Gupshup Features

Mapped-out responses for conversations. This feature was mentioned in 21 Gupshup reviews.

Artificial intelligence (AI) and chatbot involvement. This feature was mentioned in 20 Gupshup reviews.

Live human component of conversations. This feature was mentioned in 20 Gupshup reviews.

Based on 20 Gupshup reviews. Quality of interface for designing and customizing conversation maps.

Based on 19 Gupshup reviews. Conversations enacted over social media.

Based on 21 Gupshup reviews. Conversations enacted through embedding or pop-ups on websites.

Conversations enacted through text message (SMS). This feature was mentioned in 20 Gupshup reviews.

Conversations enacted through voice assistants. 18 reviewers of Gupshup have provided feedback on this feature.

Based on 17 Gupshup reviews. Conversations enacted through other channels.

Overall quality of customer targeting based on needs or situations. 18 reviewers of Gupshup have provided feedback on this feature.

As reported in 19 Gupshup reviews. Creation and modification of customer profiles based on conversations.

Reporting based around specific and overall conversation results. This feature was mentioned in 20 Gupshup reviews.

As reported in 18 Gupshup reviews. Capture and organization of leads from conversations.

Based on 18 Gupshup reviews. Success rate of conversations leading to customer purchases.

Identifies the customer and personalizes interaction at every touchpoint. This feature was mentioned in 11 Gupshup reviews.

Allows multiple related channels to interact at once to reduce transfers.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history. This feature was mentioned in 10 Gupshup reviews.

Provides features for sending outbound messages to engage customers through proactive support. 10 reviewers of Gupshup have provided feedback on this feature.

As reported in 10 Gupshup reviews. Can route contacts to agents the customer has worked with before.

As reported in 11 Gupshup reviews. Provides features for escalating conversations to the appropriate agent.

Maintains a transcript of conversations from all channels.

Enables customers to resolve queries or issues without the assistance of an agent. This feature was mentioned in 10 Gupshup reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

As reported in 12 Gupshup reviews. Allows users to establish automated workflows and triggers to deliver transactional WhatsApp messages and notifications

As reported in 12 Gupshup reviews. Enables users to send mass WhatsApp marketing campaigns

Facilitates two-way WhatsApp messaging to encourage subscriber engagement and loyalty 12 reviewers of Gupshup have provided feedback on this feature.

As reported in 12 Gupshup reviews. Offers features for personalizing WhatsApp messages based on customer information or past behavior

Allow users to share promotions with subscribers via WhatsApp 12 reviewers of Gupshup have provided feedback on this feature.

Provides automated WhatsApp message replies to recipients This feature was mentioned in 12 Gupshup reviews.

As reported in 12 Gupshup reviews. Deliver tailored promotions to specific audience segments

As reported in 12 Gupshup reviews. Facilitates the integration of WhatsApp messaging into existing business applications through WhatsApp Business API

Allow customers to browse, discover, research, purchase, and complete payment in real-time This feature was mentioned in 12 Gupshup reviews.

Based on 12 Gupshup reviews. Provides analytics on opt-ins, open and delivery rates, and click-throughs

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives