Experience.com Features

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Consumer Intelligence (3)

Customer Feedback: Provides a forum for customers to give feedback and data storage for company analysis. 121 reviewers of Experience.com have provided feedback on this feature.
Competitive Intelligence: Allows users to get real-time information on competitors performance and reputation. This feature was mentioned in 115 Experience.com reviews.
Sentiment Analysis: Based on 120 Experience.com reviews. Gives users greater visibility into the how feel and respond to reputation gaining tactics.

Reporting (3)

Revenue Reporting: Based on 102 Experience.com reviews. Provides tools with enhanced filtering and correlation between revenue and reputation.
Corporate Reporting: Helps monitor the overall performance of marketing efforts and brand establishment. This feature was mentioned in 110 Experience.com reviews.
Dashboard: Provides a centralized hub and management tools for all data points related to online reputation. This feature was mentioned in 117 Experience.com reviews.

Media Monitoring (2)

In-House Management (2)

Content Management (3)

Data Centralization - Insight Engines: Queries and pulls enterprise data into a singular knowledge respository 18 reviewers of Experience.com have provided feedback on this feature.
Archiving - Insight Engines: Based on 17 Experience.com reviews. Stores and organizes synthesized data
Search Analysis - Insight Engines: Analyzes search results to identify trends and patterns This feature was mentioned in 18 Experience.com reviews.

Content Discovery (6)

Search Interface - Insight Engines: As reported in 18 Experience.com reviews. Provides a simple, intuitive search interface for users
AI Functionality - Insight Engines: As reported in 18 Experience.com reviews. Leverages artificial intelligence technology to empower search
NLP Functionality - Insight Engines: Based on 17 Experience.com reviews. Leverages natural language processing technology to empower search
Data Mining - Insight Engines: As reported in 18 Experience.com reviews. Crawls within the enterprise and outside the enterprise for data points
Structured Navigation - Insight Engines: As reported in 18 Experience.com reviews. Provides filters for refined navigation
Machine Learning - Insight Engines: Leverages machine learning technology to empower search 18 reviewers of Experience.com have provided feedback on this feature.

Segmentation (1)

Targeting (2)

Triggered Content (2)

Personalized Content (2)

Listing Management (4)

Network Directory: Ability to submit location data to a wide variety of digital services This feature was mentioned in 17 Experience.com reviews.
Data Aggregators: Ability to submit location data to major aggregators This feature was mentioned in 15 Experience.com reviews.
Duplicate Monitoring: Consistently monitors search engines and directories and removes duplicate listings 15 reviewers of Experience.com have provided feedback on this feature.
Optimization: Offers the ability to enhance listings with menus, photos, videos, or other rich data 14 reviewers of Experience.com have provided feedback on this feature.

Performance (2)

Local Search Optimization (6)

Rank Tracking: Based on 47 Experience.com reviews. Monitor and report on ranking in local search results
Online Listings: Report on local citations and distribute accurate listing data to directories and search engines This feature was mentioned in 43 Experience.com reviews.
Google My Business: Optimize or automate content for Google My Business This feature was mentioned in 45 Experience.com reviews.
Reputation Management: Based on 47 Experience.com reviews. Monitor online reviews and brand reputation
Social Media: Based on 46 Experience.com reviews. Integrate with social media and offer management or automation tools
Dashboards and Reporting: Based on 46 Experience.com reviews. Provide insights and data visualizations from a comprehensive dashboard

Platform Basics (2)

Platform Data (2)

Platform Content (1)

Platform Reporting (2)

Analytics (4)

Net Promoter Score (NPS): Calculates net promoter score (NPS) using customer feedback data. This feature was mentioned in 126 Experience.com reviews.
Customer Satisfaction (CSAT) Score: As reported in 127 Experience.com reviews. Calculates customer satisfaction (CSAT) score using customer feedback data.
Customer Effort Score (CES): As reported in 124 Experience.com reviews. Calculates customer effort score (CES) using customer feedback data.
Gamification: As reported in 118 Experience.com reviews. Provides gamification tools to incentivize employees to leverage customer feedback insights.

Customization (4)

Stakeholder Management: Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. 117 reviewers of Experience.com have provided feedback on this feature.
Multilanguage Support: As reported in 112 Experience.com reviews. Allow users to create surveys and repond to customer feedback in a variety of languages.
Multiple Branding Support: As reported in 113 Experience.com reviews. Allows users to deploy surveys and intake feedback data for multiple brands.
Vertical-specific Solutions: Based on 109 Experience.com reviews. Vendor provides industry- or role-specific experience management solutions.

