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Best AI Customer Support Agents Software for Small Business

Blue Bowen
BB
Researched and written by Blue Bowen

Products classified in the overall AI Customer Support Agents category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business AI Customer Support Agents to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business AI Customer Support Agents category.

In addition to qualifying for inclusion in the AI Customer Support Agents Software category, to qualify for inclusion in the Small Business AI Customer Support Agents Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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14 Listings in Small Business AI Customer Support Agents Available

(3,633)4.5 out of 5
Optimized for quick response
6th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Fin by Intercom
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Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI tool that automates customer support by handling routine inquiries and providing instant responses based on the company's help content.
    • Reviewers frequently mention that Fin significantly reduces their workload by handling a large volume of customer inquiries, freeing up their team for more complex tasks, and continuously improving through past conversations.
    • Reviewers mentioned that Fin struggles with complex, nuanced questions, occasionally providing inaccurate responses, and the setup process can be time-consuming and requires continuous adjustments for better understanding of the product and customers.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    387
    Helpful
    348
    Features
    295
    Customer Support
    229
    Efficiency
    206
    Cons
    Missing Features
    129
    Limited Features
    109
    Learning Curve
    86
    Expensive
    82
    Chat Functionality
    73
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,984 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,808 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI tool that automates customer support by handling routine inquiries and providing instant responses based on the company's help content.
  • Reviewers frequently mention that Fin significantly reduces their workload by handling a large volume of customer inquiries, freeing up their team for more complex tasks, and continuously improving through past conversations.
  • Reviewers mentioned that Fin struggles with complex, nuanced questions, occasionally providing inaccurate responses, and the setup process can be time-consuming and requires continuous adjustments for better understanding of the product and customers.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
387
Helpful
348
Features
295
Customer Support
229
Efficiency
206
Cons
Missing Features
129
Limited Features
109
Learning Curve
86
Expensive
82
Chat Functionality
73
Seller Details
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,984 Twitter followers
LinkedIn® Page
www.linkedin.com
1,808 employees on LinkedIn®
(312)4.4 out of 5
10th Easiest To Use in AI Customer Support Agents software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

    Users
    • Owner
    • CEO
    Industries
    • Insurance
    • Computer Software
    Market Segment
    • 70% Small-Business
    • 15% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Jotform AI agents are tools embedded on websites to interact with customers, direct them to resources, and answer inquiries when the site owner is unavailable.
    • Users like the ease of setup, the ability to direct customers to specific resources, and the 24/7 availability of the AI agents, which prevents potential loss of leads.
    • Users mentioned challenges in initially feeding the AI agents the necessary information for accurate responses, suggesting a need for more detailed initial setup guidance.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Jotform AI Agents Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    85
    Artificial Intelligence
    70
    Time-saving
    54
    Helpful
    53
    Easy Setup
    46
    Cons
    AI Limitations
    44
    Limited AI Capabilities
    28
    Limited Features
    24
    Learning Curve
    23
    Missing Features
    19
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Jotform
    Company Website
    Year Founded
    2006
    HQ Location
    San Francisco, California
    Twitter
    @Jotform
    39,848 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    815 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

Users
  • Owner
  • CEO
Industries
  • Insurance
  • Computer Software
Market Segment
  • 70% Small-Business
  • 15% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Jotform AI agents are tools embedded on websites to interact with customers, direct them to resources, and answer inquiries when the site owner is unavailable.
  • Users like the ease of setup, the ability to direct customers to specific resources, and the 24/7 availability of the AI agents, which prevents potential loss of leads.
  • Users mentioned challenges in initially feeding the AI agents the necessary information for accurate responses, suggesting a need for more detailed initial setup guidance.
Jotform AI Agents Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
85
Artificial Intelligence
70
Time-saving
54
Helpful
53
Easy Setup
46
Cons
AI Limitations
44
Limited AI Capabilities
28
Limited Features
24
Learning Curve
23
Missing Features
19
Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
39,848 Twitter followers
LinkedIn® Page
www.linkedin.com
815 employees on LinkedIn®

