Headout Reviews 

63,509
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 12,930 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable and humorous local guides who transform standard sightseeing tours into truly unforgettable, highly engaging adventures for everyone. Visitors consistently highlight the very convenient online ticket purchasing methods, remarkably smooth entry processes, and wonderful panoramic views across various beautiful worldwide locations. However, some people mentioned noticeable difficulties regarding the booking process, including unexpected long queue times at the entrance and frustrating last-minute schedule confusions. A few reviewers also felt quite dissatisfied when facing complicated confirmation requirements and completely unhelpful customer support regarding their refund requests.

What people talk about most

Location

Users describe positive interactions with location, noting that the spot was easy to find and convenient for... See more

User experience

Clients share positive opinions on user experience, highlighting smooth and hassle-free entry that makes... See more

Staff

People report positive experiences with staff, frequently praising friendly, engaging tour guides who share... See more

Service

Consumers find service to be positive, highlighting that everything went smoothly and they really enjoyed... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, as many reviewers highlight quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The boat ride was nice, but the area was limited by bridges on both sides. For one hour this is no problem, but we had the two hours tour. This meant we did the same circle twice, which was a bit bori... See more

Rated 4 out of 5 stars

The aquarium experience was great, many beautiful displays and interesting information about all the fish. Entry was a bit rough, despite skipping a majority of the queue with online tickets we still... See more

Rated 4 out of 5 stars

A good 1st time experience. The food is adequate but not spectacular. A nice way to spend a few hours before boarding your flight.

Rated 5 out of 5 stars

Headout are very easy to use and are a known ticket seller for Disney. Hollywood Studios was great fun and I can highly recommend the Muppet Roller Coaster, the 50s Diner experience and The Tower of... See more


Company details

  1. #148 of 200 best companies in Travel Agency

About Headout

Written by the company

Headout

Headout is home to the world’s best real-life experiences - from expert-led tours to incredible landmarks, activities, events, and everything in between. Its mission is to inspire people to get up and close with the world we live in by building the most seamless and affordable booking platform. So far, Headout has served more than 30 million guests from 196 countries across 81 destinations and is available in 9 languages. It has raised $60M+ from top-tier investors and is headquartered in New York with 9 global offices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

64K reviews

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Asks customers to review

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Replied to 99% of negative reviews

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4.4

All reviews

(63,509)

17,732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A beautiful Experience at Butterfly Garden

Visiting the Butterfly Garden in Abu Dhabi was a magical experience! As soon as you step inside, you’re welcomed by a vibrant paradise alive with colors and fluttering wings. The lush foliage, meticulously maintained gardens, and serene ambiance create an enchanting atmosphere.

One of the highlights of our visit was the interactive butterfly release program. Watching the delicate butterflies take flight felt like witnessing a moment of pure joy and freedom. It’s a captivating experience, especially for children who can learn about these fascinating creatures while participating in something so special.

The staff was friendly and knowledgeable, eager to share interesting facts about the various species. The indoor climate-controlled environment allows you to enjoy the beauty year-round, adding to its charm.

Whether you're a nature lover, a family looking for a fun outing, or someone simply seeking tranquility, the Butterfly Garden is a must-visit. It’s a lovely reminder of the beauty of nature, and I can’t wait to return! Highly recommended!

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

This was a wonderful tour

This was a wonderful tour. Our guide Gia was informative, entertaining and attentive to all the participants on the tour. She went out of her way to show us things, including some extras not officially on the tour. The driver Wayne was friendly, and an excellent driver. The tour took us to two sites on the Grand Canyon and the Hoover dam. It was breathtaking and educational. I highly recommend this tour.

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Well worth a visit to Alcatraz

What an interesting insight to this historical prison. The audio tour was absolutely brilliant with background sounds to set off how it felt to be there as an inmate. It was heart wrenching to hear how they were treated but elating to learn that some had made something of themselves when they left. The cells were awful and you could imagine the life they had. I would recommend this tour to anyone visiting the area - it was well worth the 2.5 hour round trip with the ferry crossing being an added bonus. i'd recommend moving onto Pier 39 afterwards to see the Sea Lions!

September 14, 2026
Unprompted review
Rated 1 out of 5 stars

Changed ticket dates

I bought tickets for the Uffizi galley but when they were delivered they were for a different day and I was refused admission. Customer service is a bot that just repeats tickets are non refundable. I feel cheated and will never use this company again and advise others to avoid it. I have screen shots and emails to support this review

September 22, 2026
Unprompted review
Rated 5 out of 5 stars

It was a very pleasant and interesting

It was a very pleasant and interesting trip. We thoroughly enjoyed the guide's commentary—she was a delightful, smiling young woman—as she shared fascinating stories and legends about the various places along the way. We admired the impressive scenery, with its fjords, waterfalls, and small villages; we even spotted isolated houses with no access roads, which made us reflect on a life lived in harmony with nature.

September 15, 2026
Unprompted review
Rated 1 out of 5 stars

Warning to travelers, Deceptive policies and bad faith: Tour cancelled over low turnout, false weather claims, and money stolen

Warning to travelers: avoid booking with Headout. I had a confirmed booking under Karla Mateos for 2 adults (Booking ID: 33922337) on September 21, 2026, at 10:00 AM for the Boston Whale Watching Cruise. Since they did not fill the boat, the tour was not conducted and they arbitrarily cancelled it, denying a refund under the false excuse of "bad weather" on a perfectly clear day.
​On top of that, they rely on hidden non-refundable policies that are completely non-transparent during checkout. When I spoke to a representative via chat, I suggested applying my balance toward another activity, but they flatly refused, offering only a paltry 25% discount on a future purchase. In short: they cancel for their own financial convenience, keep 100% of your money, and expect you to pay them again. The customer always loses while they always win. Absolute scam of a platform.

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great River Cruise!

The cruise was an absolutely wonderful experience, which my wife and I thoroughly enjoyed. It was very well organised and the staff were very polite, friendly, efficient and welcoming. The food was very tasty! Great to see all the landmarks, especially the Eiffel Tower from the river, which looked amazing when lit up.

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous music

Fabulous music, humour and cast. Great atmosphere and laughed nearly all the time

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

The staff are well versed in the artifacts and events pertaining to the day.

September 20, 2026
Unprompted review

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