Discussões de Social Customer Service Software

Pode referir os outros pontos

As únicas ressalvas que tivemos em relação ao software FreshDesk da FreshWorks seriam os recursos de widget e bot. Estes são pré-construídos, e os modelos de automação de fluxo de trabalho não são; se existissem modelos, os usuários poderiam ter mais facilidade em se acostumar com o software.

WHY CANT A USER OR COMPANY CHOOSE THE OPTIONS OF HAVING 5 STARS RATHER THAN THE SMILEY FEEDBACKS, CAUSED A DIFFERENT DEMOGRAPHIC OF AUDIENCE UNDERSTANDS FEEDBACK DIFFERENTLY.

Example: I created a folder labeled "Upcoming Closings". This folder is for emails about closings that are coming up that do not yet need to be assigned to another person but will need to be eventually. Therefore, I need to keep the email and respond to them, but it needs to remain in the... Leia mais

Este é o melhor problema de chamadas, gestão de leads. Tomar follow-ups pontualmente é muito bom.

Excelente recomendo a todos sem duvidaExcelente recomendo a todos sem duvidaExcelente recomendo a todos sem duvidaExcelente recomendo a todos sem duvidaExcelente recomendo a todos sem duvida

ZOHO é o melhor

We have suggested a few customized changes in the tool however we have received a deadline of 1.5 years for those fundamental changes. e.g., adding ticket numbers in the dashboard, productivity report, etc.

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Eu queria usar meu Chromebook para um trabalho remoto, mas eles disseram que este dispositivo não era compatível com Chromebook. Este era o único computador que eu tinha na época e não fiquei satisfeito por ter que comprar outro computador porque o trabalho para o qual me candidatei não aceitava... Leia mais

Como criar um portal de usuário onde os usuários podem enviar um ticket?

Why did eclincher change their terms for their early adopters & get rid of the lifetime deal original purchase? It's shady tactics to climb the ladder in the back of early adopters only to later change it up on them by stating it's not the end of the lifetime option.

How can you help me?

Have you or your company discovered ways to learn about your public's questions that might still be unanswered? I want to not just answer questions using Zendesk but also to anticipate future or undiscovered confusion.

1. How to create a rule or macro where it will fill in the ticket when customer send in an email for technical support? 2. How to specify the specific particulars for the customer? and 3. If the customer’s email do not match the information, how to auto prompt customer if there are missing or... Leia mais

SOrry to ask, but I didnt saw any sign up a test free account in verloop.io ? Can anyone guide？？

o Freshdesk é um bom aplicativo, assim como o Freshchat, mas com chamadas. Então, como podemos mesclar ambos para uso ao mesmo tempo, para que possamos fornecer o melhor serviço e economizar o TMA para o agente, já que ele poderá usar o mesmo aplicativo para chamadas e chats?

the fresh desk uses a large amount of the internet package, and it's not the best thing for companies, especially for a startup company like mine, as it prevents us from doing our job in a faster way so we can maintain our time management skills which help us keep a good and high profile and... Leia mais

Eu adoraria poder recuperar e-mails caso eles contenham erros.

Poderia, por favor, estender nosso teste? Obrigado!

I didn't find a way to add the Instagram channel directly, but I saw that some providers offer that service.

Em uma escala de 1 a 10, quão bem ele classifica o conteúdo social e quais são as categorias de sentimento disponíveis?

How can I parameterize ticket printing?

Às vezes eu uso para coisas muito pessoais, como conversar com amigos. Então, minha pergunta é se há algum tipo específico de chamada que não é permitida pelo Skype?

Tentei adicionar o Grammarly ao Front no passado sem sucesso.

We want to share our access to a client that does not need to see our other clients.

How many employess are you?

How many employees are there in Zendesk worldwide and how many in the EU

How new is this system?

When I assign a ticket to myself it moves it to another inbox and it didn't do this before the new update. Is there a way for me to go back to the old format?

I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

I came across Coinskyex through a lady I met on Tinder.I later found out the lady was a fake profile created with the intent to scam.Iwas in a critical financial position.I invested $10K with them.I traded and made profit of $3K.At some point,I requested for withdrawal of $5K.They kept on... Leia mais

PCIcoin did not process my withdrawal request for more than 11 months (withdraw initiated in SEP2020). The amount is 100KUSD. I had tried to contact them many times but they did not reply to my emails or messages in the past 6 months.They are a scam company. I tried to explain to them that I... Leia mais

Eu queria usá-lo no telefone para que, não importa onde eu esteja, eu possa responder aos meus clientes.

Ter visibilidade sobre as melhorias e novas funcionalidades que estão por vir ajudará a mim e a outros a tirar pleno proveito da plataforma.