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Top Free Customer Communications Management Software

Check out our list of free Customer Communications Management Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Customer Communications Management Software to ensure you get the right product.

View Free Customer Communications Management Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
74 Customer Communications Management Products Available
View all Customer Communications Management Software
View all Customer Communications Management Software
Front
(2,366)4.7 out of 5
Optimized for quick response
12th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 41% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Personalization
    Average: 8.6
    8.8
    Communications Strategy Development
    Average: 8.6
    8.8
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Pete V.
    PV
    Front is very intuitive and user friendly and has many great features that help organize our inboxes. Read review
    Laura B.
    LB
    Our favorite thing about front is being able to internally discuss client feedback or requests directly within a thread. It streamlines everything... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,503 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    505 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 41% Mid-Market
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.8
Personalization
Average: 8.6
8.8
Communications Strategy Development
Average: 8.6
8.8
Inbound Identification
Average: 8.5
Pete V.
PV
Front is very intuitive and user friendly and has many great features that help organize our inboxes. Read review
Laura B.
LB
Our favorite thing about front is being able to internally discuss client feedback or requests directly within a thread. It streamlines everything... Read review
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,503 Twitter followers
LinkedIn® Page
www.linkedin.com
505 employees on LinkedIn®
Zoho Desk
(6,942)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.1
    Personalization
    Average: 8.6
    7.9
    Communications Strategy Development
    Average: 8.6
    8.1
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • CN
    Professional software, stable operation Read review
    SL
    I’ve been using Zoho Desk for a while now, and it has really improved the way we handle customer support. The ticket management and automation... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    135,855 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28,103 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.2
8.1
Personalization
Average: 8.6
7.9
Communications Strategy Development
Average: 8.6
8.1
Inbound Identification
Average: 8.5
CN
Professional software, stable operation Read review
SL
I’ve been using Zoho Desk for a while now, and it has really improved the way we handle customer support. The ticket management and automation... Read review
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
135,855 Twitter followers
LinkedIn® Page
www.linkedin.com
28,103 employees on LinkedIn®

