationship-building skills - Ability to manage multiple client accounts and prioritize effectively - Experience using CRM tools and reporting systems Please note that the benefits offered include a competitive salary and a positive work culture.,
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posted 2 weeks ago
experience3 to 7 Yrs
location
Delhi
skills
  • Lead generation
  • Sales strategies
  • Client relationship management
  • Presentation skills
  • Negotiation skills
  • Analytical skills
  • Selling SaaS solutions
  • CRM tools
  • Market trends analysis
  • CRM systems understanding
  • Tech ecosystem knowledge
  • Sales automation tools
  • Problemsolving skills
Job Description
As a Business Development Manager at Toolyt, a cutting-edge SaaS-based CRM platform, you will play a crucial role in driving sales growth and developing new business opportunities. With a minimum of 3 years of experience in selling SaaS solutions, preferably CRM tools, you will leverage your expertise to identify potential clients, build strong relationships, and exceed sales targets. Key Responsibilities: - Identify and develop new business opportunities by targeting enterprises, mid-market, and SMBs for Toolyts CRM solution. - Build and maintain strong client relationships through consultative selling and in-depth knowledge of Toolyts features. - Manage the entire sales cycle, from lead generation to closing deals, ensuring targets and KPIs are met. - Collaborate with marketing and product teams to align sales strategies with market demands. - Develop and deliver compelling presentations, product demos, and proposals to prospective clients. - Stay updated on industry trends and Toolyts evolving feature set to effectively communicate value propositions. - Collaborate with the customer success team to ensure seamless onboarding and client satisfaction. - Maintain an active sales pipeline, keeping accurate records in CRM systems. Qualifications: - Minimum 3 years of experience in selling SaaS solutions, preferably CRM tools. - Proven track record of meeting or exceeding sales targets. - Strong understanding of CRM systems, SaaS models, and the tech ecosystem. - Excellent communication, negotiation, and presentation skills. - Ability to work independently and as part of a team in a fast-paced environment. - Customer-focused with strong relationship-building skills. Preferred Skills: - Experience in selling SaaS-based CRM solutions to enterprises. - Familiarity with sales automation tools and a passion for technology. - Strong analytical and problem-solving abilities. If you are a results-oriented, self-motivated professional with a passion for SaaS and a knack for building strong client relationships, Toolyt offers competitive salary with performance-based bonuses, opportunity to work in a fast-growing, dynamic SaaS company, flexible working hours, the option for remote work, and professional growth and development opportunities.,
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posted 1 month ago
experience15 to 19 Yrs
location
Noida, Uttar Pradesh
skills
  • Innovation
  • Agile
  • DevOps
  • MEAN Stack
  • Data engineering
  • Technical hiring
  • Talent development
  • Leadership skills
  • B2B SaaS
  • Technology Strategy
  • AIdriven development
  • PHP Laravel
  • AWS Cloud
  • AIdriven coding automation
Job Description
As a Chief Technology Officer (CTO) at SimplifyVMS, your primary responsibility will be to lead the global technology organization by defining and executing the company's technology roadmap aligned with business goals and customer success. Your role will involve championing innovation, fostering a culture of continuous improvement, and overseeing the full software development lifecycle to ensure on-time delivery of high-quality SaaS products. Additionally, you will be responsible for leading, growing, and mentoring a distributed team of over 100 engineers, building world-class engineering capabilities, and aligning engineering and product teams to deliver seamless customer experiences. Key Responsibilities: - Define and execute the company's technology roadmap aligned with business goals and customer success. - Champion innovation, including the adoption of AI-driven development and coding automation practices. - Foster a culture of continuous improvement, innovation, and high performance. - Oversee the full SDLC to ensure on-time, on-budget delivery of high-quality SaaS products. - Implement agile and DevOps best practices to drive speed, quality, and scalability. - Optimize technology costs by streamlining teams, right-sizing cloud infrastructure, and bringing in other process efficiencies. - Lead, grow, and mentor a distributed team of over 100 engineers. - Build world-class engineering capabilities through strategic hiring, upskilling, and organizational design. - Serve as a key liaison between engineering, product, and business leadership. - Clearly communicate technical strategies, progress, and challenges to stakeholders. - Drive alignment across departments to ensure cohesive and successful execution. Key Qualifications: - 15+ years of progressive leadership experience in technology roles with a strong focus on B2B SaaS. - Proven history of delivering complex software solutions on time and within budget. - Deep technical expertise in MEAN Stack, PHP/Laravel, AWS Cloud, DevOps/CI/CD best practices, data