Pinergy Reviews

1,094  •  Excellent
TrustScore 4.5 out of 5

4.6

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Reviews4.6

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Rated 1 out of 5 stars

Too expensive and annoying

Way too many top ups compared to previous provider, also the the app sending me notifications late at night to say top up when I had 7.50 in it

Date of experience: 27 November 2019

Reply from Pinergy

Hi Norma, thank you for taking the time to write a review. We're sorry to hear that you feel you are topping up more than previously. Electricity usage fluctuates throughout the year in particular it begins to increase in winter months. I'll have one of our Customer Care Agents get in contact with you to review your usage directly and understand what you might be able to do to reduce it.

Kind regards
Lynn

Rated 5 out of 5 stars

My experience of using pinergy has been…

My experience of using pinergy has been of a positive since I engaged with the company several years ago.

Date of experience: 27 November 2019

Reply from Pinergy

Hi Jim, thank you for your high rating review. We're delighted that you've stayed with us a loyal customer and hope you continue to do so.

Kind regards
Lynn

Rated 1 out of 5 stars

When I had Pinergy installed there was

When I had Pinergy installed there was no small meter provided. I rent out the apartment with Airbnb and it is not convenient for people to download the app for 1-2 night stays. When I enquired why I didn’t receive a meter I was told there were none available at the time but I would have one in 2-3 weeks. I am still waiting 8 weeks later

Date of experience: 27 November 2019

Reply from Pinergy

Hi Marian, sorry to hear you are not happy with the service received so far. Our In Home Display (IHD) that you refer to, to show your actual usage, has been out of stock due to high demand. We are following up on our order and we will send it to you as soon as we receive them. In the mean time please do not hesitate to contact our Customer Care team on 0818 363 749 for any queries on your usage.

Kind regards
Lynn

Rated 5 out of 5 stars

Find it great able to moniter your…

Find it great able to moniter your daily electricity usage.

Date of experience: 27 November 2019

Reply from Pinergy

Hi Liz, thank you for your 5 star review. We're delighted you are finding monitoring your daily electricity usage useful.

Kind regards
Lynn

Rated 5 out of 5 stars

Great!

Great service !

Date of experience: 27 November 2019

Reply from Pinergy

Thank you Kurt glad you're enjoying our service.

Kind regards
Lynn

Rated 4 out of 5 stars

Everything is fine but when I put my…

Everything is fine but when I put my heater on for few minutes, why does my credit finish quickly

Date of experience: 27 November 2019

Reply from Pinergy

Hi Frederick, thank you for your high rating review of Pinergy. Electric heaters can sometimes use a significant amount of electricity, depending on the make and model, therefore using your credit quicker than usual. I will have one of our agents give you a call to talk you through how you can view exactly how much the heater is using via your IHD or you can call us on 0818 363 749 when you are in your home to talk to one of our agents.

Kind regards
Lynn

Rated 5 out of 5 stars

Seems to be one of the best prepaid…

Seems to be one of the best prepaid electricity around

Date of experience: 13 November 2019

Reply from Pinergy

Hi Hanora, thanks for giving us a 5 star review. We're delighted.

Kind regards
Lynn

Rated 5 out of 5 stars

All good

I am happy with service and response time when I call. All good.

Date of experience: 11 November 2019

Reply from Pinergy

Hi Paul, thank you for giving us such a high rating and that you are happy with our response times and service.

Thanks
Lynn

Rated 4 out of 5 stars

Not bad

Not bad ..good service...good to keep track of ur bill

Date of experience: 11 November 2019

Reply from Pinergy

Hi Androulla, thank you for giving us a high rating. We're glad you're finding the service good and it's useful to keep track of your bills.

Kind regards
Lynn

Rated 3 out of 5 stars

I feel you have got more expensive in…

I feel you have got more expensive in the beginning it was ok now I seem to be spending a lot more for the same amount of useage

Date of experience: 10 November 2019

Reply from Pinergy

Hi Shauna, thank your for taking the time to give us a review. Sorry to hear you feel you're spending a lot more than you did before. Energy usage tends to fluctuate across the year but one of our team will be in touch to go through your account details with you and give you more detail on your usage so you can find out where you can manage and reduce your costs.

Kind regards
Lynn

Rated 2 out of 5 stars

The daily charge is very high...my…

The daily charge is very high...my property was empty for some months, using absolutely no electricity and the daily charge was €1.06
Way too much!