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(6,698)4.3 out of 5
Optimized for quick response
View top Consulting Services for Zendesk Support Suite
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100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels, including email, chat, social media, and voice calls, into a unified workspace for efficient ticket management and customer query resolution.
    • Reviewers like the user-friendly interface, seamless omnichannel experience, robust reporting tools, and time-saving automation features such as ticket routing and workflows, which enhance agent productivity and customer satisfaction.
    • Users reported that the interface can be overwhelming for new users, the pricing structure can become expensive as the team grows, and some advanced customization features require technical expertise or paid add-ons, which can be limiting for small teams.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    340
    Features
    285
    Customer Support
    211
    Helpful
    197
    Ticket Management
    179
    Cons
    Missing Features
    139
    Limited Features
    119
    Learning Curve
    102
    Limited Customization
    95
    Expensive
    91
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,862 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,284 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels, including email, chat, social media, and voice calls, into a unified workspace for efficient ticket management and customer query resolution.
  • Reviewers like the user-friendly interface, seamless omnichannel experience, robust reporting tools, and time-saving automation features such as ticket routing and workflows, which enhance agent productivity and customer satisfaction.
  • Users reported that the interface can be overwhelming for new users, the pricing structure can become expensive as the team grows, and some advanced customization features require technical expertise or paid add-ons, which can be limiting for small teams.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
340
Features
285
Customer Support
211
Helpful
197
Ticket Management
179
Cons
Missing Features
139
Limited Features
119
Learning Curve
102
Limited Customization
95
Expensive
91
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,862 Twitter followers
LinkedIn® Page
www.linkedin.com
7,284 employees on LinkedIn®
(1,841)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in AI Customer Support Agents software
Save to My Lists
15% Off: $21-46/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer communication tool that offers features like automated chatbot flows and real-time visitor tracking to manage customer interactions efficiently.
    • Reviewers appreciate Tidio's ease of use, quick setup, mobile app for responding to chats, and its ability to unify messages from different platforms in one inbox.
    • Users experienced limitations with the free plan, difficulties in customizing the chat widget, lack of phone support, and occasional issues with notifications and AI feature accuracy.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    239
    Helpful
    184
    Chatbots
    161
    Easy Setup
    156
    Chat Features
    139
    Cons
    Expensive
    84
    Cost
    58
    Missing Features
    58
    Limited Features
    54
    Limited Customization
    51
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,315 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    164 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer communication tool that offers features like automated chatbot flows and real-time visitor tracking to manage customer interactions efficiently.
  • Reviewers appreciate Tidio's ease of use, quick setup, mobile app for responding to chats, and its ability to unify messages from different platforms in one inbox.
  • Users experienced limitations with the free plan, difficulties in customizing the chat widget, lack of phone support, and occasional issues with notifications and AI feature accuracy.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
239
Helpful
184
Chatbots
161
Easy Setup
156
Chat Features
139
Cons
Expensive
84
Cost
58
Missing Features
58
Limited Features
54
Limited Customization
51
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,315 Twitter followers
LinkedIn® Page
www.linkedin.com
164 employees on LinkedIn®
(759)4.3 out of 5
14th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Salesforce Agentforce
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Humans with agents drive customer success together. Agentforce, Salesforce’s suite of customizable AI agents and tools, combines autonomous AI agents, unified data, and Customer 360 apps on one integr

    Users
    • Salesforce Developer
    • Salesforce Administrator
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 38% Mid-Market
    • 32% Enterprise
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    585,348 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84,574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Humans with agents drive customer success together. Agentforce, Salesforce’s suite of customizable AI agents and tools, combines autonomous AI agents, unified data, and Customer 360 apps on one integr

Users
  • Salesforce Developer
  • Salesforce Administrator
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 38% Mid-Market
  • 32% Enterprise
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
585,348 Twitter followers
LinkedIn® Page
www.linkedin.com
84,574 employees on LinkedIn®
(195)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 42% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LivePerson is a tool used by organizations to handle customer support, integrate with third-party CRM systems, and provide multilingual support, with features such as AI-driven chatbots, conversation analytics, and real-time monitoring.
    • Users like LivePerson's ability to automate routine tasks, its sentiment detection capabilities, its integration with CRM systems, and its AI-driven chatbots that provide excellent conversational support for customer service.
    • Reviewers mentioned that LivePerson can be expensive, especially for small businesses, the implementation process can be lengthy and complex, the dashboard can be overwhelming for new users, and the setup for beginners can be challenging due to multiple channels for CRM.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    20
    Helpful
    18
    Ease of Use
    17
    Customer Support
    12
    Integrations
    11
    Cons
    Learning Curve
    10
    Limited Features
    8
    Missing Features
    8
    Expensive
    7
    Inadequate Reporting
    7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,959 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,352 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 42% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LivePerson is a tool used by organizations to handle customer support, integrate with third-party CRM systems, and provide multilingual support, with features such as AI-driven chatbots, conversation analytics, and real-time monitoring.
  • Users like LivePerson's ability to automate routine tasks, its sentiment detection capabilities, its integration with CRM systems, and its AI-driven chatbots that provide excellent conversational support for customer service.
  • Reviewers mentioned that LivePerson can be expensive, especially for small businesses, the implementation process can be lengthy and complex, the dashboard can be overwhelming for new users, and the setup for beginners can be challenging due to multiple channels for CRM.
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
20
Helpful
18
Ease of Use
17
Customer Support
12
Integrations
11
Cons
Learning Curve
10
Limited Features
8
Missing Features
8
Expensive
7
Inadequate Reporting
7
Seller Details
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,959 Twitter followers
LinkedIn® Page
www.linkedin.com
1,352 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Evly is an AI assistant designed to enhance your customer service, built by support veterans who understand what actually works. Unlike other AI, Evly actually gets your business, seamlessly integrati