engineering, and scalable architecture. - Strong understanding and adoption of AI-driven coding automation and modern development tools. - Experience managing 100+ engineers in global, cross-functional teams. - Deep experience in technical hiring, talent development, and team mentoring. - Strong communication and leadership skills. - Goal-oriented, delivery-obsessed mindset with the ability to thrive in fast-paced, high-pressure environments. About SimplifyVMS: SimplifyVMS is a leading B2B SaaS provider of contingent workforce VMS technology, empowering enterprises to streamline and scale their extended workforce programs through cutting-edge technology and data-driven innovation. As SimplifyVMS expands globally, they are seeking a visionary Chief Technology Officer (CTO) to lead their technology strategy and execution. What You'll Get: - The chance to shape the future of an innovative B2B SaaS platform. - A high-impact leadership role at a growth-stage company. - A collaborative and dynamic work environment. - Opportunities to lead cutting-edge initiatives at the intersection of tech and workforce strategy. If you are a visionary CTO who thrives on delivery, values innovation, and knows how to lead large teams to execute at scale, SimplifyVMS would love to hear from you. Apply now if you meet the qualifications and are ready to take on this exciting opportunity.,
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posted 2 months ago

SaaS & Zoho Specialist

Courtyard Farms
experience1 to 5 Yrs
location
Delhi
skills
  • CRM
  • Marketing
  • Inventory management
  • User support
  • Training
  • Data integrity
  • Order fulfillment
  • Analytical skills
  • Communication skills
  • Zoho CRM
  • Marketing HubCampaigns
  • InventoryBooks
  • Ecommerce platform
  • Workflow automation
  • Reports creation
  • System
  • process improvements
  • D2C ecommerce processes
  • Perishable inventory management
  • Problemsolving skills
Job Description
As a Zoho CRM Administrator at Courtyard Farms, your role will involve administering and optimizing Zoho CRM, Marketing Hub/Campaigns, and Inventory/Books for farm operations. You will be responsible for managing integrations, developing workflow automation, and providing user support and training within the Zoho suite. Your key responsibilities will include: - Administering and optimizing Zoho CRM, Marketing Hub/Campaigns, and Inventory/Books for farm operations, covering CRM, marketing, and inventory management. - Managing integrations between Zoho applications and the e-commerce platform. - Developing and maintaining workflow automation and providing user support and training within the Zoho suite. - Ensuring data integrity and generating reports to track key operational metrics such as sales, marketing, and inventory. - Continuously identifying and implementing system and process improvements. To excel in this role, you should possess the following skills and qualifications: - 1-3 years of experience administering Zoho CRM, Marketing Hub/Campaigns, and Inventory/Books or similar SaaS platforms. - Strong understanding of D2C e-commerce processes including subscriptions, order fulfillment, and managing perishable inventory. - Proven ability to configure workflows, manage integrations, troubleshoot issues, and ensure data integrity. - Excellent analytical, problem-solving, and communication skills. About Us: Courtyard Farms delivers fresh, naturally grown produce directly from farm to fork across Delhi/NCR. The company's mission is to connect the community with healthy, seasonal food and utilizes Zoho as its core SaaS platform to manage customer subscriptions, marketing, and inventory for sustainable farming operations. (Note: Omitted the details about job types, work shifts, and work location as they were not directly related to the job responsibilities),
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posted 2 weeks ago

b2b team lead

Navigant Digital Private Limited
Navigant Digital Private Limited
experience3 to 6 Yrs
Salary2.0 - 5 LPA
location
Delhi
skills
  • cloud
  • saas
  • b2b sales
Job Description
Contact in 954739527 for quick interview .  We are looking for a proactive and detail-oriented Operations & Strategy Manager to oversee daily operations, manage databases, generate weekly and monthly reports, and strategize based on business requirements. The ideal candidate will also be responsible for client communication, presenting reports, and tracking campaign progress to ensure business objectives are met efficiently. Key Requirements:The ERP Business Development Manager will be responsible for driving sales and business growth for ERP/ SAAP/SAAS solutions. This role involves identifying potential clients, understanding their business needs, presenting tailored ERP/ SAAP/SAAS solutions, and closing deals. The ideal candidate will have a strong background in ERP/ SAAP/SAAS sales. Generate leads through networking, cold calling, and digital outreach.Identify, target, and engage potential clients.Team management skill are mandatory.Bachelors/Masters degree in Business, Marketing, IT, or related field.5+ years of experience in ERP /SAAP /SAAS Sales.Excellent sales, negotiation, and communication skills.Problem-solving mindset with a consultative sales approach.Proficiency in CRM tools and sales automation software.Experience working with Indian / International.
