148 Service Desk Executive Jobs in Pune

Hi,  Job Description Knowledge of Mail server settings IMAP , POP and SMTP Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME Experience in working on Active Directory Experience of Internet Protocols LDAP (Lightweight Directory Access Protocol ) Experience if SSON (Single Sign On) Experience of API  (Application-Programming Interface) Intermediate knowledge of Prevention of Spam, Phishing and Malware Intermediate knowledge of T/S Small Forms (iOS, Android, Windows) Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution. Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers. Basic networking knowledge.  Contact : Veera-9071318133

Job Title: Service Desk AnalystQualification : Graduate  Location: Pune & Bangalore Experience: 1 -5 YearsShifts :Night shiftsSalary: 3.5 5.0 LPA (Depending on experience)   Job Summary We are looking for a Service Desk (L1) Agent to provide first-level technical support for IT-related issues. The role involves troubleshooting, resolving service requests, and ensuring customer satisfaction while following ITIL best practices. Key Responsibilities Provide 1st level support through calls, chat, and emails. Troubleshoot issues related to Active Directory, Azure AD, O365, MS Teams, SharePoint, OneDrive, Outlook, VPN & Networking. Handle password resets, account unlocks, mailbox setups, and sync issues. Support OS (Windows), MS Office Suite, and mobile platforms (iOS/Android). Ensure SLA adherence, proper documentation, and timely customer updates. Skills Required 1218 months experience in IT Service Desk / Technical Support. Knowledge of AD, O365 Exchange Admin, MS Teams, and SharePoint. Troubleshooting skills in Windows OS, MS Office, Browsers, and networking basics. Strong communication, problem-solving, and customer service skills. Familiar with ITIL process (preferred). Other Requirements Graduate in IT/Computer Science preferred. Willing to work in rotational shifts (24x7 environment).  Interested candidates can share their resumes at: salma.s@liveconnections.in  For queries, contact: +91 82971 31110 Contact Person: Salma

Role Overview: As a Service Desk Agent, your primary responsibility will be to understand and capture customers" issues, document them, and adhere to process and quality standards. Your role will also require good customer handling skills and excellent communication skills. You must have experience and knowledge on MAC Systems and operating issues. Key Responsibilities: - Handle Call / Chat / Email Support to end users - Identify issues, create Service Request or Incident based on the issue type, and provide L1 resolution on call - Flag any priority incidents immediately to the Subject Matter Expert (SME) - Keep Incident records up to date throughout the life of the Incident - Ensure Incidents which are resolved without leaving the Service Desk are flagged as First Time Fix - Close successfully completed Incidents/Changes/Service Requests - Execute tracking of knowledge base usage and opportunities - Handle complex customer scenarios, document solutions, and provide timely resolution to all product-related technical issues - Anticipate customer needs and address concerns related to their issue or resolution - Provide direct technical assistance to customers via phone, email, and chat - Provide a single point of contact for all users of the service - Ensure a high level of customer satisfaction is achieved - Receive calls at the Service Desk and follow standard Service Desk scripts with a good command over English - Ensure contingency plans are followed if the Service Desk tool is unavailable - Provide users with status reports on existing Incidents, updating the Incident record accordingly - Identify new requests that are not Incidents and manage them appropriately - Initiate Change Management process for Change Requests (RFC) and Standard Change / Service Request process for Service Requests (RfS) - Monitor auto-generated incidents from event / alert monitoring and prioritize them correctly - Contact Resolver groups to progress Incidents, Problems, and Changes - Review resolution details and take responsibility for closure of all Incidents - Contact users for agreement to close Incidents - Record Incidents/Changes/Service Requests within the Incident Management tool and assign them to the appropriate Resolver - Ensure accurate descriptions and classification codes are applied to all new Incidents/Changes/Service Requests - Identify Incidents that require management through additional processes - Operate escalation procedures, escalate and progress incidents as required - Record Experience and Knowledge on MAC Systems and operating issues Qualifications Required: - 1 to 2 years of work experience - Customer Handling Skills & Good communication skills, fluency in English is a must - Experience and Knowledge on MAC Systems and operating issues (Note: Any additional details about the company were not provided in the job description.),

