Discussões de Social Customer Service Software

I would like to have a duplicate account to separate teams

Você pode usar o Gladly enviando e-mails, fazendo chamadas e usando chat ao vivo para responder a todas as perguntas e entrar em contato com alguém. O Gladly oferece fácil acesso para resolver a questão. A empresa será capaz de manter sua integridade e conseguiu continuar no campo. Ao mesmo... Leia mais

I would like to quickly create a contact list to send bulk messages.

When I work a long time it's stuck some after some minutes it's start working normally it's annoying my alot some time.

Acho que uma integração de chat ao vivo seria ótima para a maioria das empresas, pois permite que o problema seja resolvido mais rapidamente, além do fato de que a maioria das pessoas não tem tempo para enviar e-mails ou ligar para a empresa.

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Thankful seamlessly integrates with your existing helpdesk, ecommerce engine, and business processing tools in order to receive, understand and take action on tickets. Integrations are viable with (just about) everything from off-the-shelf solutions like Zendesk, Kustomer, Shopify and Magento to... Leia mais

Thankful is omni-channel, and works with all text-based (written) channels including email, SMS, chat, in-app and social media.

Unlike a chatbot, Thankful uses best-in-class natural language processing (NLP) to better understand what your customers want and deliver a human-like experience to fully resolve their requests through all text-based channels. Never forgetting a customer, product, or process, Thankful provides... Leia mais

Thankful integrates with your existing helpdesk and communicates with your E-commerce engine and business processing tools in order to be able to receive, understand and take action on tickets.

Thankful isn’t a helpdesk. Thankful acts as a virtual SuperAgent resolving over 50 types of customer queries within your current helpdesk.

I would like to avoid spam reports by sending my campaigns at different times of the day so that my contacts do not report me as spam, how can I do this?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Leia mais

Gostaria de ouvir sobre alguns aplicativos auxiliares realmente bons que são muito úteis para outras organizações e que poderíamos considerar comprar se forem de grande ajuda. Sempre me perguntei o que outras pessoas usam para facilitar a vida.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

Eu gostaria de ter o Zendesk integrado para que, para cada usuário criado, eu tenha um novo usuário no Zendesk.

After making a certain ticket as resolved or closed, I want to make a call to my service (webiste) to make some changes on some data

Limitation in explore

I would like to move or delete multiple emails at once but I do not know how to select more than one email at a time

In most of e-mails I sent I need to attach a link to a document, or my colleagues attach the link. For example, when I see e-mail with a link to a document, I cannot click it open.

My question will be related in the future that we may have with this application; to have calls or videos in this application, this would be great because that way we would not have to use our phones if not in the same application we would do everything necessary to work

rules to add a folder

Desde que comprei o WATI, a principal razão é porque o sistema de automação é melhor do que outros sistemas de CRM para WhatsApp, mas espero que tenha mais instruções. Seu uso é um pouco diferente do sistema de CRM geral, e leva mais tempo para aprender, então espero que seja melhor ter... Leia mais

Quando no chat do Zendesk você recebe um alarme de áudio, mas esse recurso não está presente no agente do Zendesk.

Atualmente, temos milhares de clientes e podemos considerar implementar ou implantar as ferramentas de chat para certas consultas. Devemos oferecer isso a um número limitado de clientes primeiro, ou o que você considera a melhor estratégia para experimentá-lo?

Looking to get continued education about the product as our teams grow, we want to keep using it long term!

Setting rules

With respect to implementing the program within organization, it would be helpful if Sprout provided training and best practice resources for both marketing leaders and operational users (those with more limited marketing knowledge).

our Wati is set up on 4 websites, but we receive the chat at one place and it becomes difficult for us to identify from which website we receive the chats so that we can segregate the chats accordingly

I need to know how to update to the latest updates.

Eu não encontro o recurso de supressão de ruído de fundo no Skype, que está disponível no Teams. Alguém sabe como suprimir o ruído de fundo?

Suponha que temos vários clientes, e se gerarmos um ticket para o 'Cliente A', ele poderá ver o ticket que foi gerado para o 'Cliente B'?

I need to import a load with a lot of customers to use the application of Zoho Desk. Will the tool support it?

A questão é simples: Basicamente, como isso ajudou sua organização em diferentes aspectos.

The prices in the Indian market might be too much to adapt for a conventional or fast running startup that's the reason of that question

Desk360 offers text support for your product prepared by professional translators in 40 languages. You can add alternative Desk360 texts to your pages that you can use for customizations that you will make during integration, and if you want to use your own texts, you can enter the equivalent of... Leia mais

É nossa principal prioridade poder fornecer a você a plataforma de suporte ao cliente mais ágil para que você possa oferecer aos seus clientes a experiência mais incrível. Quando se trata de atendimento ao cliente, o e-mail ainda é o canal escrito preferido. Mas o Desk360 permite que você se... Leia mais

En que departamentos, horarios, tickets, automatizaciones...

I have access to the Zendesk Support Suit, so want to get most of these tools, like how to setup them in the best way, communicate with users and build the credibility of my business.

NA

I found the audio notification forgettable... I would like it to be more dynamic, so it catches my attention. I am a kinetic person, so a combination of visual and audio cues would help me get through the process of using Support faster.

currently I send them from my email and mention our support mail in CC

Should I create a company email first to make use of Zendesk?

Eu realmente acho que você precisa considerar criar um aplicativo de calendário para iDevices e Android. Isso tornaria uma solução de comunicação completa.