posted 1 month ago

Lead generation Manager

Navigant Digital Private Limited
Navigant Digital Private Limited
experience2 to 5 Yrs
Salary3.0 - 6 LPA
location
Delhi
skills
  • lead generation
  • saas
  • artificial intelligence
Job Description
We are looking for an experienced Lead Generation Manager to drive and manage our lead generation efforts. The ideal candidate will have a strong background in B2B sales, experience with technical lead generation, and a proven track record of managing high-performing teams. This role is strategic as well as operational, responsible for building a robust sales pipeline and ensuring our sales team has qualified leads.  
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posted 2 months ago

SaaS IT Sales Executive

Teleminds Infotech Pvt Ltd
experience2 to 6 Yrs
location
Delhi
skills
  • negotiation skills
  • SaaS
  • Strong communication
  • software product sales
  • Techsavvy
  • targetdriven
Job Description
As a SaaS IT Sales Executive, your role will involve generating and converting leads for SaaS products, delivering engaging demos & product presentations, managing the full sales cycle from prospecting to closure, building long-term relationships with clients, and exceeding monthly & quarterly sales targets. Key Responsibilities: - Generate and convert leads for SaaS products - Deliver engaging demos & product presentations - Manage the full sales cycle from prospecting to closure - Build long-term relationships with clients - Exceed monthly & quarterly sales targets Qualifications Required: - Strong communication & negotiation skills - Experience in SaaS or software product sales - Tech-savvy, confident, and target-driven - Bachelors degree in Business or IT is a plus If you are looking for a challenging opportunity in a fast-growing SaaS company with attractive incentives & growth opportunities, and a supportive, innovative team culture, then this role is for you. Send your CV to hr.recruiter6@telemindsifotech.com or contact HR Priyadarshini @9123761574 to shape the future of SaaS together.,
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posted 2 months ago
experience10 to 14 Yrs
location
Noida, Uttar Pradesh
skills
  • Process Excellence
  • Collaboration
  • Technical Skills
  • Communication
  • Quality Review
  • Brand Compliance
  • Performance Tracking
  • Automation Tools
  • Creative Testing Support
  • Attention to Detail
  • Tools Knowledge
Job Description
As a Quality Controller (QC Specialist) at Magnon Group, you will play a crucial role in ensuring creative excellence across all marketing assets for a global B2B SaaS brand. Your responsibilities will involve conducting thorough QC checks on various creative assets such as digital ads, social posts, landing pages, videos, and email campaigns to ensure accuracy, consistency, and alignment with brand guidelines. You will collaborate closely with creative, marketing, and campaign execution teams to maintain brand compliance, develop QC checklists and SOPs, and provide feedback for continuous improvement. Key Responsibilities: - Conduct thorough QC checks on creative assets including digital ads, social posts, landing pages, videos, and email campaigns. - Maintain tone, messaging, and design consistency across global markets and campaigns. - Develop and refine QC checklists and SOPs for the creative workflow. - Work closely with designers, copywriters, campaign managers, and localization teams to provide feedback and corrections. - Maintain QC metrics such as error rates, review turnaround time, and rework frequency for continuous improvement. - Suggest and leverage tools for version control, proofing, and creative review management. - Partner with performance teams to ensure A/B tested creatives follow best practices. Qualification Required: - 10 to 12 years of experience in creative quality control, marketing operations, or brand QA, preferably in a B2B SaaS or digital marketing agency environment. - Strong understanding of marketing creative formats including HTML5 banners, videos, static ads, social posts, email templates, and landing pages. - Exceptional attention to detail with an eye for copy, design, formatting, and layout accuracy. - Familiarity with proofing platforms, project management tools, and creative asset management systems. - Strong communication skills to provide constructive feedback across design and content teams. - Experience managing QC for global campaigns in US, EU, and APAC markets is preferred. About the Company: Magnon Group is one of the largest advertising, digital, and marketing-performance agency-groups in India, part of the Fortune 200 global media corporation - Omnicom Group. With award-winning agencies and a wide range of marketing solutions, Magnon works with some of the biggest brands globally, offering three-sixty-degree marketing solutions across multiple continents. If you are interested in this role, please apply or refer candidates to pooja.malhotra@omc.com by sharing your resume, CTC, notice period, and location. Equal Opportunity Statement: Magnon Group is an equal opportunity employer committed to creating a diverse and inclusive workplace environment.,
