The boat ride was nice, but the area was limited by bridges on both sides. For one hour this is no problem, but we had the two hours tour. This meant we did the same circle twice, which was a bit bori... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #148 of 200 best companies in Travel Agency
About Headout
Written by the company
Headout is home to the world’s best real-life experiences - from expert-led tours to incredible landmarks, activities, events, and everything in between. Its mission is to inspire people to get up and close with the world we live in by building the most seamless and affordable booking platform. So far, Headout has served more than 30 million guests from 196 countries across 81 destinations and is available in 9 languages. It has raised $60M+ from top-tier investors and is headquartered in New York with 9 global offices.
Contact info
Headout Inc., 82 Nassau St #60351, 10038, New York, United States
- +1 347 897 0100
- support@headout.com
- headout.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A beautiful Experience at Butterfly Garden
Visiting the Butterfly Garden in Abu Dhabi was a magical experience! As soon as you step inside, you’re welcomed by a vibrant paradise alive with colors and fluttering wings. The lush foliage, meticulously maintained gardens, and serene ambiance create an enchanting atmosphere.
One of the highlights of our visit was the interactive butterfly release program. Watching the delicate butterflies take flight felt like witnessing a moment of pure joy and freedom. It’s a captivating experience, especially for children who can learn about these fascinating creatures while participating in something so special.
The staff was friendly and knowledgeable, eager to share interesting facts about the various species. The indoor climate-controlled environment allows you to enjoy the beauty year-round, adding to its charm.
Whether you're a nature lover, a family looking for a fun outing, or someone simply seeking tranquility, the Butterfly Garden is a must-visit. It’s a lovely reminder of the beauty of nature, and I can’t wait to return! Highly recommended!
This was a wonderful tour
This was a wonderful tour. Our guide Gia was informative, entertaining and attentive to all the participants on the tour. She went out of her way to show us things, including some extras not officially on the tour. The driver Wayne was friendly, and an excellent driver. The tour took us to two sites on the Grand Canyon and the Hoover dam. It was breathtaking and educational. I highly recommend this tour.
Once again we trusted on Headout to get…
Once again we trusted on Headout to get an experience at Island ofAdventure Orlando. Everything went well as expected!
A Perfect Day
Nature was wonderful and crew was always helpful and very friendly!
Well worth a visit to Alcatraz
What an interesting insight to this historical prison. The audio tour was absolutely brilliant with background sounds to set off how it felt to be there as an inmate. It was heart wrenching to hear how they were treated but elating to learn that some had made something of themselves when they left. The cells were awful and you could imagine the life they had. I would recommend this tour to anyone visiting the area - it was well worth the 2.5 hour round trip with the ferry crossing being an added bonus. i'd recommend moving onto Pier 39 afterwards to see the Sea Lions!
Would recommend!
Played with a group of friends. Unique and exciting way to explore the city. Would recommend!
Great tour on Britannia!
Great tour! So glad we took the opportunity to see the Queen’s yacht.
Changed ticket dates
I bought tickets for the Uffizi galley but when they were delivered they were for a different day and I was refused admission. Customer service is a bot that just repeats tickets are non refundable. I feel cheated and will never use this company again and advise others to avoid it. I have screen shots and emails to support this review
It was a very pleasant and interesting
It was a very pleasant and interesting trip. We thoroughly enjoyed the guide's commentary—she was a delightful, smiling young woman—as she shared fascinating stories and legends about the various places along the way. We admired the impressive scenery, with its fjords, waterfalls, and small villages; we even spotted isolated houses with no access roads, which made us reflect on a life lived in harmony with nature.
Warning to travelers, Deceptive policies and bad faith: Tour cancelled over low turnout, false weather claims, and money stolen
Warning to travelers: avoid booking with Headout. I had a confirmed booking under Karla Mateos for 2 adults (Booking ID: 33922337) on September 21, 2026, at 10:00 AM for the Boston Whale Watching Cruise. Since they did not fill the boat, the tour was not conducted and they arbitrarily cancelled it, denying a refund under the false excuse of "bad weather" on a perfectly clear day.
On top of that, they rely on hidden non-refundable policies that are completely non-transparent during checkout. When I spoke to a representative via chat, I suggested applying my balance toward another activity, but they flatly refused, offering only a paltry 25% discount on a future purchase. In short: they cancel for their own financial convenience, keep 100% of your money, and expect you to pay them again. The customer always loses while they always win. Absolute scam of a platform.
Trolley Tours is a must
We got off at Seaport Village.
Pleasantly surprised by a car show happening as we walked.
Great River Cruise!
The cruise was an absolutely wonderful experience, which my wife and I thoroughly enjoyed. It was very well organised and the staff were very polite, friendly, efficient and welcoming. The food was very tasty! Great to see all the landmarks, especially the Eiffel Tower from the river, which looked amazing when lit up.
I was able to easily contact headout…
I was able to easily contact headout customer service and find my tickets those were sent to my email following my entry was very smooth with my friends. Enjoyed the visit to Penguin Parade.
skydive dubai -- best service
Best service and really highly recommended , i had so much fun , such an amazing start in the day,
As everything in Turkey is absolutely a…
As everything in Turkey is absolutely a Rip off this one is actually good and not expensive.
Special atmosphere
Special atmosphere, feering the spirit of Ferrari, cars, past generations was great!
Very impressive, both museums.
Fabulous music
Fabulous music, humour and cast. Great atmosphere and laughed nearly all the time
Everything was dot on time and seamless
Everything was on time and seamless
Great and powerful sensations with this…
Great and powerful sensations with this app I like
Amazing!
The staff are well versed in the artifacts and events pertaining to the day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.