Experience.com Features

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Consumer Intelligence (3)

Customer Feedback: As reported in 121 Experience.com reviews. Provides a forum for customers to give feedback and data storage for company analysis.
Competitive Intelligence: Allows users to get real-time information on competitors performance and reputation. 115 reviewers of Experience.com have provided feedback on this feature.
Sentiment Analysis: Gives users greater visibility into the how feel and respond to reputation gaining tactics. 120 reviewers of Experience.com have provided feedback on this feature.

Reporting (3)

Revenue Reporting: Provides tools with enhanced filtering and correlation between revenue and reputation. 102 reviewers of Experience.com have provided feedback on this feature.
Corporate Reporting: Helps monitor the overall performance of marketing efforts and brand establishment. This feature was mentioned in 110 Experience.com reviews.
Dashboard: Provides a centralized hub and management tools for all data points related to online reputation. This feature was mentioned in 117 Experience.com reviews.

Media Monitoring (2)

In-House Management (2)

Content Management (3)

Data Centralization - Insight Engines: As reported in 18 Experience.com reviews. Queries and pulls enterprise data into a singular knowledge respository
Archiving - Insight Engines: Stores and organizes synthesized data This feature was mentioned in 17 Experience.com reviews.
Search Analysis - Insight Engines: Analyzes search results to identify trends and patterns This feature was mentioned in 18 Experience.com reviews.

Content Discovery (6)

Search Interface - Insight Engines: As reported in 18 Experience.com reviews. Provides a simple, intuitive search interface for users
AI Functionality - Insight Engines: Leverages artificial intelligence technology to empower search This feature was mentioned in 18 Experience.com reviews.
NLP Functionality - Insight Engines: Leverages natural language processing technology to empower search This feature was mentioned in 17 Experience.com reviews.
Data Mining - Insight Engines: As reported in 18 Experience.com reviews. Crawls within the enterprise and outside the enterprise for data points
Structured Navigation - Insight Engines: Provides filters for refined navigation This feature was mentioned in 18 Experience.com reviews.
Machine Learning - Insight Engines: Leverages machine learning technology to empower search This feature was mentioned in 18 Experience.com reviews.

Segmentation (1)

Targeting (2)

Triggered Content (2)

Personalized Content (2)

Listing Management (4)

Network Directory: Based on 17 Experience.com reviews. Ability to submit location data to a wide variety of digital services
Data Aggregators: As reported in 15 Experience.com reviews. Ability to submit location data to major aggregators
Duplicate Monitoring: Consistently monitors search engines and directories and removes duplicate listings 15 reviewers of Experience.com have provided feedback on this feature.
Optimization: Based on 14 Experience.com reviews. Offers the ability to enhance listings with menus, photos, videos, or other rich data

Performance (2)

Local Search Optimization (6)

Rank Tracking: As reported in 47 Experience.com reviews. Monitor and report on ranking in local search results
Online Listings: Based on 43 Experience.com reviews. Report on local citations and distribute accurate listing data to directories and search engines
Google My Business: Optimize or automate content for Google My Business 45 reviewers of Experience.com have provided feedback on this feature.
Reputation Management: As reported in 47 Experience.com reviews. Monitor online reviews and brand reputation
Social Media: As reported in 46 Experience.com reviews. Integrate with social media and offer management or automation tools
Dashboards and Reporting: Based on 46 Experience.com reviews. Provide insights and data visualizations from a comprehensive dashboard

Platform Basics (2)

Platform Data (2)

Platform Content (1)

Platform Reporting (2)

Analytics (4)

Net Promoter Score (NPS): Calculates net promoter score (NPS) using customer feedback data. 126 reviewers of Experience.com have provided feedback on this feature.
Customer Satisfaction (CSAT) Score: Calculates customer satisfaction (CSAT) score using customer feedback data. This feature was mentioned in 127 Experience.com reviews.
Customer Effort Score (CES): As reported in 124 Experience.com reviews. Calculates customer effort score (CES) using customer feedback data.
Gamification: Provides gamification tools to incentivize employees to leverage customer feedback insights. 118 reviewers of Experience.com have provided feedback on this feature.

Customization (4)

Stakeholder Management: As reported in 117 Experience.com reviews. Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.
Multilanguage Support: Based on 112 Experience.com reviews. Allow users to create surveys and repond to customer feedback in a variety of languages.
Multiple Branding Support: Based on 113 Experience.com reviews. Allows users to deploy surveys and intake feedback data for multiple brands.
Vertical-specific Solutions: Vendor provides industry- or role-specific experience management solutions. 109 reviewers of Experience.com have provided feedback on this feature.