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posted 1 week ago
experience1 to 5 Yrs
location
Noida, Uttar Pradesh
skills
  • Remote Support
  • HRMS
  • implentation
  • SaaS implementation
  • Customer Onboarding
  • Enterprise customer success
Job Description
Role Overview: You will be responsible for leading the successful implementation of Deputy's platform for the largest enterprise clients of Nuaav. Your role will involve managing the end-to-end onboarding journey, acting as a trusted advisor, and ensuring a seamless transition to the Deputy platform for customers. Collaboration with internal teams, providing strategic guidance, training, and support will be essential for enabling long-term customer success and product adoption. Key Responsibilities: - Lead and manage the entire customer onboarding process, ensuring timely and successful delivery of the Deputy platform to enterprise customers. - Act as the primary point of contact for customers throughout the onboarding journey, offering expert guidance, best practices, and consulting to optimize their platform deployment. - Develop and communicate clear project plans, timelines, and deliverables to internal stakeholders and customers, including regular status updates and risk assessments. - Apply technical aptitude to accurately map and configure complex customer business structures and operational workflows within the platform to enhance ease of use, scalability, and performance. - Design and deliver train-the-trainer enablement programs and comprehensive training materials to empower customers" teams for achieving self-sufficiency. - Partner closely with Support and Success teams to document final configurations, custom solutions, and key stakeholder information to facilitate smooth handoffs and ongoing account management. Qualification Required: - Bachelor's degree in Business, Technology, or related field preferred. - Minimum 1-4 years of overall experience. - At least 1 year of professional experience in customer-facing roles like delivery, implementation, professional services, or technical consulting within the SaaS industry. - Demonstrated ability to manage and influence large enterprise customers with strong communication and relationship management skills. - Proficiency in technical and analytical aspects, including requirements specifications, process mapping, and translating business logic into technical configurations. - Sound understanding of the SaaS implementation lifecycle from kickoff to go-live with a history of meeting tight deadlines. - Exceptional project execution skills and effective communication with both technical and non-technical stakeholders. If you are ready to take on the challenge of shaping the onboarding experience and contributing to the growth of Nuaav's enterprise customer base, send your resume to artee.puri@nuaav.com or hiring@nuaav.com. Apply now by following the steps mentioned below. Additional Details: Nuaav is dedicated to delivering exceptional customer experiences and driving product success. Join their team to play a critical role in shaping the onboarding experience and contributing to the growth of the enterprise customer base. About Uplers: Uplers" goal is to simplify and expedite the hiring process, helping talents find and apply for relevant contractual onsite opportunities to progress in their careers. They provide support for any grievances or challenges faced during the engagement. If you are seeking a new challenge, a great work environment, and an opportunity to advance your career, apply today as Uplers is eager to welcome you.,
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posted 2 weeks ago
experience3 to 7 Yrs
location
Ghaziabad, Uttar Pradesh
skills
  • Network Security
  • Cloud Security
  • Sales
  • Account Management
  • Communication
  • Interpersonal Skills
  • Cybersecurity
Job Description
As a SAAS Sales - Security Products professional at Recklabs, you will play a crucial role in driving sales and client acquisition for cybersecurity, network security, and cloud security products. Your key responsibilities will include: - Identifying prospective clients and understanding their needs - Delivering compelling sales pitches to showcase the value of our security products - Managing client accounts and nurturing long-term relationships - Collaborating with internal teams to identify new market opportunities - Ensuring customer satisfaction and achieving sales targets To excel in this role, you should possess the following qualifications: - Strong expertise in Cybersecurity, Network Security, and Cloud Security - Excellent Sales and Account Management skills, with a proven track record of meeting or exceeding targets - Ability to collaborate effectively with technical teams to align product offerings with customer needs - Effective communication and interpersonal skills to build and maintain client relationships - Bachelor's degree in Business, Marketing, IT, or a related field (preferred) - Experience in the SAAS industry or with security products is a significant advantage Join Recklabs, a company dedicated to empowering organizations through cutting-edge technology and innovation. With a strong commitment to customer relationships, we serve leading enterprises globally and offer you the opportunity to make a significant impact in the world of technology and security.,
