Experience.com Features

As reported in 121 Experience.com reviews. Provides a forum for customers to give feedback and data storage for company analysis.

Allows users to get real-time information on competitors performance and reputation. 115 reviewers of Experience.com have provided feedback on this feature.

Gives users greater visibility into the how feel and respond to reputation gaining tactics. 120 reviewers of Experience.com have provided feedback on this feature.

Provides tools with enhanced filtering and correlation between revenue and reputation. 102 reviewers of Experience.com have provided feedback on this feature.

Helps monitor the overall performance of marketing efforts and brand establishment. This feature was mentioned in 110 Experience.com reviews.

Provides a centralized hub and management tools for all data points related to online reputation. This feature was mentioned in 117 Experience.com reviews.

As reported in 109 Experience.com reviews. Helps track and monitor social media trends and interactions.

Helps manage social messaging and measures the full impact of social campaigns. This feature was mentioned in 112 Experience.com reviews.

Based on 104 Experience.com reviews. Gives visibility into employee performance and each individual's impact on reputation initiatives.

Based on 99 Experience.com reviews. Helps establish a workflow that allows team members to communicate effectively and collaboratively.

As reported in 18 Experience.com reviews. Queries and pulls enterprise data into a singular knowledge respository

Stores and organizes synthesized data This feature was mentioned in 17 Experience.com reviews.

Analyzes search results to identify trends and patterns This feature was mentioned in 18 Experience.com reviews.

As reported in 18 Experience.com reviews. Provides a simple, intuitive search interface for users

Leverages artificial intelligence technology to empower search This feature was mentioned in 18 Experience.com reviews.

Leverages natural language processing technology to empower search This feature was mentioned in 17 Experience.com reviews.

As reported in 18 Experience.com reviews. Crawls within the enterprise and outside the enterprise for data points

Provides filters for refined navigation This feature was mentioned in 18 Experience.com reviews.

Leverages machine learning technology to empower search This feature was mentioned in 18 Experience.com reviews.

Allows users to build and analyze customer profiles. 11 reviewers of Experience.com have provided feedback on this feature.

As reported in 11 Experience.com reviews. Presents messaging depending on customer behavior.

Presents messaging depending on customer context. This feature was mentioned in 12 Experience.com reviews.

Content triggered by customer's given geolocation. 12 reviewers of Experience.com have provided feedback on this feature.

As reported in 11 Experience.com reviews. Messages triggered by customer activity or behavior.

Provides recommendations based on customer metrics. This feature was mentioned in 11 Experience.com reviews.

Based on 10 Experience.com reviews. Calculates and presents customized discounts.

Based on 17 Experience.com reviews. Ability to submit location data to a wide variety of digital services

As reported in 15 Experience.com reviews. Ability to submit location data to major aggregators

Consistently monitors search engines and directories and removes duplicate listings 15 reviewers of Experience.com have provided feedback on this feature.

Based on 14 Experience.com reviews. Offers the ability to enhance listings with menus, photos, videos, or other rich data

As reported in 15 Experience.com reviews. Changes to location data are synced across listings immediately and in real time

As reported in 16 Experience.com reviews. Provides data or insights into listing performance and engagement

As reported in 47 Experience.com reviews. Monitor and report on ranking in local search results

Based on 43 Experience.com reviews. Report on local citations and distribute accurate listing data to directories and search engines

Optimize or automate content for Google My Business 45 reviewers of Experience.com have provided feedback on this feature.

As reported in 47 Experience.com reviews. Monitor online reviews and brand reputation

As reported in 46 Experience.com reviews. Integrate with social media and offer management or automation tools

Based on 46 Experience.com reviews. Provide insights and data visualizations from a comprehensive dashboard

Provides a centralized platform for all competitive intelligence for teams to review and analyze. This feature was mentioned in 35 Experience.com reviews.

Ability to capture changes your competitors make to their website to keep tabs on their features, plans, pricing, promotions, etc. 37 reviewers of Experience.com have provided feedback on this feature.

Based on 36 Experience.com reviews. Provides competitive intelligence related to product details, inlcuding the latest product feature additions and removals.

Provides competitive intelligence around unfiltered customer feedback and reviews. This feature was mentioned in 37 Experience.com reviews.

Ability to create battlecards to showcase comparison of your products or services against multiple competitors. 34 reviewers of Experience.com have provided feedback on this feature.

Allows users to create a customizable dashboard to curate and highlight specific competitive data. 35 reviewers of Experience.com have provided feedback on this feature.

Provides competitive benchmarking and monitors growth and market share over time. 35 reviewers of Experience.com have provided feedback on this feature.