As a Service Desk (L1) Support at our company, you will be responsible for providing L1 technical support via phone, email, and chat. Your role will involve handling incidents and service requests, troubleshooting issues related to operating systems, O365, Active Directory, VPN, basic networking, and mobile/desktop problems. To excel in this role, you will need to work on ITSM platforms such as ServiceNow and Remedy, where you will log, update, and escalate tickets following standard operating procedures. Key Responsibilities: - Provide L1 technical support via phone/email/chat - Handle incidents & service requests - Troubleshoot OS, O365, AD, VPN, basic networking & mobile/desktop issues - Work on ITSM platforms (ServiceNow/Remedy) - Log, update & escalate tickets as per SOPs Qualifications Required: - B.E/B.Tech/BCA Freshers (2023-2025) only with PDC, PAN & CMM - Strong English communication skills - Analytical thinking and problem-solving abilities - Customer handling skills - Attention to detail - Basic understanding of Windows, O365, networking, and mobile/OS issues As part of the job requirements, you must be willing to work flexible hours, including rotational and night shifts, to meet SLAs and maintain documentation accuracy. Additionally, you should be ready to relocate for training, join the team immediately, maintain confidentiality, and follow ITIL-based processes. The two-month training program in Mysore will prepare you for the role before starting work in Pune. Joining our team will provide you with global exposure, structured training, and clear career-growth pathways right from Day 1. Please note that only locals are eligible for this position.,

You have 2-3 years of experience in a computer-related support or IT operational environment. You hold a recognized third level qualification in a computer-related discipline. Additionally, you possess one or more recognized industry certifications in PC, Network and Server support such as CompTIA A+, Server +, Network +, MCP in Windows 7/8/10. Your proficiency in written and verbal communication in English is commendable. Moreover, your experience with documentation and enhancing Standard Operating Procedures (SOPs) and other process documents is a key strength. As part of your responsibilities, you will: - Demonstrate good customer focus and maintain excellent timekeeping - Exhibit strong interpersonal skills with a focus on listening and questioning - Showcase problem-solving abilities and the capacity to work under your own initiative - Stay updated with operating systems and application software used in Apex - Familiarize yourself with ITIL Service Management principles - Configure and support any version of Windows Desktop (7, 8, 10) - Have experience in a virtual desktop environment, particularly CITRIX XenDesktop/XenApp, Azure, AWS - Configure and support Microsoft Office 2013/2016 and/or Office 365 - Possess good experience in active directory and User Management - Provide customer support on call in a Global Service Desk - Have some basic experience in supporting physical networking (desirable but not essential) - Utilize Ticket Tool, Fresh Service, Service Now (SNOW) The company operates on a 24/7 work schedule.,

Role Overview: You will be joining 66degrees as an IT Service Desk L1 Engineer, where your primary responsibility will be to provide technical support and maintain a stable IT environment for the employees. As the first point of contact for IT-related issues, you will troubleshoot basic problems, escalate complex issues, and deliver exceptional customer service. Key Responsibilities: - Provide initial technical support to end-users. - Log, categorize, and prioritize incoming IT support tickets. - Troubleshoot hardware, software, applications, and network connectivity issues. - Assist users with password resets, account unlocks, and basic application support. - Escalate unresolved issues to L2 engineers with detailed notes. - Maintain accurate documentation of IT procedures and solutions. - Educate users on common IT issues and best practices. - Participate in on-call rotation. - Contribute to continuous improvement initiatives for service desk operations. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or related field. - 1-2 years of experience in an IT service desk role. - Strong understanding of Mac Systems, Windows systems, Google Administration, Google Workspace Applications, and common business applications. - Basic knowledge of network fundamentals (TCP/IP, DNS, VPN). - Excellent communication and interpersonal skills. - Ability to troubleshoot and resolve technical issues efficiently. - Customer-centric mindset with a focus on positive user experiences. - Ability to work independently and as part of a team. Additional Company Details: 66degrees offers a full-time, permanent position with benefits including a flexible schedule, health insurance, paid sick time, and Provident Fund. The work location is in person. Application Questions: - What is your current CTC in LPA (Mandatory) - What is your expected CTC in LPA (Mandatory) - Can you join immediately (Mandatory) Experience: - System administration: 3 years (Required) - MacOS: 3 years (Required),