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 87% Small-Business
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Evly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Automation
    10
    Customer Satisfaction
    6
    Easy Integrations
    5
    Tracking
    5
    Cons
    Difficult Setup
    3
    Dashboard Issues
    2
    Difficult Implementation
    1
    Lagging Issues
    1
    Missing Features
    1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    EverHelp
    Year Founded
    2021
    HQ Location
    Warsaw, PL
    LinkedIn® Page
    www.linkedin.com
    218 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Evly is an AI assistant designed to enhance your customer service, built by support veterans who understand what actually works. Unlike other AI, Evly actually gets your business, seamlessly integrati

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 87% Small-Business
  • 13% Mid-Market
Evly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Automation
10
Customer Satisfaction
6
Easy Integrations
5
Tracking
5
Cons
Difficult Setup
3
Dashboard Issues
2
Difficult Implementation
1
Lagging Issues
1
Missing Features
1
Seller Details
Seller
EverHelp
Year Founded
2021
HQ Location
Warsaw, PL
LinkedIn® Page
www.linkedin.com
218 employees on LinkedIn®
(2,239)4.3 out of 5
Optimized for quick response
5th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for JustCall
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Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 60% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a platform that facilitates making local and international calls, sending SMS, and managing virtual phone numbers, with features such as AI voice agent, sales dialer, and automatic call recording.
    • Users like JustCall's user-friendly interface, seamless integration with various CRM systems, quick customer support, and the ability to manage communication channels in one platform, including the option to get multiple numbers from various countries.
    • Reviewers experienced occasional glitches, issues with call quality and sound clarity, difficulties with integration with some apps and third-party CRM, and found the onboarding process challenging and time-consuming.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,327
    Features
    801
    Call Management
    656
    Helpful
    656
    Calling Features
    608
    Cons
    Call Issues
    724
    Call Functionality
    519
    Connection Issues
    409
    Poor Call Quality
    354
    Call Management
    325
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    298 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    419 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 60% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a platform that facilitates making local and international calls, sending SMS, and managing virtual phone numbers, with features such as AI voice agent, sales dialer, and automatic call recording.
  • Users like JustCall's user-friendly interface, seamless integration with various CRM systems, quick customer support, and the ability to manage communication channels in one platform, including the option to get multiple numbers from various countries.
  • Reviewers experienced occasional glitches, issues with call quality and sound clarity, difficulties with integration with some apps and third-party CRM, and found the onboarding process challenging and time-consuming.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,327
Features
801
Call Management
656
Helpful
656
Calling Features
608
Cons
Call Issues
724
Call Functionality
519
Connection Issues
409
Poor Call Quality
354
Call Management
325
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
298 Twitter followers
LinkedIn® Page
www.linkedin.com
419 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow AI Agents autonomously take action and proactively solve challenges in IT, customer service, HR, app development, and beyond, driving exponential productivity. They learn, reason, collabora

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 35% Enterprise
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ServiceNow AI Agents Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    19
    Ease of Use
    12
    Messaging Automation
    11
    Easy Integrations
    8
    Helpful
    7
    Cons
    Inaccuracy
    9
    Complex Configuration
    7
    Poor Understanding
    7
    Learning Curve
    6
    Limited AI
    6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    52,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30,456 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow AI Agents autonomously take action and proactively solve challenges in IT, customer service, HR, app development, and beyond, driving exponential productivity. They learn, reason, collabora

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 35% Enterprise
  • 32% Small-Business
ServiceNow AI Agents Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
19
Ease of Use
12
Messaging Automation
11
Easy Integrations
8
Helpful
7
Cons
Inaccuracy
9
Complex Configuration
7
Poor Understanding
7
Learning Curve
6
Limited AI
6
Seller Details
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
52,678 Twitter followers
LinkedIn® Page
www.linkedin.com
30,456 employees on LinkedIn®
(1,066)4.7 out of 5
Optimized for quick response
1st Easiest To Use in AI Customer Support Agents software
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  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 62% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    186
    Helpful
    129
    Features
    122
    Efficiency
    98
    Customer Support
    77
    Cons
    Missing Features
    38
    Call Issues
    32
    Technical Issues
    32
    Complexity
    29
    Call Functionality
    26
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,133 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    237 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 62% Mid-Market
  • 21% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
186
Helpful
129
Features
122
Efficiency
98
Customer Support
77
Cons
Missing Features
38
Call Issues
32
Technical Issues
32
Complexity
29
Call Functionality
26
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,133 Twitter followers
LinkedIn® Page
www.linkedin.com
237 employees on LinkedIn®
(75)4.9 out of 5
7th Easiest To Use in AI Customer Support Agents software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

