Tractive Reviews

Simple in use

Date of experience: November 26, 2015

I have two dogs who use the Tractives. One of them likes to go for a wander and not come back. With the Tractive I can see exactly where she is and can go after her. Makes our walks that much more relaxing! Before we owned them, she had to be rescued twice by strangers giving me a ring and now I have her back with me straight away - PhewI Love that you can see their journey too - wish it tracked mine so I could see how much further they do than me!

Date of experience: November 11, 2015

I love the idea of this product, but the battery life is just not as it should be in my opinion. It seems that unless planned, if I need to use the device out of the blue and have not thought about it the day before it's just flat and therefore unusable. This is a big issue for me as I don't need to use it constantly but just every now and then.

Date of experience: November 08, 2015

Recommend to everybody who gas dogs, cats and old parents with bad memory!
What I can recommend to company is: to make good quality strong collar min 2,5-3 cm width, waterproof, which including lights and pocket for Tractive gps

Date of experience: November 08, 2015

Not only can you track their whereabouts but it is a training aid. As much as you can train the independent critters! When it is time for bed when she is out late hunting field mice, I turn on the Tractive light and blow her cover. Then she heads home. Saves us worrying where she is all night. ***** Rating!!!!!

Date of experience: November 07, 2015

I have a Husky Malamute who is never off lead except in a dog park - I use Tractive for piece of mind as previously when she has escaped from the house , it has taken me over two hours to find her. Thankfully I have never had to use it......so far !! However I do check it from time to time and it seems to have difficulty finding a signal in live mode - perhaps this is because tractive usually swings around her collar and ends up under her chin ....?? Also she has very thick fur......
The first bracket broke within a few months so I am now using the back up bracket...... Wish the battery would last longer - I seem to be constantly charging it !!

Date of experience: November 05, 2015

I have had the tractive device for 2 months now it is absolutely brilliant. The company were really helpful when I was looking at the product. Their online chat help desk was really useful. I have tried other similar products but living in a rural area it was difficult to get a signal for most of them. Tractive has worked all the time giving me great peace of mind that I know where my cat is at all times. I have never let the cat out at night so that is the perfect time to recharge the battery but it doesn't take very long to recharge.
I am really pleased that I found Tractive.

Date of experience: November 05, 2015

I am very satiesfied with Tractive.

Date of experience: November 05, 2015

Tractive does what it says. I can see my dogs position in realtime if she is not within sight. Instead of nervously running around yelling in the forest I can walk on calmly, knowing that the dog is not far away at all.
Of all dog trackers I think this is the best. No special bag needed. Durable and small.

Date of experience: November 05, 2015

Found the tractor good but quicker GPS response time would be an improvement. Red line showing route taken does not always activate cannot understand why. Your advice may be helpful.

Date of experience: November 05, 2015

If you want to know where Your dog is at all time this is a "must have".
It is very precise, and the battery last a long time. I use this every day, and recharge it once a week.

Date of experience: November 05, 2015

Nice product, great apps!
Works as described, flawless in my experience!

Date of experience: November 05, 2015

You get your tracker, register it online and it starts working at once.
Sure the app can be improved in a few areas, but if I had to select a tracking "provider" again tomorrow - it would be Tractive again hands down no reservations :-)

Date of experience: November 05, 2015

Firstly, I must say that I am happy overall with the tractive GPS.

I do have issues with ordering other products from their website (which I will not do again).

I bought an LED collar and some replacement clips for the GPS and it came to $27.98 with the shipping charges ($11.00 or so). The issue is I received a supplemental invoice from FedEx weeks later for $16.97 duties and a $10.00 prepayment charge.

I can accept the duties (although many companies include this in the shipping costs), but the prepayment charge of $10 was not expected at all. This is not mentioned when you buy things from their shop and it should be.

It should clearly state that all international orders are subject to duties plus an additional $10 prepayment charge that will be billed to you later.

In essence the order of $27.98 is actually costing me $44.95 in total.

It seems only orders going to an address in Europe are not affected by this prepayment supplemental charge from FedEx.

Date of experience: November 03, 2015

Saved my dogs life, he got lost in the forest at night and without the device he was gone.

Date of experience: October 06, 2015

Good product, although the timing of alerts can be variable. Generally works well despite our location in remote Italian countryside. The support team has always been extremely helpful - thanks!

Date of experience: September 23, 2015

I'm very glad I bought tractive. I 'really very helpful to find my dog and I do not feel worried about him. My only small complaint was that a few months after the purchase no longer worked. The problem was however quickly rectified by the service department which has taken steps to send another.
:-) :-) :-)

Date of experience: August 26, 2015

I had a problem with my device while I was spending my holidays in Sardinia.
No way to send it back for repair since the nearest post office is 40 km far from here and I had no car.
Anna quickly answered me not to worry and decided to send me a new tracker.
In a few days my dog was safe again and she automatically activated my gps international contract on the new device.
I am really glad I found the best way to enjoy my holidays with my dog AND I can also lean on special people like Anna.
Great experience.
Arianna

Date of experience: August 19, 2015

give trust in where my cat is during the day on our holiday !

Date of experience: August 03, 2015

First, I'm so happy that this service exists. I was distraught when my dog ran away for 24 hours. I immediately bought this when we got him back.

I chose this system over Tagg because Tagg was recently acquired by another company and software company acquisitions sometimes result in a slow down of product improvements and customer service.

Tractive does exactly what I need...to check my mobile phone for my dog's location. However, I sometimes get false signals that he is on another block. I'm sure this is to do with the cell signals and not the software. The plastic GPS unit that goes on the collar seems breakable for an active dog, but so far no issues. My biggest complaint is that getting a live feed of my dog's movements is very slow. I only paid for the basic service though; there is a slight upcharge for a faster relay.

I've had one dealing with their customer service (English speaking in Germany) to share that I couldn't change the neuter status on my dog's profile. They responded the next day that it was a bug and they would fix it. So, I'm happy with their customer service.

Date of experience: July 31, 2015