As a Front Office Administrator, you will play a crucial role in ensuring the smooth functioning of the reception area and providing exceptional visitor experience. Your responsibilities will include: - Greeting and assisting visitors, clients, and vendors in a courteous and professional manner. - Handling incoming calls by answering, screening, and forwarding them appropriately. You will also be responsible for taking accurate messages and directing them to the concerned person. - Efficiently managing in-person inquiries and providing necessary assistance. - Maintaining the reception area to ensure cleanliness, presentation, and organization. - Coordinating courier deliveries and dispatches to facilitate smooth operations. - Liaising with internal departments to schedule meetings, appointments, and other tasks effectively. - Providing information about the organization to callers and visitors, ensuring a positive first impression. Qualifications required for this role: - Previous experience in a front office or administrative role would be beneficial. - Excellent communication and interpersonal skills. - Strong organizational abilities and attention to detail. - Proficiency in handling multiple tasks simultaneously. - Customer service-oriented mindset with a welcoming demeanor. This full-time, permanent position offers benefits including health insurance, leave encashment, paid sick time, and Provident Fund. The work location is in person, where you will have the opportunity to interact with visitors and contribute to the overall professional image of the organization.,

Role Overview: As a Support Desk Coordinator in the Data Infrastructure and Analytics Industry, you will be joining the Support Services team to provide frontline support for the BI & Analytics platform, Arkalytics. Your primary responsibilities will include serving as the first point of contact for customer requests and routine issues, accurately triaging tickets, maintaining clear communication with customers, and delivering timely resolutions. This role offers the opportunity to build foundational skills with the platform, tools, processes, and client interactions, paving the way for growth in data and technical expertise. Key Responsibilities: - Take full ownership of assigned service desk tickets to ensure timely resolution and 100% adherence to SLAs, maintaining a high standard of client satisfaction (4.5/5 stars). - Review and triage support tickets for accurate categorization and assignment. - Perform quality checks on ticket documentation and ensure consistent data entry. - Assist in managing operational tools such as PagerDuty, Smartsheet, Jira, and NetSuite. - Contribute to maintaining customer-facing support resources like FAQs, known issues, and templates. - Participate in cross-functional meetings, retrospectives, and process reviews to offer insights into recurring trends and opportunities for platform and service optimization. - Identify risks, recurring issues, and opportunities for process optimization, collaborating with the Head of Support Services to implement improvements and enhance service quality. - Maintain active communication with the internal team and client, attending meetings during working hours in the AM Eastern Standard Time. - Escalate risks and issues promptly, report work status to team leaders, and actively participate in daily standups. - Fulfill any additional responsibilities as assigned. Qualifications Required: - Bachelor's Degree in a relevant field (e.g., Computer Science, Information Systems, Data Analytics) or 2+ years of progressive experience in a technical data or analytics role. - 2+ years of experience in Python and SQL. - 2+ years of experience with any one Database such as Snowflake, Databricks, SQLServer, Oracle, etc. - 2+ years of experience with BI and data visualization tools like Tableau or Power BI. - 1+ years of experience working within cloud environments, especially AWS, and understanding cloud-native data tools and services. - 2+ years of experience understanding Agile methodologies and working in customer-facing and cross-functional teams. - 1 year with tools such as Jira, Confluence, and Bitbucket. - 2+ years of experience collaborating with internal stakeholders and external clients, possessing excellent written and verbal communication skills. (Note: The above qualifications are preferred for this role; additional experience working on a service desk or service delivery position and with financial institutions such as Credit unions and Banks is beneficial.) (Note: The above job description pertains to one of Uplers' client requirements in the Data Infrastructure and Analytics Industry. Uplers aims to simplify the hiring process, support talent in finding and applying for relevant contractual onsite opportunities, and help individuals progress in their careers. Various other opportunities are available on the portal based on the assessments cleared.) Role Overview: As a Support Desk Coordinator in the Data Infrastructure and Analytics Industry, you will be joining the Support Services team to provide frontline support for the BI & Analytics platform, Arkalytics. Your primary responsibilities will include serving as the first point of contact for customer requests and routine issues, accurately triaging tickets, maintaining clear communication with customers, and delivering timely resolutions. This role offers the opportunity to build foundational skills with the platform, tools, processes, and client interactions, paving the way for growth in data and technical expertise. Key Responsibilities: - Take full ownership of assigned service desk tickets to ensure timely resolution and 100% adherence to SLAs, maintaining a high standard of client satisfaction (4.5/5 stars). - Review and triage support tickets for accurate categorization and assignment. - Perform quality checks on ticket documentation and ensure consistent data entry. - Assist in managing operational tools such as PagerDuty, Smartsheet, Jira, and NetSuite. - Contribute to maintaining customer-facing support resources like FAQs, known issues, and templates. - Participate in cross-functional meetings, retrospectives, and process reviews to offer insights into recurring trends and opportunities for platform and service optimization. - Identify risks, recurring issues, and opportunities for process optimization, collaborating with the Head of Support Services to implement improvements and enhance service quality. - Maintain active communication with the internal team and client, at