Calculates net promoter score (NPS) using customer feedback data. 126 reviewers of Experience.com have provided feedback on this feature.

Calculates customer satisfaction (CSAT) score using customer feedback data. This feature was mentioned in 127 Experience.com reviews.

As reported in 124 Experience.com reviews. Calculates customer effort score (CES) using customer feedback data.

Provides gamification tools to incentivize employees to leverage customer feedback insights. 118 reviewers of Experience.com have provided feedback on this feature.

As reported in 117 Experience.com reviews. Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.

Based on 112 Experience.com reviews. Allow users to create surveys and repond to customer feedback in a variety of languages.

Based on 113 Experience.com reviews. Allows users to deploy surveys and intake feedback data for multiple brands.

Vendor provides industry- or role-specific experience management solutions. 109 reviewers of Experience.com have provided feedback on this feature.

Provide multiple methods of user authentication such as social media accounts. 76 reviewers of Experience.com have provided feedback on this feature.

Generate review forms and questionnaires to gather feedback from users. This feature was mentioned in 74 Experience.com reviews.

Ability to personalize review forms and questionnaires based on user type. 79 reviewers of Experience.com have provided feedback on this feature.

Based on 74 Experience.com reviews. Allow users to share, like/dislike, and comment on reviews.

Consumers can ask questions about products and request feedback from peers. This feature was mentioned in 67 Experience.com reviews.

Based on 69 Experience.com reviews. Reviews can be collected directly from e-commerce platforms or online stores.

Reviews can be distributed across multiple channels (online, in store, etc.). This feature was mentioned in 70 Experience.com reviews.

Allow consumers to provide feedback while interacting with customer service representatives. 74 reviewers of Experience.com have provided feedback on this feature.

Based on 68 Experience.com reviews. Provide incentives for reviewers, such as coupons and gift cards.

Manage syndication to distribute reviews across multiple channels. 69 reviewers of Experience.com have provided feedback on this feature.

Based on 67 Experience.com reviews. Analyze data points such as page views, average rating, or consumer sentiment.

Support multiple types of user generated content such as text, video, or photos. This feature was mentioned in 68 Experience.com reviews.

Generate multiple types of badges based on user ratings. This feature was mentioned in 68 Experience.com reviews.

Create reviews widgets that can be embedded on websites and online stores. This feature was mentioned in 74 Experience.com reviews.

Based on 66 Experience.com reviews. Provide APIs or direct integration with e-commerce software and website builders.

Manage marketing campaigns, as well as SEO, SERP, and A/B testing. This feature was mentioned in 66 Experience.com reviews.

Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor This feature was mentioned in 53 Experience.com reviews.

Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings This feature was mentioned in 51 Experience.com reviews.

Offers pre-built templates for creating surveys with different audiences or use cases 49 reviewers of Experience.com have provided feedback on this feature.

As reported in 52 Experience.com reviews. Provides tools for distributing surveys through email, SMS, social media, etc.

Helps create more intelligent surveys based on respondent's actions and answers This feature was mentioned in 47 Experience.com reviews.

As reported in 50 Experience.com reviews. Allows users to customize survey colors, logos, and URLs to match company branding

As reported in 49 Experience.com reviews. Ability to embed videos, photos, or other rich media

Allows for creation of surveys in different languages and advanced survey translation 43 reviewers of Experience.com have provided feedback on this feature.

As reported in 52 Experience.com reviews. Provides tools to visualize and analyze data

Allows integration with third -party reporting and business intelligence applications 45 reviewers of Experience.com have provided feedback on this feature.

Based on 46 Experience.com reviews. Allows users to export reports from the product into an .xsl, .csv, or .pdf file

Allows administrators to set permissions on viewing, filtering, or sharing survey results 47 reviewers of Experience.com have provided feedback on this feature.

Based on 13 Experience.com reviews. Allows users to generate text based on a text prompt.

As reported in 13 Experience.com reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 103 Experience.com reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 107 Experience.com reviews.

Allows users to generate text based on a text prompt. 60 reviewers of Experience.com have provided feedback on this feature.

Allows users to generate text based on a text prompt. 74 reviewers of Experience.com have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input This feature was mentioned in 16 Experience.com reviews.

Based on 16 Experience.com reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases 16 reviewers of Experience.com have provided feedback on this feature.

Based on 16 Experience.com reviews. Improves performance based on feedback and experience

Based on 16 Experience.com reviews. Anticipates needs and offers suggestions without prompting

As reported in 16 Experience.com reviews. Makes informed choices based on available data and objectives

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives