Mimi & Lula Recensioni 

Absolutely beautiful products and fantastic service. I would recommend this company wholeheartedly. Thank you. ☺️

Gorgeous items. I have bought from Mimi and Lula for the last few years and think they have the most beautiful accessories for girls. Great customer service and fab products. Thank you

Fantastic products , I had made two orders as couldn’t resist returning for more in the sale . Unfortunately there was an issue with one of the orders being sent with the wrong postage company . The team were super helpful in locating my package and covered all costs . A great company and wonderful products . We have been using them for around 3 years now and the quality is just amazing , always good postage times and just magical products

I ordered some nice items and they have all arrived and are absolutely beautiful. However, I was initially reverse-charged for postage. I wrote to their customer service and was blown away at how well it was handled. I received a very personal email back within a day apologising for the mix-up, explaining what happened clearly (an honest mistake) and refunding me the money plus 10% off my order along with a discount code for my next order. Will happily purchase from them again!

Wonderful products and efficient, friendly customer service.

I placed an order on July 17th that never arrived! The payment was made and they disappeared. I wrote to customer service but still no response. It's been a month since the order.

Beautiful products and amazing customer service! Cannot rate this company enough

I contacted Mimi and Lula after receiving my order due to several issues. These included postage and delivery issues and
Missing items within my order. Despite contacting them at the weekend they replied extremely quickly and gave me reassurance that they would help out the issues right. In no more than 24hrs I have received refund for the missing items and the incorrect postage. I was extremely impressed by the cutomer service I recieved.
Thank you Mimi and Lula
Xx

Quick customer support! Very helpful and responsive.. rare these days!

The original package (Birthday present), delivered to my daughter in another part of the country, contained a damaged item. Due to personal circumstances it would have been difficult for her to send back straight away and get a replacement in time. The team responded brilliantly and very quickly, sending a new, well-packed item at once by express post, ensuring it arrived in time. We are very pleased and grateful for this excellent level of service. And the item is superb !

Beautiful products. Accidentally sent me the wrong item. But sorted it and replacement sent quickly with no fuss.

Such gorgeous items always well made and even nicer in person than in the pictures on the website. My favourite place to buy hair bits for the kids. The customer service is really good as well and the postage is quick.

Great customer service. Quickly resolved an error I had made in the delivery address and also efficiently and proactively resolved a delivery issue.

Really happy with Mimi and Lula.
The products are great - can’t find anything cuter elsewhere. I appreciate the price pints is a little high so can’t shop everyday, but my go to for special occasions.
And wonderful customer service. I’ve contacted them twice, once for a stock query and once for a delayed parcel, and both times they have been incredibly polite and helpful. Can’t ask for more! Will definitely remain a loyal customer.

Lovely items I received. Beautiful and delicate for my little niece. She will love them. There was a little mix up with delivery but Mimi&Lula sorted so well and quickly, fantastic costumer service.

I just want to say what beautiful items I have purchased for my granddaughters from Mimi and Lula. My granddaughters love everything that I have purchased from them, they are excellent quality and so different from what is available on the high street. They have magical and seasonal themes including hair accessories, bags, jewellery boxes and dressing up clothes. Recently I reached out to them for support following an order I had made, there customer support was excellent. They were extremely quick to respond and I have to say the error was down to me and it was sorted promptly. Thank you, I will continue to be a returning happy customer.

bought a horse bag for my granddaughters birthday. she used it once and the hair of the mane started dropping out. i contacted them, they have so far offered only a 50% reduction. I asked for a replacement three days ago have heard nothing since!!i'm very disapointed and wont buy again.

I ordered a cape and tutu in matching material for my 5 year old granddaughter last week. Items arrived quickly and when I opened them I was just blown away by how beautiful they are. They are beautifully made, soft (not ‘scratchy’, colour is gorgeous, packaged in lovely gift bags and honestly I cannot wait to give them to Bonnie! They are adorable and she will love the sparkly pattern on it and will ‘twirl’ around for a long time in them as they are made to fit for a few years with elastic waist and ruched neckline on cape. I wish I was a little girl again!! 😍

Beautiful items and great customer service. Highly recommend!

The hair clips are of excellent quality. They’re beautiful, and I absolutely love the designs.