Role Overview: As an IT Helpdesk Specialist at Verdantas, you will play a crucial role in providing technical support to employees, ensuring smooth IT operations, and contributing to the overall productivity of the team. Your main responsibilities will include managing incidents, troubleshooting hardware and software issues, supporting cybersecurity initiatives, and assisting in the implementation of new technologies. If you are passionate about problem-solving and delivering excellent service, this position is a perfect fit for you. Key Responsibilities: - Manage incidents received at the Help Desk using Zendesk and ServiceNow in a prompt and courteous manner - Act as the initial point of contact for customers seeking technical assistance via phone, email, or web portal - Troubleshoot computers, mobile devices, operating systems, and hardware problems - Escalate unresolved issues to the appropriate support personnel - Support cybersecurity initiatives and ensure device and account compliance - Handle user accounts, group policy, and access guidelines - Configure and deploy hardware and core software for new and existing employees - Assist in the rollout of new technology, software, processes, or hardware upgrades - Provide support during mergers and acquisitions - Assist the IT Asset Management team in software license management and asset tracking - Assist IT Infrastructure teams in maintaining active directory and email distribution lists - Maintain asset inventory and assist in developing IT procedures - Provide training to staff as needed - Be available for on-call work as required Qualifications: - Associate degree in a related field or a minimum of 4-7 years of relevant experience - At least 1 year of experience in Microsoft Office 365 and security within a helpdesk role - Tech-savvy with proficiency in office automation products and remote control - Solid understanding of computer systems, mobile devices, and other tech products - Ability to diagnose and resolve basic technical issues,

Role Overview: As an Executive Assistant, you will play a crucial role in supporting the executive team by providing administrative assistance and ensuring the smooth operation of the office. Key Responsibilities: - Perform data entry tasks with accuracy and efficiency - Manage calendars and schedule appointments for executives - Coordinate projects and assist in project management tasks - Provide front desk support by greeting visitors and answering phone calls - Conduct proofreading and editing tasks to ensure quality documentation - Offer exceptional customer service to internal and external stakeholders - Assist in office management duties to maintain a well-organized workspace - Utilize QuickBooks for basic financial tasks Qualifications Required: - Proficient in Google Suite applications for efficient office operations - Experience in clerical tasks such as data entry and filing - Strong calendar management skills to coordinate appointments effectively - Ability to coordinate projects and support project management activities - Front desk experience with excellent communication and interpersonal skills - Proficient in proofreading to ensure accuracy in written materials - Customer service-oriented with a focus on meeting stakeholder needs - Familiarity with office management practices to support daily operations - Knowledge of QuickBooks for basic financial tasks,

You will be responsible for coordinating domestic and international travel for employees, which includes making flight, hotel, visa, and transportation arrangements. Your key responsibilities will include: - Ensuring that all travel bookings align with company policies and budgets. - Maintaining travel records, itineraries, and documentation for audit and reimbursement purposes. - Negotiating with travel agencies and vendors to secure cost-effective deals. - Assisting in processing travel expenses and reimbursement claims. - Monitoring and managing travel-related emergencies and last-minute changes. - Staying updated on travel restrictions, visa regulations, and airline guidelines. - Providing exceptional service and support to traveling employees. You should have at least 2 years of experience in a Travel Desk role. Additionally, the company offers health insurance, Provident Fund, a fixed shift schedule, and a yearly bonus. The work location is in person.,