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posted 2 weeks ago
experience11 to 15 Yrs
location
All India, Gurugram
skills
  • customer
  • management
  • accountability
  • technical support
  • enterprise
  • events
Job Description
As the Head of Technical Support at Ginesys, your primary responsibility will be to ensure an exceptional post-go-live technical experience across the Ginesys One suite. You will oversee L3 support operations, manage customer escalations, drive cross-team resolution, and establish processes for visibility, accountability, and continuous improvement. This leadership role will require collaboration with various teams including engineering, QA, DevOps, customer support, and product teams to track, resolve, and learn from every issue within SLA and with a customer-first mindset. - **Incident & Ticket Management** - Own end-to-end L3 technical support governance for Ginesys One products (ERP, POS, OMS, etc.) - Ensure customer issues are responded to and resolved within defined SLAs - Drive prioritization, root cause resolution, and engineering coordination across product teams - Personally manage and de-escalate high-severity issues with customers and internal teams - **Process & Metrics Ownership** - Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices - Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc. - Establish strong feedback loops to engineering/product based on recurring issues - **RCA & Knowledge Management** - Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights - Lead trend analysis to preempt issues and recommend long-term fixes or product hardening - Build and maintain a knowledge base to improve internal resolution efficiency - **Customer Interaction** - Engage with enterprise customers on complex or long-running tickets - Serve as a trusted escalation point for strategic clients - Collaborate with Customer Success and Implementation teams for seamless client experience - **Collaboration & Leadership** - Coordinate with Product Architects and Engineering Heads to ensure ticket resolution - Build and mentor a lean L3 support team or tiger squads when required - Drive a culture of accountability, learning, and proactiveness in technical support **Ideal Candidate** - 11+ years of experience in technical support or L3 support leadership roles in SaaS or high-scale enterprise products - Strong experience handling customer escalations, RCAs, and cross-team ticket resolution - Solid technical background with an understanding of APIs, microservices, database queries, logs, debugging - Expertise in support tooling such as Freshdesk, Jira, ServiceNow, etc. - Excellent communication skills enabling fluency with both customers and engineers - Data-driven mindset for reporting, insights, and stakeholder updates - Experience working in retail tech, ERP, or platform businesses is a plus In addition to the above responsibilities, Ginesys offers a range of perks and benefits including comprehensive health insurance coverage, an excellent rewards and recognition policy, transparent compensation policy, annual company off-site events, celebrations throughout the year, traveling opportunities between offices across the country, annual Ginesys walkathon, and quarterly Coffee with CEO sessions. As the Head of Technical Support at Ginesys, your primary responsibility will be to ensure an exceptional post-go-live technical experience across the Ginesys One suite. You will oversee L3 support operations, manage customer escalations, drive cross-team resolution, and establish processes for visibility, accountability, and continuous improvement. This leadership role will require collaboration with various teams including engineering, QA, DevOps, customer support, and product teams to track, resolve, and learn from every issue within SLA and with a customer-first mindset. - **Incident & Ticket Management** - Own end-to-end L3 technical support governance for Ginesys One products (ERP, POS, OMS, etc.) - Ensure customer issues are responded to and resolved within defined SLAs - Drive prioritization, root cause resolution, and engineering coordination across product teams - Personally manage and de-escalate high-severity issues with customers and internal teams - **Process & Metrics Ownership** - Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices - Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc. - Establish strong feedback loops to engineering/product based on recurring issues - **RCA & Knowledge Management** - Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights - Lead trend analysis to preempt issues and recommend long-term fixes or product hardening - Build and maintain a knowledge base to improve internal resolution efficiency - **Customer Interaction** - Engage with enterprise customers on complex or long-running tickets - Serve as a trusted escalation point for strategic clients - Collaborate with Customer Success and