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Salesforce Service Cloud
(7,150)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Personalization
    Average: 8.6
    8.3
    Communications Strategy Development
    Average: 8.6
    8.3
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Oil & Energy
    AO
    Agentforce 360 solve most automations like this Read review
    joshua v.
    JV
    I love that Salesforce Service Cloud helps us track and maintain student data efficiently from their first year through to alumni. The... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    585,348 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84,574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.2
Personalization
Average: 8.6
8.3
Communications Strategy Development
Average: 8.6
8.3
Inbound Identification
Average: 8.5
Verified User in Oil & Energy
AO
Agentforce 360 solve most automations like this Read review
joshua v.
JV
I love that Salesforce Service Cloud helps us track and maintain student data efficiently from their first year through to alumni. The... Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
585,348 Twitter followers
LinkedIn® Page
www.linkedin.com
84,574 employees on LinkedIn®
Freshdesk
(3,588)4.4 out of 5
Optimized for quick response
13th Easiest To Use in Customer Communications Management software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Personalization
    Average: 8.6
    8.1
    Communications Strategy Development
    Average: 8.6
    8.3
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Pruthvi M.
    PM
    we can easily use this tool for email, chat, calling, etc. if there is any issue in our product then we can easily create a ticket and raise the... Read review
    Ayush S.
    AS
    It is easy to use as it provides user friendly interface, Our Customer Support team also integrates our application with Freshdesk. It track and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,071 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,175 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.2
Personalization
Average: 8.6
8.1
Communications Strategy Development
Average: 8.6
8.3
Inbound Identification
Average: 8.5
Pruthvi M.
PM
we can easily use this tool for email, chat, calling, etc. if there is any issue in our product then we can easily create a ticket and raise the... Read review
Ayush S.
AS
It is easy to use as it provides user friendly interface, Our Customer Support team also integrates our application with Freshdesk. It track and... Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,071 Twitter followers
LinkedIn® Page
www.linkedin.com
9,175 employees on LinkedIn®
Fin by Intercom
(3,633)4.5 out of 5
Optimized for quick response
14th Easiest To Use in Customer Communications Management software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI tool that automates customer support by handling routine inquiries and providing instant responses based on the company's help content.
    • Reviewers frequently mention that Fin significantly reduces their workload by handling a large volume of customer inquiries, freeing up their team for more complex tasks, and continuously improving through past conversations.
    • Reviewers mentioned that Fin struggles with complex, nuanced questions, occasionally providing inaccurate responses, and the setup process can be time-consuming and requires continuous adjustments for better understanding of the product and customers.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Personalization
    Average: 8.6
    8.4
    Communications Strategy Development
    Average: 8.6
    8.7
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,984 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,808 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI tool that automates customer support by handling routine inquiries and providing instant responses based on the company's help content.
  • Reviewers frequently mention that Fin significantly reduces their workload by handling a large volume of customer inquiries, freeing up their team for more complex tasks, and continuously improving through past conversations.
  • Reviewers mentioned that Fin struggles with complex, nuanced questions, occasionally providing inaccurate responses, and the setup process can be time-consuming and requires continuous adjustments for better understanding of the product and customers.
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.7
Personalization
Average: 8.6
8.4
Communications Strategy Development
Average: 8.6
8.7
Inbound Identification
Average: 8.5
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,984 Twitter followers
LinkedIn® Page
www.linkedin.com
1,808 employees on LinkedIn®
JustCall
(2,239)4.3 out of 5
Optimized for quick response
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 60% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a platform that facilitates making local and international calls, sending SMS, and managing virtual phone numbers, with features such as AI voice agent, sales dialer, and automatic call recording.
    • Users like JustCall's user-friendly interface, seamless integration with various CRM systems, quick customer support, and the ability to manage communication channels in one platform, including the option to get multiple numbers from various countries.
    • Reviewers experienced occasional glitches, issues with call quality and sound clarity, difficulties with integration with some apps and third-party CRM, and found the onboarding process challenging and time-consuming.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.1
    Personalization
    Average: 8.6
    7.8
    Communications Strategy Development
    Average: 8.6
    8.1
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    298 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    419 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 60% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a platform that facilitates making local and international calls, sending SMS, and managing virtual phone numbers, with features such as AI voice agent, sales dialer, and automatic call recording.
  • Users like JustCall's user-friendly interface, seamless integration with various CRM systems, quick customer support, and the ability to manage communication channels in one platform, including the option to get multiple numbers from various countries.
  • Reviewers experienced occasional glitches, issues with call quality and sound clarity, difficulties with integration with some apps and third-party CRM, and found the onboarding process challenging and time-consuming.
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.1
Personalization
Average: 8.6
7.8
Communications Strategy Development
Average: 8.6
8.1
Inbound Identification
Average: 8.5
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
298 Twitter followers
LinkedIn® Page
www.linkedin.com
419 employees on LinkedIn®
Missive
(651)4.7 out of 5
10th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Is your team drowning in a sea of emails and messages, endless forwards, and zero accountability? What if your business could manage its mailboxes like support@, sales@, marketing@, and accounting

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Construction
    Market Segment
    • 92% Small-Business
    • 8% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Missive features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Personalization
    Average: 8.6
    8.3
    Communications Strategy Development
    Average: 8.6
    8.6
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Michael H.
    MH
    Simple team collaboration via shared inbox assignment and internal comments Read review
    Pippa Rose R.
    PR
    Missive solves nearly every problem you have with your email inbox. It suits us as a business perfectly, and will suit anyone who is used to using... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Missive
    Company Website
    Year Founded
    2015
    HQ Location
    Quebec, QC
    Twitter
    @missiveapp
    2,656 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Is your team drowning in a sea of emails and messages, endless forwards, and zero accountability? What if your business could manage its mailboxes like support@, sales@, marketing@, and accounting