Role Overview: As an Associate-Helpdesk at Sakon, you will be responsible for handling multiple customer support activities. This includes receiving incoming calls, chats, emails, and tickets to provide end-to-end technical and general support resolution to the end user. You will interact with mobile phone carriers and other departments to resolve mobile service-related issues. Additionally, you will adhere to the business rules and policies set by Sakon and The Client, ensuring that SLAs and KRAs are met on a daily and monthly basis. Key Responsibilities: - Determine the issue, research, and follow-up steps necessary for issue resolution - Answer incoming calls and chats - Troubleshoot device and networking issues reported by users, acting as a liaison between customers, mobile carriers, client policy, and internal Sakon teams - Provide customer service and technical support via incoming phone calls, email, and chat - Identify and assist in resolving all issues identified during regular operations without using scripts - Ticket all calls, chats, and email support in English and Portuguese/Spanish - Review deliverables of support team members and provide necessary support and guidance for timely client deliverables - Communicate escalations/issues to Managers promptly and professionally - Act as a single point of contact for managing communications with the client Qualifications Required: - Proficiency in French and English to support the SaaS product (Mobility Practice) - Willingness to work in 24/7 rotational shift - Highly organized with a focus on process and documentation - Ability to work well in a team-oriented and collaborative environment - Quick learning ability to troubleshoot devices and follow step-by-step instructions - Experience in technical support is highly regarded Additional Details about Sakon: Sakon simplifies how businesses globally understand, manage, and transform their communications and cloud ecosystems. As a top SaaS company in the market, Sakon serves 200 large enterprise customers across the globe, managing communication services, costs, mobility, and cloud services. Headquartered in Concord, MA, Sakon has additional locations in North America, Europe, and India. Benefits and Perks: - Flexible Holiday Policy - Hybrid Working Options - Life & Medical Insurance - Focus on Skill Development with Certification Reimbursement - Wifi and Mobile Bill Reimbursement - Employee Well-being Activities To apply for the position of Associate-Helpdesk at Sakon, kindly share your resume with harshita.kushwah@sakon.com. The interview process consists of Level 1 and Level 2 operations/technical rounds, Level 3 operations/technical round, and an HRBP round for salary discussion and cultural fitment check. By applying, you consent to Sakon using your resume for job applications and saving them for future reference.,

Role Overview: As the first point of contact for B2B users at Wipro Service Desk, your role is crucial in troubleshooting end user issues in alignment with Wipro's Service Desk objectives. Key Responsibilities: - Respond to queries from all calls, portal, emails, and chats from the client - Become familiar with each client and their respective applications/processes - Learn fundamental operations of commonly-used software, hardware, and other equipment - Accurately log all service desk tickets using the defined tracking software - Ensure maintenance of the scorecard as per SoW regarding TAT, SLA, and hits - Manage all queries or escalate if not resolved as per the defined helpdesk policies and framework - Record events and problems along with their resolutions in logs - Follow-up and update customer status and information - Pass on any feedback, suggestions, and escalations by customers to the appropriate internal team - Identify and suggest improvements in processes, procedures, etc. - Regular MIS and resolution log management on queries raised Qualifications Required: - Strong customer service and user support skills - Proficiency in using tracking software and logging tickets - Ability to learn and adapt to new software, hardware, and equipment - Excellent communication skills to interact effectively with clients and internal teams Please note that the company provided additional details about reinventing itself and empowering employees to design their reinvention.,

As a Technical Support Specialist, your role will involve handling incoming calls, emails, and chat from users, some of which may require working on rotational shifts. You will need to have the ability to comprehend end users from international locations over the phone. Your responsibilities will include recording, classifying, and prioritizing tickets, providing initial support and troubleshooting based on Knowledge Base articles, and contributing to the Knowledge Base with new articles. Key Responsibilities: - Handle incoming calls, emails, and chat from users - Comprehend end users from international locations over the phone - Record, classify, and prioritize tickets - Provide initial support and troubleshooting based on Knowledge Base articles - Contribute to the Knowledge Base with new articles - Take remote control of end users" machines if required while troubleshooting - Route requests to appropriate support groups or third-party suppliers when tickets are not resolved during initial support - Monitor the status and document the progress towards resolution of all open tickets - Keep affected users informed about the progress - Escalate the process if necessary - Confirm resolution and close tickets within the SLA - Attend trainings and complete certifications for set competencies Qualifications Required: - Diploma - Technology certifications such as HDI Certification and ITIL Foundation Technical Skills: - Ability to differentiate between different types of IT assets - Basic troubleshooting on different versions of Windows OS (e.g., Windows XP, Windows 7, Windows 10, Windows 11) - Understanding of desktop applications, installation, uninstallation, and troubleshooting - Ability to support users in business applications based on SOPs - Troubleshooting desktop/applications remotely - Ability to carry out disk management, disk encryption, and wireless configuration - Ability to install and configure email clients, troubleshoot connectivity issues - Ability to troubleshoot calls for printers and copiers locally and remotely Backup and Recovery Skills (Required for Tech Support): - Technical understanding of native backup management tools and different types of backups - Ability to isolate system issues to backup job issues - Ability to provide SOP-based support for configuring and troubleshooting backup-related issues - Basic networking knowledge (protocols, OSI layers, IP address) Desired Skills: - Basic understanding of virtual infrastructure (VMware, Hyper-V, Citrix) and Cloud (AWS, Azure, Google Cloud) for MSP - Understanding of domain setup and ability to add/remove computers to the domain for MSP and Enterprise Behavioral & Functional Skills: - Good verbal and written communication skills - Time management - Collaboration and teamwork - Basic understanding of ITIL - Decision-making - Problem-solving - Planning, organizing, and prioritizing - Active listening skills Location: India - Pune (Note: No additional details about the company were provided in the job description.),

