257 Zonal Sales Manager Jobs in Hyderabad

Role : Unit Sales Manager - Branch Banking Band VA/B Business Group Retail Vertical Branch Banking Location:  Bangalore/Hyderabad Role Objective Responsible for channel management in the area assigned Cultivating and maintaining relationship with channel partner and branch staff Conducting training programs for the branch staff, particularly private banking RMs to facilitate the cross selling of general insurance products. Conducting weekly visits to assigned ICICI bank branches Implementation of sales strategy, revenue generation and achieving targets Responsible for objection handling and aiding sales process carried out by channel Managing Retention, with special focus on health products. Skills Required : Relationship Management Sales Experience with product knowledge Stakeholder Management GI industry knowledge Competencies Required: Problem Solving Good communication skills Collaborating & Result Oriented

Hi, We are hiring for banking sector.   Role- Sales Manager- MSME   Location-  Hyderabad & Bangalore   Qualification: Graduate in any discipline & 5-6 Years experience in core MSME & LAP (Loan Against Property) .Good no. of team and portfolio should manage by the candidate. Must be incentive earner/stable.   Job Summary - The Sales Manager is responsible for the conduct and outcome of the business as per the business plan at Branch level, growth of product portfolio and process adherence on an on-going basis.   If interested, kindly send your resume to rimjhim.choudhary@skywingsadvisors.com or can call on 9759214474.  

Job Summary: We are looking for a highly motivated and experienced Sales Manager to drive our Loan Against Property (LAP) vertical. The ideal candidate will be responsible for managing a team of sales executives, building relationships with channel partners, sourcing high-quality LAP business, and ensuring achievement of assigned sales targets. Key Responsibilities: Drive the acquisition of LAP customers through direct and indirect channels. Manage and mentor a team of Sales Executives/Officers. Generate leads through DSAs, connectors, references, builders, and other channels. Ensure credit quality of sourced files meets the companys risk and underwriting parameters. Coordinate with the credit, operations, and legal teams for smooth processing and disbursal. Ensure monthly sales targets are achieved across product and geography. Conduct market analysis to understand competitor offerings and customer trends. Develop and maintain strong relationships with customers and business partners. Handle customer queries, grievances, and documentation issues proactively. Monitor portfolio performance, delinquency trends, and take corrective actions.Key Requirements: Education: Graduate/MBA in Finance, Marketing, or related field. Experience: Minimum 35 years of experience in sales of LAP/Home Loans, preferably in NBFCs or banks. Knowledge of LAP underwriting and market dynamics is essential. Strong interpersonal, communication, and negotiation skills. Proven track record of achieving sales targets. Proficiency in MS Office and CRM tools. Key Competencies: Result-oriented with strong execution capabilities. Ability to lead and motivate a sales team. High level of integrity and work ethics. Customer-focused mindset.Compensation: Competitive salary with performance-based incentives. Other benefits as per company policy.

Urgently Hiring for a Leading NBFC.  Looking for Women Candidates from different industries (Banking/ Insurance/ FinTech/ EdTech/ FMCG/ FMCD/ Pharma) Job Summary: We are looking for a motivated and energetic Sales Manager to drive business growth through the DSA channel. This entry-level role is ideal for individuals with a passion for sales and a basic understanding of financial products. The candidate will be responsible for onboarding, managing, and nurturing DSA relationships to source quality loan applications. Key Responsibilities: Identify and onboard new DSAs in the assigned territory. Drive loan sourcing through DSAs for products such as LAP, personal loans, and business loans. Maintain regular engagement with DSAs to ensure consistent business flow. Provide training and support to DSAs on product features, documentation, and compliance. Achieve monthly and quarterly sales targets. Ensure timely login and disbursal of cases sourced through DSAs. Monitor competitor activities and market trends. Share feedback with internal teams to improve product offerings and processes. Ensure all sourced cases meet internal and regulatory compliance standards. Coordinate with credit and operations teams for smooth processing.