    Users
    • Conference Producer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 53% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Twixor Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Features
    42
    Automation
    32
    Artificial Intelligence
    29
    Efficiency
    29
    Cons
    Learning Curve
    25
    Steep Learning Curve
    14
    Difficult Learning
    13
    Limited Customization
    12
    Missing Features
    10
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Twixor
    Company Website
    Year Founded
    2019
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    100 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Twixor is a cutting-edge customer experience (CX) platform that leverages Generative AI and Natural Language Processing (NLP) to create dynamic customer journeys across various messaging channels. Des

Users
  • Conference Producer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 53% Small-Business
  • 39% Mid-Market
Twixor Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Features
42
Automation
32
Artificial Intelligence
29
Efficiency
29
Cons
Learning Curve
25
Steep Learning Curve
14
Difficult Learning
13
Limited Customization
12
Missing Features
10
Seller Details
Seller
Twixor
Company Website
Year Founded
2019
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
100 employees on LinkedIn®
(760)4.8 out of 5
4th Easiest To Use in AI Customer Support Agents software
View top Consulting Services for Retell AI
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Entry Level Price:$0.07
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLM

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 6% Small-Business
    • 1% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Retell AI is a platform that allows users to build natural-sounding voice agents without extensive coding knowledge.
    • Users frequently mention the ease of use, the quality of the voices, the ability to use different languages, and the helpful onboarding process as major benefits of the platform.
    • Reviewers experienced issues with the pricing, the lack of certain features such as usage limits and assistant setup, and difficulties with certain technical aspects of the platform.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Retell AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    192
    User Interface
    66
    Helpful
    61
    Integrations
    44
    Setup Ease
    40
    Cons
    Missing Features
    45
    Limited Features
    32
    Expensive
    31
    Learning Curve
    30
    Poor Understanding
    23
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Retell AI
    Company Website
    Year Founded
    2023
    HQ Location
    Palo Alto, US
    Twitter
    @retellai
    2,647 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLM

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 6% Small-Business
  • 1% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Retell AI is a platform that allows users to build natural-sounding voice agents without extensive coding knowledge.
  • Users frequently mention the ease of use, the quality of the voices, the ability to use different languages, and the helpful onboarding process as major benefits of the platform.
  • Reviewers experienced issues with the pricing, the lack of certain features such as usage limits and assistant setup, and difficulties with certain technical aspects of the platform.
Retell AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
192
User Interface
66
Helpful
61
Integrations
44
Setup Ease
40
Cons
Missing Features
45
Limited Features
32
Expensive
31
Learning Curve
30
Poor Understanding
23
Seller Details
Seller
Retell AI
Company Website
Year Founded
2023
HQ Location
Palo Alto, US
Twitter
@retellai
2,647 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
(20)4.9 out of 5
12th Easiest To Use in AI Customer Support Agents software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Leaping AI creates voice agents for businesses with high call volumes (>100k calls a year). Our voice AI agents are human-like, handle complex workflows, and automate up to 70% of customer support

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 70% Small-Business
    • 10% Enterprise
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    San Francisco, California, United States
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Leaping AI creates voice agents for businesses with high call volumes (>100k calls a year). Our voice AI agents are human-like, handle complex workflows, and automate up to 70% of customer support

Users
No information available
Industries
No information available
Market Segment
  • 70% Small-Business
  • 10% Enterprise
Seller Details
HQ Location
San Francisco, California, United States
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most co

    Users
    • Product Manager
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Haptik Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Helpful
    29
    Features
    26
    Customer Support
    22
    Efficiency
    13
    Cons
    Missing Features
    11
    AI Limitations
    7
    Limited Features
    7
    Complexity
    6
    Delays
    6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Haptik
    Year Founded
    2013
    HQ Location
    New York, US
    Twitter
    @haptik
    6,062 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    312 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most co

Users
  • Product Manager
Industries
  • Insurance
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Haptik Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Helpful
29
Features
26
Customer Support
22
Efficiency
13
Cons
Missing Features
11
AI Limitations
7
Limited Features
7
Complexity
6
Delays
6
Seller Details
Seller
Haptik
Year Founded
2013
HQ Location
New York, US
Twitter
@haptik
6,062 Twitter followers
LinkedIn® Page
www.linkedin.com
312 employees on LinkedIn®