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Construction
Market Segment
  • 92% Small-Business
  • 8% Mid-Market
Missive features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
8.4
Personalization
Average: 8.6
8.3
Communications Strategy Development
Average: 8.6
8.6
Inbound Identification
Average: 8.5
Michael H.
MH
Simple team collaboration via shared inbox assignment and internal comments Read review
Pippa Rose R.
PR
Missive solves nearly every problem you have with your email inbox. It suits us as a business perfectly, and will suit anyone who is used to using... Read review
Seller Details
Seller
Missive
Company Website
Year Founded
2015
HQ Location
Quebec, QC
Twitter
@missiveapp
2,656 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
respond.io
(382)4.8 out of 5
Optimized for quick response
3rd Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Starting at $99.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn

    Users
    • CEO
    Industries
    • Leisure, Travel & Tourism
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 21% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • respond.io features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Personalization
    Average: 8.6
    9.0
    Communications Strategy Development
    Average: 8.6
    8.9
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • HS
    Respond.io has been a fantastic addition to our business. What I love most is how it connects all our communication channels—WhatsApp, Facebook,... Read review
    Verified User in Consulting
    AC
    automation and AI, lifecycles, calls, UX Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    respond.io
    Company Website
    Year Founded
    2017
    HQ Location
    Kuala Lumpur, Malaysia
    Twitter
    @respond_io
    1,420 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    169 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn

Users
  • CEO
Industries
  • Leisure, Travel & Tourism
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 21% Mid-Market
respond.io features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
8.9
Personalization
Average: 8.6
9.0
Communications Strategy Development
Average: 8.6
8.9
Inbound Identification
Average: 8.5
HS
Respond.io has been a fantastic addition to our business. What I love most is how it connects all our communication channels—WhatsApp, Facebook,... Read review
Verified User in Consulting
AC
automation and AI, lifecycles, calls, UX Read review
Seller Details
Seller
respond.io
Company Website
Year Founded
2017
HQ Location
Kuala Lumpur, Malaysia
Twitter
@respond_io
1,420 Twitter followers
LinkedIn® Page
www.linkedin.com
169 employees on LinkedIn®
Wati
(412)4.6 out of 5
11th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

    Users
    • Founder
    • CEO
    Industries
    • Education Management
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 19% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Wati is a customer engagement platform that integrates with WhatsApp to provide automation, shared team inboxes, and CRM integration for businesses.
    • Users like the advanced automation features, the ability to handle high volumes of messages, and the responsive customer support team.
    • Reviewers mentioned that the pricing can be high for small businesses, the user interface can be slow and unintuitive, and the chatbots sometimes glitch and stop working.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Wati features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Personalization
    Average: 8.6
    8.7
    Communications Strategy Development
    Average: 8.6
    8.4
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Wati
    Company Website
    Year Founded
    2019
    HQ Location
    Hong Kong, HK
    Twitter
    @Wati_io
    517 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    206 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Wati is an end-to-end WhatsApp API solution specifically designed to assist small and medium-sized businesses (SMBs) in enhancing their communication strategies. By leveraging advanced chatbots, APIs,

Users
  • Founder
  • CEO
Industries
  • Education Management
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 19% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Wati is a customer engagement platform that integrates with WhatsApp to provide automation, shared team inboxes, and CRM integration for businesses.
  • Users like the advanced automation features, the ability to handle high volumes of messages, and the responsive customer support team.
  • Reviewers mentioned that the pricing can be high for small businesses, the user interface can be slow and unintuitive, and the chatbots sometimes glitch and stop working.
Wati features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.6
Personalization
Average: 8.6
8.7
Communications Strategy Development
Average: 8.6
8.4
Inbound Identification
Average: 8.5
Seller Details
Seller
Wati
Company Website
Year Founded
2019
HQ Location
Hong Kong, HK
Twitter
@Wati_io
517 Twitter followers
LinkedIn® Page
www.linkedin.com
206 employees on LinkedIn®
Close
(1,917)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Customer Communications Management software
View top Consulting Services for Close
Save to My Lists
Entry Level Price:Starting at $9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Close is a CRM platform that offers features for managing leads, sending emails, and integrating communication tools for seamless sales operations.
    • Users like the platform's user-friendly interface, robust features, and the ability to manage emails, assign staff, and build pipelines efficiently, with many praising its powerful integration capabilities, particularly for managing leads and opportunities.
    • Reviewers noted that Close is somewhat lacking in terms of integrations, with some users desiring more customization options over workflows, particularly concerning the integration of email and SMS campaigns and templates, and others mentioning occasional connection issues and app crashes.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Close features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Personalization
    Average: 8.6
    8.5
    Communications Strategy Development
    Average: 8.6
    8.8
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Close
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @Close
    6,544 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    190 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 78% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Close is a CRM platform that offers features for managing leads, sending emails, and integrating communication tools for seamless sales operations.
  • Users like the platform's user-friendly interface, robust features, and the ability to manage emails, assign staff, and build pipelines efficiently, with many praising its powerful integration capabilities, particularly for managing leads and opportunities.
  • Reviewers noted that Close is somewhat lacking in terms of integrations, with some users desiring more customization options over workflows, particularly concerning the integration of email and SMS campaigns and templates, and others mentioning occasional connection issues and app crashes.
Close features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
8.9
Personalization
Average: 8.6
8.5
Communications Strategy Development
Average: 8.6
8.8
Inbound Identification
Average: 8.5
Seller Details
Seller
Close
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@Close
6,544 Twitter followers
LinkedIn® Page
www.linkedin.com
190 employees on LinkedIn®
Hiver
(1,271)4.6 out of 5
Optimized for quick response
8th Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a delightfully easy to use customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer. Hiver enables