Date of experience: 05 November 2019

Reply from Pinergy

Hi Brigitte, thank you for taking the time to give us a review. The daily standing charges you refer to are the Pinergy standing charge and industry wide network standing charges and a PSO levy. These are charged by all electricity providers to customers as they are passed through to ESB Networks and government. As a Pinergy customer you pay these charges daily through your top ups. I hope this helps explain the daily charge for you.
Thanks
Lynn

Rated 4 out of 5 stars

I really like the smart tech allowing…

I really like the smart tech allowing users to monitor and top up on the go. It seems a lot of the other pay as you go providers don't utilise this feature which seems odd

Date of experience: 05 November 2019

Reply from Pinergy

Hi MD, thanks for taking the time to give us a review. It's great that you're using our smart tech to monitor your usage and top up easily and finding it beneficial.
Thanks
Lynn

Rated 5 out of 5 stars

Easy to use and actualy save money…

Easy to use and actualy save money being able to see usage

Date of experience: 05 November 2019

Reply from Pinergy

Hi Tracey, thanks for giving us a 5 star review. We are delighted that being able to see your usage is making it easy for you and saving you money.
Thanks
Lynn

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very accommodating. Easy to deal with. Competitive prices.

Date of experience: 04 November 2019

Reply from Pinergy

Hi Caroline, thanks for your review and for giving us the feedback on our customer service team.
Thanks
Lynn

Rated 5 out of 5 stars

Absolutely cannot recommend Pinergy as…

Absolutely cannot recommend Pinergy enough as an energy provider! Having rather blindly paying over €120+ per month as a bill pay customer for a great many years I was recommended Pinergy by a neighbor and friend.At first I was skeptical so monitored the cost and usage maybe twice daily to keep an eye on it but I cant quite believe the reductions I have seen so far and am quite annoyed at myself for wasting so much money for so long paying bills at twice the cost with a competitor! I have had the Pinergy top up service for almost 4 weeks now and have only paid €60 for the month to date ...that's HALF what it cost me on bill pay. What's even more impressive is I can watch every bit of usage and see where I may be wasting unnecessarily on the smart meter Pinergy provided me with (a neat little device less than the size of the palm of my hand). I can also top up from the comfort of my couch whenever I need to (its a 'tap 1 button' job...literally!!) .
As I said, I was a skeptic to the pay as you go option but I have well and truly been converted (also very efficient and pleasant customer care team btw ,who were very kind and patient to my many questions when deciding on changing over. (I believe they are their to answer calls 24/7 which is reassuring !)
If you are considering a change of provider I am highly recommending Pinergy!! well done !

Date of experience: 04 November 2019

Reply from Pinergy

Hi Michelle, thanks for taking the time to give us such a positive review. We are delighted to hear that you are using Pinergy to monitor, control and understand your usage and that you've managed to save money!
Thanks again
Lynn

Rated 5 out of 5 stars

Service is great

Date of experience: 04 November 2019

Reply from Pinergy

Hi Ikechukwu, thank you for your 5 star review. We're delighted you find the service so good.
Thanks
Lynn

Rated 5 out of 5 stars

Best electric company to be…

Best electric company to be with,best change I ever made highly recommend this company

Date of experience: 02 November 2019

Reply from Pinergy

Hi Chris, thanks for taking the time to give us a review. We're delighted to hear you'd recommend us. Thank you.
Lynn

Rated 1 out of 5 stars

I think it's quite expensive compared…

I think it's quite expensive compared to other providers. Cannot wait to finish the contract.
The bulbs provided does not cost €200. Low quality bulbs.

Date of experience: 29 October 2019

Reply from Pinergy

Hi Yaiz, thanks for taking the time to give us a review. Sorry to hear you feel we are more expensive than other providers and you have an issue with the free LED bulbs provided. We always aim to provide the hightest quality goods and services to our customers and welcome your feedback. One of our team will be in touch to go through your account details with you and give you more detail on your usage so you can find out where we can help you can manage and reduce your costs.

Kind regards
Lynn

Rated 2 out of 5 stars

Losing patience

The meter keeps losing its external communications connect, as a result the app and auto top up do not work.

Date of experience: 29 October 2019

Reply from Pinergy

Hi Ian, thank you for taking the time to give us a review. Sorry to hear that you are not happy with the service we are providing. One of our team will be in touch to discuss your account details with you and how you can get the most from our service.

Kind regards
Lynn