Lafayette Photography Reviews 

609
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and exceptionally friendly staff members who guide people through the photography process with great care and ensure everything runs smoothly during important graduation occasions. Consumers also deeply appreciate the prompt delivery service and the remarkably high quality of the physical photographs received after their memorable events. However, some customers also noted occasional issues regarding poor photo quality, lack of proper focus, or improper framing on their delivered items. A few reviewers were completely dissatisfied with unhelpful customer service interactions and physical products that did not match the initial promises made online.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising the team for being... See more

Service

Clients share satisfaction on service, frequently highlighting friendly assistance, prompt delivery, and... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the excellent images,... See more

Product

People report high satisfaction with the product, expressing delight over the very good quality photos, fast... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptionally fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service, photographs and framing absolutely perfect. Arrived quickly and extremely well packaged. I ordered 3 products but wasn’t able to select my chosen photograph for the walnut framed photograph.... See more

Rated 5 out of 5 stars

The team at Lafayette produce the most beautiful photographs of our kids from their school. There was an issue that I had which was also resolved so quickly and with such kindness on Emma's part. Havi... See more

Company replied

Rated 5 out of 5 stars

We ordered online which was straightforward. We had an issue with delivery (problem with the post, not the company's fault) but Emma was brilliant at sorting it out. She arranged for replacement print... See more

Company replied

Rated 5 out of 5 stars

My son had his graduation in Maynooth University. His photos were taken by Lafayette. I have to say the girl taking them was excellent I can't remember her name she was so good, she did not rush us, s... See more

Company replied


Company details

  1. #1 of 2 best companies in Photography Service
  2. #1 of 1 best companies in Aerial Photographer
  3. #1 of 1 best companies in Photographer
  4. #1 of 1 best companies in Photography Studio

About Lafayette Photography

Written by the company

Lafayette Photography has been trading since 1880 and is the oldest photography company in in the world still trading today.

We are Ireland and Northern Ireland’s leading academic and commercial photographers, and now growing steadily in Great Britain. Our photographers are experienced in all types of photography from commercial, headshots, large events, graduation and school photography. With our large team of photographers covering a broad range of specialisms, supported by our skilled editing and administrative team, we are well positioned to offer the right photographer, for your particular assignment.

Frame Shop
School Enquiry Form
Contact Us

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

609 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(609)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Review

Service, photographs and framing absolutely perfect. Arrived quickly and extremely well packaged.
I ordered 3 products but wasn’t able to select my chosen photograph for the walnut framed photograph. This may have been due to something I was doing wrong. Wasn’t a problem as ordered over the telephone and the lady I spoke with was extremely helpful.

1 September 2026
Rated 5 out of 5 stars

Friendly service and prompt delivery

Friendly service and prompt delivery. My pictures were reprinted from your archives. I’m absolutely delighted to get replacements for lost photos

11 August 2026
Lafayette Photography logo

Reply from Lafayette Photography

Hi J,

Thank you so much for the wonderful feedback.

I am delighted to know we were able to locate this album from the archives.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Professional from start to finish.

It was very easy from start to finish, from picking my photo package to having my photographs taken on my graduation day and eventhough I delayed ordering my photographs the staff helped me through every step. My photographs arrived within days and I am VERY happy with them. I regret not getting a family photograph - next time!
Thanks to all the team at Lafayette for a quality professional service.

30 June 2026
Lafayette Photography logo

Reply from Lafayette Photography

Many thanks for taking the time to write a review. It is much appreciated!

Rated 5 out of 5 stars

Received photos of my graduation

Received photos of my graduation. Delivered when specified. Photos were of excellent quality and service was very good.

22 July 2026
Lafayette Photography logo

Reply from Lafayette Photography

Hi Margaret,

Thank you so much for taking time to share your feedback.

We are delighted to hear this.

Kind regards,
Lafayette Photography

Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the recent school sports team photos we purchased. The pricing is very high for what is ultimately a basic product, and the quality does not come close to representing the cost.

The online image selection process was particularly frustrating, with limited choice resulting in my son appearing to be looking away in the final photo. Given the number of images that are usually taken, better options should be available to parents before committing to an expensive purchase.

The postage charges also feel excessive, adding further cost to what is already an overpriced service. Having purchased school photographs over a number of years, I have noticed that the overall image quality appears to have declined rather than improved.

For the prices being charged, I would expect a much higher standard of photography, image selection, and customer experience. Unfortunately, this purchase represents poor value for money and has been a disappointing experience.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Very happy dad.

The communication, assistance and speed of delivery of my daughter's Cambridge graduation group picture was all excellent. The border decoration is beautifully done. So pleased. Thank you!

15 July 2026
Lafayette Photography logo

Reply from Lafayette Photography

Hi Will,

It's great to learn you were happy with our service from beginning to end.

We greatly appreciate your feedback.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Excellent

"From the moment I walked in to the moment I left, the staff were incredibly helpful."

19 June 2026
Lafayette Photography logo

Reply from Lafayette Photography

Hi Zainab,

Thank you for the wonderful review!

It is lovely to know our staff were there to guide you from beginning to end.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Really great experience!!

Really quick professional and lovely staff!! Will treasure my graduation pictures always!

19 June 2026
Lafayette Photography logo

Reply from Lafayette Photography

Hi Claire,

Thank you for the glowing review!

It is our pleasure to help capture these important milestones for you and customers alike.

Kind regards,
Lafayette Photography

Rated 5 out of 5 stars

Very reliable and easy to deal with

I am dealing with Lafayette many years now for all school photos and they and their website have been great. I had lost two photos on a failed USB stick and within an hour, Emma had found and sent me the two precious photos. Cannot recommend them enough.

30 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look