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Hiver is a tool that helps in organizing shared inboxes and can be used for ticket handling, integrating seamlessly with Gmail and offering features like email assignment, tracking, and collaboration.
    • Reviewers frequently mention the ease of use, seamless Gmail integration, and the ability to assign and track emails, which greatly enhances internal communication and streamlines workflow.
    • Users experienced occasional disconnections, limitations in the free plan, and some difficulties with the mobile app, as well as a desire for more advanced features and integrations.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.0
    Personalization
    Average: 8.6
    7.9
    Communications Strategy Development
    Average: 8.6
    8.2
    Inbound Identification
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GrexIt, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,679 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    280 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a delightfully easy to use customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer. Hiver enables

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Hiver is a tool that helps in organizing shared inboxes and can be used for ticket handling, integrating seamlessly with Gmail and offering features like email assignment, tracking, and collaboration.
  • Reviewers frequently mention the ease of use, seamless Gmail integration, and the ability to assign and track emails, which greatly enhances internal communication and streamlines workflow.
  • Users experienced occasional disconnections, limitations in the free plan, and some difficulties with the mobile app, as well as a desire for more advanced features and integrations.
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.0
Personalization
Average: 8.6
7.9
Communications Strategy Development
Average: 8.6
8.2
Inbound Identification
Average: 8.5
Seller Details
Seller
GrexIt, Inc.
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,679 Twitter followers
LinkedIn® Page
www.linkedin.com
280 employees on LinkedIn®
Glassix
(202)4.8 out of 5
1st Easiest To Use in Customer Communications Management software
Save to My Lists
Entry Level Price:Starting at $49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

    Users
    No information available
    Industries
    • Information Technology and Services
    • Real Estate
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassix features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Personalization
    Average: 8.6
    9.3
    Communications Strategy Development
    Average: 8.6
    9.1
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AN
    What I like best about Glassix is its easy to use and understand integration of AI into customer support processes. The AI chatbot is incredibly... Read review
    Leon E.
    LE
    I'm genuinely impressed by how Glassix has centralized all business communications into one unified inbox. Their auto-tagging feature and the... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassix
    Year Founded
    2015
    HQ Location
    Tel Aviv, Israel
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