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posted 2 months ago
experience3 to 7 Yrs
location
Noida, Uttar Pradesh
skills
  • Jira
  • Confluence
  • GitHub
  • Linux
  • Python
  • Bash
  • Application support
  • Performance tuning
  • Global teams
  • SaaS
  • Monitoring tools
  • New Relic
  • PRTG
  • Fisheye
  • Crucible
  • Bamboo
  • Documentation
  • Communication skills
  • Troubleshooting
  • Configuration
  • Optimizing performance
  • Atlassian Suites
  • Security principles
  • Application upgrades
  • Version control application
  • Onpremises applications
  • Grafana
  • Change Control procedures
  • Technical recovery plans
Job Description
As a SAAS Engineer at this project based in Noida, you will be responsible for the following: - Minimum of 3+ years of experience in the administration / configuration of Atlassian Suites of Applications (Jira, Confluence, GitHub, Linux). - Proficiency in scripting languages (e.g. Python, Bash) for automation. - Providing application support and incident resolution in a timely manner and in accordance with agreed SLAs. - Performance tuning of slow running processes. - Deep understanding of Security principles to manage changes in line with security recommendations. - Monitoring system performance, identifying root causes, and proposing sustainable solutions. - Experience working with global teams. Desirable Qualifications and Responsibilities: - Experience in managing application upgrades and configurational changes. - Support for any other version control application. - Experience with SaaS and on-premises applications. - Familiarity with monitoring tools (e.g. New Relic, Grafana, PRTG). - Experience with Fisheye/Crucible, Bamboo is a plus. - Maintaining non-technical system documentation. - Conducting meetings with end users to obtain requirements and generate functional specification documents. - Working with users and Business Analysts to gather requirements for projects and enhancements. - Following Change Control procedures and performing environment refreshes and maintenance. - Troubleshooting and fixing application environment issues. - Installing, configuring, upgrading, and optimizing performance of application environments. - Understanding the business impact of IT systems failure. - Creating technical recovery and continuity plans. Qualifications Required: - Bachelors Degree in Information Technology or related field or equivalent combination of education and experience. - Minimum of 3 years experience in the administration, configuration, and support of Atlassian applications, GitHub, Linux, and DevOps tools. - Strong communication skills and ability to work closely with business and functional resources. - Ability to document technical specifications. - Experience of working in a team-oriented, collaborative environment. - Ability to transfer knowledge to other team members. Additionally, Sonata Software is a global software company specializing in Platform Engineering and digital transformation. With expertise in Cloud, Data, IoT, AI, Machine Learning, Robotic Process Automation, and Cybersecurity, Sonata aims to assist companies in building businesses on platforms that are Open, Connected, Intelligent, and Scalable. For more information about Sonata Software, you can visit: [Sonata Software - Platformation](https://www.sonata-software.com/platformation),
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posted 1 month ago

Business Development Executive (SAAS)

VeSure Technologies Private Limited
experience2 to 6 Yrs
location
Delhi
skills
  • New Business Development
  • Lead Generation
  • Business acumen
  • Account Management
  • Communication skills
  • Sales
  • SAAS
  • Data analysis
  • CRM software
Job Description
Role Overview: You will be joining VeSure Technologies Private Limited as a Business Development Executive (SAAS) in New Delhi. Your main responsibilities will include identifying new business opportunities, generating leads, managing accounts, and maintaining effective communication with clients. Networking with potential clients, presenting VeSure's solutions, negotiating contracts, and collaborating with internal teams to ensure client needs are met will be part of your day-to-day tasks. Key Responsibilities: - Skills in New Business Development and Lead Generation - Strong Business acumen and Account Management experience - Excellent Communication skills - Proven track record in sales or business development, preferably in SAAS - Ability to work independently and as part of a team Qualification Required: - Bachelor's degree in Business, Marketing, or a related field - Experience in CRM software and data analysis is a plus (Note: No additional details about the company were provided in the job description),
