Homemakers Reviews

395  •  Excellent
TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

Website is easy to navigate

Website is easy to navigate, but there is a lack of information on some items. I was interested in a bedding set that gave no info on if it was washable. Furniture lacks info on drawer glides and hinges and joints.

Date of experience: October 24, 2024

Reply from Homemakers

We appreciate your feedback and understand your frustration with the lack of information on some product details. We're always striving to improve our website and provide our customers with the most comprehensive product information. We'll take your suggestions into consideration as we continue to enhance our website and product descriptions.

Rated 5 out of 5 stars

I thoroughly recommend Homemakers

I thoroughly recommend Homemakers. All the team were extremely helpful, polite, efficient and hardworking. I hadn't expected them to clear everything, but they did. And I am so reassured to know that everything will be reused and recycled as far as possible. Thank you to everyone at Homemakers.

Date of experience: October 07, 2024

Reply from Homemakers

We are so pleased to hear that you had such a positive experience with our team, Sarah. We strive to provide our customers with the best possible service, and it's wonderful to know that our team exceeded your expectations. We are committed to sustainability and are proud that we are able to reuse and recycle as much as possible. Thank you for your kind words and for choosing Homemakers.

Rated 5 out of 5 stars

Des Moines Iowa Store

In the Des Moines Iowa store today, Jolene helped us with our purchase and was very very helpful, kind, took her time, no commission, yet she spent alot of time and effort helping us pickout our pieces and checking on stock, etc. In the last week I had been in there and spent hours choosing what I wanted and there were tons of employees, standing around and usually walked away if they saw a customer coming. She came up to us and was cheerful and wanting to help.

Date of experience: September 13, 2024

Reply from Homemakers

Thank you for your feed back, Justin!! We aplogize for the lack of assistance from other sales specialists, we will definitley look in this and make improvements. We always hear great things about Jolene, and are thankful to have her to apart of our team. Thank you again for choosing Homemakers!

Rated 5 out of 5 stars

Actually went to the NFM in Omaha and…

Actually went to the NFM in Omaha and Adam helped me and was an amazing help. I can just get faster delivery from the one in clive

Date of experience: October 22, 2024

Reply from Homemakers

We appreciate you taking the time to share your positive experience. We're thrilled to hear about the excellent service you received from Adam. We strive to provide exceptional customer service at all our locations.

Rated 4 out of 5 stars

Purchase process was easy

Purchase process was easy, but tried to ask a question by chat and was told service staff was busy. Did not receive any further contact from them.

Date of experience: October 14, 2024

Reply from Homemakers

We appreciate you taking the time to share your experience. We understand that not being able to connect with our Contact Center can be frustrating. We strive to provide excellent customer service and will use your feedback to improve our communication processes.

Rated 5 out of 5 stars

Great company

I really love the service and selection at Homemakers. Any time I can buy anything from someone other than the bald headed billionair Jeff Bezos it's a great day. Even though this store's owner Warren Buffett's Berkshire Hathaway they still follow those original Iowa values from the original owners, the Merschman family.

Date of experience: August 24, 2024

Reply from Homemakers


Thank you, Robert! Our priority is great customer service and we’re happy to hear that our team is hitting the mark! Kind customers like you make our job a pleasure.

Rated 5 out of 5 stars

It was easy to find everything I was…

It was easy to find everything I was looking for.

Date of experience: November 06, 2024

Reply from Homemakers

We're so glad you had a positive experience! We strive to make it easy for our customers to find what they need.

Rated 4 out of 5 stars

WAYYYYY too many pop-ups

WAYYYYY too many pop-ups. Almost canceled my order completely. Ended up going through with a 2,000$ purchase but it took several deep breaths to get through this ad-ridden website.

Date of experience: September 22, 2024

Reply from Homemakers

Hi Matt, we’re sorry to hear about your online experience, this is definitely not the Homemaker’s standard. I have forwarded your information to our Online Sales manager who will look further into this to make improvements. Thank you and my apologies!

Rated 5 out of 5 stars

Items are available and easy checkout

Date of experience: November 01, 2024

Reply from Homemakers

Thank you for your kind words! We're glad you found our website easy to use and that you were able to find the items you were looking for.

Rated 5 out of 5 stars

Will never shop anywhere else

Will never shop anywhere else, home makers always beats other prices and has a great customer service team.

