148 Service Desk Executive Jobs in Pune

As an energetic and result-oriented individual, your role will involve handling customer interactions, supporting sales activities, managing marketing and communication tasks, and ensuring smooth office operations. Key Responsibilities: - Greet visitors, manage calls, and handle front-desk operations efficiently. - Assist in developing and implementing sales strategies to drive business growth. - Generate and follow up on leads through calls, visits, or online platforms to expand customer base. - Promote company products and services effectively to both new and existing customers. - Maintain records, prepare reports, and support daily sales operations for streamlined processes. - Manage and enhance company presence on various social media platforms for increased visibility. - Create and share engaging online content to strengthen branding and promotions. - Successfully achieve assigned targets and actively contribute to the overall team success. Qualifications Required: - No specific qualifications mentioned in the provided job description. Please note that this job type is Full-time and welcomes Fresher candidates. As an energetic and result-oriented individual, your role will involve handling customer interactions, supporting sales activities, managing marketing and communication tasks, and ensuring smooth office operations. Key Responsibilities: - Greet visitors, manage calls, and handle front-desk operations efficiently. - Assist in developing and implementing sales strategies to drive business growth. - Generate and follow up on leads through calls, visits, or online platforms to expand customer base. - Promote company products and services effectively to both new and existing customers. - Maintain records, prepare reports, and support daily sales operations for streamlined processes. - Manage and enhance company presence on various social media platforms for increased visibility. - Create and share engaging online content to strengthen branding and promotions. - Successfully achieve assigned targets and actively contribute to the overall team success. Qualifications Required: - No specific qualifications mentioned in the provided job description. Please note that this job type is Full-time and welcomes Fresher candidates.

As part of the QNOPY Platform team, you will be contributing to a software and data management service that aims to streamline field data collection for environmental and construction projects. Our mobile apps, available on Android and iOS App Stores, have received a high user rating of 4.5 stars. We prioritize exceptional customer service, ensuring swift issue resolution within 15 minutes through our accessible support team. You will play a crucial role in providing user-friendly solutions tailored to the specific requirements of the environmental and construction industries. Your key responsibilities will include: - Managing day-to-day office operations, supplies, facilities, vendors, and maintenance. - Ensuring an organized, safe, and efficient office environment. - Overseeing front desk/reception activities, visitor management, and travel arrangements. - Maintaining records, documentation, and company files (physical and digital). - Assisting in recruitment coordination, onboarding, and exit formalities. - Maintaining employee records, attendance, leave management, and compliance documentation. - Supporting employee engagement activities, office events, and internal communication. - Preparing and maintaining reports, documentation, and communication for management. - Developing and implementing office procedures, checklists, and administrative systems. - Acting as a single point of contact between employees and management for office-related communication. Qualifications & Skills Required: - Bachelors degree in Business Administration, HR, Commerce, or related field. - Strong verbal and written communication skills in English and Hindi/Marathi. - Proficiency in MS Office/Google Workspace (Docs, Sheets, PowerPoint). - Excellent organizational, documentation, and time management skills. Preferred Qualifications: - Experience in managing small to midsize office teams (20-100 employees). - Understanding of HR policies, labor laws, employee performance reviews, and audits. Key Attributes: - Professional and respectful demeanor. - Strong sense of ownership and accountability. - Detail-oriented and process-driven. - Balanced approach - approachable yet maintains authority and professionalism. - Ability to handle sensitive employee matters with discretion. Join us for the opportunity to grow within a fast-evolving organization that values collaboration and initiative.,