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posted 1 month ago
experience5 to 9 Yrs
location
Delhi
skills
  • communication
  • problem solving
  • negotiation
  • saas
  • team leadership
  • sales forecasting
  • customer service
  • market analysis
  • strategic planning
  • performance metrics
  • revenue
  • sales analytics
  • business development
  • client relationship management
  • sales strategy development
  • crm software
Job Description
As a Sales Manager at Mindtel, you will be responsible for leading and managing the sales team to achieve sales targets and drive revenue growth. Your role will involve developing and executing effective sales strategies specifically tailored for SaaS products, identifying and pursuing new business opportunities, and building strong relationships with key clients and stakeholders. You will also be expected to analyze market trends, collaborate with the marketing team, provide coaching and mentoring to the sales team, and ensure customer satisfaction through attentive service and effective problem resolution. Additionally, you will participate in industry events and conferences to enhance the company's visibility and collaborate with product development teams to provide client feedback and refine offerings. Your role will also involve managing sales forecasting and planning processes to ensure alignment with business goals and implementing best practices and processes for sales efficiency. Periodic reports on sales performance and market conditions will also be part of your responsibilities. Qualifications: - Bachelor's degree in business, marketing, or a related field; a Master's degree is preferred - Minimum of 5 years of experience in SaaS sales or a similar role - Proven track record of achieving sales targets and driving revenue growth - Strong understanding of sales processes and methodologies - Excellent communication and interpersonal skills - Experience in building and leading high-performing sales teams - Ability to analyze market data and identify growth opportunities - Proficient in CRM software and sales analytics tools - Strong negotiation and closing skills - Detail-oriented with excellent organizational abilities - Ability to work collaboratively in a fast-paced environment - Results-driven with a strong focus on customer service - Willingness to travel as needed to meet clients and attend events - Understanding of emerging trends in the SaaS industry - Creative problem-solving skills and a proactive approach At Mindtel, we are committed to providing cutting-edge SaaS solutions that empower businesses to optimize their operations and achieve their goals. We value integrity, collaboration, and excellence, fostering a culture where creativity and teamwork are paramount.,
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posted 2 months ago

IT Saas Support Specialist

CyntraLabs TechLabs
experience3 to 7 Yrs
location
Noida, Uttar Pradesh
skills
  • technical support
  • APIs
  • database queries
  • troubleshooting
  • SQL queries
  • RESTful APIs
  • SaaSbased software solutions
  • log files analysis
  • remote support tools
  • written
  • verbal communication
Job Description
You will be responsible for providing technical support for SaaS-based software solutions to clients primarily in the US market. Your role will involve diagnosing problems through client-generated tickets, executing database queries, interacting with APIs, and fetching log files for analysis. **Key Responsibilities:** - Provide comprehensive remote IT support to SaaS clients, ensuring timely resolution of software-related issues. - Analyze and troubleshoot technical problems related to APIs, database interactions, and system configurations. - Execute and run database queries to investigate and resolve errors, validate data, and extract insights. - Perform API calls to test endpoints, validate functionality, and support integration troubleshooting. - Fetch and analyze log files from devices or servers to diagnose and resolve technical issues. - Manage and resolve client tickets using the ticketing system, ensuring adherence to SLAs. - Collaborate with supervisors and escalate unresolved issues for timely and effective resolution. - Maintain detailed and accurate records of client interactions, issues, and resolutions. - Continuously update knowledge of SaaS products, APIs, and services to provide effective support. - Assist in onboarding new clients by explaining SaaS features, integration steps, and troubleshooting processes. - Ensure high levels of customer satisfaction through professional communication and problem-solving. **Qualifications Required:** - Proven experience in IT software support, preferably in SaaS environments with US-based clients. - Strong troubleshooting skills with the ability to diagnose software issues, including API and database-related problems. - Proficiency in executing SQL queries and understanding relational databases. - Experience with RESTful APIs, including testing and debugging endpoints using tools like Postman. - Familiarity with remote support tools, log analysis, and monitoring systems. - Excellent written and verbal communication skills to effectively interact with clients. - Ability to work independently and manage tasks efficiently during night hours. - Familiarity with ticketing systems and version control tools (e.g., Git).,