Users
No information available
Industries
  • Information Technology and Services
  • Real Estate
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
Glassix features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.2
9.0
Personalization
Average: 8.6
9.3
Communications Strategy Development
Average: 8.6
9.1
Inbound Identification
Average: 8.5
AN
What I like best about Glassix is its easy to use and understand integration of AI into customer support processes. The AI chatbot is incredibly... Read review
Leon E.
LE
I'm genuinely impressed by how Glassix has centralized all business communications into one unified inbox. Their auto-tagging feature and the... Read review
Seller Details
Seller
Glassix
Year Founded
2015
HQ Location
Tel Aviv, Israel
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Trengo
(240)4.3 out of 5
Save to My Lists
Entry Level Price:€349.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 72% Small-Business
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    7.7
    Personalization
    Average: 8.6
    7.6
    Communications Strategy Development
    Average: 8.6
    7.7
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Health, Wellness and Fitness
    AH
    User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from... Read review
    Ernesto E.
    EE
    Highlight the features and the competitive price of the solution. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    284 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 72% Small-Business
  • 26% Mid-Market
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
7.7
Personalization
Average: 8.6
7.6
Communications Strategy Development
Average: 8.6
7.7
Inbound Identification
Average: 8.5
Verified User in Health, Wellness and Fitness
AH
User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from... Read review
Ernesto E.
EE
Highlight the features and the competitive price of the solution. Read review
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
284 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Moxo
(194)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Moxo is the AI orchestration platform built for business teams. From manual coordination to intelligent orchestration, Moxo transforms the way organizations run complex processes. The old way relie

    Users
    • CEO
    • Director
    Industries
    • Financial Services
    • Marketing and Advertising
    Market Segment
    • 80% Small-Business
    • 18% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Moxo features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Personalization
    Average: 8.6
    8.8
    Communications Strategy Development
    Average: 8.6
    8.5
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Jae C.
    JC
    It has many useful functions included in MOXO platform that makes paying for other services for video calls, scheduling, signature, etc. obsolete.... Read review
    Hayes C.
    HC
    Moxo is the only software that can handle a high volume of projects while also delivering a beautiful UI for the clients. The app based system... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Moxo
    Company Website
    Year Founded
    2012
    HQ Location
    Cupertino, CA
    Twitter
    @PoweredByMoxo
    9,836 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    240 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Moxo is the AI orchestration platform built for business teams. From manual coordination to intelligent orchestration, Moxo transforms the way organizations run complex processes. The old way relie

Users
  • CEO
  • Director
Industries
  • Financial Services
  • Marketing and Advertising
Market Segment
  • 80% Small-Business
  • 18% Mid-Market
Moxo features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
8.6
Personalization
Average: 8.6
8.8
Communications Strategy Development
Average: 8.6
8.5
Inbound Identification
Average: 8.5
Jae C.
JC
It has many useful functions included in MOXO platform that makes paying for other services for video calls, scheduling, signature, etc. obsolete.... Read review
Hayes C.
HC
Moxo is the only software that can handle a high volume of projects while also delivering a beautiful UI for the clients. The app based system... Read review
Seller Details
Seller
Moxo
Company Website
Year Founded
2012
HQ Location
Cupertino, CA
Twitter
@PoweredByMoxo
9,836 Twitter followers
LinkedIn® Page
www.linkedin.com
240 employees on LinkedIn®
Chekkit
(153)4.9 out of 5
Save to My Lists
Entry Level Price:$149.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one soluti

    Users
    • Owner
    • Manager
    Industries
    • Retail
    • Luxury Goods & Jewelry
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chekkit features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Personalization
    Average: 8.6
    8.9
    Communications Strategy Development
    Average: 8.6
    9.4
    Inbound Identification
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Keith C.
    KC
    Easy to use. Clean and intuitive interface. Great value for the cost. Read review
    Tracy O.
    TO
    For a small business, Chekkit offers the right amount of features at the right price that is affordable for us. Their customer service is top... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chekkit
    Year Founded
    2016
    HQ Location
    Winnipeg
    Twitter
    @getchekkit
    209 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one soluti

Users
  • Owner
  • Manager
Industries
  • Retail
  • Luxury Goods & Jewelry
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Chekkit features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.2
9.0
Personalization
Average: 8.6
8.9
Communications Strategy Development
Average: 8.6
9.4
Inbound Identification
Average: 8.5
Keith C.
KC
Easy to use. Clean and intuitive interface. Great value for the cost. Read review
Tracy O.
TO
For a small business, Chekkit offers the right amount of features at the right price that is affordable for us. Their customer service is top... Read review
Seller Details
Seller
Chekkit
Year Founded
2016
HQ Location
Winnipeg
Twitter
@getchekkit
209 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®