Role Overview: As a member of the team, you will be responsible for owning and delivering complex solutions using the Oracle NetSuite platform. Your role will involve requirement gathering, understanding, software testing, deployment, and implementation. Additionally, you will be involved in documenting requirements, processes, and user documentation. You will design business processes and application configurations based on industry best practices, conduct testing, and follow up with clients for issue resolution. Your role will also include interacting with key end-users and business owners to map applications to standard processes, suggest process improvements, and support all formal documentation of implementations. Key Responsibilities: - Lead and deliver complex solutions using the Oracle NetSuite platform - Gather requirements and understand the needs of the business - Conduct software testing, deployment, and implementation - Design business processes and application configurations based on industry best practices - Conduct testing of modules and prepare test cases - Follow up with clients and support help desk for issue resolution - Document issue resolutions and share with the internal team - Interact with key end-users and business owners to map applications to standard processes - Suggest process improvements based on application capability and industry best practices - Support formal documentation of implementations - Lead/support solution activities including testing and verification - Contribute to the training and development of key users - Provide training to clients and conduct User Acceptance Tests (UATs) - Work closely with customers and partners to gather requirements and design solutions - Create functional design documents, user manuals, and business process documentation Qualifications Required: - Minimum 5 end-to-end implementation experience - Hands-on experience in NetSuite configurations, setups, and customizations - Experience with Customer, Vendor, and Item management - Knowledge of Order to Cash, Form Customizations, Fields Creation, and Custom Records - Proficiency in CSV Imports, Work Flows, Saved Searches, and Report Customization - Familiarity with Bank Reconciliation, Accounting, Advanced Revenue Management, and Fixed Asset management - Ability to manage Intercompany transactions - Test and deploy NetSuite customizations and new functionality based on changing business needs - Strong communication skills and the ability to work as a team player - Analytical and problem-solving skills Please send your CV to hr@saturotech.com with your current CTC, expected CTC, and current notice period.,

About the Role Join our dedicated night shift team to provide 24/7 support for our global Shopify app user base. This role is perfect for night owls who want to make a significant impact by supporting merchants across different time zones and ensuring our app delivers value around the clock. Key Responsibilities - Provide technical support via email, chat, meet calls and help desk tickets during night hours - Handle urgent technical issues and escalations from global merchants - Troubleshoot app functionality, installation, and integration problems - Support merchants in different time zones (APAC, Europe, late-night Americas) - Maintain detailed documentation of issues and resolutions for day team handoffs - Monitor app performance and system alerts during off-peak hours - Collaborate with international development teams for urgent bug fixes - Provide feedback on common issues to improve product stability and user experience Required Qualifications - 2+ years of experience in technical customer support, preferably in SaaS - Strong understanding of Shopify ecosystem, including app marketplace and merchant needs - Experience with SaaS products and subscription business models - Excellent written communication skills for global customer base - Self-motivated and comfortable working independently during night hours - Strong troubleshooting skills and technical problem-solving abilities - Experience with support ticket systems and knowledge base management - Ability to prioritize and manage multiple urgent issues simultaneously Preferred Qualifications - Previous night shift or remote work experience - Understanding of global e-commerce markets and time zone considerations - Experience with API troubleshooting and technical integrations - Knowledge of web development basics (HTML, CSS, JavaScript) - Familiarity with merchant onboarding and customer success processes - Experience supporting international customers across different cultures About Scrollengine Labs Scrollengine is a leading Shopify app that revolutionizes local delivery and store pickup operations for e-commerce merchants. With over 2000+ installations and a perfect 5-star rating, we're trusted by merchants globally from the USA to Dubai, UK to Singapore. Our AI-powered platform automates delivery operations with real-time tracking, intelligent route optimization, and seamless customer notifications. We help merchants reduce Non-Delivery Rates by up to 60% while providing their customers with exceptional delivery experiences. What sets us apart is our commitment to exceptional customer support - merchants consistently praise our responsive team and willingness to create custom features that suit individual store needs. We're not just a SaaS company; we're partners in our merchants" success, helping them focus on what really matters while we handle the logistics technology.,