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posted 3 weeks ago
experience3 to 7 Yrs
location
Noida, Uttar Pradesh
skills
  • Business Development
  • Sales
  • SaaS
  • Strategic Sales Planning
  • Lead Qualification
  • Relationship Building
  • Negotiation
  • Market Research
  • Communication Skills
  • Presentation Skills
Job Description
As a Business Development Manager for the US market, you will be responsible for driving the adoption and sales of our SaaS-based total talent management system. Your key responsibilities will include: - Developing and implementing a strategic sales plan to penetrate the US market, focusing on key industries and target customers. - Identifying and qualifying potential leads, proactively engaging with prospects, and showcasing the value and benefits of our total talent management platform. - Building and maintaining strong relationships with key decision-makers and stakeholders, understanding their business needs, challenges, and pain points. - Collaborating with the marketing team to create compelling sales materials, presentations, and proposals tailored to the US market. - Conducting negotiations, handling objections, and closing sales deals to ensure customer satisfaction and long-term relationships. - Staying updated on industry trends, competitive landscape, and customer feedback to provide valuable insights for product enhancement and market positioning. - Achieving or exceeding monthly and quarterly sales targets to contribute to the overall growth and success of the company. In terms of qualifications, we are looking for candidates with: - A proven track record of success in B2B sales, preferably in the procurement SaaS product or related technology field. - A strong understanding of the US market, including key industries, customer segments, and business practices. - Excellent communication and presentation skills, with the ability to articulate complex ideas and solutions to both technical and non-technical audiences. - The ability to build and maintain relationships at all levels within organizations, from C-level executives to end-users. - Self-motivation and drive to achieve targets, with a proactive and entrepreneurial mindset. - The ability to work independently and collaboratively within a team, with strong organizational and time management skills. If you are a results-oriented individual who thrives in a dynamic sales environment and meets the above qualifications, we encourage you to apply for this exciting opportunity.,
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posted 2 days ago
experience2 to 6 Yrs
location
Delhi
skills
  • Business Development
  • Sales Strategies
  • Client Relationship Management
  • Communication
  • Negotiation
  • Interpersonal Skills
  • Team Collaboration
  • Entertainment Industry
  • Event Planning
  • SaaS Sales
  • Inbound Sale
  • CRM Tools
  • Analytical Mindset
  • Digital Platforms
Job Description
As a SaaS Sales Executive at StarClinch, your primary role will be to acquire and manage new accounts, identify potential clients, and nurture strong relationships with existing customers. You will be based in Delhi, India, and will play a crucial role in the efficient and transparent booking process for performance artists and live entertainers. **Key Responsibilities:** - Prospect potential customers and conduct product demonstrations - Negotiate contracts and meet sales targets - Collaborate with the product and marketing teams for continuous improvement - Maintain thorough records of client interactions and sales progress **Qualifications:** - Proven experience in SaaS sales, inbound sale, and business development - Strong understanding of sales strategies, CRM tools, and client relationship management - Exceptional communication, negotiation, and interpersonal skills - Analytical mindset with the ability to assess customer needs - Proficiency in team collaboration and proactive approach to achieving sales goals - Knowledge of digital platforms, the entertainment industry, or event planning is an advantage - Bachelor's degree in Business Administration, Marketing, or related field If you are passionate about performing arts and looking to be part of a dynamic team that is dedicated to simplifying online entertainment booking, this role at StarClinch in Okhla Phase 2 could be the perfect fit for you. The timing for this full-time, on-site position is from 11:00 am to 8:00 pm. Apply now and be a part of our innovative platform that is creating new opportunities for entertainers and event organizers in Delhi, India.,
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