Pinergy Reviews

Jeremiah was very helpful and took the time to answer all my questions. He also sent an e mail detailing the current tarriffs, which was very useful

Date of experience: 17 September 2024

I had a conversation with Efe earlier today, and I must say that he demonstrated exceptional patience and willingness to assist. He provided assistance without showing any signs of disinterest or impatience, and his demeanor was highly commendable.

Date of experience: 17 September 2024

Customer support at Pinergy was very good. So 5 stars for that to their customer support agent i dealt with, thanks Callan.
Their pricing is not competitive, which is why we switched to a different provider.

Date of experience: 11 September 2024

Spoke to an brilliant customer service agent who helped breakdown every bit of my electricity bill along with alternatives with Pinergy. I am thoroughly impressed! Thank you!

Date of experience: 10 September 2024

***Outstanding Customer Service from Stephen***

I recently had an issue where I accidentally closed my account, and Stephen went above and beyond to help me resolve it. His communication was clear and effective, and he responded to all my inquiries quickly. He guided me through every step with patience and professionalism, making the entire process smooth and stress-free. I truly appreciate his dedication and assistance—he turned a frustrating situation into a positive experience. Thanks again, Stephen!

Date of experience: 13 September 2024

Efe was very informative and patient with me while I tried go find the pinergy box.

Date of experience: 12 September 2024

Dealt with Ryan, probably the best customer service advisor i have dealt with EVER. Extremely helpful and thorough. Valuable asset to Pinergy!

Date of experience: 04 September 2024

Efe was such a lovely person from start to finish....he couldn't have been more helpful and was quick to ensure I didn't lose any power to the house...such great customer service

Date of experience: 02 September 2024

Was very easy to talk to and resolved my problem straight away 🌟 🌟 🌟 🌟 🌟 great employee 👍

Date of experience: 09 September 2024

I recently had a situation where I made a mess of my auto top-up and had to call for assisitance to get the matter resolved. The customer support agent I dealt with was Ese and he could not have been more helpful. I called just before the support line was to close on a Saturday and Ese was not only helpful and pleasant but stayed 30 minutes late to make sure my issue was resolved (which it was). Ese is an example to all customer support agents. He should go far!

Date of experience: 10 August 2024

Once again my experience with Pinergy customer service was excellent. It took only a brief couple of minutes and the customer agent knew exactly what to do and did it quickly. I also find all the customer service agents with Pinergy friendly but efficient and professional.

A balance that as a customer I respect and value.

Date of experience: 16 August 2024

I spoke with Kyle & explained that I needed a statement of account & he said no problem & would put it into place & to expect it via email within 3-5 working days.
Always find Pinergy in general very quick to answer calls & all staff are obliging.

Date of experience: 06 August 2024

I was having issues trying to access my account with Pinergy until I made contact with Pinergy's Customer Support and a lady named 'Kay'. With great patience, perseverance, detailed guidance, gentle, calm and friendly voice, Kay, put me at my ease, guiding me through my issues and, eventually, I left my contact with Kay and Pinergy a happy and relieved customer.

Date of experience: 20 August 2024

Eric was very understanding and very easy to talk too he put my mind at ease he also has a great sense of humor,top bloke,I hope u give hive the feedback from 1 agars Lane he wount forget me

Date of experience: 15 August 2024

Ryan was really helpful and kind I am changing to another provider but they were so kind about it and they helped me through out the transition. The electricity had switch off and he topped up and managed to get everything sorted
Many thanks

Date of experience: 02 August 2024

Pinergy has always been really great to deal with. Moving in and moving out of properties has been so smooth and easy every time. We had Efe take care of closing out our account today and it was just a simple short phone call. No hassle at all. Thanks Efe.

Date of experience: 19 August 2024

Had an amazing experience today with dealing with my electricity bill and a great talk with Efe and amazing employee would highly recommend

Date of experience: 31 August 2024

The agent was expert and made conversation shorter and also he did all what could have been done, i could see that he troubleshooted and investigated, also he was professional speaker and very gentl, friendly and clear, speaking from technical support agent worker my self i gave 5 stars, eventhough my issue was not resolved but the support was excellent still

Date of experience: 03 September 2024

My experience with Pinergy has been awful. Their prices are exorbitantly high, and to make things worse, they began double charging me even after I switched to another provider. Their customer support is the worst I’ve ever dealt with – completely unhelpful and unresponsive. I’m still stuck paying dual bills after the switch. Avoid them at all costs!

Date of experience: 05 August 2024

Always helpful with any queries no waiting on hold for long periods great customer care

Date of experience: 19 August 2024