20,276 total
I’m always happy with my LILYSILK purchases. The quality is consistently good and the service reliable and professional. I do think the prices are creeping up to a level that I will have to make trade-offs and choices focusing on season-less basics.
Date of experience: August 28, 2024
My order arrived in a timely manner. The clothing items I ordered were packaged with great care which was a nice bonus. Also, the quality of the items I ordered (a sweater and silk blouse) was very good with regard to the construction and materials. I am looking forward to doing continued business with LilySilk and would highly recommend them.
Date of experience: August 19, 2024
I was first suspicious how the sizes and packing would be of these items .
I was so surprised.
quality work and silk fabric excellent .
EU/US SIZES ,not small sizes ,regular ones .
Packing very good and also presentation 5 STARS
I HIGHLY RECOMMEND LILY SILK
Date of experience: August 26, 2024
can you please be honest with your customers on the return process?
I have asked for a return since July and now it is September. Not only did I not receive my refund, my return status has vanished from your system and I am unable to trace it. This is after sharing the tracking number
Date of experience: July 11, 2024
It took a while to get everything, but it arrived as expected. The only idea I have is, that once there is a plan to split the order into several separate parcels, may be worth asking a client does s/he wants it. I would prefer wait longer and get everything in one, as otherwise 2 different companies were used and I had venture to different locations to pick the parcels, as the couries only once, out f 3, found me home. And 1 parcel less waste of resources.
Date of experience: August 26, 2024
I ordered a shirt and when it came in, the fabric so unbelievably soft and it looked so incredibly good that I immediately ordered a second shirt (different cut) in the same fabric. They aren't cheap, but I feel like they're very inexpensive compared to the quality of the product.
Date of experience: August 23, 2024
I ordered a silk top and material is very very very cheap looking and feels cheap and did not look anything like what was show on the website. They showed an expensive looking top as the price also was and I got a SHEIN top honestly even worse.
Date of experience: September 18, 2024
Reply from LilySilk
Dear customer，
Thank you for your e-mail
Thank you for taking the time to provide your feedback about your purchases from Lilysilk. We apologize for any dissatisfaction you experienced with our products.
At LILYSILK, We use only premium materials and will not compromise with inferior-quality products no matter how. Most of our products are made of grade 6A mulberry silk, and most of them have OEKO certification. We assure you that our products are made using high-quality silk and we apologize if the fabric did not meet your expectations. We provide a 30-day easy exchange and return policy if you are not completely satisfied with your goods from LILYSILK.
Once again, we apologize for any inconvenience caused and appreciate your honest feedback. We are committed to improving our products and services based on customer input.
Please always feel free to email us at support@lilysilk.zendesk.com with any issues. We will reply to you within 24 hours on our business days.
Best regards,
LILYSILK Customer Service
I was looking for some good quality pieces and bought 2 blouses and 2 pants
I am still waiting for the last pair of pants ordered recently.
The delivery does take like 10-12 days to arrive , clothes is true to size ( I had to have my pants hemmed because I am short ) so if you are tall then the length is perfect, the waist is true to size though .
I think these are pieces that can stay in your closet a long while .
Date of experience: August 24, 2024
While I was grateful for the discount that I was given, I was disappointed in the quality of the craftsmanship. The fabric is fantastic but the stripes don't match on the shoulder line. I was going to return it when I looked closer at the online pictures I noticed that they didn't match there either so I kept it. Why not put a yoke on the back to break up the shoulder line?
Date of experience: August 23, 2024
Reply from LilySilk
Dear customer,
We are sorry to hear about your dissatisfaction with the quality of the shirt you purchased from LilySilk. We strive to provide high quality products and regret that the item you received did not meet your expectations.
We would like to have some photos of the issue you encountered with the shirt. This will allow us to investigate further and find a suitable solution for you.
Your feedback is important to us, and we want you to be satisfied as a customer. We apologize for any inconvenience this may have caused and thank you for your understanding.
Please always feel free to email us at support@lilysilk.zendesk.com for sharing your experience with us. We will reply to you within 24 hours on our business days.
Best regards,
LILYSILK Customer Support
I Made my second cashmere purchase, which was the off white cashmere cowl neck sweater. The details and quality were very nice, it was truly an off white cool tone and not a yellowish ivory. Customer service responded to my question quickly and my purchase was shipped promptly. Highly recommend!
Date of experience: August 23, 2024
Fast delivery and a lovely comforter that surpassed my expectations made for a great experience. The comforter is very comfortable and evenly filled with no bare spots.
Date of experience: August 28, 2024
I’ll have to do with your staff. Your staff and customer service is Stephen shipping is Stephen ordering and your staff and solving problems? Don’t change anything just keep doing what you’re doing.
Date of experience: August 24, 2024
Have been a long time customer with Lilysilk. However, during the anniversary sale, there are item out of stock and i purchased 2 item at a time. There is some misunderstanding caused, and, for the whole week, i have been writing in. Ms Apple was able to assist even not her case support and explain to me. I truly appreciated her time, effort and able to convey a clear message well. I do appreciate other staffs in prompt reply.
Date of experience: September 11, 2024
I ordered four dresses, the two v-beck are the second time I am buying these dresses and are absolutely gorgeous.
However I ordered the cowl neck slip dress for the first time, it is beautiful, however a bit too loose overall and the neckline does not stay as it should exactly, but the overall execution and make of the dress is excellent. Thank you!
Date of experience: August 23, 2024
I liked the quick delivery and the beautiful colours of the packaging. However, I expected to have a firm box rather than envelopes. The quality of the items I ordered is wonderful. I loved both silk and cashmere. Sadly, they arrived very dented because of their packaging in envelopes.
Date of experience: August 19, 2024
I ordered a full set of queen size sheets and pillow cases but missed applying the coupon code “First20” to my purchase. After realizing this, I sent a notice to the customer service department and Apple quickly responded and informed me the coupon code would be applied and a refund would be issued. I am extremely happy with the fast response and discount. Thank you!!!
Date of experience: September 09, 2024
Requested garment measurements... Connie was quick to respond, and provided all the info I needed for different sizes of pants for better decision making.
Thank you, Connie, for your assistance on this matter.
The garments I received so far are beautiful!
Date of experience: September 10, 2024
I don't think your pajamas are made of real silk. Even the sample cloth couldn't match with the real pajama material!
Date of experience: August 18, 2024
I am an older woman and when I saw the perfect dress for a special event on their website I quickly called the company. Custom fitting is only an additional $30. Claudia helped me secure my measurements and then called me back to double check that all was correct. The dress arrived and fits PERFECTLY. I can’t thank Claudia and Likysilk enough for the confidence boost that comes from having the perfect outfit for an important event.
Date of experience: August 19, 2024
I emailed Lily silk literally seconds after I made an order because I chose the wrong color. Stone the representative got back to me immediately assuring me that he corrected my mistake. I certainly appreciated the prompt response because I hate returning things! The customer service seems to be excellent and I follow three people on YouTube who love Lily silk and I’m so grateful to have found them …beautiful stuff!
Date of experience: September 08, 2024