As an IT Help Desk Technician, you will be responsible for providing technical assistance on computer systems and serving as the initial point of contact for customers requiring technical support over the phone or email. Key Responsibilities: - Serve as the first contact for customers seeking technical assistance through phone or email - Utilize various diagnostic techniques to perform troubleshooting - Identify, diagnose, and resolve technical hardware and software issues - Ensure quick resolution of problems while delivering exceptional customer service - Escalate unresolved issues to higher levels of support when necessary - Offer information on IT products and services - Maintain records of reported problems and their solutions - Conduct follow-ups with customers for issue resolution - Provide feedback on processes and suggest improvements for enhancement - Manage technical documentation and service catalog related to software installation, hardware configuration, and troubleshooting - Propose enhancements to procedures Qualifications Required: - Minimum 1 year of prior experience as an IT Help Desk Technician - Bachelor's degree in IT, Computer Science, or a related field - Profound understanding of computer systems and mobile devices - Hands-on experience in diagnosing and resolving basic technical issues - Strong communication and interpersonal skills - Customer-focused approach and patience (Note: No additional details of the company were present in the job description.),

As an IT Service Coordinator at our company in Pune, you will play a crucial role in the coordination of IT service requests, scheduling technical resources, maintaining inventory records, and supporting day-to-day IT operations. Your responsibilities will include: - Ticket and Dispatch Management: - Serve as the primary contact for incoming support requests via phone and email. - Document issues, assign service tickets, and escalate complex problems to higher-level support technicians. - Scheduling and Coordination: - Manage schedules and calendars of technical staff for efficient service delivery. - Coordinate with external vendors and service providers when necessary. - Inventory and Asset Management: - Monitor and maintain an accurate inventory of IT assets, including hardware, software licenses, and peripherals. - System Maintenance and Monitoring: - Assist with routine maintenance tasks, monitor system performance, and coordinate maintenance activities like data backups. - Documentation: - Maintain comprehensive records of IT processes, troubleshooting steps, and system configurations. - Prepare reports on service levels and performance. - Policy and Procedure Implementation: - Support the development and enforcement of IT protocols and policies to enhance security, compliance, and operational efficiency. Qualifications required for this role: - Previous experience in an IT support, help desk, or service coordination role. - Excellent customer service skills to interact effectively with technical and non-technical staff. - Strong organizational and time management abilities to handle multiple tasks simultaneously. - Solid problem-solving skills to diagnose and resolve technical issues promptly. - Strong written and verbal communication skills for effective collaboration with global teams. - Familiarity with ITSM tools such as ServiceNow. - Knowledge of ITIL principles. - Prior experience working in a Managed Services environment. Join us in this dynamic role where you will be a key player in ensuring the smooth operation of our IT services.,