Job Description: Territory Sales Manager Bus Experience: 3- 10 Years Salary Range: 10- 16 LPA Qualification: B.E. Location: Open to All Cities The Territory Sales Manager Bus will be responsible for achieving annual bus sales targets and strengthening brand visibility for Ashok Leyland in the assigned territory. The role focuses on driving market share expansion, supporting new product introductions, and leading the dealer sales teams to achieve performance goals. The manager will ensure that all dealership activities align with company standards, including strict adherence to PRISM processes. A major part of the role involves enhancing customer satisfaction through proactive customer handling, timely issue resolution, and building strong relationships with fleet owners, operators, and dealers. The manager will provide product and process training to dealer sales executives to ensure consistency and effectiveness in sales operations. Additionally, the position requires continuous cost monitoring, identifying areas for cost optimization, and ensuring dealer profitability. The candidate will undergo extensive hands-on training before being assigned to field responsibilities.      

We are hiring for multiple senior and mid-level roles across India in Sales, Marketing, and Client Servicing functions.  We are looking for experienced professionals with strong exposure to Corporate Sales, team management, and client handling within the Insurance Broking, Credit Rating, or Healthcare industries. Candidates should possess excellent leadership, communication, and negotiation skills, with a focus on achieving business growth and maintaining client satisfaction.   Open Roles: We have openings for Zonal Sales Head (South & North) with 15+ years of experience and a CTC range of 2530 LPA. Candidates must have deep experience in Corporate Sales and the ability to lead teams across multiple regions.  The Branch Head (Pune) and Branch Manager (Bhubaneswar) roles require 1012+ years of experience in Corporate Sales, with the capability to handle branch operations and P&L responsibilities.  We are also looking for Senior Sales Heads and DGM to Vice President positions in Hyderabad with 1218+ years of experience and a CTC range between 1840 LPA. Ideal candidates should have hands-on experience in managing large sales teams, driving sales strategy, and ensuring business expansion.  Mid-level opportunities include AVP / Manager / Sr. Manager Corporate Sales in Noida and Mumbai with 5+ years of experience and a CTC between 1225 LPA. Candidates from Insurance Broking or related sectors handling SME insurance will be preferred.  Openings for Assistant Manager / Manager Business Development (Techno Marketing Surety Bonds) in Hyderabad and Mumbai require 23 years of experience. The role involves promoting Surety Bond products through technical and marketing initiatives and collaborating with clients and insurers for business growth.  Additional positions include Placement Head Non EB in Hyderabad (20 LPA, 12+ years of experience), Assistant Manager / Manager Client Servicing in Delhi (67 LPA, 4+ years of experience), and Retention / Client Servicing Executives in Delhi (up to 10 LPA, 5+ years of experience).  Candidates with experience in managing client relations, policy renewals, and team coordination within the insurance or service-based industries will be highly preferred. If you are a results-driven professional with strong communication, leadership, and business development skills, we encourage you to apply for suitable roles based on your experience.   Interested candidates can apply or share their resume at: Salman@zgstaffingsolutions.in +91-8073579112  

Profile- Phone Sales Manager (Tele Calling / Sales) Key Responsibilities Handle inbound and outbound sales calls. Promote and explain life insurance products. Maintain customer records and follow up on leads Ensure excellent customer service and satisfaction. Coordinate with internal teams for policy closures. Hiring for a Leading Insurance Firm Opening for Phone Sales Manager (Female)Location: HyderabadEligibility: Graduate (Fresher/Experienced in telesales)Requirement: Must speak Tamil / KannandaAge: Up to 30 yearsPreference: Local candidates Send your resume or DM at 9759214475

Job Description: Manager - Area Sales Manager Position Overview The Manager Area Sales Manager will be responsible for driving retail sales performance across assigned territories, ensuring achievement of sales targets, superior customer experience, and operational excellence at dealerships. The role includes managing enquiry generation activities, improving conversion ratios, ensuring data accuracy, and supporting dealer financial health while promoting digital adoption and process compliance. Key Responsibilities Drive retail sales performance and ensure achievement of monthly and annual retail targets. Monitor and ensure the quality and quantity of test drives to enhance customer engagement and improve conversions. Plan and execute activations, local promotions, and marketing initiatives to support enquiry generation. Ensure accurate, timely updating and reporting of booking, retail, and enquiry data across all systems. Analyze sales funnel metrics and implement strategies to improve conversion ratios from enquiry to retail. Identify training needs and drive capability-building initiatives for dealership sales staff. Motivate and guide dealership teams to improve productivity, customer handling, and overall performance. Ensure strict adherence to sales processes, customer interaction protocols, and organizational standards. Promote the usage and adoption of digital tools, CRM systems, and digital retail platforms across dealerships. Monitor and manage dealer financial parameters including working capital, inventory health, stock aging, and outstanding reduction. Coordinate closely with dealer principals and sales teams to implement corrective actions and business improvement plans. Conduct regular market visits to assess competition activities, customer expectations, and dealership performance. Required Skills & Qualifications Strong experience in automotive sales, channel management, or dealership operations. Excellent understanding of retail sales processes, customer lifecycle, and test-drive management. Proven ability to drive enquiry generation and improve conversion ratios. Strong analytical skills with the ability to interpret sales data and recommend actionable insights. Good communication, coaching, and team motivation skills. Experience with digital sales tools, CRM platforms, and reporting dashboards. Ability to manage multiple stakeholders and drive performance across dealerships. Bachelors degree required.

