2,933 total
As a lawyer I find the customer service at ALPS to be excellent. Their process for renewing the policy each year online is very streamlined. When I call with a question and leave a message they have always promptly gotten back to me.
Date of experience: November 07, 2024
My agent tailored the insurance to my needs promptly and efficiently, protecting my interests and saving me money,
Date of experience: October 28, 2024
This will be my thrid year of being insured by ALPS. Their renewal process is very easy and their account representatives are always very responsive and helpful.
Date of experience: October 29, 2024
Shawn MacDonald is a rock star and absolutely fantastic to work with. We did about 2 weeks of work in two calls. Thank you Shawn!
Date of experience: October 31, 2024
Reply from ALPS
It was a pleasure working with you. Conversations like that make it easy for us to get it right for you, and we appreciate your time.
Happy to have you here at ALPS.
Shawn
Personal service, good response when needed, love being local here in Missoula too.
Date of experience: October 24, 2024
Shawn MacDonald is an excellent representative for ALPS. He provided clear information about the policy provisions and endorsements, and the related costs. He is very knowledgeable about the working circumstances of a practicing attorney, so it was easy to explain my pro bono work.
Date of experience: October 17, 2024
Reply from ALPS
Thank you for the feedback, Mary. It was a pleasure working with you and we are happy to partner with you here at ALPS!
Shawn
ALPs is easy to work with. Great and reliable service.
Date of experience: October 23, 2024
I love the small company feel. The accessibility to people to answer my questions. Underwriting is a bit of a mystery to me. In my case, my practice has become limited to the point of near retirement, yet my premium doesn’t change. I’m sure there’s some reason for that that I’m not appreciating. Thank you for our long relationship.
Date of experience: September 18, 2024
Reply from ALPS
Thank you for leaving such a nice review. We truly appreciate your longevity with ALPS, it has been a pleasure working with you over the years. When a firm has been continuously insured with ALPS for several years as you have, the claims-made and reported policies automatically go back and pick up all your prior acts back to the first date you were insured with ALPS. While I can assure you that the underwriter takes into consideration your many years with ALPS, they must also take into consideration the many years of coverage the policy continues to provide.
I hope this demystifies the underwriting process a little, but I am more than happy to give you a call and discuss this at your convenience. Please don’t hesitate to reach out to me if you have any other questions or would like to discuss this further.
Hope you have a nice day!
Traci
I was disappointed in the price. I have been practicing for over 30 years without one problem or bar complaint. That should count for a sizable discount but it doesn’t. Also my area of law should be a cause for a discount.
Date of experience: October 28, 2024
Reply from ALPS
Thank you for your feedback. Premiums are based on a variety of factors including, but not limited to area of practice and claim history if applicable. We rate all policies according to the area of practice provided on the application. Area of practice rates are based on the average number of claims experienced for that type of practice. Please know that we monitor our rates and strive to provide the best value for the product we provide.
ALPS staff has always gone the extra mile for us. Our coverage is excellent. Even when purchasing a company vehicle that went after normal business hours, they worked late to complete setting up coverage for us.
Date of experience: September 12, 2024
Reply from ALPS
John,
I’m glad everything worked out on the new truck. Thank you for trusting ALPS to be your SINGLE SOLUTION for malpractice and the business insurance needs of your busy law firm.
Best Regards,
Kurt
James was absolutely great. He answered every question I had, no matter how convoluted. He worked with me and was very kind.
Date of experience: October 23, 2024
Robin was wonderful!
What an amazing staff you have. ALPS autofilled my old information when I did my application so they didn't have my correct phone number or email. When I contacted the main phone number, I was transferred to Robin. She corrected the error immediately and sent the quote to me and followed up the next day to ensure I received it. She was in constant communication with me and did follow-ups every time she sent me something. She also found answers to every one of my questions and made sure she answered them in a way I could understand. Her customer service was excellent!
Date of experience: September 13, 2024
Enjoyed a 10 year relationship with Alps. Alps and their staff are very responsive and helpful. Interacting with Alps for questions and renewals is very good. Highly recommended.
Date of experience: October 14, 2024
Jesse patiently and throughly answered my questions.
Date of experience: November 01, 2024
Reply from ALPS
We are glad to hear that you were able to get all your questions thoroughly answered and were happy with our service. Thank you for your review and business with ALPS!
--Jesse
ALPS customer service is fantastic. I scheduled an initial call with Kurt Whitmire and he could not have been more helpful. Kurt hooked me up with Reece Ramsay, who ensured my experience was as smooth as possible.
Date of experience: September 04, 2024
Easy, fast, painless (well, except for parting with the cash......:-)
Date of experience: October 18, 2024
Date of experience: November 06, 2024
Reply from ALPS
Thank you for the review!
We truly appreciate you and your continued business with ALPS Insurance Agency.
Best regards,
Meg
IT was easy and quick! It seems as though NOTHING is easy and quick anymore. But the renewal process with ALPS is because you know your policy holders and you know they'd rather be practicing law than filing out renewal forms. Thanks ALPS!
Date of experience: September 13, 2024
Reply from ALPS
Thank you for your review and feedback on our renewal process! We are very pleased to hear you found your firm’s renewal easy and quick, and we appreciate your continued business with ALPS.
-Jesse
Super easy and good value. I didn't shop much becuase this was endorsed by my state bar association and it was a very easy and seamless and quick process. Good customer service! Provided some additinal options for upgrades that seemed worthwhile.
Date of experience: August 28, 2024
Rates were better than any other provider that I was quoted. My renewal was an breeze and they didn't jack up my renewal rates like some liability providers have done in the past.
Date of experience: September 18, 2024
Reply from ALPS
Thank you for your review! We are happy to hear your renewal experience was a breeze, as we work to keep our renewal process quick and easy.
-Jesse