Date of experience: October 04, 2024

Reply from Homemakers

Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team and appreciate your loyalty. We strive to provide the best possible service and value to our customers, and it's wonderful to know we're meeting your expectations.

Rated 5 out of 5 stars

Homemakers Makes It Easy

I had a great shopping experience at the Homemakers website. The selection is fabulous and the webiste is very professionally laid out. I'm also impressed with Homemakers wide range of quality furniture and was surprised that they deliver to my location which is 2.5 hrs away from Urbandale. Thanks everyone...

Date of experience: August 24, 2024

Reply from Homemakers

Thank you, Rick! Our goal is to provide 100% customer satisfaction, and it sounds like we achieved that goal during your shopping experience. Our teams will be thrilled to hear about your shopping experience!

Rated 1 out of 5 stars

ORDER NEVER SHIPPED-BUT CARD CHARGED

The website showed the item would be available by August 21, 2024. I ordered and never received any further notification that the item was being processed or shipped. They charged my card and when August 21 arrived and I never received any shipping notification (other than a charge on my credit card) I contacted the company and cancelled the order. Now it is September 5 and they have not credited my card !!!! I am PISSED... the order was almost $500.00... DO NOT ORDER FROM THIS COMPANY!!!

Date of experience: August 20, 2024

Reply from Homemakers

Hi, Fran we’re sorry to hear about your experience, this is definitely not the Homemaker’s standard or our intention. I had our accounting team look into this furhter and there was an error on our end. Our system did not remove the shipping fee so it did not send the ticket to process your refunded. That error was corrected and the refund has been processed. We will look into this issue further to make improvements. In the meantime, if you have any additional details that you’d like us to be aware of or can help with, please email us at CustomerServiceManagers@homemakers.com. Thank you for bringing this to our attention and my apologies again!

Rated 4 out of 5 stars

Bedroom furniture addition

I was able to make an online selection and it's available in store for pickup as an option. I hope the workmanship of the internet is as nice as the purchasing process 😊

Date of experience: September 29, 2024

Reply from Homemakers

Thank you, Regina! We hope you love the furniture just as much when it arrives!

Rated 5 out of 5 stars

good service

Great service

Date of experience: April 11, 2024

Reply from Homemakers

It was a pleasure serving you, Phyllis! We appreciate your business and taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

In Store and Online Experience

We stopped in the store on Douglas in Des Moines and a sales person understood what we wanted and took us right to the item. He gave all the informatoin we needed to decide if it worked in our room. We came home and evaluated and it worked so I created an account online in a few minutes, found the item by SKU # thanks to the sales person's suggestion we take a photo to make identification easy. I place the order and was done in minutes and received free delivery as well.

Date of experience: January 12, 2024

Reply from Homemakers

Thank you, our goal is to provide 100% customer satisfaction, and it sounds like we achieved that goal during your shopping visit. Our teams will be thrilled to hear about your shopping experience! Have a great day Jay!

Rated 5 out of 5 stars

Great product at a super price.

Date of experience: November 04, 2024

Reply from Homemakers

We're thrilled to hear you're happy with your purchase! It's our goal to provide quality products at competitive prices.

Rated 5 out of 5 stars

Simple

Simple, easy to use and will be delivered in a day.

Date of experience: October 31, 2024

Reply from Homemakers

We're thrilled to hear you found our service simple, easy to use, and delivered promptly. We strive to provide a seamless experience for our customers, and your feedback is greatly appreciated.

Rated 5 out of 5 stars

Website issues

I had difficulty navigating the website and needed help and the ladies that I spoke to were very accommodating and helpful. They got me through it!

Date of experience: September 07, 2024

Reply from Homemakers

Thank you for taking the time to share, Noah! We’re happy to hear our web team was a pleasure to work with, we look forward to seeing you again soon!

Rated 5 out of 5 stars

Shop at a store that cares about its customers!

The prices and information on the website are wonderful. All the information about the company is so appealing: it is refreshing to be able to buy from a company owned by actual people who stay in a town and support it. When I needed a question answered, I got a prompt response from an actual human. Again, it was really different from most other dealings with bigger companies. When I need other furniture, I will start at Homemakers.

Date of experience: February 13, 2024

Reply from Homemakers

Thank you for your feedback about your shopping trip with us, Heather! Your positivity means a lot to us, we work hard to deliver the best service possible, and we’re glad it showed during your shopping experience with us!