Assistant Sales Manager (ASM) Sales Team- Hyderabad- 5-10 years- 20-22 Lakhs PAJob Category: market researchJob Type: Full TimeJob Location: HyderabadSalary: 20-22 LPAYears of Experience: 5-10 yrsLinkedInFacebookTwitterEmailWhatsAppCopy LinkShareJob Description:As a ASM/ SM, you would have the skills and abilities as mentioned below Experience in planning and implementing sales strategiesExperience in customer relationship managementExperience managing and directing a sales teamExcellent written and verbal communication skillsDedication to providing great customer serviceKey Duties: Manage a team of sales individuals, mentor and guide them throughout the sales processGenerate high value deals by penetrating Global Accounts.Monitor competitors products or services and create selling strategies for own products orservices.Identify and create different sales channels in order to maximize the revenue for the companyResponsible for monthly/quarterly target achievement of the team.Managing and mentoring a team and be accountable for their performanceConduct weekly review sessions with the team members in order to identify the loopholes.Handling escalationsEnsuring compliance of processes laid outASM :Setting and managing objectives, targets & yardsticksHiring the right talentRewarding and appreciating talentConducting effective performance reviewsDeveloping Individual Development PlansTaking necessary actions to correct behaviorsIs not hesitant to take calculated risksIs responsible for the professional development of the teamImproves processes and qualityEnsure smooth execution of appraisal processLinkedInFacebookTwitterEmailWhatsAppCopy LinkShare

Job Description: Territory Sales Manager Painter Academy Location: Open to All Cities Experience: 39 years Qualification: Bachelors Degree About the Role The Territory Sales Manager Painter Academy will be responsible for setting up and managing the Painter Academy in the assigned territory. The role includes academy infrastructure readiness, delivering product training, implementing upgraded training modules, ensuring smooth operations, and driving overall academy performance through collaboration with cross-functional teams. Key Responsibilities Academy Setup & Operations Identify and finalise the location for the Painter Academy. Coordinate with architects and internal teams to revamp and prepare the academy space. Ensure smooth day-to-day operations and optimal efficiency of the academy. Training & Content Delivery Conduct product and skill-based training for painters and internal teams. Update training modules and ensure timely implementation of modules received from the central team. Maintain training databases and documentation. Prepare training agendas and track training effectiveness. Performance & Engagement Track painter NPS scores and drive improvement actions. Conduct Training Need Identification (TNI) to develop relevant training interventions. Sales, Marketing & Field Support Collaborate with the marketing team for product trials and demos. Support field teams with training input to drive product adoption and painter engagement. Inventory & Financial Management Manage stock availability for training materials and academy operations. Monitor academy expenses and ensure adherence to budget guidelines. Team Management Lead recruitment, on boarding, and development of academy staff and trainers. Skills & Competencies Strong training and presentation skills Ability to handle academy operations and stock management Good understanding of budgeting and expense monitoring Data management and reporting ability Team leadership and stakeholder collaboration Problem-solving and planning skills The Territory Sales Manager for the Painter Academy will be responsible for identifying and finalizing the location for the academy, coordinating with the team to revamp the space according to architectural designs, and providing product training to painters and teams. The role involves updating databases and training modules, implementing new training modules from the central team, and tracking NPS scores from painters. Responsibilities also include training need identification, stock management, expense monitoring, ensuring efficiency at the academy, coordinating with marketing for product trials, and managing team recruitment and development. The manager will also formulate training agendas and report on training effectiveness.

