Weenect Reviews

I've been with Weeconnect for a year. At the start of that year, the customer service was terrible and we had a lot of issues. We needed to replace the tracker using the insurance and it took 3+ weeks for it to arrive and they then sent the wrong colour and a broken tracker that said it was still at the factory in Hong Kong. It then took 5 weeks to get a replacement for the broken one! In the mean time, we were lied to by customer service, replied to in French, and waited up to a week for a response.

However, since then, the customer service has improved tremendously and I'm really impressed by the difference! We've claimed on the insurance twice since and had a new tracker the next day. Customer service replied quickly with helpful and accurate responses.
The tracker itself is great and works really well, it's very accurate and easy to use. We've never had issues with it going down.

I thoroughly recommend the insurance because our cat managed to lose three trackers.

I've docked a star and mentioned my initial issues just because I think it wouldn't be fair to customers if I didn't. But I do want to stress that the last 7 months with Weenect have been a totally different and excellent experience.

Date of experience: September 18, 2023

I bought a package that included two trackers. Unfortunately, I lost the first one. I tried to replace it but couldn't. So, I contacted Weenect's customer service. They quickly responded and resolved the problem.

Date of experience: September 11, 2024

S0ooo Prompt. Good Service from real humans !!!
An absolute pleasure to deal with in getting my dog tracker service fully active. I would recommend Weenect and their products without any hesitation.

Please note this is a real and genuine independent customer review.

With thanks for your help,

/ Keith.
London UK.

Date of experience: September 02, 2024

Over 20 emails send plus paying for additional insurance of lost or damaged tracker .
No replacement tracker received.
Going in circles with emails
Finally received a link to get replacement tracker
Still....
no replacement tracker jet.

After care service
Unsatisfactory so far

Date of experience: September 06, 2024

They did help me with a positive reply. I am still waiting to check the refund has gone through but the service so fare is excellent

Date of experience: November 08, 2023

This is a great application and the tracker is super accurate.
I truly recommend this application together with the tracker. Great value for money. And you can rest assured that its a great device to track your loved pet.

Date of experience: May 03, 2024

Fast reply. Clear, useful "by the hand" instructions and explanations of causes of problem.

Thanks a lot !!

Date of experience: August 26, 2024

The issue was solved within an hour after I reported it by email. Great service!

Date of experience: September 12, 2024

The tracker is very accurate with the additions of the vibrate / noise / light modes to help locate it. My cat has no problem wearing the tracker on his collar. Weenect are very easy to contact and are very helpful.

Date of experience: July 01, 2024

My husband has dementia and often walked off alone. The tracker was the best thing ever invented. It helped us a lot. He is now in a care home. How do I cancel the subscription? Thank you. Jenifer.

Date of experience: December 16, 2023

Weenect is a serious Company and I'll gladly recommend it to anyone! Two thumbs up and 5 stars.

Date of experience: September 05, 2024

I've only just got my trackers but Amazon sent the wrong colour. This was Amazon's fault and not Weenects. But Noa from customer services has called me and is sorting things out. She was a pleasure to speak to and also gave me two months free subscription.

I'm setting the trackers up and they seem to be working ok so far... 🙂

Date of experience: August 30, 2024

Helpful customer support. Resolved a query about billing caused by a change of name on my card statement.

Date of experience: December 05, 2023

Did not get an order confirmation after ordering ( and paying for) a new silicone cover. Contacting customer service I got a lot of bot nonsense not being to the point.Followed by a survey informing about my contact with staff...well there was not any. Get a grip thx.

Date of experience: August 23, 2024

Excellent customer support and a brilliant tracking device. Happy to recommend to anyone worried about losing their pet.
Don’t hesitate or wait until you have an issue, this is a small price to pay for peace of mind and security for your pet.

Date of experience: October 30, 2023

What would I do without the Weenect tracker? For a start I would spend 70% of my time wondering around searching for my wayward cat. But with the excellent battery life. I can check where he is, if necessary, call him home with it. Or leave him in peace, until he’s hungry.

Date of experience: December 13, 2023

Worked for 1 day. Recharged it and ever since it’s all gone horribly wrong. App won’t recognise/connect to tracker. Paid for tracker & subscription but app doesn’t show. ‘There is something wrong with your subscription’. Despite Weenect continually telling me everything is fine? ITS NOT! Countless emails to Weenect just get the everything is okay reply. Well ITS NOT OKAY !!!! I’m about to chuck the whole thing and ask for my money back

Date of experience: August 22, 2024

Quick reaction to my question (what are the recommendations for using Weenect when having a pacemaker), good and useful response. Also reminding there is a 30d trial period, which I will use.

Date of experience: August 22, 2024

It does exactly what it is supposed to do. Would be wonderful to add an indoor feature (using Bluetooth) to find a pet hidden inside a house

Date of experience: July 10, 2024

Your response was prompt and empathetic. My apologies for my curtness, but we are still trying to come to terms with the loss of our beloved pet.

Date of experience: August 20, 2024