Role Overview: You are being sought after to fill the role of Senior QA Engineer at Deutsche Bank's Foreign Exchange Technology team in Pune, India. As the largest bank in Germany and one of the top European banks, Deutsche Bank's Indian Tech Center is a rapidly growing development center, collaborating closely with business and other technology centers on cutting-edge in-house solutions. The Global Foreign Exchange (GFX) division, a crucial part of the DB Investment Bank, offers clients various ways to exchange currencies and manage currency risk, with Deutsche Bank being recognized as the Overall FX Market Leader by Euromoney FX Survey. In this role, you will contribute to the RMS Trade processing platform, which handles trade capturing and trade life cycle processing of FX&Commodity trades to support trading activities under the GFX Trading desk. The technical stack includes Java, Kotlin, Kafka, REST web services, and Oracle, with a focus on building cloud-ready solutions hosted on-premises and public clouds. Collaboration with the business to create valuable products and writing robust, well-tested software are highly valued. Key Responsibilities: - Establish test automation approaches and frameworks from scratch and enhance existing automation processes - Design, develop, and extend testing automation tools/frameworks and test scripts for Java/Spring-based applications using Java, Selenium, TestNG/Junit, Cucumber, and REST Assured for API Automation - Plan and execute a comprehensive set of test activities, coordinating end-to-end testing across multiple systems - Drive the implementation of a testable architecture for developed applications - Take the lead in optimizing test cycle length and time to market for new functionality - Identify hidden problems and patterns in data proactively to drive improvements in coding hygiene and system architecture - Integrate automated tests into CI/CD pipelines (Jenkins, GitHub, AWS Code Build) to support continuous delivery and deployment - Collaborate with development and QA teams to ensure robust test coverage and high-quality releases Qualifications Required: - 10+ years of professional experience in Quality Assurance with strong test analysis skills and the ability to design test cases using various techniques - Proficiency in programming languages such as Java, Kotlin, Groovy, or JS/TS - Solid experience in test automation framework design and implementation - Strong technical background with experience in SQL and Unix commands - Demonstrated track record in building QA processes and test automation approaches at scale - Experience in testing complex distributed systems at different levels Additional Company Details: Deutsche Bank fosters a culture of empowerment, responsibility, commercial thinking, initiative, and collaboration. The bank values continuous learning, progression, and a range of flexible benefits tailored to individual needs. As part of the Deutsche Bank Group, the company promotes a positive, fair, and inclusive work environment, welcoming applications from all individuals. Visit the company website for more information: [Deutsche Bank Company Website](https://www.db.com/company/company.html).,

In this role as a Senior Analyst IMP Onboarding at Accelya, you will be leading and supporting the technical and operational onboarding of travel partners onto the New Distribution Capability (NDC) platform. Your main responsibility will be to coordinate the end-to-end onboarding process, provide technical guidance, and ensure a seamless partner experience in alignment with NDC standards. You will work closely with cross-functional teams and external stakeholders to drive efforts to scale NDC adoption. **Duties and Responsibilities:** - Manage and coordinate the end-to-end onboarding process for partners integrating with NDC APIs. - Serve as a subject matter expert to Airline and third-party tech partners on NDC functionalities and standards. - Collaborate with GDSs, aggregators, and third-party tech partners to support their NDC implementation. - Conduct end-to-end review of API workflow and assist partners with certification. - Monitor onboarding progress, track milestones, and proactively resolve issues or blockers. - Demonstrate excellent communication skills to explain technical topics to non-technical stakeholders. - Analyze onboarding KPIs and suggest process improvements. - Follow standard procedures for proper escalation of unresolved issues to the appropriate Accelya internal teams. - Possess knowledge of XML, JSON, JavaScript, and SQL Server. - Understand infrastructure setup, databases, firewall, cloud, and networking. - Ability to work within a small team environment with little supervision and flexible shifts. - Strong analytical and problem-solving skills with knowledge of the airline industry. **Knowledge, Skills, and Experience:** - Experience in providing technical support for application software. - Knowledge and experience with XML-based system interfaces, schema design, and hands-on experience with XML-based tools like Postman and SOAPUI. - Familiarity with Zendesk and issue management systems (Jira - Service Desk/Zendesk). - Strong project coordination and stakeholder management skills. - Background in software development/programming is preferred. - Bachelor's degree in computer science/information systems field or equivalent. Accelya offers an open culture and challenging opportunities to satisfy intellectual needs, flexible working hours, a smart working environment with hybrid remote/office setup, work-life balance, and an excellent, dynamic, and multicultural work environment.,