Job Opening: Zonal Marketing Manager Zone 6 (46440) Location: Hyderabad Experience Required: 6-15 Years Salary Range: 15,00,000- 30,00,000 per annum Job ID: ITC/ZMM-Z/20251105/16461 Application Deadline: 25th Nov Status: Open About the Role We are looking for an experienced and strategic Zonal Marketing Manager to strengthen brand visibility, drive market penetration, and support business growth across Zone 6. This role demands strong marketing expertise, collaboration skills, and the ability to convert market insights into effective on-ground activations. Key Responsibilities Develop and execute zonal marketing activation plans aligned with business priorities. Analyze regional market dynamics including cultural trends, consumer behavior, and competition. Collaborate closely with Zonal Heads, State Heads, and cross-functional teams to drive marketing outcomes. Design data-driven, targeted marketing campaigns to enhance brand presence. Ensure high-quality execution of BTL (Below-The-Line) activities and on-ground marketing initiatives. Manage budgets efficiently for zonal activation and BTL promotions. Contribute to central marketing initiatives and ensure consistent brand communication. Define KPIs, track campaign effectiveness, and generate actionable insights. Required Skills Strong Communication Collaboration Agility & Adaptability Marketing Strategy & Execution Budget Management Market & Consumer Insight Analysis Qualifications Bachelors Degree (B.Tech or equivalent) 6-15 years of experience in marketing, preferably with regional/zonal ownership Proven experience in BTL activations, campaign design, and on-ground execution Why Join Us High-impact leadership role with zonal ownership Opportunity to shape brand presence across a large and diverse market Strong growth potential and cross-functional exposure How to Apply Interested candidates can apply directly through Shine.com or share their updated resume as per job posting instructions.

      Job Description: Area Manager Job Code: ITC/AM/20251119/21799 Experience: 10+ Years Salary Range: 1620 LPA Qualification: B.E. Location: Open to All Cities The Area Manager will be responsible for achieving the annual sales and service targets while strengthening overall brand visibility for Ashok Leyland across the assigned region. The role focuses on driving market share growth across all product verticals, ensuring seamless support for new product launches, and maintaining high operational standards across dealer locations through strict adherence to PRISM processes. A key aspect of this role is leading, guiding, and motivating both sales and service teams to deliver consistent performance. The Area Manager will play a crucial role in enhancing customer satisfaction by ensuring effective customer engagement, faster issue resolution, and strong coordination between dealerships and customers. In addition, the position involves monitoring operational costs, identifying opportunities for cost saving, and ensuring profitability for the dealer network. The ideal candidate must possess strong team management capabilities, a results-driven approach, and in-depth knowledge of sales and service operations within the commercial vehicle industry.    

Position - Sales Executive Reporting - Area Sales Manager/ Regional Sales Manager/ Zonal Sales Manager    Qualification & experience - B.tech/Any Graduation. With at least 1 year of sales Experience in Industrial sales.  Roles & Responsibilities - Business Revenue Generation- Chasing Business Targets for the Area. Calling and visiting customers making technical presentations, showing samples and building relationship. Planning daily sales schedule and systematically achieving Key Responsibility Area pertaining to ,Sales Targets, Payment Recovery, New Business Acquisition and Customer Satisfaction milestones. Managing or coordinating with. Monitor and timely reporting of competitor. Supporting Area Sales Manager/ Regional Sales Manager/ Zonal Sales Manager for dispatch related queries by coordinating with Head Office. Process Compliance & Reporting- Daily reporting and sales force update. Being part of reviews and sales related discussions. Timely coordination with Head Office for quotations etc. Following internal policies and processes in a timely manner- expense reimbursement, discipline, etc Team Work & Collaboration. Supporting team in the zone- be it technical/ price/ data etc. Maintaining zero communication breakdown with other team members especially, supply chain and dispatch. Provide technical assistance and problem solving for the team related to product sales. Maintain good team work spirit to help others in the team, develop rapport and relationships with teams in other regions in the zone. Learning & development: Attending skill building workshops as mandated by the organization and achieving expected score.  