Collection (5)

Authentification: Provide multiple methods of user authentication such as social media accounts. 76 reviewers of Experience.com have provided feedback on this feature.
Review Forms: Generate review forms and questionnaires to gather feedback from users. This feature was mentioned in 74 Experience.com reviews.
Personalization: Ability to personalize review forms and questionnaires based on user type. 79 reviewers of Experience.com have provided feedback on this feature.
Engagement: Based on 74 Experience.com reviews. Allow users to share, like/dislike, and comment on reviews.
Community Q&A: Consumers can ask questions about products and request feedback from peers. This feature was mentioned in 67 Experience.com reviews.

Use Cases (3)

E-commerce: Based on 69 Experience.com reviews. Reviews can be collected directly from e-commerce platforms or online stores.
Retail: Reviews can be distributed across multiple channels (online, in store, etc.). This feature was mentioned in 70 Experience.com reviews.
Customer Service: Allow consumers to provide feedback while interacting with customer service representatives. 74 reviewers of Experience.com have provided feedback on this feature.

Administration (4)

Incentives: Based on 68 Experience.com reviews. Provide incentives for reviewers, such as coupons and gift cards.
Syndication: Manage syndication to distribute reviews across multiple channels. 69 reviewers of Experience.com have provided feedback on this feature.
Insights: Based on 67 Experience.com reviews. Analyze data points such as page views, average rating, or consumer sentiment.
Content: Support multiple types of user generated content such as text, video, or photos. This feature was mentioned in 68 Experience.com reviews.

Display Options (4)

Badges: Generate multiple types of badges based on user ratings. This feature was mentioned in 68 Experience.com reviews.
Widgets: Create reviews widgets that can be embedded on websites and online stores. This feature was mentioned in 74 Experience.com reviews.
Integration & APIs: Based on 66 Experience.com reviews. Provide APIs or direct integration with e-commerce software and website builders.
Marketing: Manage marketing campaigns, as well as SEO, SERP, and A/B testing. This feature was mentioned in 66 Experience.com reviews.

Survey Management (4)

Survey Builder: Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor This feature was mentioned in 53 Experience.com reviews.
Question Types: Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings This feature was mentioned in 51 Experience.com reviews.
Templates: Offers pre-built templates for creating surveys with different audiences or use cases 49 reviewers of Experience.com have provided feedback on this feature.
Survey Distribution: As reported in 52 Experience.com reviews. Provides tools for distributing surveys through email, SMS, social media, etc.

Survey Customization (4)

Branching/Skip Logic: Helps create more intelligent surveys based on respondent's actions and answers This feature was mentioned in 47 Experience.com reviews.
Branding: As reported in 50 Experience.com reviews. Allows users to customize survey colors, logos, and URLs to match company branding
Multimedia Support: As reported in 49 Experience.com reviews. Ability to embed videos, photos, or other rich media
Multilingual Surveys: Allows for creation of surveys in different languages and advanced survey translation 43 reviewers of Experience.com have provided feedback on this feature.

Survey Insights (4)

Reporting & Analytics: As reported in 52 Experience.com reviews. Provides tools to visualize and analyze data
BI Tools Integration: Allows integration with third -party reporting and business intelligence applications 45 reviewers of Experience.com have provided feedback on this feature.
Data Exporting: Based on 46 Experience.com reviews. Allows users to export reports from the product into an .xsl, .csv, or .pdf file
Permissions: Allows administrators to set permissions on viewing, filtering, or sharing survey results 47 reviewers of Experience.com have provided feedback on this feature.

Generative AI (6)

AI Text Generation: Based on 13 Experience.com reviews. Allows users to generate text based on a text prompt.
AI Text Summarization: As reported in 13 Experience.com reviews. Condenses long documents or text into a brief summary.
AI Text Generation: Allows users to generate text based on a text prompt. This feature was mentioned in 103 Experience.com reviews.
AI Text Summarization: Condenses long documents or text into a brief summary. This feature was mentioned in 107 Experience.com reviews.
AI Text Generation: Allows users to generate text based on a text prompt. 60 reviewers of Experience.com have provided feedback on this feature.
AI Text Generation: Allows users to generate text based on a text prompt. 74 reviewers of Experience.com have provided feedback on this feature.

Agentic AI - Personalization Engines (6)

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives

Agentic AI - Online Reputation Management (6)

Autonomous Task Execution: Capability to perform complex tasks without constant human input This feature was mentioned in 16 Experience.com reviews.
Multi-step Planning: Based on 16 Experience.com reviews. Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases 16 reviewers of Experience.com have provided feedback on this feature.
Adaptive Learning: Based on 16 Experience.com reviews. Improves performance based on feedback and experience
Proactive Assistance: Based on 16 Experience.com reviews. Anticipates needs and offers suggestions without prompting
Decision Making: As reported in 16 Experience.com reviews. Makes informed choices based on available data and objectives