You will be working as a Senior Service Desk Analyst in a 24/7 online Service Desk (Semi-Technical) environment. Your main responsibilities will include: - Delivering exceptional service and support to end-users using an online Service Desk ticketing system. - Interacting with Customers to provide and process information in response to inquiries, concerns, and requests regarding IT products and services offered. - Timely identifying, escalating, communicating, and driving all Priority 1 Incidents till Closure. - Performing initial review of new tickets, conducting advance analysis, research, and accurately documenting troubleshooting steps for further investigation. - Gathering detailed information around the request to determine the complete requirement and breaking it down into associated sub-tasks for processing. - Diagnosing and resolving issues related to applications, infrastructure, software, internet connectivity, email clients, browsers, etc. - Reviewing Open tickets queue, distributing tasks evenly, and ensuring set practices are followed without errors. - Recommending knowledge base articles on known scenarios to validate and make them available to the targeted audience. - Researching required information using available resources and following standard processes and procedures. - Identifying and escalating priority issues to appropriate teams and resources. - Accurately processing and recording communications on the Service Desk ticket. - Offering alternative solutions to retain customers and clients business where appropriate. - Organizing thoughts and communicating verbal messages appropriately. - Following up timely, making callbacks as scheduled, and staying current with system information, changes, and updates. Your required skills for this role include: - Efficient with timeliness and prioritization. - Knowledge of customer service principles and practices. - Phone etiquette and effective listening skills. - Ability to speak and write clearly and accurately. - Multi-tasking capabilities and strong written communication and analytical skills. - Knowledge of computer fundamentals, web applications, and troubleshooting skills. - Demonstrated proficiency in grammar and typing skills. - Proactive in assisting team members. In terms of experience and qualifications, you should have: - Minimum Bachelors degree, or HSC, Diploma with equivalent relevant experience. - 5+ years of experience with 3+ years of Phone and email support experience in IT Service Desk or Helpdesk or Technical Support with global customers. - Strong Computer fundamentals with basic knowledge about the Internet, Browsers, and MS Office Suite. - Ability to manage Severity Incidents and escalations independently. Desired skills and experience include: - Awareness about ITIL (Information Technology Infrastructure Library) Practices. - Work experience in the Pharma industry is a plus.,

As a Service Desk Administrator at this Pune-based company, your role will involve monitoring the team's activities round the clock, 365 days a year. Your key responsibilities will include: - Monitoring the SCOM Operation Console - Administering the SCOM Tool - Monitoring and Administering all servers and services for Dev, Staging, and Production environments - Resolving Dev Environment Application Pool Services issues - Administering the SCOM Operation Console to provide application support - Performing Installation & Administrative tasks for the Operation Manager Console - Configuring / Removing Servers and their respective Services on the SCOM Console - Monitoring the health of URLs - Creating management Packs for SCOM - Providing support for the SCOM platform and creating Notification Rules - Managing Servers Services, including creation, setting thresholds, and notification rules - Troubleshooting the SCOM Console - Administering RPA processes - Supervising UiPath orchestrator Tools - Executing RPA Processes on the UiPath Tool - Triggering RPA Processes daily - Completing daily assigned scheduled RPA tasks No additional company details were provided in the job description.,

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the face of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Responsibilities Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels etc. Check, sort and forward emails Monitor office supplies and place orders when necessary Keep updated records and files Monitor office expenses and costs Take up other duties as assigned (travel arrangements, schedules etc.)

We are searching for an innovative, well-organized MIS executive to join our growing company. The MIS executive's responsibilities include designing and developing computer systems on time and to specifications, developing strategies, keeping up-to-date with the latest developments in IT systems, analyzing operations, and making suggestions for improvement. They also allocate resources, as well as assist with training and onboarding. You should be able to effectively manage risks and also protect data. To be successful as an MIS executive, you should strive to improve knowledge through research and continuing education. Outstanding MIS executives are able to find efficient, cost-effective solutions to problems, and also communicate effectively with senior and junior staff. Responsibilities of MIS Executives: Designing, monitoring, analyzing, and troubleshooting IT systems. Interpreting briefs and developing IT systems that meet all specifications and cost requirements. Assisting with training and onboarding processes. Writing job descriptions for new positions, and assisting with interview and recruitment processes. Ensuring staff comply with company, as well as health and safety regulations at all times. Maintaining, managing, and updating software. Supervising digital security and ensuring all anti-viruses and firewalls are regularly updated. Supervising the development and maintenance of websites and ensuring the protection of users' data. Analyzing existing operations, protocols, and processes, and making plans for improvement. Conducting research, attending workshops, and networking with other professionals in the industry. Requirements of MIS Executives: Bachelor's degree in computer science, IT, or similar. Master's degree preferable. Experience managing a team. Practical experience with a variety of software applications. Attention to detail and excellent diagnostic skills. Effective communication and interpersonal skills. Ability to motivate and inspire staff.