As an Insurance Sales Manager at Bank, you will be responsible for driving the insurance business through BANK affluent and High Net-Worth Individual (HNI) customer base. This individual contributor role focuses on understanding client needs, offering tailored insurance solutions, and ensuring seamless customer service, while adhering to regulatory and internal compliance standards. Key Responsibilities: Insurance Sales: Drive life and non-life insurance sales through direct interaction with HNI clients of Bank. Client Relationship Management: Build and maintain strong relationships with HNI customers to ensure long-term engagement and cross-sell opportunities. Needs Assessment: Conduct financial needs analysis to recommend suitable insurance products that align with clients goals (protection, investment, retirement, estate planning). Coordination with Branch Staff: Work closely with branch relationship managers and wealth managers to leverage leads and ensure seamless execution of sales. Compliance & Documentation: Ensure accurate and timely documentation of all insurance-related transactions. Follow RBI, IRDAI, and internal compliance guidelines. Market Intelligence: Stay updated with the latest insurance products, industry trends, and competitor offerings to remain competitive. Customer Experience: Deliver a high-quality customer experience in every interaction, enhancing Bank reputation among HNI clients.

Job Title: Agency Manager Location: Pan India | Employment Type: Full-Time About Us:A growing organization dedicated to delivering outstanding results for our clients. Were looking for an experienced Agency Manager to lead our team, drive performance, and grow our business. Responsibilities: Lead and motivate a team to achieve sales and performance targets Manage day-to-day agency operations Develop and execute business and marketing strategies Build strong client and partner relationships Monitor results and ensure compliance with company standards Qualifications: Proven experience in management, sales, or agency leadership Strong leadership and communication skills Goal-oriented, organized, and analytical Bachelors degree preferred What We Offer: Competitive salary + performance incentives Growth and development opportunities Supportive, team-focused culture Apply: Send your resume and a short cover letter to [Priya@kkdconsulting.in]. Whatsapp@ 9811250603

Job Title: Manager Area Sales Manager Job Code: ITC/M-ASM/20251107/11504 Location: Hyderabad Experience: 5-12 Years Qualification: Bachelors Degree Industry: Automotive Status: Open Salary Range: 11,00,000 -21,00,000 per annum About the Role We are seeking an experienced Area Sales Manager to oversee retail sales operations, drive performance across dealerships, and achieve monthly business targets. The ideal candidate will have strong experience in channel sales, team management, dealership operations, and digital tool adoption. Key Responsibilities Manage and drive retail sales through effective dealership engagement. Ensure quality and quantity of test drives to support business performance. Achieve monthly retail and booking targets by optimizing sales processes. Plan and execute market activations and local campaigns to generate enquiries. Ensure accuracy of booking data and enhance lead-to-retail conversion ratios. Identify training needs, motivate dealership staff, and ensure strong team performance. Monitor and ensure adherence to established sales processes and standards. Drive adoption of digital tools across all dealership operations. Manage dealer working capital, stock aging, and outstanding reduction. Coordinate with cross-functional teams to support smooth retail operations. Required Skills & Competencies Retail Sales & Channel Sales Dealership Management Strong understanding of Test Drive Management Booking Data Management & Target Achievement Conversion Ratio Improvement Familiarity with Digital Sales Tools Strong communication, leadership, and motivational skills Ability to work with multiple stakeholders and drive results How to Apply Interested candidates are invited to share their updated resume via the application link or contact the recruitment team for more details.

Subject: Inviting Applications for the Position of Business Development Manager/Sales Manager/Agency Development Manager Dear Job Seeker, We are pleased to announce an exciting opportunity for a dynamic and motivated individual to join our team as an Agency Development Manager at our Laxmi Nagar, Delhi branch. If you are passionate about building a successful career in insurance and possess strong leadership and interpersonal skills, we invite you to apply for this position. Position: Agency development managerLocation: Pan India Key Responsibilities: Recruit and train a team of insurance advisors. Develop and implement effective sales strategies to achieve targets. Provide guidance and support to the team for business development. Build and maintain strong relationships with clients and ensure customer satisfaction. Monitor and analyze team performance, providing feedback and coaching as needed. Qualifications: Minimum bachelor's degree in any discipline. Previous experience in sales or insurance is an advantage. Excellent communication and leadership skills. Ability to motivate and drive a team towards success. Strong networking and relationship-building abilities. How to Apply: Interested candidates are requested to send to [priya.kkdconsulting@gmail.com]. Please mention "Application for Agency Development Manager - in the subject line.   We look forward to welcoming a dedicated and enthusiastic professional to our team. Join us in shaping a successful and rewarding career in the insurance industry. Best Regards Priya Singh KKD CONSULTING CONTACT -9811250603{WHATSAPP}