Collection (5)

Authentification: Based on 76 Experience.com reviews. Provide multiple methods of user authentication such as social media accounts.
Review Forms: Based on 74 Experience.com reviews. Generate review forms and questionnaires to gather feedback from users.
Personalization: As reported in 79 Experience.com reviews. Ability to personalize review forms and questionnaires based on user type.
Engagement: Based on 74 Experience.com reviews. Allow users to share, like/dislike, and comment on reviews.
Community Q&A: Based on 67 Experience.com reviews. Consumers can ask questions about products and request feedback from peers.

Use Cases (3)

E-commerce: As reported in 69 Experience.com reviews. Reviews can be collected directly from e-commerce platforms or online stores.
Retail: Reviews can be distributed across multiple channels (online, in store, etc.). This feature was mentioned in 70 Experience.com reviews.
Customer Service: Allow consumers to provide feedback while interacting with customer service representatives. 74 reviewers of Experience.com have provided feedback on this feature.

Administration (4)

Incentives: As reported in 68 Experience.com reviews. Provide incentives for reviewers, such as coupons and gift cards.
Syndication: Manage syndication to distribute reviews across multiple channels. This feature was mentioned in 69 Experience.com reviews.
Insights: Based on 67 Experience.com reviews. Analyze data points such as page views, average rating, or consumer sentiment.
Content: Based on 68 Experience.com reviews. Support multiple types of user generated content such as text, video, or photos.

Display Options (4)

Badges: Based on 68 Experience.com reviews. Generate multiple types of badges based on user ratings.
Widgets: Based on 74 Experience.com reviews. Create reviews widgets that can be embedded on websites and online stores.
Integration & APIs: Based on 66 Experience.com reviews. Provide APIs or direct integration with e-commerce software and website builders.
Marketing: Based on 66 Experience.com reviews. Manage marketing campaigns, as well as SEO, SERP, and A/B testing.

Survey Management (4)

Survey Builder: Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor This feature was mentioned in 53 Experience.com reviews.
Question Types: Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings 51 reviewers of Experience.com have provided feedback on this feature.
Templates: As reported in 49 Experience.com reviews. Offers pre-built templates for creating surveys with different audiences or use cases
Survey Distribution: Provides tools for distributing surveys through email, SMS, social media, etc. This feature was mentioned in 52 Experience.com reviews.

Survey Customization (4)

Branching/Skip Logic: Based on 47 Experience.com reviews. Helps create more intelligent surveys based on respondent's actions and answers
Branding: As reported in 50 Experience.com reviews. Allows users to customize survey colors, logos, and URLs to match company branding
Multimedia Support: As reported in 49 Experience.com reviews. Ability to embed videos, photos, or other rich media
Multilingual Surveys: Allows for creation of surveys in different languages and advanced survey translation This feature was mentioned in 43 Experience.com reviews.

Survey Insights (4)

Reporting & Analytics: As reported in 52 Experience.com reviews. Provides tools to visualize and analyze data
BI Tools Integration: As reported in 45 Experience.com reviews. Allows integration with third -party reporting and business intelligence applications
Data Exporting: As reported in 46 Experience.com reviews. Allows users to export reports from the product into an .xsl, .csv, or .pdf file
Permissions: Based on 47 Experience.com reviews. Allows administrators to set permissions on viewing, filtering, or sharing survey results

Generative AI (6)

AI Text Generation: Allows users to generate text based on a text prompt. 13 reviewers of Experience.com have provided feedback on this feature.
AI Text Summarization: Condenses long documents or text into a brief summary. 13 reviewers of Experience.com have provided feedback on this feature.
AI Text Generation: Based on 103 Experience.com reviews. Allows users to generate text based on a text prompt.
AI Text Summarization: Based on 107 Experience.com reviews. Condenses long documents or text into a brief summary.
AI Text Generation: Allows users to generate text based on a text prompt. 60 reviewers of Experience.com have provided feedback on this feature.
AI Text Generation: Allows users to generate text based on a text prompt. 74 reviewers of Experience.com have provided feedback on this feature.

Agentic AI - Personalization Engines (6)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Agentic AI - Online Reputation Management (6)

Autonomous Task Execution: Based on 16 Experience.com reviews. Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes 16 reviewers of Experience.com have provided feedback on this feature.
Cross-system Integration: Based on 16 Experience.com reviews. Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience 16 reviewers of Experience.com have provided feedback on this feature.
Proactive Assistance: Based on 16 Experience.com reviews. Anticipates needs and offers suggestions without prompting
Decision Making: Based on 16 Experience.com reviews. Makes informed choices based on available data and objectives