Role Overview: As a Support Coordinator Credential & Technical Support at UST, your main responsibility is to ensure on-time delivery and customer support that aligns with project and product requirements. You will play a crucial role in managing team deliverables and ensuring the readiness of the customer support system. Key Responsibilities: - Monitor support desk tickets and promptly escalate credential-related issues. - Ensure that support documentation is kept up to date and adhered to. - Conduct peer reviews and contribute to quality assurance efforts. - Log and track all issues while providing timely updates. - Analyze customer feedback and suggest improvements. - Coordinate with product engineers for fixes and enhancements. - Support transitions from development to production. - Update and contribute to internal knowledge bases. - Conduct onboarding and knowledge sharing sessions. - Lead junior team members, ensuring timely delivery and maintaining quality standards. - Mentor associates and support their career growth. - Collaborate across teams to enhance the overall customer support experience. Qualifications Required: - Proficiency in ticket creation & workflow management tools such as Jira and Zendesk. - Strong attention to detail and effective time management skills. - Prior experience in technical support operations or credential/access management. - Excellent communication and documentation abilities. - Ability to troubleshoot and resolve product-level issues. - Familiarity with SDLC processes including Waterfall, Agile, and XP. - Experience in customer coordination and handling escalations. - Capability to follow and maintain support process documentation. (Note: No additional details about the company were provided in the job description),

As a Senior Mobile Developer at Ajira Software in Pune, you will be part of a close-knit team of innovators focused on developing smart products leveraging artificial intelligence algorithms. You will play a key role in designing, developing, launching, and supporting mobile applications that solve significant business problems for our customers. Your expertise in native mobile app development, particularly with Android or iOS, along with skills in Javascript using ReactNative, Realm, and Redux will be essential for success in this role. Experience with Java, Objective C / SWIFT, Xamarin, and WebAPIs will be advantageous. **Key Responsibilities:** - Stay updated with technology trends - Write clean and understandable code, following coding standards - Proficient in debugging and bug fixing - Strong skills in Javascript and ReactNative - Familiarity with Java or Objective C / SWIFT - Experience with Realm, Redux, and SHA256 encryption - Exposure to Hybrid frameworks like Flutter, Xamarin, or Ionic - Successfully designed, developed, launched, and supported at least two mobile business apps **Qualifications Required:** - 3+ years of experience in Android or iOS development **Additional Details about the company:** Ajira Software is a US-based smart solutions software company with a core mission of leveraging artificial intelligence algorithms to solve complex business problems. Our focus is on developing mobile and cloud-based business applications that work across our customers" ecosystems. While our current vertical is insurance, we envision expanding our technology to other industries in the future. As part of our collaborative team in Pune, India, you will have the opportunity to work with experienced technology managers who provide mentorship and guidance. Our work culture values work-life balance, innovation, and continuous learning. You will be a key member of the technical team, contributing to our exciting product roadmap and leveraging the latest tools and technologies. At Ajira Software, we prioritize results over hours spent in the office. We offer a flexible work environment where you can manage your schedule effectively, ensuring a healthy work-life balance. Daily meetings with our US office necessitate some overlapping hours, but we value productivity and contribution over time spent at the desk. Our commitment to innovation means you will have access to cutting-edge technology and tools to enhance your development capabilities. Ajira Software is an equal opportunity employer that values diversity and inclusivity. We do not discriminate based on gender, religion, ethnicity, race, or personal orientation. If you meet the qualifications for this position or know someone who does, we encourage you to apply or refer them to us.,