Job Description: Territory Sales Manager Painter Services We are seeking a dynamic Territory Sales Manager Painter Services to drive service-led business growth and ensure exceptional customer experience in the assigned territory. The role focuses on building a strong services portfolio, improving site conversions, and strengthening customer referrals. The Territory Sales Manager for Painter Services is responsible for managing the services portfolio to drive business growth and sales. This includes developing the business by increasing the number of booked sites and improving customer referrals. The role involves creating awareness of services through BTL activations, analyzing site metrics for improvement, and liaising with the ASM for sales initiatives. The manager must ensure exceptional consumer experiences through site evaluations and audits, track NPS scores, and adhere to SOPs. Additionally, the role includes managing customer complaints, maintaining asset inventories, training painters, and overseeing team recruitment and development. Key Responsibilities Business Growth: Increase booked sites, drive service adoption, and support revenue targets. Customer Experience: Conduct regular site evaluations/audits to ensure high-quality service delivery. Service Awareness: Execute BTL activations to promote Painter Services in the market. Performance Monitoring: Analyse site metrics and identify improvement opportunities for service efficiency. Stakeholder Collaboration: Work closely with the ASM to implement sales strategies and service initiatives. NPS & Feedback Tracking: Monitor painter and consumer NPS scores and drive corrective actions. Complaint Management: Manage customer complaints end-to-end and ensure timely, satisfactory closure. SOP Adherence: Ensure strict compliance with service guidelines and operational standards. Inventory Management: Maintain accurate records of assets, tools, and service kits used at sites. Painter Capability Building: Train painters on service processes, technical skills, and customer handling. Team Management: Oversee recruitment, onboarding, coaching, and development of the Painter Services team. Ideal Candidate Profile Strong sales & service management skills Excellent customer handling and problem-solving ability Experience in field operations, audits, and complaint management Effective team leadership and communication skills Ability to collaborate with cross-functional teams and drive outcomes Experience: 29 years Qualification: Bachelors Degree Location: Open to all cities

Position: Institutional Sales ManagerLocation: HyderabadJob Reference: ITC/ISM/20251023/24637 Role Overview:The Institutional Sales Manager will drive value and volume sales growth by managing institutional accounts and projects across India. This position focuses on market development, operational integration, and key stakeholder engagement. Key Responsibilities: Validate data from various stakeholders and review market potential of project sites Conduct site inspections, negotiate, and execute site orders to maximize sales opportunities Monitor project sites and key accounts, ensuring effective project management Encourage applicator participation in loyalty programs and create awareness through training sessions Prepare regular reports and reconcile dealer payments and accounts Integrate with cross-functional departments for operational support Achieve value and volume targets through strategic account management Travel extensively across India to ensure project monitoring and market coverage Utilize MS Office and Excel for data management and reporting Required Skills:Data validation, market potential analysis, site inspection, negotiation, project monitoring, account management, training, reporting, payment reconciliation, sales, communication Qualification:Bachelors Degree Compensation:6,00,000 10,50,000 per year Status:Open Additional Information:Candidates should be prepared for extensive travel and possess strong analytical, negotiation, and communication skills.

Challenge Yourself Join Our International Voice Process Team! Location: Gurgaon, Bangalore and Mumbai (Onsite) Salary: Up to 6.5 LPA Experience Required: Minimum 1 year in International Voice Support Are you the voice that customers remember Can you handle pressure with a smile and deliver world-class service while juggling multiple queries This isnt just a job its a test of your skills, stamina, and communication finesse. The Challenge: Were looking for customer support warriors who are ready to take on the fast-paced world of international client communication. If youve got the voice, the attitude, and the agility this is your arena. Youre the Right Fit If You Can: Communicate clearly and confidently in English no room for hesitation here. Tackle complex queries with speed and precision. Stay calm, professional, and persuasive even when the pressures on. Commit to working onsite in Gurgaon because excellence needs presence. Whats in it for You A competitive salary package (up to 6.5 LPA) A team that thrives on energy, ambition, and mutual support. A career track with global exposure and real growth potential.What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Adaptable and flexible Agility for quick learning Ability to work well in a team Commitment to quality Problem-solving skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Any Graduation